Amazon Echo

Amazon Echo Reviews

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Overall Rating
2.6 out of 5
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About Amazon Echo

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Amazon Echo Reviews

ConsumerAffairs has collected 68 reviews and 282 ratings.

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Page 1 Reviews 0 - 10

Reviewed Nov. 29, 2023

Amazon is using BNI shipping company to ship orders but this business does not deliver. It leaves all parcels at the depot to be picked up as they do not have enough drivers. Amazon should not use this shipping company.

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Reviewed June 6, 2023

First the items delay and then you have to wait 7 days for your refund and all the time orders is missing. Bad service and customer service. We use to love Amazon but it getting very bad. I have to stay on chat for hours to just ask about my money and without any good results.

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    Reviewed March 13, 2023

    I used to like Alexa/Echo. In fact I have my whole house setup for voice such as thermostat (Until Idiots at Google changed things by buying Nest), open and close curtains, all lights on/off, control TV, control ceiling fans, control air purifier, control water sprinklers, control door locks, etc... And everything was great until some moron jack** at Amazon decided to add all this "By the way" statements after every question and it's really really pissing me off.

    If Amazon doesn't implement a way to turn this off I'm going to take everything I own from Amazon and burn it, I won't even sell it because I couldn't live with myself passing on such evil to someone else. Who in their right mind would think people would like such a thing? Amazon, you're on notice and you had better hurry because I'm not the only one who is unhappy and about ready to burn all your products they own. Once I do burn everything you will NEVER get me back as a customer and not only that I will be cancelling my yearly subscription and anything else I pay Amazon for!

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    Reviewed Feb. 26, 2023

    I am absolutely starting to hate Alexa to the point where I’m gonna get rid of it. I bought it for my whole family, four of them. I like it, but I am so sick of Alexa and her stupid suggestions that you cannot shut off. It’s intrusive and unnecessary and it makes me feel like I’m under a microscope in my own home. I don’t trust this device anymore and I’m gonna get rid of it. Amazon, give your customers the ability to shut off your stupid stupid suggestions! If I want to play NPR news, I want to play NPR news, and not get a suggestion from Alexa that has nothing to do with NPR news first!

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    Reviewed Dec. 30, 2022

    I spent two days trying to get Echo connected to WiFi but the Alexa app failed to find. Then with GREAT frustration I used chat for help which they called me on the phone. They also failed to connect. Then she said further help would cost me $90.00. I told her that this price was not on the box up front and was unfair. "Lady, you're not getting a penny out of me to reward you to do this crooked thing." I told her if I reward you then this infection of greed would spread. I never thundered at her but my words were like gentle rains in hopes she grow tired of being a part of organized thieves and break off. Then I broke off connection.

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    Reviewed Dec. 20, 2022

    Alexa is more problematic than helpful. Alexa is always losing connectivity. I have the best wifi money can buy and none of my other wifi devices are having issues. At least once a week, I have to reset the whole system. I have an Echo, 3 dots, 6 bulbs, and a thermostat. I wish I had never bought it. The more I integrated the worst Alexa got.

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    Reviewed Oct. 14, 2022

    October 13, 2022 about 11:35 pm, all our Alexa devices went down for about a minute or two. We tried to reset our Echos, ie; go through app to link up, etc. etc., but nothing worked. Amazon wanted to access our wifi itself with a code, which we fully declined. So, the Echo set up stage stayed orange for about 30 minutes. Checked the mobile app again, which claimed that *app said 'devices were on" which was clearly incorrect. By the way, when seeking a fix for the situation, 99 percent of any online search, on Amazon website or Google, was making you check and recheck your wifi connection - with precious little Real help. Anyway, we sat down, planning on just throwing them out, when Echo finally turned blue responded saying, This device is ready.

    What I did not like over the past year, Alexa would say something weird and in a weird voice. Our whole family heard it more than once. We now have confirmation, by Amazon, that this company is and has been listening to all of us - all the of a several months back (found the info online). PS if you go on into your Amazon account, there is a tab (delete voice recordings) that "allows" you to delete your recorded conversations. You don't get to see what was recorded - interesting.

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    Reviewed June 4, 2021

    Amazon has stated that after the 8th, Alexa devices will be listening ALL the time. They say it's to teach ALEXA of our speech better, but we know that's a load. My entire family is throwing out all Alexa devices, and we're deleting our Amazon accounts and it's high time we fought back for our rights. We're going ROKU.

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    Reviewed Aug. 7, 2020

    Good experience. Easy way to download Alexa app and Alexa setup. Also, download the Alexa app for Echo Dot Setup. You will get all information regarding the Alexa app by visiting here ** or For Instant, help call at +1-844-239-8999.

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    Reviewed May 21, 2020

    I had ordered a package fairly large. Cost of just under $200. It was left at my door. The package look like it was in a train wreck. The box was obliterated. The product was held together inside with scotch tape. I checked the item. There was minimal damage which I paid for something with no damage. Found out parts were missing. I was on the Amazon website. Took forever to find contacting customer service. The problem is how would I return this item. UPS dropped it off in a trash condition but would not return it in a trash condition. It should not be my responsibility to build them a new box to ship their stuff back. After many phone calls emails. UPS was more accessible than I still have not heard a word from them yet. I will be taking more of my business elsewhere. I guess that Is why you pay a couple dollars more.

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    Amazon Echo Company Information

    Company Name:
    Amazon Echo