Bowflex Reviews

A reasonable solution would be replacing the bike due to multiple defective parts and failed attempts of fixing the bike. Instead, the company refuses to replace the bike and wants to continue to attempt to fix it. Remind you, this is a bike that has never functioned properly and even their service company told us they need to replace the bike. I spoke to the manager at Bowflex customer service and his responses were "the service company is not suppose to share that information" and "I understand your frustration." This company has wasted so much of my time with countless calls to customer service and meeting with technicians all while my mom's PT is delayed. Their product is not up to par, neither is their customer service, and I would discourage anyone from purchasing from them.

On Monday, I contacted GoConfigure and set up an appointment for Thursday June 23rd between 5 and 9 pm. At about noon on Thursday the 23rd, GoConfigure cancelled that appointment. I contacted Bowflex again on Friday the to let them know and they said that they would make this a priority. It is now Monday June 27th and my bike still has a warped flywheel with no scheduled appointment to repair it. The bike is simply collecting dust in my garage. I am extremely frustrated, but based on the other reviews, it seems this is common. Go with another company for exercise equipment and if you can avoid using GoConfigure in the future, I would recommend that too.

It's not a cheap product, I'm still paying for it and it's been 3 months that I got it, and I can't really evaluate the product because it's been with issues since day 1 that was delivered to me. If you really have free time and the patient I would recommend doing business with them, bc if you run into some issues and need their customer services, well good luck with that!

Now, I happen to do this sort of thing for my work, (Technical engineering) so electrical/mechanical parts changing/adjustment is a well worn path for me. BUT!! Even though it's my field, should I be expected to spend the hours I have, working on a machine that I had paid $3000 dollars for? (It's not a $300 machine, there is a huge difference in my mind). No, absolutely not, and then when I call I have to wait an hour to talk to someone, and they tell me (3X) that it will take about 2 weeks for the parts to arrive?...Whaaaaat? 2 weeks? This I pushed back on and had the part much sooner!...I did not spend $3000 on a machine for it to not work correctly, then you tell me to repair it I will have to wait 2 weeks for the parts because you don't want to pay expedited shipping costs?

Ok by now I am quite sure I am dealing with a company that really does not care about the people buying their product. I have now replaced an entire control panel, a resistance servo, a AC power supply, and a speed sensor, three of which needed a technician to adjust to the specs provided (oh by the way, I was the technician). If this was not enough, I was offered a 0% finance opportunity when I made the purchase so why not? Right? I am in a position where I can afford to pay cash for this machine, but using their money at 0% is a no brainer I thought until...So the purchase at the time gives you a 12 month membership to "Jrny", which amounts to a personal account to remember your workout history, log into following workouts on screen, suggested future workouts based on your previous, and goals set...etc. It's $20 a month. OK, great, sure, I will try it, even though I never buy these things, but it's free...sure, let's try it!

Effectively the subscription did nothing for me, but that's relative right? Each of us has our own motivators and workout style. So about half way through this (guessing here, about 12/20), I decide I had had enough of working on a $3000 dollar machine and I am tired of not getting my workouts in, and only finding a machine that does not work correctly when I get on it. My suggestion was, Ok this is really eating at me, but being the (way too nice guy) I am, I tell them, just give me an extra year of the subscription to Jrny for my efforts, and we will call it even. (Never should have done this!!!).

After sending pictures, videos, emails, and phone calls (much of them on hold) it is now 2/22 and I have a machine that is paid for, that still does not work correctly, even though I had negotiated an extra year of the Jrny membership, it turns out, THEY CHARGED ME FOR IT!!! I found this out when I went to make my final payment, and found they had been charging $20 a month to my account for months. (They finance through Synchrony Bank, so all your billing goes through this 3rd party to which most people, like myself, will setup for direct billing online. OK, more phone calls to straighten this out, BUT, it's an odd occurrence with no box to check, so of course the billing dept does not understand any of this, and they charge me for what was supposed to a "hey sorry about all the issues you are having, we will give you this for your troubles"...WHAT?

They actually charged me for months of the service that was supposed to be my "we are so sorry payment". Now I am really upset and I call the bank to dispute the charge, but of course they know nothing about it, call Nautilus and speak to someone on the phone looking at my account online and say, "OH NO, he is supposed to be paying for this, its his membership dues".

I fought for a while, and finally paid the remaining balance to keep it from affecting my credit, my argument was going nowhere with these people, to many involved, none understanding the situation as a whole, only what their computer screen shows them of my account, which quite obviously does not have a box checked that says----"The machine we sent him was a $3000 piece of junk, he was nice for a while and we tried to fix it over the phone, but we were unsuccessful, problems still occurring, no one knows what else to do." If I only knew in Feb 19, what I was getting into!!! GOOD LUCK if you dare to try it!!! It is a great concept, for Mountaineer types looking for strength/cardio training with low impact.