Sole Fitness Exercise Bikes

I purchased an E25 elliptical in Jan. 2021. Soon after the incline started declining on its own. After several attempts to reach customer service a new motor was mailed to me and a tech sent to attempt to repair it. The new motor worked better for a few days then quit working again. Sole sent an incline controller to attempt repair again which also did not work. Sole was informed by the tech and me that it still did not work. Sole took several months to reply then sent another motor and claimed the labor warranty expired so they would not send out a tech. The original problem was never fixed. There is another review on Amazon where the customer had the same problem and Sole has sent them 4 motors within the one year warranty and the problem has not been fixed. Sole obviously is aware of the problem but has failed to correct it while continuing to take money for a faulty product.

My daughter took her hard earned money and bought a treadmill, less than a year the belt keeps moving to the sides. we followed the manual to fix it, but any speed above 1 it moves to the side. We called Sole warranty and after trying 2 times to get it fixed, any speed above 1 it still moves, the girl had me increase the speed to 3 and it moved and folded over. Going back and forth with warranty only to find out it is not covered.

I recently purchased a Spin Bike from Sole Fitness based on their written guarantee stating NO QUESTIONS ASKED upon returning the product within the 30 day window if not functioning. This was important to me purchasing something so expensive. Upon first ride on the cycle, loud clanging noise present. Sole Customer Service stated they’ve had no known issues with my particular model, so basically calling me a liar. I was told to call their service number. I do not have time, like most people, to be on hold forever, only to find out I pretty much have to take the machine apart myself to look for the issue. This company doesn’t care what happens after the sale. Very disgusted and disappointed. I highly DO NOT recommend doing business with Sole.

Ordered 2 months ago. Supposedly been available for delivery by ABF since last Thursday, but NO SUCCESS. The story changes every time you call, supervisors are NOT available by phone. They don't call back, and they are very good at putting the phone down on you. Definitely a lesson in NEVER TO BE REPEATED!!!!

My elliptical was delivered and assembled the next day by a professional company (recommended by Sole). The first day I used it it was making loud crackling noises and I called Sole. No response. Emailed and got a response 7 days later. I’m still dealing with them back and forth and haven’t had the issue fixed. The assembler said it’s a flywheel issue and I need a new part. Sole keeps giving me the runaround. I’ve never been more upset with a product or company in my life.

On July 31, I scheduled apartment carry-up with one of Sole Treadmills' reps for an extra charge. Unfortunately, the company Sole outsources, ABF Freight, ONLY does curbside delivery. We were not informed of this when we scheduled the delivery with ABF. As a result, when our F63 treadmill arrived yesterday, a single delivery person was only able to bring it to the back of our building. He assured us we could carry the pieces up by hand. As soon as we opened the box, however, we saw the base piece was several hundred pounds, far too heavy for my husband and I to carry. At that moment, it began to pour. The treadmill was instantly ruined. We are now paying a junk removal company $200 today to remove it from its location outside. We are hoping we can obtain a refund. Yesterday was truly awful, and we hope Sole can help us make this right. We have reached out to them via email and voicemail so far.

I bought a treadmill and a elliptical this summer. I had problems with the elliptical and I had been trying to contact someone from this company but no service. I called, I emailed and no answer. If I knew I would never buy from a company with NO customer service. After you pay you are on your own. This is terrible, this company should be close for advertising wrong information, “24 hours 7 days a week”. It is a lie.

It's set up in home already in our gym. You go in, sit down, power up the screen and decide which program you want to work out with, check Facebook OR you can log into your accounts and do business all while getting in your work out, whatever you truly want. Sole Fitness is absolutely perfect for my lifestyle. It has everything you need already and everything you could want. A live trainer WiFi compatible and it also tracks your progress and you can pick which classes you want. It's all around a great bike, a truly remarkable machine.

The Sole Fitness Exercise Bike was set up once and stayed that way then all you had to do after was to get on it and pedal. It was very easy to use, however, it should not hurt when exercising but it hurt my knees and I did not like it. When you can ride a regular bike and have no problems, you should not have problems on an exercise bike. It is the same concept. I can ride a bike for 10 miles and not have this problem so I did not like the experience.

I have a Sole Fitness Treadmills SB 800 exercise bike. It's a lot more compact in design than some other exercise bikes I have tried in the past. It fits nicely in my exercise room yet works very well for its size. It was very easy to setup initially when I first purchased the bike and there's not much to set up for regular use, a couple of adjustments and it's ready to be used. I wish it doesn't have a lot of the bells and whistles that other bigger, more expensive bikes have. Also, the display was slightly bigger as its display is about the size of an average smartphone.