About Sunny Health & Fitness
Sunny Health & Fitness is a home exercise equipment retailer. Its products include exercise bikes, ellipticals, treadmills, rowers, steppers, weight sets and fitness accessories. You can find these products online or in select stores throughout the United States. Sunny Health & Fitness provides a manufacturer’s warranty, a 30-day money-back guarantee for unused items and free shipping for purchases over $99.
Overall Satisfaction Rating
- 5 stars
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- 1 stars
- Relatively affordable
- Dozens of equipment options
- Free shipping on orders over $99
- Can’t ship to P.O. boxes
- Return shipping not always free
Sunny Health & Fitness offers a wide variety of fitness equipment. Its products come with a warranty, and you can return them unused within 30 days if you change your mind.
What is Sunny Health & Fitness?
Sunny Health & Fitness is a fitness equipment distributor. It offers a wide array of exercise products, such as stationary bikes, ellipticals, treadmills, rowers, steppers and fitness accessories.
Different models come with a variety of features, including:
- Adjustable incline levels, resistance levels and modes
- Shock-absorption technology
- Bluetooth charging
- Bottle holders
- Device holders
All Sunny Health & Fitness products come with a warranty and a 30-day money-back guarantee for unused and unopened items.
Sunny exercise equipment delivery
You can purchase from Sunny Health & Fitness via its website or through a variety of retailers. If you purchase online, Sunny Health & Fitness takes one to two business days to process your order. After that, delivery takes one to five business days, depending on what state you live in and the delivery option you select. Sunny does not ship to Alaska, Hawaii, international locations or P.O. boxes.
Sunny Health & Fitness’s equipment does require assembly, but all its products come with instructions. There are also PDF user manuals available for download on the company’s website.
Sunny does not offer free returns. However, if an item is unopened and unused, you can potentially utilize Sunny’s 30-day money-back guarantee. The company also sells replacement parts for items that are out of warranty. Make sure to buy your products from authorized dealers so the warranty is not void, though.
Sunny Health & Fitness costs
Depending on the product, equipment costs can range from $17 to $2,000, and accessory prices range from $14 to $300. This variation makes it hard to give an accurate estimate of what you can expect to pay. Here’s a more detailed breakdown of Sunny Health & Fitness’s equipment costs at the time of publishing, though:
- Exercise bikes cost between $120 and $1,300
- Ellipticals cost between $140 and $900
- Treadmills cost between $175 and $1,900
- Rowers cost between $120 and $600
- Steppers cost between $60 and $170
- Strength-building equipment costs between $17 and $520
Purchases over $99 qualify for free shipping.
Sunny Health & Fitness FAQ
- Are Sunny's treadmills good?
Yes, what makes Sunny’s treadmills stand out is the variety of features:
- Its most basic SF-T1407 Manual Walking Treadmill is foldable and transportable, and it includes a digital monitor. It also has a slight incline, which helps you cycle the treadmill while providing a more challenging workout. This model also comes with floor stabilizers for balance.
- Sunny’s most advanced treadmill, the 9700 Elevated Performance Treadmill Workstation, includes a desk workstation with automatic incline, 40 incline levels, pulse sensors, 12 preset workouts, a maintenance reminder, transportation wheels, a USB port, an emergency-stop clip, floor stabilizers and built-in shock absorption.
- Where are Sunny treadmills and bikes available?
- You can purchase Sunny Health & Fitness equipment on its website or from a number of retailers online and across the country. It also has retailers available in Canada, Mexico, Central America, South America, the United Kingdom and the Middle East.
- Does Sunny create multiple types of bikes?
- Yes, Sunny makes a variety of bikes, including cycle bikes, upright bikes, recumbent bikes, mini-series bikes and desk-series bikes.
- Does Sunny create multiple types of treadmills?
- Yes, Sunny makes several types of treadmills, including motorized, nonmotorized, Asuna and pink treadmills.
Is Sunny Health & Fitness a good brand?
