ProForm

I purchased the HIIT H14 and Pro R10 Rower in Dec 2021 from ProForm. I paid for White Glove delivery of the H14. They dropped the H14 under my carport on my driveway. For over two months, I called ProForm to ask them to complete the White Glove delivery into my home. They suggested more than once that I move it myself - it weighs 225 pounds which is why I paid for White Glove delivery. ProForm reps kept making excuses and tried to get me to move the H14 into my home myself. I disputed the equipment charge on my credit card in mid-February. Still no one contacted me to rectify the situation now 3 months.

I purchased a display model ProForm and unfortunately it did not have a power cord. I didn't think this would be too daunting to replace but that was not at all true. I could get nowhere without registering and signing up for IFit, again fine as I would have done that anyway. I tried the self serve to no avail, I tried calling to no avail I just kept getting looped back to the IFit site which in turn sends you to a chat bot that cannot help. I went back to the proform site after I was registered and could only get offers for warranty purchase. I sent an email and got a chat bot with not an even close response. I called once more and waited on hold for about 25 minutes and gave up.

I purchased a Pro-Form Cardio-HIIT trainer in October 2018. Since that time, the machine has failed with regularity leading to significant downtime. I have had multiple failures of varying types occurring in OCT 2019, MAR 2020, OCT 2020, DEC 2021, JAN 2022, and MAR 2022. Ultimately, the machine has been repaired and functioned very well for short periods, but on a limited basis. My primary purpose for the trainer was/is winter work-outs. Therefore, it is not utilized from late spring to late fall. So it has a limited use cycle, yet still yields significant downtime. Also, warranty support can be obtained from Pro-Form, but post-warranty support via warranty extensions is arduous, with lengthy holds and transfers, and confusing guidance requiring multiple owner actions to get the machine serviced and repaired. I like the machine when functioning properly, but unfortunately more often than not, that is not the case.

I made the mistake of ordering equipment online, paying $1403. The next day, upon closer examination, I realized this fee was for a membership, not equipment. I immediately tried to cancel. This company has been evasive and has not once communicated with me despite my dozens of efforts to contact them. They shipped the equipment two days after I requested cancelation and I get automated emails stating it is on its way. This is clearly fraud and I would warn people to not buy from this company, whose business practices are devious and unethical.

Honestly, I wish I had just bought a Peloton. I purchased the Pro C22 bike as an alternative to the Peloton as the reviews were good and it was slightly less expensive. So far, it has been a terrible experience. Awful customer service and not a good quality product. My bike started to make a clunking noise and I was told that the wheel bearings can go bad if it's ridden a lot …. I’ve had it for a year. I would expect a $1500 bike to last longer than that. I’ve spent the last 2 months trying to get help via email to send someone out (as they promised in purchasing the extended warranty) instead, after finally calling and being on hold for an hour, I was told they would send the part so I could fix it myself…

We received our treadmill and purchased the White Glove service because we need to have the treadmill carried upstairs. Pro Form sold us this without any warning or indication that they could not perform said service. Once the treadmill arrived at our house the delivery team promptly tells us that they are only doing threshold service. I called iFit customer service and was told that "because of iFit company policy regarding COVID they are not doing White Glove Service in my area". My only recourse would be a refund of only the White Glove service. If I want to refund the entire produce I have to pay to return it. Absolute sham of a company. Would never deal with again. NordicTrack/ProForm/iFit whoever you want to call yourself, you are shady.

I bought a treadmill for my daughter-in-law a year ago. Somehow I got an iFit membership and it was auto renewable. It renewed on the first day of my billing cycle for my credit card this year so it was over 30 days before I got my statement. When I saw the charge I called them to make sure it was cancelled and to get a refund. They will not give you a full refund if it is over 30 days. In fact they gave me less than half of the $260. Even though I did not see the charge until after the 30 days had passed. This is a scam and I want everyone to know about it and beware.

Updated on 01/25/2022: Well the saga continues with this company! After my initial review of ProForm on how long it takes for you to get to a customer service representative, the story continues! After 48 hours I was able to talk to a representative, explained what the issue was with the wrong wiring. Referenced the parts as indicated in the owner manual, sent a picture and did a video with the representative so that we are clear as to what needs to be sent. What do I get - THE WRONG PART! Seriously people buyer beware, now I have to see what needs to be done to return this item. I can only imagine!

I received a product for free from Pro-form for my honest review. The weight bench is a great addition to my home gym. The set up instructions were very clear, and it was easy to assemble. The bench is sturdy enough for my needs and it's easy to transition the back position between the different angles. Would recommend!

I would not recommend ProForm to anyone, at this time. Here is my experience: Ordered a bike. Was supposed to receive a call for scheduling delivery. No call; bike was left in my driveway while I was out of town. Bike arrived with 12+ missing parts. Ordered missing parts. Order was still missing 10+ parts. Ordered additional missing parts. Wrong parts were sent. Called to order correct part, was told it was out of stock, easier to replace entire bike. Set up replacement. After replacement was set up, was told, actually, parts are in stock. I'm a month in from receiving this bike, and I still cannot use it.

This was my first experience with a spin bike, and I'm glad I picked ProForm for this experience. My Carbon CX Spin Bike is quiet, and was easy to put together. The documentation from the company was great, and easy to follow. The company has great customer support, that was easy to reach. The materials are high quality and durable. I received discounted product in exchange for my honest opinion.

This bike is easy to use, super easy to set up. You can move it from room to room without waking a soul early in the morning. It's incredibly quiet so no one knows I'm on it. It is super sturdy. I received discounted product in exchange for my honest feedback.

