ProForm Reviews

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Overall Rating1.7 out of 5
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Page 1 Reviews 0 - 10
Verified purchase

Reviewed Sept. 13, 2023

Rower would not sync with console at 11 months, 2nd console broke in 2 days, 2 site visits 2 sets of wires, could not fix. Ifit would do nothing, thankfully I bought thru Costco and they did. Buyer beware...Repair guy says plug/transformer is the culprit and cheap and blows out the board.

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Verified purchase
Customer ServicePricePunctuality & SpeedStaff

Reviewed July 25, 2023

I purchased an exercise bike for my dad's birthday. The bike was delivered on time and assembly was fairly easy. Unfortunately, the bike did not work out for my dad as his leg kept hitting the console when pedaling. If he moved the seat back his leg would not reach and would not be able to pedal. I contacted Proform via an online request and wrote about the issue to perhaps get a refund. I received an email response shortly after and was told the return was going to cost $250 + an additional 10% processing fee. They were kind enough to advise to reach out to the parts/services team to see if anything else can be done to fix the issue. Up until this point, all was okay. I responded back to the email with additional questions on the process/next steps. Few days passed and I never heard back. I followed up three additional times after the initial email but still no response.

I then called when I had the chance one morning and was given the number to contact parts and services. The lady I spoke with from parts and services asked me to send some photos and videos of the issue I was having. I sent over the files as requested but again, never heard back. I followed up with another two emails, and yet again, no response. By this time, almost an entire month went by from my initial request to return the item. Then today when I called to get some status updates I was told nothing can be done since the machine was built this way and it is not a manufacturing defect. The representative also mentioned the initial quote I received to return the product was wrong and that it can be lowered to $100 + fees. She offered compensation if I we're to keep the machine.

The compensation was an extended iFit membership. Not sure why they think an extended training membership can resolve the issue of my dad's knees hitting the console each time he uses the machine. Ultimately, I decided to just cut the loss and move on with the return although it would cost me $293.21 (I paid $436.91 for the machine in total). I am leaving this honest review as I do not want anyone else to have to go through the same issues with all this trouble, lack of communication, lack of customer support, no product resolution as I did. The machine did not work out and the customer service has been terrible. On top of that, you'll have to pay if it doesn't work out with the machine. Worst purchase ever.

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    Customer Service

    Reviewed June 26, 2023

    Horrible product and even WORSE customer service. I purchased this treadmill ($1,100) to get into shape while taking it easy on my slowly deteriorating spine. I had to stop exercising about 6 months in due to complications and didn't use the treadmill for about a year. When I was recovered enough to start using the equipment again, the upper console was completely black/no power. My husband did some diagnosis and found that there was no power going to the wiring to the upper console. After multiple phone calls and emails Proform would not stand behind their machine because I didn't spend 5 hundred more for an extended warranty. They would not offer any assistance other than for me to spend $200 MORE to have a tech come out to diagnose the problem. Buyer beware!

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    Customer Service

    Reviewed June 5, 2023

    I purchased a Proform Treadmill and before I am even done paying for it, it has quit working! Called support and they want $169.53 to just come and look at it plus the cost of the parts and the labor to repair it will be my expense. Would also like to mention that due to ACL surgery the treadmill was hardly used. There is no reason that it should not be working except that the quality of the equipment is garbage. What a waste of money! DON'T BUY FROM PROFORM!!!

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    Customer Service

    Reviewed May 31, 2023

    I purchased this machine in November 2022 and the spool and rope broke in April 2023. It took over 6 weeks to get the part and when I inquired about a service tech to come fix it, (I purchased a 4 year extended warranty parts and service) I was informed they have no techs in this area and I need to find a tech and they will reimburse me for the cost. None of this was explained to me and if I would have known about this problem I would not have bought the rower. Totally unacceptable customer service!! The extended warranty is basically useless if I cannot get a tech!!

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    Reviewed Jan. 6, 2023

    I purchased a Rower, Proform Pro R10, and got it home, set it up, registered it. It doesn't work. Fine. I've been trying to contact customer service for support via email, phone, and chat. Zero response. None! I've been on Chat waiting for a live agent for hours just to be disconnected multiple times. On the phone for hours with no answer. No email back when I've put in my information. I simply want my machine fixed. I don't mind waiting. Just fix it.

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    Verified purchase

    Reviewed Jan. 5, 2023

    I purchased a ProForm treadmill and bike. The bike was delivered without the console assembly that is needed to make the bike work. I thought this would not be a big deal and contacted the company to get the part sent. First to contact the company was a nightmare. I was on hold for 4 hours and finally had to hang up... Since I work I had kept the phone on the call. I tried the web chat numerous times to get the part ordered. Finally getting somewhere. I told them the console assembly was missing for the bike. They sent me 4 wheels in a small package.

    I then contacted them again, waiting forever to finally speak to someone. When they spoke to me I found out that they ordered the wrong part. I was told they would order the correct part and would send it out to me in 5 business days. I have not seen the part yet, so I have contacted them again.... again expressing my disappointment in this experience. They told me that the part is going through quality check and it will take another month to be sent. I am now going through the trouble of returning the bike. I will probably have to go to small claims court to get the return done. STAY AWAY FROM PROFORM.... the company is HORRIBLE.

