Consumer Complaints and Reviews
I seen a TV ad for Smoke Assist where only pay shipping and handling for $9.99, so I gave my card # for s+h then it cost me $99.99! It cost me to over $600.00! It put me in HELL!! I called them and told them that the conversation was recorded. I never heard back for them.
I ordered the Smoke Assist. It ended up costing me over $100 and after one puff it wouldn't work any more. I went through 2 boxes of refills. I called the company and they sent me a new tip to use. The battery is charged but nothing would come through it. Finally I gave up. Put it away and went back to smoking cigarettes. I've called and called the company. I get a recording that says there is no one available to take my call. After reading the reviews, I understand why. THIS PRODUCT DOESN'T WORK.... PLEASE... Read the reviews on all products before spending your hard earned money. These scams are all over the net. I've seen so many on all kinds of products and fell for too many of them. People, please be careful.
I was supposed to receive smokeless cig from Smokeassist for the cost of shipping/handling. When I received, I was charged over $119.00 on my card. When I complained to them, they offered to refund $50 and told me to try it for 30 days. If I didn't like it, all I needed to do was send it back and they would refund the balance. I sent it back and then waited for credit to my account. This was in Feb/March of 2013. I never got my refund. After repeated calls trying to get the refund credited to my account, they told me to call a different no. because there was a glitch, and that I would have to send them copies of my bank statements to prove I didn't receive refund already. I'm still waiting for promised $60.00 refund.
I purchased a Smoke Assist that I thought I was getting for $14.98, the same as the TV price. But when I received it with the invoice, it said $117.67 so I called and said that I would be returning it for a full refund. I was told it would take two billing cycles. This was in Feb. or March 2012 so they gave me a claim # ** and when I called back to get my refund, I was told something happened with the process and that corp. office would be taking care of it. This was over a year now. I would like to see some kind of compensation along with my refund for being so inconsiderate to its consumers of which I am one. So, please help me get my refund and some. Thank you.
I have been waiting on a $75.00 refund since April. First, they said they tried to put it back in the account. That was a lie. Then I was told they sent a check. That was a lie. Then said the corporate would call me on 3 occasions. That was a lie. I read reviews on this product and found out they are ripping off everyone just like they did me. How do you get your money back on a scam they ran on TV? A stop needs to be put on this product. It is a scam. Their customer number is 8005057040. You will get nothing but their constant lies.
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I was contacted by phone and was offered two Smoke Assist starter kits for $14.95. The company told me they mailed them on June 13th and I would get them in 7-10 days. I received the package today, June 30th, and all that I got was two disposal e-cigarettes. They also told me over the phone that I would be billed and shipped the cartridges every month for $79.00. I informed them not to bill me or send me any cartridges. I had ordered a $100.00 worth of cartridges after my first order and they came immediately. I sent this back by mail immediately and I am very concerned that I will not get my money back for this product. I was deceived from the first call.
I tried this product and it didn’t work for me. I never heard from them again till about 4 weeks ago. They called me and I told them I don’t use it and to stop calling me. This went on for 5 days in a row 2-3 times a day. I spoke to two managers and was assured I would not be called again. 3 weeks later and after speaking to corporate, I am still getting calls.
I am on my third nonfunctional Smoke Assist. The item was returned twice previously and replaced because the charger would not work. I received new starter kits and AC adapter and for a couple of weeks, the battery would take a charge; now it won't again and my 30 days to return are up. I should have quit when the second one I received fell apart when the battery was screwed into the charger. So now I am stuck with a $109.00 credit card bill for the kit and refill cartridge that do not work. When it did work, the item did not perform as advertised.
If you got 50 draws from the cartridge before the plastic insert melted to the battery tips, that was luck as the item was usually too hot to hold after the first five draws. Had I read the comments online prior to ordering, I would not have wasted my time or money because they all mirror my experience with this product. I would not recommend this product to anyone. You would be better off buying the kind the gas stations sell. At least the batteries last a couple of days and you know what to expect as they are meant to only last two to three days. Smoke Assist kits promised weeks of usage and did not deliver.
I ordered the cartridges one time. I still get them without my permission. They take money out of my account without permission. I want this to be stopped immediately.
That money back guarantee is a lie! It has been over 4 months and I am still trying to get my money back! I have called customer service repeatedly. Sometimes, they hang up on me or send me to different people or tell me to call back the next. Then they told me that it would take two weeks to get my money back after they received their unopened pack back. I waited the two weeks and they told me it would be a month. I waited the month and they assured me they would send me my money back in a couple of weeks. I still do not have my money back! I am currently contacting the BBB about this company!
