ProForm Reviews

By far the worst customer service experience I have ever had. This is the second bike I have had from ProForm, the first one was gifted to me, I thought the pedal broke because it was older. So I ordered a new one, even the sales process wasn’t great but at least they spoke English. My new bike has a broken pedal after about 30 uses. I have called 5 times in the past week and been put on hold and disconnected. Finally someone answered today, I couldn’t understand her and she couldn’t understand me. She did say she was going to transfer me. I have been on hold for 45 min since being transferred. I do not recommend this company for anything, I cannot believe they are still in business.

Bought it 01/24. Broke 7/24. Proform & Ifit have sent out to me many parts to get fix it and still doesn’t work. I gave up and decided to cancel any further service. They simply don’t care or seem interested in fixing my equipment.

I wish I had read these reviews before I purchased. I got a receipt after purchase, but no other communication. I had no idea when the items were being delivered. The delivery company called the day before delivery, and I had to be home ALL day to see when they would arrive. The delivery dude dropped them on the driveway and left. They weighed about 500 pounds each. This is in stark contrast to the Peloton bike experience I had which was delivery and set up in the basement. Don't waste your time. These Proform pieces are hard to put together, they don't work nearly as good as Peloton and the service is deplorable. I would give zero stars if I could, and I'm generally a very positive person. This whole experience was negative and not worth the price or the hassle.

I called to get information on the product and the man that answered the phone didn't really want to assist if you are not buying directly through their website. He pretty much looked down on purchasing from a retail outlet saying he can't speak for their company's product if it is sold by one of their retailers - really! He was borderline rude and couldn't wait to get off the phone, continuing to ask me if I had any other questions and maybe he could help me. If this is a taste of their company's customer service, I would steer clear! They may have a great product, which is why I wanted to find out more info, but a product is only as good as the service that supports it.

I bought the Proform 5000 one and a half years ago, used it twice a week max, suddenly the machine stopped working, contacted CS only to tell me that my warranty expired after one year, for the money I paid (about 1300) I would expect much more than this junk. STAY AWAY!

DO NOT BUY!! Started having issues with the Proform H7 elliptical roughly 4 months back. The main viewing console went dark. I checked for power supply to the upper harness and it was still reading a good. I went ahead and replaced all internal harnesses and also the charging cable with no success. I then called customer service and they wanted to first hit me with a $159 technician charge and also charge $497 to replace the upper console. From what I have been reading an update was done and I'm not the only one having this issue with the screen going dark. Proform will not back their product and help out so here I am. NEVER BUYING A PRODUCT FROM THEM AGAIN!!

BUYER Beware. This company is a scam. Last night, I ordered a vue but tried canceling it 20 mins later but the company was closed so I had to call back. I started at 8 am today to NO avail. Lines were busy, I got disconnected etc. Finally, I was able to get a Lyndee A through messenger but they said I cannot cancel because they shipped it already. (Can I add that it took them FOREVER to ship out my treadmill?) So, I would be charged $200 to return it. It was less than half a day for the order but they shipped it already. We all know I won’t receive it for days on end. It completely bull crap! Then, Lyndee was like, “Oh, let me email the warehouse to stop them from shipping it.” OK, you just told me you shipped it. I work as an IOL specialist for a company and when we ship it….it goes out the door.

Rower would not sync with console at 11 months, 2nd console broke in 2 days, 2 site visits 2 sets of wires, could not fix. Ifit would do nothing, thankfully I bought thru Costco and they did. Buyer beware...Repair guy says plug/transformer is the culprit and cheap and blows out the board.

I purchased an exercise bike for my dad's birthday. The bike was delivered on time and assembly was fairly easy. Unfortunately, the bike did not work out for my dad as his leg kept hitting the console when pedaling. If he moved the seat back his leg would not reach and would not be able to pedal. I contacted Proform via an online request and wrote about the issue to perhaps get a refund. I received an email response shortly after and was told the return was going to cost $250 + an additional 10% processing fee. They were kind enough to advise to reach out to the parts/services team to see if anything else can be done to fix the issue. Up until this point, all was okay. I responded back to the email with additional questions on the process/next steps. Few days passed and I never heard back. I followed up three additional times after the initial email but still no response.

Horrible product and even WORSE customer service. I purchased this treadmill ($1,100) to get into shape while taking it easy on my slowly deteriorating spine. I had to stop exercising about 6 months in due to complications and didn't use the treadmill for about a year. When I was recovered enough to start using the equipment again, the upper console was completely black/no power. My husband did some diagnosis and found that there was no power going to the wiring to the upper console. After multiple phone calls and emails Proform would not stand behind their machine because I didn't spend 5 hundred more for an extended warranty. They would not offer any assistance other than for me to spend $200 MORE to have a tech come out to diagnose the problem. Buyer beware!