3.9/5 (141 reviews)

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Overall Rating3.9 out of 5
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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: May 25, 2023

I started using Resmed 11 mid April. All was going good, I was getting used to it. Yesterday night as always, I pressed the power button, nothing happened. Several attempts, no response. I unplugged, plugged again, this time the air started coming so strong that the water container started bubbling as if boiling. The screen shows pressure as 5, but the air was like a tornado. I can't use the CPAP now. I called Wellwise consultant whom I have to depend on in everything, she is on vacation. These so called consultants are not available anytime. I have to wait, until she is back, get an appointment, take my cpap, etc.. I do not trust the machine anymore. Once a machine doesn't work, it will have recurring issues. Then my insurance will run out, I have to buy another one. I suppose that's the whole purpose. It is absurd, that as a customer, I can't get technical support.

2 people found this review helpful
Verified Reviewer
Original review: May 3, 2023

Instead of technical support or user support, ResMed uses a call center whose uninformed 'receptionists' don't listen and yabber condescendingly from a script they appear not to understand, try to pass the buck back to the doctors or providers who referred you to ResMed in the first place. Proactively-unhelpful "support" seems intent upon aggravating callers so that they can hang-up on you. Requests to speak to supervisor results in indefinite, silent hold.

3 people found this review helpful

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    Verified Reviewer
    Original review: March 13, 2023

    AirSense 10 is a good product, but no way to connect to internet?! Vendors need to stress that cellular is required prior to machine selection. Stressing that it's wireless is misleading. My wife was assured by her vendor that her data would upload via wifi on her AirSense 11, but it does not. If I mail data card that costs money. If I drive it that means 45 min 1 way to vendor. Not a client-friendly situation. And now that 3G is gone, we have virtually no cell signal ever, even with our signal booster on the roof. So I have drag both our machines into town and hook up to my portable battery while I'm grocery shopping. Yes, once data is uploaded we can access via internet, but really, it's the 21st century, folks! Would have changed to another machine had I known.

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    Verified Reviewer
    Original review: Feb. 18, 2023

    I've been on CPAP for 27 years. I've had numerous machines and countless masks. My old Air Sense 10 was the best machine ever. I had it for almost 8 years. It was starting to get noisy so my options were to send it in for repairs or upgrade to the 11. Also, Resmed decided to discontinue the 3G connection available on the 10, which rendered their app useless by design. Now you couldn't review your sleep stats anymore and would have to take it to your supplier to get those downloaded. I'm sure they thought a lot of people would buy the upgrade.

    Medicare is paying for my new Air Sense 11. I won't go so far as to say it's a piece of work, but I don't like it. The 11 has 5G so the app works now, but takes forever to transmit data. However, the other so-called other improvements are minimal, cosmetic, or worse. The heated hose is stiff, smaller, and comes straight out the back compared to the 90 degree of the 10. I get a lot of water condensation forming in the low hanging loop which interferes with the pressure and makes a gurgling noise. I've adjusted the hose temp and humidifier but still have to empty the water out of the tube maybe once a week. Never had this problem before. The tank design is poor and doesn't hold as much water. ResMed is still the best, I just wish they would've left well enough alone. If it aint broke, then don't fix it!

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    Verified Reviewer
    Original review: Feb. 17, 2023

    AutoSense 10 CPAP machine was purchased in late 2020. The unit failed to power up in late 2022, as the rear power connector to the plug interface was faulty. It was repaired and shipped back to me in early 2023. The product is now exhibiting the same power issue and is no longer powering up.

    3 people found this review helpful
    Verified Reviewer
    Original review: Feb. 10, 2023

    ResMed recommended I contact Apnea to purchase supplies. Apnea never properly fired me for mask or machine setup, used Covid excuse. Their answer was for me to continue buying mask and gear until I find a fit. Terrible customer service, and ResMed doesn’t care how its channel operates. This is a medical device and this company should be held liable if someone dies because they never provided proper care. Called ResMed, no response, rude over phone, customer service said it’s not their problem. Channel and ResMed are only concerned with taking insurance company and your money.

    4 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: Dec. 12, 2022

    I have the Rubber AirFit N20. This AirTouch is more comfortable. I am very happy with it. Thank you. It didn't take long to get to me. Resmed is very professional with their business. I will always deal with them.

