ProForm Reviews

Rower would not sync with console at 11 months, 2nd console broke in 2 days, 2 site visits 2 sets of wires, could not fix. Ifit would do nothing, thankfully I bought thru Costco and they did. Buyer beware...Repair guy says plug/transformer is the culprit and cheap and blows out the board.

I purchased an exercise bike for my dad's birthday. The bike was delivered on time and assembly was fairly easy. Unfortunately, the bike did not work out for my dad as his leg kept hitting the console when pedaling. If he moved the seat back his leg would not reach and would not be able to pedal. I contacted Proform via an online request and wrote about the issue to perhaps get a refund. I received an email response shortly after and was told the return was going to cost $250 + an additional 10% processing fee. They were kind enough to advise to reach out to the parts/services team to see if anything else can be done to fix the issue. Up until this point, all was okay. I responded back to the email with additional questions on the process/next steps. Few days passed and I never heard back. I followed up three additional times after the initial email but still no response.

Horrible product and even WORSE customer service. I purchased this treadmill ($1,100) to get into shape while taking it easy on my slowly deteriorating spine. I had to stop exercising about 6 months in due to complications and didn't use the treadmill for about a year. When I was recovered enough to start using the equipment again, the upper console was completely black/no power. My husband did some diagnosis and found that there was no power going to the wiring to the upper console. After multiple phone calls and emails Proform would not stand behind their machine because I didn't spend 5 hundred more for an extended warranty. They would not offer any assistance other than for me to spend $200 MORE to have a tech come out to diagnose the problem. Buyer beware!

I purchased a Proform Treadmill and before I am even done paying for it, it has quit working! Called support and they want $169.53 to just come and look at it plus the cost of the parts and the labor to repair it will be my expense. Would also like to mention that due to ACL surgery the treadmill was hardly used. There is no reason that it should not be working except that the quality of the equipment is garbage. What a waste of money! DON'T BUY FROM PROFORM!!!

I purchased this machine in November 2022 and the spool and rope broke in April 2023. It took over 6 weeks to get the part and when I inquired about a service tech to come fix it, (I purchased a 4 year extended warranty parts and service) I was informed they have no techs in this area and I need to find a tech and they will reimburse me for the cost. None of this was explained to me and if I would have known about this problem I would not have bought the rower. Totally unacceptable customer service!! The extended warranty is basically useless if I cannot get a tech!!

I purchased a Rower, Proform Pro R10, and got it home, set it up, registered it. It doesn't work. Fine. I've been trying to contact customer service for support via email, phone, and chat. Zero response. None! I've been on Chat waiting for a live agent for hours just to be disconnected multiple times. On the phone for hours with no answer. No email back when I've put in my information. I simply want my machine fixed. I don't mind waiting. Just fix it.

I purchased a ProForm treadmill and bike. The bike was delivered without the console assembly that is needed to make the bike work. I thought this would not be a big deal and contacted the company to get the part sent. First to contact the company was a nightmare. I was on hold for 4 hours and finally had to hang up... Since I work I had kept the phone on the call. I tried the web chat numerous times to get the part ordered. Finally getting somewhere. I told them the console assembly was missing for the bike. They sent me 4 wheels in a small package.

I purchased a smart pro treadmill from Proform about a year ago for over 1500$. I was very excited about trying iFit program and went with Proform brand treadmill specifically for that reason. Once the treadmill was setup, the tilt function on the integrated tablet didn't work. I tried all the debugging steps, contacted their customer service with no help. It's been over a year and still no response from them. I exchanged emails with one of their service reps in Dec 2021 sharing pictures, product information etc. with no follow-up or response from them. Their support phone number is never answered, the whole customer service organization seems very shady to me. I would not recommend anyone from buying their workout equipment, deeply disappointed with their customer service team.

I bought my treadmill roughly a year ago. Worked fine until maybe a month ago. Recently when I would go to use it, it would be stuck on a white arrow screen. I reset it and it would work after a few minutes. The 4th or 5th time of this happening I reset the treadmill and the screen never came back on. I called them for troubleshooting questions and of course it was out of warranty so their solution was for me to pay 150 dollars to have a tech come out then pay for the parts on top of that.. Or 350 dollars just to send me a replacement console. Kinda ridiculous after spending 1000 dollars for a piece of equipment just to get a year out of. I don’t recommend purchasing this brand.

DO NOT BUY from this company! I have a Proform 7.0 Elliptical. I've only had it for 4 years or so and the console stopped working. It was working fine until I went to do a software update on it and then got an error on the app saying there was an error and the software update can't be completed. I then saw the screen on the console was completely frozen so I unplugged and waited a few minutes before plugging it back on and now the screen on the console won't even turn on. I tried calling customer service for help, they were getting ready to send a replacement console and then said, oh wait, management said no because the machine is older than the 3 year warranty covers.