I replied to a TV commercial that advertised that they (Smoke Assist) were offering a free trial for a one month sample. All I had to do was pay $14.95 shipping and handling charge. I was also told that the shipment would include instructions on how to use the product, as well as information on contacting them and re-order information, etc. None of these things were included.
I later found out that the amount that was debited from my account was $54.90. All of my attempts to contact them have been unsuccessful. I only got an automated voice system. As a result of this, I had to pay NSF charges on my account for other checks that had been written prior to discovering their deceitful debit to my bank account.
I received a call from Smoke Assist asking if I wanted another order. The first one broke. I tried calling with no luck; then out of the blue I got a call from them. They offered me a new item for only $14.95 and if I gave them my card number again, they would refund the $14.95. But I didn't. Now, I'm billed $79.90 for filters. I didn't order anything. I want to cancel my order and not be charged anything else. There's a problem with the way they do business.
They told me it was $9.99 shipping and handling. This was on Jan. 20, 2012 and on March 1, they stole $134.80 off my card. The money they took off my SSI card was my rent money and I am homeless sleeping in the street. They have been giving me the runaround about putting my money back on my SSI card that they stole. They took my money without my authorization.
Smoke Assist had sent me set of cartridges after I canceled my order. I returned the package through United States Postal Service. This was in December 2011. To this date, I have never received my funds back in my account. The customer service person and numerous supervisors I spoke with don't know what happened to my refund. Now they sent me to this site which seems to be bogus as well. Why do big corporations take people's money? Is this how they stay big? I want my money back they stole from me and I need my money. I will go as far as I can to recover my funds of $9.95.
Bad deal all the way around. I was just trying to quit smoking and called the TV number and called. Bad mistake. I received the order and the charger did not work and now I have been billed for Postage.com, Grocery.com, Saver.com and who knows what else is still to come. They have no number to call that will answer with a 30-day refund for all of this. Frankly, I smoke more now than ever. I would not recommend this for anyone!
The battery does not work when plugged up in USB. Please send another battery.
I tried the $9.95 free trial. I found that it is missing something that I need. So I cancelled the next shipment of cartridges. They took out the $80.00 anyway and sent the cartridges. When I called to ask why when I had cancel I was told that they did not have a record of that. Mind you, I called multiple times to make sure. So now I had to pay again to send back the product that I did not order anyway. Plus, I will wait 7-10 days to see if they going to refund the $80.00 to my card. I have been looking into who to call to report the business practices of this company.
I ordered the product on or around the 7th of February. You made sure you took my money off my card, but I still have not received the package yet. Here we are in March 6th and still nothing. So I called on the phone and a very nice woman told me I should have had it awhile ago and that it only takes two weeks to receive the product. I was told to punch my phone number on the keypad like 4 times and they keep saying that they are not getting my number. Please explain why I have not received my product yet or had the money replaced back on my card if you don’t plan on sending me the Smoke Assist!
Phone numbers on the website and receipt go nowhere. I can't get a person to stop auto sending! My sister ordered for me on her card, and now can't get a hold of a real person and the stupid recording won't accept 10 digit phone number to get anywhere.
I ordered through TV ad, I received a phone call on October 10, 2011 and was promised $14.95 rebate for shipping and $20 Wal-Mart gift card. After many calls, I was promised 10 extra cartridges since it had not arrived. It arrived on November 11, 2011 without a charger. I had told the person that I do not have internet therefore would need a wall charger. I was assured there would be a wall charger and was assured one would be sent out. I asked about the 30-day guarantee as it was going to be up the next day. I was told that I would receive a 7-day guarantee upon arrival of the charger. I called the rebate company for the $14.95 rebate. I was told that the only way the rebate was allowed is if I would sign up for the $13/month shipping offer. That made no sense to me so I told them no charger arrived on December 3, 2011.
I charged the unit according to the directions. Unit would last for about three drags and then quit. I called the company. They figured it was a faulty battery and would send out a new battery. I called again as this battery was not making a difference. I was told to ship it back and they would ship a new one when it is received. At this time, I complained about the $14.95 rebate, $20 Wal-Mart gift card and 10 free cartridges. I was told that I had to call the company that I spoke to. They gave me a list of three companies that it could have been. I mailed the unit back to Milford, CT as instructed and did a confirmation. I called the company on January 16, 2012 and asked where the replacement was as they had received the faulty one on December 27, 2012.