Overall, Sunny Health & Fitness is a reputable brand offering various pieces of fitness equipment with worthwhile features. This variety also makes the company accessible to an equally wide range of budgets. Sunny offers a 30-day money-back guarantee as well as free shipping for items purchased over $99, so you can check its products out firsthand with little commitment.
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I ordered the bike from Amazon. When I received the bike and finished assembly, I noticed that the computer was not working. I wrote several times to them and I never got a satisfactory response. The few answers I received were like written by somebody without any knowledge of the product. Otherwise, the bike was good for the price.
This is not what we are used to hearing, we would like to look further into your claim, may you please provide me with your email so may reference the established thread?
The company responded and we came to a resolution. Thank you.
We purchased a brand new treadmill used it four times and noticed the wheel snapped in half on the bottom. I noticed the arm on that side was misaligned. I am a runner and this is not safe for me to use. I called the company after owning it for 7 days and asked to return it as per their policies stated on the website. Company wants me a 4”11 90lb girl to lift the treadmill and unscrew the bottom of the treadmill and try fixing it myself. I spent over $1000 on this and bought it brand new…. I am not capable of fixing this and they are not honoring their policy stated on their website…
Hello Debbie, thank you for bringing this to our attention, may you please provide me with your email address so we review the details of your case?
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Belt frayed and would not stay aligned and now stretched. Contacted Sunny and same response, align belt. Now when you step on belt, stops running. Can no longer use treadmill, and Sunny refuses to contact me.
Thank you for contacting us, this is not what we are used to hearing! We will reach out to you in a separate message to gather more details for your purchase.
Got the part.
Bought the bike and the tension knob broke within the first year. No biggie... Reach out to get a part and the fun began. First contact with Sunny Health was August 17th 2021. I called and was asked to email pictures of the part, the serial number, and my receipt (no problem). I sent it in that day. No response... I email them 5 days later. They notify me the part is not available but will send it to me in 3-6 weeks. That's ok, I get it. I wait 8 weeks to check in, they let me know it will be another 3-4 months... Damn, that's a long time... But people have bigger problems right now, so whatever.
I wait another 4 months and email them again. They say, "Oh sure we can send you this part. That will just be $20 - send us your Paypal account and we will get it right out..." Ok, awesome so you have the part, left me hanging since August, and now want me to pay for it when it was under warranty when I first called you? Nope... What a wonderfully backwards experience. Here is my ticket number if anyone out there wants to follow up. **
Thank you for the update in regards to the complementary part arriving, please let me know if you have any further questions, we are here to assist!
I started using machine 2 months after I bought it, right away I noticed something was wrong. Made a loud noise and wheel would wobble. I sent a video. They sent a video how to remove covers. But I could not open it. I got the runaround. I am out 330 bucks! Do not buy from this company. Horrible service, my credit card couldn’t help me cause it was pass 60 days. I got burned! Ripped off. Do not buy anything from these crooks
This is not what we are used to hearing! We will contact you to gather more information to determine the next steps. We strive to get you back on your unit!
It has been very difficult to adjust the seat since we bought this bike, and we reached out to Customer Support to ask them what to do. They said that is the bike seat is stuck, we should lay the bike on its side and use a hammer to get the seat post out...after getting a replacement part, the bike seat and post became stuck again.
Support suggested things such as "breaking the plastic cap" and "submerging the parts in water to make it easier to pull apart". They have denied our request to get actual working parts that can be adjusted and say that it is not covered under warranty, even though the issue that we have had since the we got the bike has not been resolved. Do not buy anything from this company. I'm very disappointed in my purchase as we now have an unusable bike.
We understand your frustration and strive to get you back on your unit, we will be messaging you requesting additional information to review the details of your claim.
