ResMed

I started using Resmed 11 mid April. All was going good, I was getting used to it. Yesterday night as always, I pressed the power button, nothing happened. Several attempts, no response. I unplugged, plugged again, this time the air started coming so strong that the water container started bubbling as if boiling. The screen shows pressure as 5, but the air was like a tornado. I can't use the CPAP now. I called Wellwise consultant whom I have to depend on in everything, she is on vacation. These so called consultants are not available anytime. I have to wait, until she is back, get an appointment, take my cpap, etc.. I do not trust the machine anymore. Once a machine doesn't work, it will have recurring issues. Then my insurance will run out, I have to buy another one. I suppose that's the whole purpose. It is absurd, that as a customer, I can't get technical support.

Instead of technical support or user support, ResMed uses a call center whose uninformed 'receptionists' don't listen and yabber condescendingly from a script they appear not to understand, try to pass the buck back to the doctors or providers who referred you to ResMed in the first place. Proactively-unhelpful "support" seems intent upon aggravating callers so that they can hang-up on you. Requests to speak to supervisor results in indefinite, silent hold.

AirSense 10 is a good product, but no way to connect to internet?! Vendors need to stress that cellular is required prior to machine selection. Stressing that it's wireless is misleading. My wife was assured by her vendor that her data would upload via wifi on her AirSense 11, but it does not. If I mail data card that costs money. If I drive it that means 45 min 1 way to vendor. Not a client-friendly situation. And now that 3G is gone, we have virtually no cell signal ever, even with our signal booster on the roof. So I have drag both our machines into town and hook up to my portable battery while I'm grocery shopping. Yes, once data is uploaded we can access via internet, but really, it's the 21st century, folks! Would have changed to another machine had I known.

I've been on CPAP for 27 years. I've had numerous machines and countless masks. My old Air Sense 10 was the best machine ever. I had it for almost 8 years. It was starting to get noisy so my options were to send it in for repairs or upgrade to the 11. Also, Resmed decided to discontinue the 3G connection available on the 10, which rendered their app useless by design. Now you couldn't review your sleep stats anymore and would have to take it to your supplier to get those downloaded. I'm sure they thought a lot of people would buy the upgrade.

AutoSense 10 CPAP machine was purchased in late 2020. The unit failed to power up in late 2022, as the rear power connector to the plug interface was faulty. It was repaired and shipped back to me in early 2023. The product is now exhibiting the same power issue and is no longer powering up.

ResMed recommended I contact Apnea to purchase supplies. Apnea never properly fired me for mask or machine setup, used Covid excuse. Their answer was for me to continue buying mask and gear until I find a fit. Terrible customer service, and ResMed doesn’t care how its channel operates. This is a medical device and this company should be held liable if someone dies because they never provided proper care. Called ResMed, no response, rude over phone, customer service said it’s not their problem. Channel and ResMed are only concerned with taking insurance company and your money.

I have the Rubber AirFit N20. This AirTouch is more comfortable. I am very happy with it. Thank you. It didn't take long to get to me. Resmed is very professional with their business. I will always deal with them.

So I got this new Cpap machine the other day at first I was nervous. But now it works, functions easy. The library has videos if you need help. I hope I sleep good tonight. My nap was awesome. Lol it has a humidifier on it which if your mouth is dry move up if it’s wet in hoses move down (video said that). Has a app you can see if any leaks if there is you can call the company that gave it to you. They will help. Apria is mine. Ms ** was wonderful. Give it a try.

I have a ResMed 10, love it. But the face mask that I ordered because I'm a mouth/nose breather has been a big disappointment. Within 80 days I have had to replace the Frame twice and am on my third one that just broke yesterday, which leaves me without a sleeping mask. I have returned the mask twice before to the vendor and feel that they are irritated with me returning the mask for replacement. The mask has a MAJOR flaw. The mask is made of poor quality plastic in the area of connecting the mask to the frame. The little snap catch which connects the mask and frame together always breaks off after a few weeks.

Having purchased this unit and have used it for a while it stopped giving me heat options for my Resmed heated hose. I ordered a new hose and tried with no luck. I watched some videos on how to take the machine apart and found the internal ribbon cable where it connects to the hose to be broken in half and the unit has never left my nightstand. I have tried to find a cable or even to get the cable repaired with no success.