Tonal

Tonal Reviews

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About Tonal

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Tonal creates mirror exercise systems that allow you to complete full-body workouts at home without a large amount of space. It also offers virtual training sessions with instructors and custom workouts. Membership is mandatory for the first year, and the equipment requires professional installation.

Pros & Cons

Pros
  • Full-body workout equipment
  • Virtual training options
  • Small space requirement
Cons
  • High initial cost
  • Monthly fee for the first year

What is Tonal?

Tonal is both the name of the company and the space-saving home gym it sells. Tonal’s equipment uses smart technology to provide a full-body workout. You can:

  • Choose from hundreds of on-demand coach-led workouts via video
  • Access virtual group workouts
  • Partner with a friend
  • Customize your own workout from Tonal’s 170 moves

Options include strength training, cardio and toning workouts. Tonal’s artificial intelligence features check your form and automatically adjust the resistance to your appropriate weight and number of reps too.

How does Tonal work?

Tonal is a small home gym that uses magnets and electricity to provide up to 200 pounds of resistance, and the system dynamically adjusts the weight based on your strength.

Tonal is also notable for its small footprint. The actual Tonal equipment is 21.5 inches wide, 50.9 inches tall and 5.25 inches deep. The company recommends a total floor space of 7 feet by 7 feet, 7 feet of unobstructed wall space and ceilings at least 7 feet, 10 inches tall for installation.

Tonal delivers and installs the gym for a fee, and you can’t install the equipment yourself. You must also buy a membership for the first year. After that, you may choose to use the gym without the membership.

Membership provides access to trainers and workouts and allows unlimited members to track their progress and maintain a profile with personalized workout plans. Members can also exercise live with a virtual group or a partner.

How much does Tonal cost?

The Tonal gym mirror costs $2,995 at the time of publishing. For an additional $495, you can purchase a set of six Smart Accessories, including:

  • Smart Handles
  • the Smart Bar
  • A rope grip
  • A bench
  • A roller
  • A workout mat

As of publishing, Tonal requires customers to purchase a membership for $49 a month for at least the first 12 months. You also have the option to finance your Tonal gym, membership, smart accessories, shipping and installation for $149 a month over 36 months at 0% APR.

Tonal FAQ

How much is Tonal per month?

A Tonal membership costs $49 per month with a commitment of at least 12 months at the time of publishing. Customers who finance the total purchase (membership included) pay $149 per month.

Can I use Tonal without a membership?

Yes, but you must purchase a Tonal membership for at least the first 12 months after the home gym is installed. You can use it without a membership after that, but you will not have access to the instructor-led workouts.

Is Tonal made by Peloton?

No, Tonal is not made by Peloton.

Does Tonal offer free shipping?

Tonal does not offer free shipping. At the time of publishing, it charges $250 to deliver and install its system, which must be installed by Tonal professionals. Shipping is also only available within the contiguous United States.

Is Tonal worth it?

For people who can afford it, Tonal is a worthwhile option. It offers capabilities that mimic an entire gym lineup without requiring as much space. With over 170 possible moves and 200 pounds of resistance, you can get a full-body workout through strength training, cardio work and toning exercises. Tonal allows for an unlimited number of users who can then access virtual classes, work out with a friend online or customize a personal routine. The equipment and installation are pricey, but after that, the $49 monthly rate is less than many gym memberships.

Tonal Reviews

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    How do I know I can trust these reviews about Tonal?
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    Page 1 Reviews 0 - 10
    Price

    Reviewed July 5, 2024

    The $60 membership is ridiculous...It's overpriced and will probably only go up. It's crazy the functionality lost without a membership. I didn't think it was a big deal, but they increased the membership price. Just not worth it.

    Customer Service

    Reviewed March 29, 2024

    If I could give a zero star review I would. The overall feel of the machine is flimsy, cheap, poorly designed garbage. The machine broke multiple times within the first year and I couldn’t get a response on getting it fixed. Also, if you want to use it without the subscription, think again. Not to mention the resistance level is too low for some exercises. It’s basically useless and a waste of money.

