Bowflex Reviews

So, I got my Bowflex velocore bike back in Dec. and it came with some issues on sensors or something because it's not tracking properly the lean mode and the distances keep setting to 0 during the ride. Anyways, since I got it I've been trying to get it repaired and we are in MARCH still nothing. The communication is horrible, they take weeks to go back to you, then they schedule a time where you said before you won't be at home, then they take about a couple of more weeks to go back to you again. Really, I don't understand what can be so challenging in scheduling a service repair to a brand new machine that came with defects.

I purchased this elliptical (Max Total) in Feb 19, for right around $3000. I think it's perfect idea for my training needs an----indoor- I have little time- low impact- with a scalable workout routine- machine. Unfortunately, it's only a concept as I see it, my machine (again $3000) did not work correctly right from the start. As of this writing (3/22), I have had at least 6 phone conversations (after waiting on hold for at least an hour each time-they actually tell you to expect this to happen) only to find that they will need to ship parts, and "I "will need to do the repair to the machine.

After ordering my elliptical at the beginning of December. The order has been lost and now cancelled. Guess what - they still have my money!!! Zero response from customer service via email after 6 attempts and wait times over the phone are over an hour!!! This company is full of crooks, liars, and cheats. My credit card company is now involved in trying to get a resolution to this. What a waste of time.!!! PRODUCT NEVER ARRIVED AND IS MARKED AS CANCELLED. BUT THEY STILL HAVE MONEY MONEY - CROOKS!!!

DO NOT PURCHASE A BOWFLEX 10! And if you require assistance be prepared to wait on the phone for 2 hours just to be told that it will take another two weeks for parts and who knows when the service person will be available. I have a $2500 dust collector because of a monitor!! After reviewing all the options for Treadmills I choose a Bowflex 10. My nightmare started shortly after delivery. After setting the machine up and starting the warranty process, the Bowflex 7 was packaged into the Bowflex 10 box! Next, the Bowflex 7 had to be returned and replaced with the Bowflex 10. Then after setup the Bowflex 10 monitor requires an update and the machine is useless without the monitor.

I paid over $1600 for a Bowflex treadmill that was supposed to include a 1 year JRNY membership. After 2 weeks, we are still unable to set up a profile in JRNY. I have called every single day since receiving the treadmill (which, by the way, was almost 3 weeks late) and been on hold ranging from 15 minutes to over 90 minutes (as my work schedule allowed) and have yet to talk to anyone. I have tried emailing, but get totally unrelated canned responses that are of absolutely no help. It seems as soon as Bowflex got my money, I've been completely ignored.

I ordered 3 pieces of equipment on 12/13/21. I have received 2 of the 3 pieces. Customer Service does not pick up their phone to answer questions. Customer Care emails have not gotten any response. Terrible customer service. I just spend 25 minutes on the phone only to be told wait times are longer than expected and nobody ever picks up. I just disputed the charge as my only option to hold this company accountable for terrible service.

This is our 2nd elliptical we purchased since 2020 for 2 different homes. From the first day of use it was very loud and squeaking. We called BOWFLEX & the warranty company came out 2 times. Nothing has improved. It was $2000 and we have asked numerous times to exchange this machine for another one as it is definitely defective. They will not help even after we sent videos & calls proving it's defective.

I purchased the 2080 BARBELL WITH CURL BAR on 11/25/2021 direct from Bowflex. Mistake, buy from a retail establishment. Purchased for $499, no more than a few days later Best Buy and Walmart had it for $449. Bowflex Corp will not match it, please note that Bowflex like all companies make more profit on direct to consumer sales. Not good customer service at all. Will not purchase again from them.

A 3 week old Bowflex should not be having all the problems ours did. They agreed to send a repairman but I am having the treadmill picked up and returned. Not going to wait to repair a brand new item. So many problems and very frustrating. Watch out for the shocks; much worse than static electricity. Stay away from this.

I purchased the Bowflex Velocore in January 2021. I also purchased the extended warranty. The product was professionally assembled. It never worked properly. I had to wait 4 months for a repair person to be scheduled. This involved multiple calls and emails on my part. When the repairman finally came, he told me that he had never repaired a Bowflex product and he was uncertain why they sent him. He was a Peloton repairman. He tightened a few screws and left, leaving me with the same problem. I gave up. I have a $3000 bike (all in) that is worthless. I also signed up for the Jrny software. I prepaid for a year. They signed me up for the free trial and also charged me for the year. However, because they signed me up for the trial, it continued charging me on a monthly basis for 4 months. They refused to refund me for that. Bowflex is a horrible company that sells terrible products.