Joy checked and stated that a new unit would be sent and should have within 7-10 business days. I reminded her that I have no internet to please be sure that a wall charger was included. She assured me she would make sure a wall charger and the 10 free cartridges would be included. When it arrived, there was no wall charger and no free cartridges. When I called I was told that they were shipped separately. I called on February 23, 2012 as the cartridges were menthol and I was supposed to receive filter. Jenn told me they would send me 20 free filter cartridges and when they were received to return the cartridges that I felt were faulty. Cartridges arrived and they were much to strong and noticed they were .21 nicotine. I am so frustrated with this company that I give up. Thankfully, I did not lose a whole lot of money.
When someone called claiming they were from Smoke Assist and would be shipping out cartridges and charging my account, I told them, "No, I am not interested in your product with the all the hassle." I called and canceled my card as soon as I hung up and called Smoke Assist to inform them. Kathy claimed that it was not their company that called and seemed very disinterested when I tried to give them the number that showed on my caller ID. Don't deal with this company!
Where is my product? I ordered the product and they took out the money from my bank account. It has been three weeks and no product. I went on the 1800 number and got no response, just a recording saying, “Sorry, I didn’t get that. Please try again.”
I ordered the free $14.95, trial telling their employee (?) that was all I wanted at that time, and was assured that it would be given. Now, my account has been billed $79.90, and a package arrived for the first month's supply, which was assured to me and my wife (who called on her own to cancel and emailed them, which they deny) that would not happen. I am sending this back, and I want a full refund. I also want their phone calls to stop. Last night, a woman called at 10:36 PM. This tells me that this company has no idea what they are doing,and should not be in business. I am looking into who I can call to report.
They give me false information. They said they were only going to charge me $9.95 for shipping and handling but they charged me $109.90. I am returning the package and would like a full refund. I want nothing else you all have to offer cause it was lie that lead me into buying this .
My husband order over the phone the Smoke Assist free trial offer for free but ours was at $19.95 S&H. I looked this up on the computer and saw all the complaints and got very scared after seeing all the problems people are having money wise, plus no product being shipped. Also, the money was coming out of our checking account. I called them 3 days later after the $19.95 had gone through and noticed a shipping charge for $79.90 was pending for cartridges to also ship. I called and told them to cancel all orders, do not ship anything to us. Of course, the free product they say shipped already but I can't seem to track on their system.
These people are calling us 3 to 5 times a day. I have told them not to call again but they are still calling. Also, they told me to call customer service, right! There is no one to talk to. Also, firstname.lastname@example.org does not exist. They said it would maybe take two weeks to get me off their call list. Why? How can I get these people to stop calling us? I cancelled bank card so the $79.90 could not come out of our account and will fight the $19.95 charge. I will refuse product if it ever comes. I need help with phone calls to stop.
I ordered electronic cigarettes from Smoke Assist, and they sent menthol. I ordered the regular. I sent it back to Smoke Assist at** Milford, CT, and it has been 2 months. My credit card has been charged, and I cannot contact anyone at smoke assist. It is impossible as the phone number they give are non existing, or they give you the runaround. I sent it back by certified mail, and it was signed by T. Allen. I sent it back within 2 days of receiving it. Do I have any recourse at all? It is a sad world when they can advertise on TV and victimize someone who is trying to quit smoking.
Smoke Assist told me it was only $9.99 in shipping and handling. After saying that was fine, they told me that this plan signed me up for a $69.99 monthly cartridge plan. I asked for it to be canceled. I was talked over, told it was already processed and told it was already too late and that it was going to be sent (After 20 minutes they had already packaged my order and had it ready to be sent? Yeah right!).
Finally after an hour on the phone, I got it cancelled or so I was told. Two days later, I got a call from valuepass.com, journeypass.com and several other 3rd party companies telling me I had signed up for whatever offers they had which all involved monthly charges. I canceled with all the 3rd parties, again or so I thought. A week and a half later, Smoke Assist showed up at my doorstep. I called and told them I cancelled and they told me they had no records of me cancelling and that my cancellation number was invalid. They told me, “We will cancel your order now and you can keep the Smoke Assist free of charge.”
First month comes by, Smoke Assist charges my account $69.99 and 2 other 3rd party vendors charge my credit card totaling just over $250.00. The next morning, my credit card no longer worked and I got a call from the fraud department from Capital One. They told me that it looked like fraudulent charges had hit my account in the amount of $500.00. Smoke Assist had charged me 8 separate monthly cartridge refill orders and 8 separate shipping and handling orders. I called Smoke Assist and they told me that I had personally ordered all 8 because that's what their records reflected, and I would not receive a refund. So now I'm out just over $750.00!