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    Verified Reviewer
    Original review: Sept. 29, 2022

    So I got this new Cpap machine the other day at first I was nervous. But now it works, functions easy. The library has videos if you need help. I hope I sleep good tonight. My nap was awesome. Lol it has a humidifier on it which if your mouth is dry move up if it’s wet in hoses move down (video said that). Has a app you can see if any leaks if there is you can call the company that gave it to you. They will help. Apria is mine. Ms ** was wonderful. Give it a try.

    2 people found this review helpful
    Verified Reviewer
    Original review: Sept. 18, 2022

    I have a ResMed 10, love it. But the face mask that I ordered because I'm a mouth/nose breather has been a big disappointment. Within 80 days I have had to replace the Frame twice and am on my third one that just broke yesterday, which leaves me without a sleeping mask. I have returned the mask twice before to the vendor and feel that they are irritated with me returning the mask for replacement. The mask has a MAJOR flaw. The mask is made of poor quality plastic in the area of connecting the mask to the frame. The little snap catch which connects the mask and frame together always breaks off after a few weeks.

    3 people found this review helpful
    Verified Reviewer
    Original review: Sept. 1, 2022

    Having purchased this unit and have used it for a while it stopped giving me heat options for my Resmed heated hose. I ordered a new hose and tried with no luck. I watched some videos on how to take the machine apart and found the internal ribbon cable where it connects to the hose to be broken in half and the unit has never left my nightstand. I have tried to find a cable or even to get the cable repaired with no success.

    I have tried to reach out to Resmed but they will not return my email, seems that parts cannot be purchased as other disgruntled clients have posted on forums. The cable is easy enough to access and would take 10 mins to replace but it cannot be purchased. If I was to send it for repair from Canada it would cost me hundreds of dollars and I would be without my unit for the time to be shipped. I cannot tell you how disappointing this is on a 2 thousand dollar machine not to be able to buy a $20 part. I will definitely NOT RECOMMEND buying one of these and will seek the competition and share my story as much as possible.

    3 people found this review helpful
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    ResMed author review by Diana McCarthy

    ResMed is known for its medical devices and cloud-based software applications that help diagnose, treat and manage sleep apnea and other related diseases. Its team of around 5,000 employees remotely monitor over 2 million patients daily across more than 100 countries. It makes multiple models of CPAP machines including CPAP, APAP and Bi-level machines to accommodate different patient types.

    • CPAP series: ResMed has two models of CPAP machines: the AirSense 10 CPAP and the AirSense 10 Elite. Both models include an integrated humidifier, quiet motors and cellular connectivity. The Elite model includes a premium, fixed-pressure device and advanced event detection, which monitors your breathing for Central Sleep Apnea (CSA), Respiratory Effort Related Arousal (RERA) and Cheyne-Stokes Respiration (CSR) and relays that information to your physician.

    • APAP series: ResMed offers separate APAP models for men and women. Patients who find it hard to adjust to a CPAP machine may find APAP more comfortable. Both models include premium auto-adjusting pressure devices with integrated dehumidifiers, cellular connectivity and advanced event detection. ResMed uses a different algorithm for women to monitor flow limitation and air pressure.

    • Bi-level series: Bi-level or BiPAP machines use two pressure settings, one for inhalation and one for exhalation, allowing patients to get more air in and out of their lungs. ResMed offers multiple models of Bi-level machines that can be more comfortable for patients who have difficulty adjusting to CPAP treatment.

    • CPAP masks: ResMed designs and makes over 30 CPAP mask styles and fits, including full- and open-face, pediatric and nasal masks. Its nasal pillows are lightweight, open and unobtrusive and fit snugly over your nasal passages.

    • Online store: ResMed has their own online store for purchasing sleep therapy devices including CPAP, APAP, Bi-level and CPAP masks. It requires an online account and provides a secure checkout and simple returns.

    by Diana McCarthy Contributing Writer

    Diana McCarthy has covered a variety of consumer-focused topics but specializes in writing about real estate, local neighborhoods, property management and home improvement. Diana contributed to ConsumerAffairs for several years and has a bachelor’s degree in communication and media studies from the University of Central Florida.

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