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      Price

      Reviewed Aug. 4, 2023

      I purchased a Tonal one year ago. When you purchase it youvate required to pay for a one year membership. With the membership ($60 monthly) you get many workout options, trainers and demos. It keeps track of your workouts and progress, which is great. However, after the year membership expired, I opted to cancel because I didn't use any of the trainers or programmed workouts. I strictly used the custom feature to do my own thing. Now I basically have a $3,500 piece of wall art. Tonal DOES NOT offer or have programmed in any basic features to help you keep track of your workouts. It doesn't assist with weight adjustment or history. Basically it does nothing useful. Unless Tonal starts to offer some basic features without a membership I would stay away. It's not worth the money. STAY AWAY!

      PriceStaff

      Reviewed May 20, 2023

      This is a great piece of equipment but the company are bad faith actors. The hardware costs $4000.00. You have to buy the accessories for another $500, otherwise you can't use the machine. That's fine, because you know that up front. You have to sign up for a year's worth of membership, which I understand is now up to $59.99 a month. Again, fine because you know that up front. Here's where the deception comes in. You THINK that the $59 a month gives you access to a library of different workouts that you can do. The machine also lets you do custom workouts with different movements that you can do with it. These are just pictures of the movements that you can set up. This is basically like different weight machines that you would find at a gym. It stores your custom workouts and tracks your progress, as well as analyzes your movements to let you know if you're doing them correctly.

      I had a medical issue arise very soon after I got my Tonal so I wasn't able to use it for a few months. When I was finally able to use it, I realized that I didn't enjoy doing the video workout routines because they're full body workouts. I prefer to do different areas on different days so that I can work out every single day and still have rest days for each muscle group. That's just my preference. I hung onto the membership for another year, thinking that I might get into doing the video workouts. I eventually cancelled. At this point, I've spent nearly $6,000.00 with Tonal. 2 months ago, they took away the ability to see most of the custom movements and the tracking of your workouts were removed and replaced with messages to renew your membership. So now, my $6,000.00 investment is nearly worthless unless I cough up another $720 a year in perpetuity.

      The company is having some major financial issues and they're doing precisely the wrong things to turn things around. Rendering an expensive piece of equipment useless unless your customers essentially pay extortion money to be able to continue using what they've already paid an exorbitant amount of money for is not a winning strategy and it demonstrates a fundamental misunderstanding of human nature. This isn't going to generate revenue. It's going to enrage your customers. The reviews on other sites reflect that.

      A MUCH smarter strategy would have been to charge a much lower price for the just the custom workouts, progress tracking, and movement analysis. I can get a gym membership for $10 a month. That gym has all of the equipment that I need to workout the way I want to work out. I would have been fine with paying that $10 a month to get what I need out of Tonal. They could continue to charge the $60 a month for the video library for customers who prefer that. They're going after a demographic that doesn't exist and they don't have a pandemic to help them anymore. The customers they imagine they can get would much rather be seen networking at Equinox.

      As it stands now, Tonal gets nothing from me. Because they pulled such a slimy maneuver, they've earned themselves a bad review everywhere I can leave one and I actively warn people away when Tonal is mentioned, when I used to sing its praises. Pro tip if you have a Tonal and don't want to pay the extortion money: there are YouTube videos out there with different workouts. I track my workouts with an app on my phone so I've figured out how to get what I need without rewarding shady business practices. This company needs a new CEO. The one they have is an idiot. I don't see how Tonal makes it to 2024 unless they radically change course and replace the leadership team. I definitely recommend that you avoid buying this product. They're shady and they're not going to last long.

      UPDATE: I looked up who the CEO was because I just HAD to know who could be this stupid. It turns out that she's an alum of Bain Capital. They're the vulture capital firm that acquires distressed companies, leverages them to the hilt, runs off with the cash, files for bankruptcy, and lays off most or all of the employees of that company. This explains everything. Her pedigree doesn't focus on building anything, nor would she be familiar with human nature (or humanity for that matter, what with all that destruction of working people's lives and all). Let me repeat: STAY FAR AWAY FROM THIS COMPANY.

      Customer Service

      Reviewed May 2, 2023

      The product broke down 4 times in the past year. (Similar problems with both arms that got stuck too often.) Repairs took at least 4 weeks or longer, after numerous calls. (Their response on each call is: "We will send you update via email," but nothing happened after the email, so you have to call again, again and again!)

      Reviewed March 7, 2023

      Do not buy the Tonal if you intend on using it without the membership. You lose access to everything including your own custom workouts. I bought this with every intention on not using their workouts. After my year is up they shut down everything. Basically all I can do is turn on the weight and adjust it with the dial. They then say you're out of your return period when they require you to pay for the membership for a year. Anyone interested in a lawsuit I'm interested.

