Tempo

Tempo

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About Tempo

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Tempo’s fitness systems use AI technology to give you access to hundreds of workouts and guided exercise training in the comfort of your home. The company provides personalized recommendations and all the equipment necessary for its fitness classes. It also offers a free 30-day trial.

Pros

  • Hundreds of classes
  • All equipment included
  • Personalized recommendations
  • 30-day free trial

Cons

  • Takes up a lot of space
  • Membership fees
  • Initial 12-month commitment

Bottom Line

Tempo’s interactive fitness systems are designed for at-home use. With Tempo, you can choose from hundreds of classes and receive real-time personalized feedback on your form. It requires a paid membership.

What is Tempo?

Tempo Studio is an interactive smart home gym system. It provides hundreds of workout classes that focus on proper weightlifting methods, and its 3D sensors give you real-time feedback to help you correct your form and increase the safety and effectiveness of your workouts.

Tempo provides sleek and visually appealing workout supplies and systems — the Studio screen sits on top of a self-contained cabinet that holds all your equipment without damaging your walls. With hundreds of classes to choose from, Tempo also helps ensure you don’t get bored with your workouts.

How does Tempo work?

Tempo uses AI technology and 3D sensors to create a model that tracks your form and gives you real-time feedback. This helps you improve your form as you go. It also takes in-depth notes for long-term improvement. Not only does this help avoid injury due to improper form, but it also increases the benefits you’ll see from your workouts.

Tempo offers hundreds of classes in categories including strength training, cardio, high-intensity interval training (HIIT), mobility and recovery exercise. The Studio comes with all the equipment you need: dumbbells, barbells, plates, collars, a heart rate monitor, a workout mat and a recovery roller.

Without a membership, you can’t use your Tempo screen much — if at all. This could mean your system would be of little use if Tempo were to go out of business. Currently, the company is doing well financially, but it’s too soon to tell how it will do in the next few years.

Tempo prices

There are several costs to consider when looking at a Tempo Studio. The price of the Studio itself is $1,995 (all equipment and the interactive screen included). White-glove delivery service, which includes delivery, unboxing, setup and more, costs an extra $250.

You need a paid membership to use Tempo. It costs $39 a month and requires a 12-month commitment. Tempo does offer a free 30-day trial, though, so you have time to decide if it’s right for you before fully investing. It also has financing options. If you qualify for financing with Tempo, you can pay $55 a month for 36 months with 0% APR.

Tempo FAQ

What types of workout classes does Tempo offer?
Tempo offers an array of classes. Its options include strength training, cardio, HIIT, mobility and recovery workouts.
Does Tempo track my movement during a workout?
Yes. It uses light pulses to create a 3D model of your form then offers tips for increasing the safety and efficiency of your movements.
Do you need a membership to use Tempo Studio?
Yes, you need a membership to use Tempo Studio. The membership is all-inclusive and accessible to your entire household. The company does require a 12-month membership commitment.
How much is the delivery fee for Tempo?
The white-glove delivery fee for Tempo is $250. The company delivers, unboxes, places and sets up your Tempo Studio (it’s adapted its protocols due to COVID-19).
Does Tempo have a warranty?
Yes, the Tempo cabinet, barbells, collars and weights have a three-year warranty. The interactive display, heart rate monitor, labor and installation come with a 12-month warranty.

Is Tempo worth it?

For fitness enthusiasts and those who prefer home workouts, Tempo offers a convenient and helpful solution. It lets you choose from hundreds of exercise classes in the comfort of your own home so you don’t get bored with your workouts. Overall, Tempo is a good option for home exercise — if you replace a gym membership or personal training sessions with Tempo Studio, you could find Tempo’s expenses are ultimately similar or lower once the machine is paid off.

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: Nov. 22, 2021

I was really looking forward to receiving my Tempo Fit; there were a few technological "hiccups", then it broke 6 mos into owning it due to faulty hardware (i.e. no fault of mine). For something that costs $2K+, I had higher hopes. Tempo tech support was thorough, and determined a technician needed to come to my home and see if they could repair the issue. A technician came out and was not able to repair the unit, said Tempo will have to send a replacement unit. Great. I had to wait 10 weeks for a unit after I placed my initial order (because that was the turnaround), but I went into it knowing that and counted on the unit being functional/still operating after 6 mos, how long did I have to wait for a replacement?

I now don't trust the technology, and given they only offer a 1 yr warranty on the tech, I'm concerned about this issue happening again after I'm out of the warranty. Yes, they offer an extended warranty for $$, but I don't think I should have to pay for the extended warranty to ease my mind, that's their job (to assure me) after their equipment failed.

I called customer support to find out if the replacement unit is refurbished and how does this impact my limited 1 yr warranty on the unit given the fact it barely made it 6 mos. Does it start my warranty period over since the initial unit was defective? The rep I spoke with had to research that and email me back. I'm well within the timeframe and conditions to meet the cancellation and returns policy, from what I read and understand; for a defective unit, Tempo schedules a pick up of the defective unit (at no charge to me) and issues a refund, which I probably won't see for 4-6 weeks (assumption, but not unusual). I don't yet have the replacement unit, only the defective one. I brought up cancelling the replacement unit/order to customer support and mentioned a refund. Again, they told me they'll have to research to see if I can cancel the order on the replacement unit. Research = stall tactic?

There is nothing to research. I'm the customer, I'm well within my right to cancel out of dissatisfaction, or whatever the case may be for that matter, AND I qualify for a full refund according to their own policy. I hadn't been able to use my Tempo in a month, waiting on a technician to come out took a week or so in itself. My issue isn't with the technician, he tried. Mind you, if you do need a technician, Tempo hires a local contractor in your area. We're talking someone educated enough on software/hardware issues, but they've likely never worked on a Tempo before nor do they strictly work for Tempo. I get it, that's what contractors are for when a company isn't local.

If you call customer support, they can't give you a "live" answer, it's always "we'll check on that and email you back within 24hrs". You'll only get a direct answer if it is related to a sales pitch or information about the product in general (typical). My call to Tempo customer support when I first found out I'll need a replacement unit didn't make me feel valued either. I brought up compensation to the rep and their answer was, "We can discuss compensation once you receive your replacement unit."

I can understand why they would wait on that, as it isn't known how long a replacement unit could take to arrive due to logistical and supply challenges brought on by COVID, but at the same time, I don't understand why discussions/negotiations of compensation can't begin. No experience I've had with Tempo made me feel like a valued customer. You get robotic human beings following a script on the other end of the phone. For what I spent on their product, I was hoping for a lot better.

6 people found this review helpful
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Tempo Company Information

Company Name:
Tempo
Website:
tempo.fit