Bowflex Reviews

The equipment works ok. The problem is this company wants you to pay for a subscription so they make it very difficult for you to use your own equipment after having paid a lot of money for it. The worst part is that their technology is very bad. You have to create an account to keep track of the usage and it log out every time so you have to log in with user name and password every time you want to use it. Also it reboot by itself randomly and once it does the images on the screen are defective. They harass you constantly to try to make you subscribe to the very bad software they provide. They pretend to be a technology company but they need to understand they manufacture average gun equipment at best. I would NOT recommend this product to anyone. Sadly enough I also bought a Max Trainer 6 with same issues, decent equipment with very very poor technology and user experience and the same harassment with the subscription.

I purchased the Bowflex C6 Bike on June 1st and it was promptly delivered on June 4th. My husband and I put it together on June 5th and, after the entire bike was put together, noticed that the flywheel was warped. Therefore, the bike cannot be used. I contacted Bowflex immediately and they sent out a new flywheel with the tools to replace the warped flywheel. They told me that once I received the materials, I would be contacted by the company GoConfigure to make an appointment to fix the bike. GoConfigure called within a couple of days and scheduled an appointment to fix the bike on Friday June 17th between 12 and 5 pm. At 3:30 pm, they texted and cancelled the appointment. I called Bowflex on Friday to let them know and they said that if I didn't have a new appointment scheduled by the following Monday afternoon, to contact them back.

I recently purchased the Max trainer 16. It was installed improperly. My resistance knob was broken and nobody from Bowflex has responded to my emails or calls for over two weeks. I spent $2500 for a broken piece of equipment with no support from the company. I would not recommended them at all. Very unsatisfied. I will be selling this product ASAP.

So, I got my Bowflex velocore bike back in Dec. and it came with some issues on sensors or something because it's not tracking properly the lean mode and the distances keep setting to 0 during the ride. Anyways, since I got it I've been trying to get it repaired and we are in MARCH still nothing. The communication is horrible, they take weeks to go back to you, then they schedule a time where you said before you won't be at home, then they take about a couple of more weeks to go back to you again. Really, I don't understand what can be so challenging in scheduling a service repair to a brand new machine that came with defects.

I purchased this elliptical (Max Total) in Feb 19, for right around $3000. I think it's perfect idea for my training needs an----indoor- I have little time- low impact- with a scalable workout routine- machine. Unfortunately, it's only a concept as I see it, my machine (again $3000) did not work correctly right from the start. As of this writing (3/22), I have had at least 6 phone conversations (after waiting on hold for at least an hour each time-they actually tell you to expect this to happen) only to find that they will need to ship parts, and "I "will need to do the repair to the machine.

After ordering my elliptical at the beginning of December. The order has been lost and now cancelled. Guess what - they still have my money!!! Zero response from customer service via email after 6 attempts and wait times over the phone are over an hour!!! This company is full of crooks, liars, and cheats. My credit card company is now involved in trying to get a resolution to this. What a waste of time.!!! PRODUCT NEVER ARRIVED AND IS MARKED AS CANCELLED. BUT THEY STILL HAVE MONEY MONEY - CROOKS!!!

DO NOT PURCHASE A BOWFLEX 10! And if you require assistance be prepared to wait on the phone for 2 hours just to be told that it will take another two weeks for parts and who knows when the service person will be available. I have a $2500 dust collector because of a monitor!! After reviewing all the options for Treadmills I choose a Bowflex 10. My nightmare started shortly after delivery. After setting the machine up and starting the warranty process, the Bowflex 7 was packaged into the Bowflex 10 box! Next, the Bowflex 7 had to be returned and replaced with the Bowflex 10. Then after setup the Bowflex 10 monitor requires an update and the machine is useless without the monitor.

I paid over $1600 for a Bowflex treadmill that was supposed to include a 1 year JRNY membership. After 2 weeks, we are still unable to set up a profile in JRNY. I have called every single day since receiving the treadmill (which, by the way, was almost 3 weeks late) and been on hold ranging from 15 minutes to over 90 minutes (as my work schedule allowed) and have yet to talk to anyone. I have tried emailing, but get totally unrelated canned responses that are of absolutely no help. It seems as soon as Bowflex got my money, I've been completely ignored.

I ordered 3 pieces of equipment on 12/13/21. I have received 2 of the 3 pieces. Customer Service does not pick up their phone to answer questions. Customer Care emails have not gotten any response. Terrible customer service. I just spend 25 minutes on the phone only to be told wait times are longer than expected and nobody ever picks up. I just disputed the charge as my only option to hold this company accountable for terrible service.

This is our 2nd elliptical we purchased since 2020 for 2 different homes. From the first day of use it was very loud and squeaking. We called BOWFLEX & the warranty company came out 2 times. Nothing has improved. It was $2000 and we have asked numerous times to exchange this machine for another one as it is definitely defective. They will not help even after we sent videos & calls proving it's defective.