I was provided this product at a discounted price to provide feedback. I received this a little over a month ago and it’s been the perfect addition to my small home gym. It was very easy to assemble and get started immediately. I like that it’s compact and fit in a very small space. This is exactly what I needed.

I have recently received the IFIT exercise bike at a reduced price in exchange for my honest feedback. I am extremely happy with my bike. The durability of it is amazing and the size of it is great for small areas!! I was a little worried about the bike seat being uncomfortable and was pleased to find out that it is extremely comfortable. I love that there is an app that will connect automatically with your bike through Bluetooth and it has many different workout options to choose from, making working out more enjoyable!

I wanted an exercise bike because I don't like using a gym. The option to exercise from home fits my lifestyle so much better. I'm a larger woman and this bike is sturdy & easy for me to use. It was easy to assemble following the QR code video. I like that I can use the app to track my workouts and progress to stay motivated. I received discounted product in exchange for my honest opinion.

I recently received a Proform brand spin bike in exchange for my honest feedback and I am highly impressed with the quality of it. Very sturdy, adjustable seat and handlebars, quiet ride, smooth pedalling. I am definitely reviewing other available options to purchase in the near future.

The recumbent bike is amazing. It has a sleek design that fits well in my patio. I can watch the kids play while I sweat. The design makes it fun to get a good workout in an efficient way. The bike makes the most of my effort to help me get a good workout in a short amount of time. I received a discounted product in exchange for my honest review. I love this bike. It makes working out easy for a busy working mom who is still in school!!

I am very happy with my experience and will continue with this company from here on out! The equipment is very well made and will last for a long time with no problem. Easy to use and easy to move if needed. I received a discounted product in exchange for my honest feedback. They now have a consumer for life!

I was always scared of repeating the same thing over and over again and getting bored. Not knowing how to challenge myself always made me have this stop and start relationship with exercise. Getting a ProForm elliptical has been a huge impact in my life. I have now been steadily exercising for 2 weeks! It doesn't seem like much but usually it's only a couple of days per month. In full disclosure I got this product at a discounted price in exchange for my honest opinion.

I recently bought a Proform Carbon spin bike and I am so glad I did. I had my eye on Peloton for a while but the price was out of my budget. This proform bike is exactly what I wanted!! Fits my budget + everything you would expect. It’s a great brand and has very high quality products. I have been using this bike some past few weeks and I am very pleased to say that it meets all my requirements.

When I got mine I had to put it together. Didn’t take me long at all to get it all together and adjust it for me and within 30 min I was already ready to go to start my workout. It makes me so happy that I don’t have to go to the gym now.

I am enjoying my bike and I am finding it very easy to use and very motivating. It was easy to set up and the customer service has been great so far. I am happy with my purchase and the easiness of the bike!

I have nothing but great things to say about Proform! When Covid hit and all the gyms closed I got so discouraged I knew I had to do something! I chose to go with the treadmill first because it seemed like the easiest to stick with and I became obsessed! Super high quality and well made! Fast forward a few months I was given the opportunity for a discounted Proform bike in exchange for my unbiased opinion and I jumped knowing the quality! It was so easy to put together and the instructions were so clear I was spinning in no time! This was the perfect addition to my Proform collection and coupled with iFit it has kept me so much healthier and so much happier during such a unprecedented time in history!

Very Disappointed with my new treadmill. Less than 3 weeks and it's not working. Screen goes white. Called customer service. Said console needs to be replaced.

Proform is not worth it considering the lost days of exercise routine and the disappointment. Have had other Proform treadmills for more than 10 years but would not buy another Proform since all of them come with smart technology and I'm disappointed with Proform's smart technology treadmills.

I received my bike for a minimized rate in exchange for my impartial opinion. That being said, I have had it almost a month and have been able to incorporate it in my daily schedule with the iFit ap. The bike is easy to use for both my short stature (5'1) and to adjust for my husband (6'1). I love having the water bottle holder, the straps to secure my shoes and the tablet holder for watching the workout of the day. The bike is quality and took less than an hour to put together.

I love Proform. They have the best products out there. I have used my equipment multiple times throughout the week. They go above and beyond for their customers and have been so satisfied with my purchases. I received a discounted product for my honest feedback

I set up my elliptical on my owl within an hour and a half. I had a small issue with the machine not sending data to my phone, so I contacted customer service and they responded quickly and fixed the problem with just one communication. They were very polite and courteous and I was very pleased with the outcome. The machine works great now and I am enjoying my usage! I received the product at a discount in exchange for my honest and unbiased feedback.

I love my ProForm bike and treadmill. Both are amazing quality and offer the great iFit programs. When I received my treadmill, I had an issue with the screen, but they promptly fixed the issue and I had the replacement part within a few days. I 100% recommend any ProForm products.

I was looking for a good exercise bike and couldn't be happier after getting the ProForm Bike. Its assembly was super easy and the best part is the size can really fit anywhere. I have it in my bedroom and it doesn't feel like I lost any space. Additionally being able to pair my iFit workout with my ProForm bike has been a lifesaver. It keeps me motivated to get up every day and go for a ride. A product discount was given to me for taking the time to share my authentic feedback in this review.

Been watching Proform commercials for a while now and really liked what they offered. Item shipped and arrived quickly. The bike was packaged so well in the box – the shipping company destroyed the box and I for sure thought it would be damaged, but it wasn’t. I was highly impressed right then. Very easy to put together – only 1 person needed and less than an hour and it was ready to start exercises! I received a discounted product in exchange for my honest and unbiased opinion.