Tempo Reviews

Despite multiple attempts to resolve this, Tempo has done absolutely nothing to fix the situation. Their incompetence is staggering, and I've had to take matters into my own hands. I've filed complaints with the Federal Trade Commission (FTC) and the Better Business Bureau (BBB). Now, I’ve even contacted a lawyer and sent Tempo a formal demand letter before proceeding with a lawsuit. This company has completely failed to deliver on its promises and refuses to take responsibility for their terrible service. If you’re thinking of buying from Tempo—don’t. They’ll take your money and leave you high and dry. This company is unreliable and dishonest, and dealing with them has been nothing short of a nightmare. Save yourself the time, money, and stress, and go somewhere else.

I now don't trust the technology, and given they only offer a 1 yr warranty on the tech, I'm concerned about this issue happening again after I'm out of the warranty. Yes, they offer an extended warranty for $$, but I don't think I should have to pay for the extended warranty to ease my mind, that's their job (to assure me) after their equipment failed.

I called customer support to find out if the replacement unit is refurbished and how does this impact my limited 1 yr warranty on the unit given the fact it barely made it 6 mos. Does it start my warranty period over since the initial unit was defective? The rep I spoke with had to research that and email me back. I'm well within the timeframe and conditions to meet the cancellation and returns policy, from what I read and understand; for a defective unit, Tempo schedules a pick up of the defective unit (at no charge to me) and issues a refund, which I probably won't see for 4-6 weeks (assumption, but not unusual). I don't yet have the replacement unit, only the defective one. I brought up cancelling the replacement unit/order to customer support and mentioned a refund. Again, they told me they'll have to research to see if I can cancel the order on the replacement unit. Research = stall tactic?

There is nothing to research. I'm the customer, I'm well within my right to cancel out of dissatisfaction, or whatever the case may be for that matter, AND I qualify for a full refund according to their own policy. I hadn't been able to use my Tempo in a month, waiting on a technician to come out took a week or so in itself. My issue isn't with the technician, he tried. Mind you, if you do need a technician, Tempo hires a local contractor in your area. We're talking someone educated enough on software/hardware issues, but they've likely never worked on a Tempo before nor do they strictly work for Tempo. I get it, that's what contractors are for when a company isn't local.

If you call customer support, they can't give you a "live" answer, it's always "we'll check on that and email you back within 24hrs". You'll only get a direct answer if it is related to a sales pitch or information about the product in general (typical). My call to Tempo customer support when I first found out I'll need a replacement unit didn't make me feel valued either. I brought up compensation to the rep and their answer was, "We can discuss compensation once you receive your replacement unit."

I can understand why they would wait on that, as it isn't known how long a replacement unit could take to arrive due to logistical and supply challenges brought on by COVID, but at the same time, I don't understand why discussions/negotiations of compensation can't begin. No experience I've had with Tempo made me feel like a valued customer. You get robotic human beings following a script on the other end of the phone. For what I spent on their product, I was hoping for a lot better.