      Price

      Reviewed Jan. 25, 2023

      Tonal requires you pay a big monthly fee (after paying a big purchase price) to access the features and functions that make it worth using. Tonal increased the monthly fee recently. One fee regardless of what features you do/don’t use, no fee = no features!

      Installation & SetupPricePunctuality & Speed

      Reviewed Jan. 23, 2023

      The easiest and best thing about the Tonal process is ordering and paying money. Any and everything else you need from them (installation appointments, relocation appointments, etc.) is going to be a nightmare. Tonal installation has to be by their “professionals” each time the device is installed or it will void your warranty. It took forever for me to get the system delivered by XPO. Then, it stayed in my home for weeks before I could get an appointment for the installer to install the device.

      I recently relocated. It took nearly three weeks before they acknowledged the order for the relocation services even though I had paid $300. It then took another 3 weeks before I spoke with someone and received the relocation kit in the mail. I sat home all morning waiting on the installer only to be told that they rescheduled the appointment without my knowledge or consent. This is a very, VERY frustrating and expensive mistake. Tonal costs a lot for the device, then it requires a $50/month fee and $300-$500 fee anytime you relocate the device whether in the same home, to another home or out of state. It’s MONEY, MONEY and more MONEY and you get what you get; if anything, in return.

      Contract & Terms

      Reviewed Jan. 19, 2023

      When you pay $4k for a gym equipment you expect it to work without any extra charges. Well, that's not true for Tonal. After a one-year contract with them, where I was obligated to pay the now $60/mo membership fee, I've decided to cancel the membership. And for my surprise, ABSOLUTELY EVERYTHING WAS RIPPED OFF OF MY EQUIPMENT. And when I say everything, I mean everything. I've expected that the library of on-demand workouts would be turned off. But, instead here's a list of every single feature or benefit that was turned off at the time of cancellation:

      -Our growing library of on-demand workouts with our expert coaches
      -Your metrics: data measuring and progress tracking
      -Personalized weight suggestions
      -Dynamic Weight Modes like Smart Flex, Eccentric, Chains, Spotter, and Burnout
      -Form Feedback
      -Free Lift movement library, including the video demos
      -Your Custom Workouts
      -Heart rate tracking
      -Tonal Radio
      -Apple Music integration
      -Motivational features like Achievements, Leaderboard, Personal Records

      -Partner Workouts and Virtual Group Workouts

      My metrics? The custom workouts that I created? Apple music integration? (which by the way is a separate membership that I pay every single month to Apple and not Tonal). That's abusive in my opinion. They are simply manipulating their clients to pay $4k upfront, plus $720 in membership fees for a whole year, and when you think that you can finally set yourself free... you find out that the machine only works with an outrageous $60/mo fee.

      The equipment that I paid $4k for is now a huge black screen on my wall. That's it. I paid for a huge black screen that features some touch-screen buttons at the bottom. That's it. That's all I have access to without the membership. Even the dynamic weight feature (which some may consider a safety feature) is not available anymore. As a consumer, I feel manipulated, used, abused, ripped off. Unfortunately, I don't have the means to sue this company. But I truly hope that someone out there does.

      Customer ServiceInstallation & Setup

      Reviewed Nov. 15, 2022

      I purchased my Tonal about a year ago and was happy with the machine. However, I moved and re-installation has been impossible. First, it was challenging to get an appointment with the re-installers -- Tonal would not let me even more through their queue to schedule until I had moved, waited for their slow emails back and forth answering questions, and my re-installation kit (some bolts) had been received. Then there was two weeks of frustrating communication with their re-installation partner. Now, I finally have a re-install date and am told the re-installers won't have the wide-bracket I need, so Tonal needs to send me that. This has been "in process" for over a week now and still hasn't shipped, so it looks like I will have to further push off the re-install date.

      I have been without tonal for a month and a half now. I'm really not sure why Tonal can't just sent the bracket! I keep being told the request is being "escalated," but nothing's happened. I even offered to pay for the bracket. I really don't understand why they can't just send it! I've now been without use of Tonal for 1.5 months and, moreover, have been waiting to move other furniture into this room to make sure the Tonal works.

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      Tonal Company Information

      Company Name:
      Tonal
      Website:
      www.tonal.com