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    Reviewed Dec. 16, 2022

    I purchased a smart pro treadmill from Proform about a year ago for over 1500$. I was very excited about trying iFit program and went with Proform brand treadmill specifically for that reason. Once the treadmill was setup, the tilt function on the integrated tablet didn't work. I tried all the debugging steps, contacted their customer service with no help. It's been over a year and still no response from them. I exchanged emails with one of their service reps in Dec 2021 sharing pictures, product information etc. with no follow-up or response from them. Their support phone number is never answered, the whole customer service organization seems very shady to me. I would not recommend anyone from buying their workout equipment, deeply disappointed with their customer service team.

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    Customer ServiceReliability

    Reviewed Aug. 26, 2022

    I bought my treadmill roughly a year ago. Worked fine until maybe a month ago. Recently when I would go to use it, it would be stuck on a white arrow screen. I reset it and it would work after a few minutes. The 4th or 5th time of this happening I reset the treadmill and the screen never came back on. I called them for troubleshooting questions and of course it was out of warranty so their solution was for me to pay 150 dollars to have a tech come out then pay for the parts on top of that.. Or 350 dollars just to send me a replacement console. Kinda ridiculous after spending 1000 dollars for a piece of equipment just to get a year out of. I don’t recommend purchasing this brand.

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    Response from ProForm


    We are sorry to hear that your treadmill has stopped working outside of the warranty period. We understand how this can be frustrating and want you to know that we design our products to last much longer than the included warranty period.

    Your satisfaction is always important to us. We will be happy to assist you further with your unit outside of the warranty period. You are welcome to contact us at or by calling (833) 680-4348.

    Thanks! - ProForm

    Customer ServiceCoverageOnline & AppStaffReliability

    Reviewed July 19, 2022

    DO NOT BUY from this company! I have a Proform 7.0 Elliptical. I've only had it for 4 years or so and the console stopped working. It was working fine until I went to do a software update on it and then got an error on the app saying there was an error and the software update can't be completed. I then saw the screen on the console was completely frozen so I unplugged and waited a few minutes before plugging it back on and now the screen on the console won't even turn on. I tried calling customer service for help, they were getting ready to send a replacement console and then said, oh wait, management said no because the machine is older than the 3 year warranty covers.

    I spoke to a supervisor in the warranty dept, Olivia, who agreed that something should be done since the console did this during a software update but she would have to transfer me to Paytan, a hardware supervisor, who has more wiggle room and should be able to send me a replacement console. Paytan told me she spoke to another supervisor who basically said I was lying and that the software update wouldn't cause this issue. I went in circles with her and I told her there is no way they can know what the issue is because they haven't even looked at it. I asked her who told her that she couldn't help me and she said it was Olivia whom I had previously spoken to. This didn't make sense because Olivia transferred me to her saying she could help me.

    In conclusion, I was on the phone with them for 2 1/2 hours and just kept getting contradicting excuses as to why they couldn't help me and was ultimately told to just buy a new machine. I will never buy another product from this company and will tell everyone I can about my horrible experience. They do not stand behind their products!

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    Response from ProForm


    We are very sorry for the experience you have had with your unit as well as for not receiving the service you deserve. Our machines are designed to last much longer than the warranty time frame. It is uncommon for any damage to occur during a software update but we will be happy to look into this for you.

    It is recommended that you contact us at or by calling (833) 680-4348 to provide more information so we can assist you.

    Thanks! - ProForm - Powered by iFIT

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    ProForm Fitness author review by Mark Barroso

    ProForm treadmills are the official treadmill of the Boston Marathon, and many of the athletes competing in the race use ProForm equipment to train. This company is owned by ICON Health and Fitness, which also produces NordicTrack fitness equipment.

    • Most models are fairly inexpensive: ProForm offers budget treadmills for less than $1,000, and these lower-end treadmills come with 18 programs so users aren’t missing a lot by not saving up for a higher-end machine.

    • All models are iFit compatible: Users who have an iFit membership can integrate it easily with ProForm machines.

    • Round watts meter: LED lights light up around a circle, showing how much power the user is outputting while exercising. The three workout zones of the circle are endurance, tempo or peak. Some models include this watts meter, which is ideal for interval training.

    • Lots of programs: No matter what a user’s exercise needs are, he or she should be able to meet them using one of 38 ProForm’s programs.

    • Hybrid machines: For consumers looking for a multi-purpose machine, ProForm makes a 2-in-1 recumbent bike/elliptical called the Hybrid Trainer and a 2-in-1 recumbent bike/rower called the Dual Trainer.

    by Mark Barroso Health and Fitness Advisor

    Mark Barroso is an editor, writer and researcher who has been featured in various print and online publications including Fitness Magazine, Muscle & Fitness, Men’s Fitness, Muscle & Fitness Hers, FLEX, Spartan Race and Tough Mudder. A fitness enthusiast who practices what he preaches, Barroso enjoys researching and testing the latest fitness trends including classes and products.

    ProForm Company Information

    Company Name:
    ProForm Fitness