ProForm

I purchased a Rower, Proform Pro R10, and got it home, set it up, registered it. It doesn't work. Fine. I've been trying to contact customer service for support via email, phone, and chat. Zero response. None! I've been on Chat waiting for a live agent for hours just to be disconnected multiple times. On the phone for hours with no answer. No email back when I've put in my information. I simply want my machine fixed. I don't mind waiting. Just fix it.

I purchased a ProForm treadmill and bike. The bike was delivered without the console assembly that is needed to make the bike work. I thought this would not be a big deal and contacted the company to get the part sent. First to contact the company was a nightmare. I was on hold for 4 hours and finally had to hang up... Since I work I had kept the phone on the call. I tried the web chat numerous times to get the part ordered. Finally getting somewhere. I told them the console assembly was missing for the bike. They sent me 4 wheels in a small package.

I purchased a smart pro treadmill from Proform about a year ago for over 1500$. I was very excited about trying iFit program and went with Proform brand treadmill specifically for that reason. Once the treadmill was setup, the tilt function on the integrated tablet didn't work. I tried all the debugging steps, contacted their customer service with no help. It's been over a year and still no response from them. I exchanged emails with one of their service reps in Dec 2021 sharing pictures, product information etc. with no follow-up or response from them. Their support phone number is never answered, the whole customer service organization seems very shady to me. I would not recommend anyone from buying their workout equipment, deeply disappointed with their customer service team.

I bought my treadmill roughly a year ago. Worked fine until maybe a month ago. Recently when I would go to use it, it would be stuck on a white arrow screen. I reset it and it would work after a few minutes. The 4th or 5th time of this happening I reset the treadmill and the screen never came back on. I called them for troubleshooting questions and of course it was out of warranty so their solution was for me to pay 150 dollars to have a tech come out then pay for the parts on top of that.. Or 350 dollars just to send me a replacement console. Kinda ridiculous after spending 1000 dollars for a piece of equipment just to get a year out of. I don’t recommend purchasing this brand.

DO NOT BUY from this company! I have a Proform 7.0 Elliptical. I've only had it for 4 years or so and the console stopped working. It was working fine until I went to do a software update on it and then got an error on the app saying there was an error and the software update can't be completed. I then saw the screen on the console was completely frozen so I unplugged and waited a few minutes before plugging it back on and now the screen on the console won't even turn on. I tried calling customer service for help, they were getting ready to send a replacement console and then said, oh wait, management said no because the machine is older than the 3 year warranty covers.

I am very disappointed in the purchase of this treadmill. I spent the EXTRA money thinking I was going to get an upgraded product. I have had wifi connection problems since I purchased it about a year ago. I was very excited about the iFit, which is why I bought the model with a 22" screen. It worked 1 out of every 5 times. I finally gave up after a month, because the treadmill could not stay connected. I've had to use a very old-school manual workout for the last 10 months. The speakers have a horrible sound quality and if I turn the fan up more than two notches, it makes a loud noise and slows down the motor. It's like the '80s when you would turn on air conditioning in your car. I researched treadmills for two years and I truly regret purchasing this treadmill.

IFIT, PROFORM, NORDIC TRACK. It has now been two months after white glove delivery of an IFIT Proform machine. It was delivered w/o parts kit so they could not put together. After numerous attempts the responses are all the same including this interesting one "Thank you for your patience as it may take a couple weeks to respond through our system at this time." This could have been resolved with a sending of the parts kit but no.

From the moment I figured out that there is a defect in the magnetic resistance in the product, it has been a nightmare! After multiple attempts to contact customer service, a duplicate magnetic resistance was sent to me and I was told that it is easily replaceable. Utter lies! After taking off 24 screws, I was nowhere close to replacing the part. After again contacting customer service, I was promised that a technician will come and fix it for me. One month later, no phone calls and no contact. At that point, I did not want that product any longer and asked that I get the full refund on the product and pick up the product. The money has been refunded, however, for over 3 weeks now and no one has called me to pick up the product. Just a terrible experience with a well known company.

I've been trying to contact Proform's customer service to get a technician to look at my treadmill (it makes a loud creaking noise with every step when jogging on it, unless the incline is over 5). I filled out the form on iFit.com, but didn't get a response for a few weeks. At the end of the email, it said that responses may take 15-20 business days, and to use the phone number if I wanted quicker resolution. I didn't want to wait 15-20 business days for every reply, so I tried calling, but phone customer service is literally nonexistent. It just refers you to iFit.com and hangs up, with no option to wait on hold for an agent. I ended up using the online chat system, but the first two times, the chat lost connection when my screen went dark (I had to step away from the screen for a few minutes to unscrew things and look at parts, per the chat agents' suggestions).

In November of 2021 I purchased an elliptical from Pro From. The product was never sent to me, and they started billing me. I sent several emails and called; no one ever reached out or returned my calls. The shipping link never updated. At the end of December, I disputed the charge through my creditor and finally was able to get a response. This created a return in their system, and my account was credited. Now they are saying I have to pay a $250.00 shipping charge because it is in their contract that the customer must pay to ship. Despite never receiving my product, because they claim it was shipped, I am responsible. This is unethical and unreal.