Amazon Echo Reviews

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About Amazon Echo

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Amazon Echo creates smart home devices featuring voice-controlled assistants. Its product line includes smart speakers, displays and home automation hubs powered by Alexa.

Pros
  • Great sound quality for music
  • User-friendly and easy to set up
  • Versatile with multiple functions
Cons
  • Occasional voice command issues
  • Privacy concerns with data security
  • Customer service can be unhelpful

Amazon Echo Reviews

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    Page 1 Reviews 0 - 10

    Reviewed Sept. 14, 2025

    I have two and they don’t work the same even though they are set up identically. On one if I ask at the weather, it tells me the local weather. On the other it’ll come back and ask for what city. On one of them, I get my calendar information. On the other I don’t. I have set up a name timer and when I tell it to start the timer that works about 80% of the time other times. The timer is named kitty timer. When I ask her to set the timer sometimes it will. Other times it’ll say setting TV time or it’ll ask me for how long. It also will just start talking for no apparent reason.

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    StaffTransparency

    Reviewed Aug. 11, 2025

    When I first received the Echo Show it had a responsive touch screen. One could turn off timers, select selected screens with the buttons on the screen. After the latest software update this feature NO longer functions. A disappointment due to a likely rushed software update that was not properly tested. One can use voice commands, but the selection arrows and pop up boxes still remain on the screen but are not not functional. I would like to know if I could revert to an earlier software release with a functional touch screen.

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      Customer Service

      Reviewed July 20, 2025

      Very disappointed that it can’t call 911 as that is why I purchased it. Otherwise it does the basic things that I ask it to such as play music that I like or tell the time. I have no problems other than the main one mentioned.

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      Sales & Marketing

      Reviewed June 21, 2025

      I have an Echo Show and a Ring doorbell. I am cancelling both as the Ring really only has full functionality with an Echo device. Why? Because the Echo Show is the only home device I have that constantly shows ads! I have it set to photos as I do on my Google Home devices. The Google devices just show a gallery. The Echo Show shows commercials like every 4th photo. And commercials of game shows or products or quizzes. I try to get to it to press “hide content” but it just does a different commercial. I paid a lot of money for the doorbell, Echo Show and an annual subscription for the doorbell but the ads are just too much.

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      PricePunctuality & SpeedEase of Use

      Reviewed July 15, 2024

      Alexa other than hidden issues of eavesdropping and sharing that same with Bezos. It has many complicated handling issues. Configuring it to different Wifi is difficult - to an extent that it will take hours just to start the setup on ALEXA. Pressing the Action button will send the device to factory setup. It will continuously ask for you location and without giving the location consent it won't go ahead with the setup. Alexa is poor for any complex task. Just for listening to music better take bluetooth speaker again which is cost effective and won't pass on your conversations to Bezos.

      For any new thing to start in Alexa it takes up a lot of time. Even if you have done it before - some stupid reconfiguring the back end will add some set of rules and you will not be aware until and unless you search on multiple sites and after doing trial and error for the whole day. Configuring the bluetooth is as difficult as creating a newer version of bluetooth. Thank God I did not buy it - it was gifted to me by my stupid pharma company and I did not waste my time and money on thinking about it. Thank God it was free for me however whoever has spent money on it I feel the agony for them - how come they can make such a pathetic product and still bring out new versions of the same failed product.

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      Reviewed Feb. 12, 2024

      I bought this product a year ago for less than $20 and It's still working, I didn't realize this product was that great, I can use it as speaker. Also I can manage my whole house with this smart home. That's just amazing!!

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      Reviewed Nov. 29, 2023

      Amazon is using BNI shipping company to ship orders but this business does not deliver. It leaves all parcels at the depot to be picked up as they do not have enough drivers. Amazon should not use this shipping company.

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      Reviewed June 6, 2023

      First the items delay and then you have to wait 7 days for your refund and all the time orders is missing. Bad service and customer service. We use to love Amazon but it getting very bad. I have to stay on chat for hours to just ask about my money and without any good results.

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      Reviewed March 13, 2023

      I used to like Alexa/Echo. In fact I have my whole house setup for voice such as thermostat (Until Idiots at Google changed things by buying Nest), open and close curtains, all lights on/off, control TV, control ceiling fans, control air purifier, control water sprinklers, control door locks, etc... And everything was great until some moron jack** at Amazon decided to add all this "By the way" statements after every question and it's really really pissing me off.

      If Amazon doesn't implement a way to turn this off I'm going to take everything I own from Amazon and burn it, I won't even sell it because I couldn't live with myself passing on such evil to someone else. Who in their right mind would think people would like such a thing? Amazon, you're on notice and you had better hurry because I'm not the only one who is unhappy and about ready to burn all your products they own. Once I do burn everything you will NEVER get me back as a customer and not only that I will be cancelling my yearly subscription and anything else I pay Amazon for!

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      Reviewed Feb. 26, 2023

      I am absolutely starting to hate Alexa to the point where I’m gonna get rid of it. I bought it for my whole family, four of them. I like it, but I am so sick of Alexa and her stupid suggestions that you cannot shut off. It’s intrusive and unnecessary and it makes me feel like I’m under a microscope in my own home. I don’t trust this device anymore and I’m gonna get rid of it. Amazon, give your customers the ability to shut off your stupid stupid suggestions! If I want to play NPR news, I want to play NPR news, and not get a suggestion from Alexa that has nothing to do with NPR news first!

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      Amazon Echo Company Information

      Company Name:
      Amazon Echo
      Website:
      www.amazon.com