Purchased my Bowflex C6 in October, 2020. In April 2021, while still in warranty, the speed sensor failed. I contacted customer service and the nightmare began. It was at least July before their tech came out to replace the sensor. After he was done, the sensor worked properly but after using the bike for a few minutes the wheel was grinding, dragging and banging intermittently. A tech team came out and diagnosed a faulty wheel. They ordered a replacement. The replacement arrived in September, 2021 and sat in my home gym for two months. A different tech came out on November 4, 2021 and replaced the wheel. After he left I tried to get on Zwift but even before I started pedalling my power output was at 600 watts. The level on my C6 display was "100".

Have a Bow Flex TC100 tread climber. Units started cutting off after 2 mins of use called Bow Flex and they were no help. They farm service out to "Go Configure", waited 6 weeks to get someone out to look at the unit and he knew less about it than I did. 3 months later unit still down. Both Bow Flex and Go Configure useless. BUY ANOTHER BRAND AND NOT BOW FLEX

The Bowflex Revolution is a great piece of equipment until something breaks, which happened now a little over five weeks ago. I have made 20 calls to GoConfigure (the company that Bowflex contracts to assemble and repair equipment) and Bowflex Customer Service. It took 23 days to get GoConfigure out to repair the unit. That repair lasted about two minutes. And now we are fourteen days beyond that and still no appointment to try and fix again. Bowflex Customer service is horrible. The last call made to them today was about 30 minutes with the same scenario being offered - "We will contact GoConfigure once again and see if we can expedite. I asked that something be done to compensate me for the loss of usage of the machine for now going on six weeks, and the offered me a towel. No way I would purchase another product from Bowflex again. Roger W. Lawrenceburg, IN.

This company definitely is a go to. I love all of their equipment and it’s so simple and easy to use. With them I was able to get a whole gym and not have to pay an arm and a leg. Being able to use the equipment at home reassure us that I will be able to maintain my health.

Our M5 trainer tension monitor stopped working. We bought the extended warranty and let me just say with months of patience I will never do this again with Bowflex. Our trainer has now been down for a 3 months! I called Bowflex and they tell me to remove the cover and call them back so they can walk me through the steps to see what is wrong? Called back a few days later… Rep at Bowflex said I didn’t need to do this? They just needed an explanation of what I was experiencing. So begins the runaround. They referred me to a local repair place. They open a ticket and said they will call back when parts come in. Ten days later I call. "Sorry sir… You have to call Bowflex to have part shipped?" What? Called Bowflex… "We will ship it to them." Five days later I call for status. So weird… "Let me call your repair place." Repair place calls. Supervisor. "Bowflex is supposed to ship to you. Then you call us."

Okay, don't laugh. At my age I have the Bowflex for several years. Good for toning without using weights. My workout is mostly Kata, stretching and what comes along with martial arts. Knees are good. Wife use it for strength building for her Spartan race.

I would not recommend Bowflex cardio equipment. I own both the Max Trainer M9 and the 22" Velocore bike. The Max Trainer broke down after 2 months of use -- the motor broke. I do understand that even good brands can produce a lemon from time to time. However, what is more concerning than just the fact that it broke is the service process. The replacement motor is ordered but is not expected to ship for more than a month still. Once it has arrived, then they reach back out and schedule a technician. So in total, it will be a minimum of 2 months from the date it broke down until it is repaired. That is not acceptable, even if you assume that I just received a lemon and their products are generally good.

I spent $1800 on a Bowflex treadmill for my wife. Approximately one year later, we moved and the movers lost the safety key. She ordered the replacement key in March 21 and was told they were on back order and would not be shipped until June. The day the key was supposed to be shipped, my wife noticed the shipping date had been changed to Sept 2021. They did not notify my wife, she just happened to look herself. They have a very specific safety key so there's no other options so we now have an $1800 paperweight in the garage. It's not like this treadmill is 10 years old, it's literally still under warranty and she can't use it. So disgusted with Bowflex as they have been zero help. They blame COVID - I'm so sick of COVID being the excuse for bad customer service. We will never purchase or recommend Bowflex again.

I bought the C6 bike in a January sale. Thought buying off the website would be a good idea, direct from source. Bike was delayed which we understood with Covid times. But, within 3 weeks pedals became wobbly, first on right then left. We took off the pedal and saw poor threading on the crank arms. Bowflex was good to agree to replace parts. BUT, that was early April and now the parts come in pieces, some not expected until June 29th. Not even an instruction manual to replace a crank arm. (Was not part of our initial set up.) Very hard to get a response from the company. Buyers remorse for sure. I have a broken bike in my basement for two months or more. I would never recommend buying from this company direct.

