SOLE Treadmills

I received a gift card as part of a class action lawsuit. I have been trying to use it to replace footplates for my rowing machine - the second set of such because they are garbage and split and then are never available / always on backorder. I called the specific number I was given to redeem the gift card and was told I can only order on the website. The website will not let me order what I am trying to order, I have to contact parts and service - who will not take the gift card code. This is a total runaround scam and speaks incredibly poorly of this company's customer support. Stay away from them.

Received this machine over a month ago. It doesn’t work, contacted them, it’s been a month. Just got off the phone with warranty (Spirit fitness) again, who says they have one person in administration and they haven’t been able to respond to my issue yet, even though I submitted 4 requests?! Ridiculous and they still have my money.

I purchased a sole Model F80 treadmill. I have parts that are under warranty and I have been waiting for 6 months. I have called 866-697-6531 on several occasion and customer service has an indifferent attitude. On one occasion I was told to email Utah. I will never purchase a sole product again. I would never recommend this product to any of my friends. I would recommend joining a local gym! Within two years I have had this F80 treadmill repaired three times! Email: **

The Sole F63 broke down twice with the same issue. The first time the parts were covered by Sole and labor by the warranty. The parts were on back order for 4 months. The second time it broke, the tread stopped suddenly, mid run and threw my wife into a walk, giving her a life long back injury. The parts still have not arrived, it’s been another 3 months. I finally filed a return claim and the white elephant taking up space was finally picked up. Sole was offering me a new version of the same death trap, and I instead insisted on my money back. They replied with an ok, you will be getting a check soon. So we shall see, but the bottom line is, only purchase this machine if you are indeed of an oversized, 300 pound coat rack.

We ordered a treadmill from SOLE Treadmills on 1/8/2023. On February 7 the treadmill was delivered broken. The shipping company did not take the treadmill out of the box to assemble because they said the wires were stripped. The shipping company left the defective treadmill in my basement intact in the box. I have called SOLE treadmills three times, the first time to get a replacement the second and third time I requested a full refund. Still waiting on a response from the returns department. The returns department at SOLE treadmills does not accept phone calls. Do yourself a favor and go somewhere else. Unfortunately, I have read other bad reviews about similar experiences, I wish I would have read those prior to ordering from this company.

The product has issues. The customer support answers quickly and always redirects me to technical support. Technical support never answers. Across the board is a bad experience, low quality and bad support.

I ordered an elliptical in the first week of December 2022 in preparation for a major event in the spring. I ordered directly from Sole--which was a huge mistake. Order from Amazon, Dick's Sporting Goods, or anywhere else. Their website said to expect the product to ship in 2-4 days and arrive 10-14 days after that. I didn't receive any word beyond my confirmation email until the last week of December, when I emailed customer service. They responded with a tracking number that didn't update. When I emailed back a few weeks later because the tracking bar had made no progress, they provided a new tracking number.

Reason for Return: Had a terrible experience with shipping company. Ordered on 11/9/2022 and did not receive product until 12/16/2022. Went to use it for the first time and received an E2 error message. Spent about an hour on the phone with customer service, applying the bottle of the oil the technician failed to do. It was suggested I reach out to THEIR technician. Customer service said they could not enter an repair order for next 2 days because I had just received treadmill and it would take 2 days to get my information into the warranty database and then I received an email that the parts were backordered for another couple of weeks. I submitted a request for return 2 weeks ago with no response. Called last week and was told I would hear back in 1-2 days, still nothing.

Purchased the Sole ST90, the speed knob does not work and the tread freezes when the incline is raised requiring a restart. Have not heard back from the repair team for 3 months. The service agents are rude and completely incompetent without understanding of basic spelling and geography. DO NOT PURCHASE THIS TREAD!

We bought an F80 treadmill on 12/2/22 and the box was missing a part. We have tried to work with Dick's Sporting Goods in Hoover, AL and SOLE Fitness Customer Service. The Sole Fitness customer service agents are some of the most rude and hostile that I've ever dealt with. Dick's SG managers were nice but did not follow up on promises such as getting the part for us or even calling us back. The only way that I was finally able to get the part shipped (have not received it yet) was to file a complaint with the BBB. What a crying shame that a company cares so little about customer experience/satisfaction. I would never do business with Sole Fitness ever again.