I purchased a Sunny Fitness Cross Trainer about a month ago. It came as agreed but when I was putting it together, I was very frustrated by the VERY small pictures in the instruction book, but upon careful inspection and slow going, things started coming together. But the second piece I went to put on, which was one of the Stabilizer Bars, as I was tightening the bolt, the part cracked and the finish started falling off, literally. I decided to keep going and see "what else might be a problem before I called Sunny" and got the back end of the cross trainer done and was getting ready to attach the "Front Post" to the main frame.
There is supposed to be 3 wires coming out of the "Front Post" that connect up with 3 wires coming out of the main frame, but MY Front Post only had 2 wires coming out of it. There was a loose wire in the box with two identical male ends that did not appear anywhere in the instruction book or the video. I called Sunny, sent DETAILED PHOTOS of the defective parts and was given a ticket number and told a new Back Stabilizer Bar would be sent out to me and they were trying to figure out the situation with my "Front Post" and the missing wire and/or the "extra" wire that came in the box.
I waited ONE FULL WEEK with NO RESPONSE from Sunny, NO contact that they had sent my parts or that they were doing ANYTHING to resolve my issues, and I called them again. The young man I spoke with said he would make sure it was taken care of TODAY and I'd be getting an email that my parts were on the way....well, THAT DID NOT HAPPEN. So, if I don't hear anything tomorrow, I am going to file a complaint with the BBB in LA where their company is AND file a complaint with the California Attorney General's Office of Consumer Affairs. There is NO EXCUSE for this kind of customer service failure, NONE....BUY ELSEWHERE, this company is a joke! Typical Made in China JUNK!
We would like to review the details of your model, you will receive an additional response requesting more information shortly, we appreciate you taking the time to bring this to our attention and strive to get you back on your unit!
Bought a exercise bike 3 month ago for my wife per her doctor's request. We're older and she does very light work (10 minutes low setting) once or twice a week. It broke down, Sunny would not replace or repair, instead they sent a diagram on how to repair myself. It didn't work, they put cheap parts and are not willing to send a technician and the part required to make it right. They instead said that I should contact Amazon to see if they can help me!!? I paid $400 and it is a lot of money for us but nonetheless, you may want to consider buying from other companies than Sunny Health and Fitness. They made me send so many videos and pictures and although they recognized the problem, they said that I should get my own technician and parts needed to fix it. Only 3 months into the purchase and maybe 5 hours of total usage!!!
We understand your frustration and would like to verify how we can further assist you, we will be contacting you shortly to confirm further details.
I would never buy a product from this company again. Their customer service is terrible, and it takes a week for them to reply to emails and months to resolve issues. I purchased an Evolution Pro II Magnetic Indoor Cycle Exercise Bike model SF-B1986 and delivered the first week of December 2020. First, the bearing went out on the right pedal within 30 days. I reported the problem on 12/29/2020 and it took until 1/20/2021 for them to ship me a replacement pedal for self-replacement to fix the bike.
After a week they advised to diagnose by sending me a YouTube video link to take off guard and do various things with belt, flywheel, etc… to try and figure out the specific issue. Right in the email it states the video may not be for my specific model so not sure how I would follow. So, after 1 hour of trying to work through the diagnosis, I advised I wasn’t able to perform the diagnosis due to instructions that are not for my bike model and no tool to remove the pedal arms to get the guard off.
I emailed back twice since then that they needed to have someone repair or to replace the bike. After weeks and several emails providing videos of the noise issue, serial number info, and sales order, I received an email today they are now shipping me steel bearings of some kind and some kind and a crank puller tool which I should receive in 1 – 4 weeks. No response to my requests of them regarding sending someone to fix the bike or return for a refund or replacement.
Thank you for taking the time to express your concern in regards to this issue, we will be requesting more information to better assist you.
I purchased this treadmill during the winter of the pandemic to maintain some exercise beyond swimming. It was by far the least expensive so I wasn't expecting much. However, it is a great, solid, easy to use piece of equipment, and it fold up to an upright position. I am pleasantly surprised!
We appreciate your kind words! Be sure to check out our new app that provides workouts and maps to keep your routine interesting, and welcome to the Sunny Family!
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