Ordered a gift in January with the understanding that they were a bit delayed, perhaps covid, etc, fine. Get emails telling me it’s still on the way, just later dates. The latest has an “estimated” shipping date for another 20 days out from today, which will be over 5 months waiting. I should have gone through a third party but thought going straight to the company would be best. Wrong!!! Can only cancel by calling, during their working hours which are pretty much in line with mine, making it hard to call. Emailed to check status and the emailed response didn’t bother to read what I wrote and then told me they can’t find my order in the system. Did live chat today and they see it’s fulfilled and can be shipped any day with the 25th being the latest.

I bought a the Bow Flex VeloCore Bike, with the larger monitor back in mid March 2021, it was delivered delivered about 5 weeks later. When I open the box and started with putting it together I notice that a long section that hold the monitor in place was bent out of shape, it was no way I could continue with the defective part. So the day the bike came and I found the part defective I called bow flex which they would send a replacement part and used my factory warranty. Now this was in mid-march and I was told it would not be shipped to the Dell factory until May 19, 2021, that would mean I may not see this part until close to the end of May 2021.

I purchased a Bowflex TC20 Treadclimber in 2016. The cylinder/shock on it started leaking oil 4 years later. I contacted Bowflex to purchase a replacement part, but they said this model is obsolete and they no longer make parts or support this product. This thing cost me $3000 and now it's basically a throw away. I would recommend that you really reconsider any Bowflex product purchase carefully. There are way more reputable companies out there, with much more superior products and Customer Service.

Bowflex has been an absolute nightmare to deal with. I placed an online order but unfortunately made an error in my credit card expiration date, which I noticed immediately. I contacted customer service and after two disconnected calls, and over an hour and a half waiting on hold I finally spoke to someone. This conversation took another hour because it did not seem as though anyone knew how to make that correction so they ended up cancelling the entire order and resubmitting it with the correct information. Turns out, in the time it took to do that, the new order (same items) ship date increased by two weeks. Annoying but I can be patient.

latest date is 03/29/21. Already my warranty will be up by the time you ship this to me. Who do I speak to besides just some customer rep who knows nothing about nothing. I am not happy with the service your company has shown me. I am very upset. I am complaining about this to the BBB and your website has blocked me on Facebook. I will keep complaining all over the internet till I get my product. There is other people on facebook also complain.

Purchased the Velocore bike in Dec 2020. Received it Jan 2020. Monitor was not working. After 2 weeks, received a new wiring unit. Monitor came on but would not sense anything from the actual bike. They determined the entire main unit needs to be replaced. It's now 03/05/21 and still have not received it. It's taken over 2 weeks to ship it out and not expediting it. 3.5 months since the order. To not even have a sense of urgency when it's their product that is at fault. Requested a refund, was told I needed to box it back up by going to Uhaul and getting a box big enough and then pay to ship it back. What? I have to come out of pocket for a defective product that they can't fix in a timely manner?? I should have went with Peloton or something else. Never again will deal with Bowflex.

I purchased the Bowflex adjustable dumbbells in mid January of 2021 because I was informed that the item was in stock. I was not given a status update on when it would be shipped until following month saying the estimated date of shipment is now late May. So now I am acting like a bank to this company for at least half a year because I paid for something that doesn't even exist in their possession.

I recently was injured badly by a Bowflex Revolution. My injury sent me to the ER for 7 staples to be put in my head to stop the bleeding etc. This was a machine that we purchased from a friend who used it lightly. There was a defect in one of the arms that hold the cable. When using force to pull down the locking pin pops out of its slot and caused this injury. Buyer beware. This machine was approximately 14 years old but like I said seldom used before. In my opinion this machine is not safe for anyone with normal to above normal strength. Bowflex did not offer to fix it for free or reimburse any of my medical expenses. They only offered a replacement arm at a discounted price. Poor customer support in my opinion.

Bowflex is a very good product for anyone to get in shape and stay in shape. The machine give you a great workout and basically that is all we need to be and stay in shape. All you need is to keep it up and it will happen.

For all the hype and high praise these guys get their actual product should be an embarrassing point in their history. I was really looking forward to getting this thing home so I could start using it. Unfortunately, however, what I have determined is that you could probably do better just using some random saplings from the woods and get the same results without spending $$$$ for a huge space hogging machine.

Great for a high intensity shorter workout. Definitely pay to have it assembled for you as it is not easy to do yourself. I usually skip the pre-programmed workouts because they are way too intense!