Needless to say, Capital One investigated it, after 2 months of investigation I was proven correct and the money was debited back to my account. Now, I have this ** Smoke Assist e-cigarette that cost me a lot of time and a lot of money so I figured after almost 3 months of having the package, I'd open it up and try it. It didn't charge and it didn't work.
These guys are scammers. Do not do business with them. Do research before you even call, they sell your credit card information, your address, your cell phone number and your name to 3rd party vendors. The BBB will not help you (these companies pay the Better Business Bureau for ratings, trust me I used to work for book-it, I know how it works, the company pays the BBB an annual fee to be listed and rated). Just do not do business with them! Keep smoking regular cigs because you will end up smoking a whole lot more from the stress that these people will cause you. Run away. This is a 100% true story. I have all the records from the investigation from my credit card company. To this day, 6 months later, I am still receiving phone calls for different promotional offers and when I ask how they got my number they tell me you must have recently visited one of our websites and signed up for this program (Smoke Assist is one of the websites they refer to).
I placed an order with this company back on November 26, 2011. I then forgot about it, I did make notes of the phone numbers they offered to call them and some other companies that they would be sending some brochures for offers on that I could refuse to do business with when they contacted me after the sale. I was told that I would receive a "FREE KIT" and just be charged $9.99 for shipping and handling charges. I did not think again of this company until recently when my debit card starting having charges and authorizations to companies outside the US, someone is systematically draining my checking account.
After reviewing my online purchases, I finally remembered this company and the fact that I never received anything from them, nor was my account charged. I called them today, 1/23/12 and inquired. They said that when they went to charge my account for $109 that it would not authorize that amount. At that time it may not have, since I was only expecting to be charged for $9.99. I asked what they did with my credit card information in their system and they stated it was blocked. I do not have solid proof of them giving anyone else the numbers, but I cannot find any other transactions that I have made where I did not receive a product and I have all the information from the person I purchased from. Now I find all these complaints for the same thing and am wondering if this company has somehow sold credit card information to others.
The company that is stealing my money now is ezetop.com, which is money by phone transfer company. They "recharge" or send money by phone worldwide. My debit card company said that authorizations for large amounts were trying to get authorization for places in France, UK, and others. They were denied, so they authorized several small amounts in one day and did it again the next day, even after I cancelled the card. All the charges were in amounts around $20.00, the same amount it cost to stop payment from the bank for each transaction. They will be completed and my DC company will reimburse the amounts but I am sick of these thieving greedy companies!
Who is going to go after all these people and shut them down, make them reimburse everyone they stole from? Why is it allowed to happen at all? It seems that honest people have watchdogs that make you follow all the rules but the greedy corporations are just allowed to run around and take everything you work so hard for? I am tired of being victimized by greedy companies. Make a product, sell it honestly to those that desire and can use it, and do business honestly! I guess that is just too much to ask!
I was told charges would be $9.95 for shipping free trail package. I was billed $149.85. Their phone, automated is broken and will not let you cancel order. Numerous complaints I now find out. Please help stop their deception, and have them process timely refunds. Thank You.
I called the number from TV and was told $9.95 for shipping and handling only. I gave my card info and looked the next day 1/06/12 and they had taken $118.40 from my bank account. After an hour of phone runaround, my money was put back into my bank account but tonight, 1/09/12, I was called again, "Thank you for purchasing." What?! I looked in my bank account and lo and behold, Smoke Assist has taken more money from my account. This is not authorized, they have fraudulently stolen my money. I canceled my bank card and will have to go through the normal channels with bank to get my money back. What a hassle.
Through registration of their product, Smoke Assist will ask you if you would like to receive deals from groceries, shopping, dining, utility rewards, gift cards etc. My response to these deals was no to all of it. Smoke Assist gave my credit card information to two of these companies, including my mailing address and my date of birth. I was charged $14.95 from each one. I called them up to remove these charges from my account. Smoke assist told me they will be investigating on this matter.
I also spoke to a person from Everyday Bargains, one of the company involved, and she told me, this kind of situation happens quite often. I believe they caused me a lot of aggravation, given my information to whoever they want to. I should be entitle to a full refund. The charges are $99.95, which they will credit back to my account, as soon as they receive the product. The shipping & handling fee worth $9.95 is not refundable, and shipping back to them worth $2.85 is also not refundable. I expect them (Smoke Assist) to refund the full amount of $12.80, since I felt I was caught in a scamming situation they shoud be responsible for all charges that were incurred.
Smoke Assist Company Profile
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