ResMed Reviews

The velcro is very poor. Didn't even last 3 month. The mask ripped and got discoloured very quickly and the straps dig in to your neck causing lesions that turn into pus. I really want my money back. Resmed is poor company. They know nothing about CPAP masks. I would not have bought it but the place I purchased it from had a very poor selection. It's not even 90 days and I am screwed.

I used the Air Sense 10 for five years and it was great. Everything about it was good. The Air Sense 11 is horrible. There are many things they skipped over when designing this machine and according to Lincare, Resmed does not care any more than they do. I would go somewhere else for CPAP equipment in the future.

I've been using the AirSense 10 for 6 years. Recently switched to AirSense 11. I use heated tubing and use the nasal pillow (not a face mask). On the 10, the tubing connects to the device at a 90 degree angle and swivels. That works great for positioning the device next to my bed and makes it easy to reach the humidity chamber. On the 11, the tubing connects straight to the device, no 90 degree angle, and doesn't swivel, so now I have to move the device to a position where it's no longer easy to remove the humidity chamber and the tubing hits up against the bed or the wall. And of course, the tubing from the 10 doesn't connect to the 11. There is apparently no elbow available for heated tubing.

Currently not providing history on the app for over a week now. Filled contact form and questions result was advised to call. Called, answering machine advised to wait however many weeks. Found my way into a hold cue that was going nowhere. Prior to this, tried other ResMed machines. I can no longer attach those email addresses to my account. Now use my wife's and when that fails I suppose I'll have to create another. Resmed advised that those email addresses "should" work. Well, they don't regardless of what "should" be happening. If purchasing, I can only hope for you that everything goes smoothly as service does not exist. Aside from that, it's not perfect but is helping quite often. Good luck.

For some time ResMed has been using this new headgear with these rinky-dink Velcro tabs. I'm sure they're cheaper because they are and they're crap. For the second time I get one of these things where one of them continually opens and it doesn't matter how I adjust it the damn thing it doesn't stay secure. And that's from day one I thought after a while that's right out of the damn box. The people need to get rid of this crap.

Received Airsense 11 on 05/08/23. Was able to download the app and machine working fine until 06/02/23, then I attempted to access my account on the app that I had been able to use previously. I put in the wrong password, and was locked out. ResMed home page stated they will send an email and link to establish new password. They sent email, but in email they stated I was locked out because of using wrong password and no link to establish new password. Thinking there might be a temporary glitch in the system I attempted again on 6/8, 6/11, 6/12. 6/14. On 6/12 I called my supplier, ** Clinic, they called Res med and then informed me I would need to call Res med, because res med handles any software issues. I called res med, and evidently they are having problems with data not being sent to suppliers and focus is on resolving this issue.

I started using Resmed 11 mid April. All was going good, I was getting used to it. Yesterday night as always, I pressed the power button, nothing happened. Several attempts, no response. I unplugged, plugged again, this time the air started coming so strong that the water container started bubbling as if boiling. The screen shows pressure as 5, but the air was like a tornado. I can't use the CPAP now. I called Wellwise consultant whom I have to depend on in everything, she is on vacation. These so called consultants are not available anytime. I have to wait, until she is back, get an appointment, take my cpap, etc.. I do not trust the machine anymore. Once a machine doesn't work, it will have recurring issues. Then my insurance will run out, I have to buy another one. I suppose that's the whole purpose. It is absurd, that as a customer, I can't get technical support.

Instead of technical support or user support, ResMed uses a call center whose uninformed 'receptionists' don't listen and yabber condescendingly from a script they appear not to understand, try to pass the buck back to the doctors or providers who referred you to ResMed in the first place. Proactively-unhelpful "support" seems intent upon aggravating callers so that they can hang-up on you. Requests to speak to supervisor results in indefinite, silent hold.

AirSense 10 is a good product, but no way to connect to internet?! Vendors need to stress that cellular is required prior to machine selection. Stressing that it's wireless is misleading. My wife was assured by her vendor that her data would upload via wifi on her AirSense 11, but it does not. If I mail data card that costs money. If I drive it that means 45 min 1 way to vendor. Not a client-friendly situation. And now that 3G is gone, we have virtually no cell signal ever, even with our signal booster on the roof. So I have drag both our machines into town and hook up to my portable battery while I'm grocery shopping. Yes, once data is uploaded we can access via internet, but really, it's the 21st century, folks! Would have changed to another machine had I known.

I've been on CPAP for 27 years. I've had numerous machines and countless masks. My old Air Sense 10 was the best machine ever. I had it for almost 8 years. It was starting to get noisy so my options were to send it in for repairs or upgrade to the 11. Also, Resmed decided to discontinue the 3G connection available on the 10, which rendered their app useless by design. Now you couldn't review your sleep stats anymore and would have to take it to your supplier to get those downloaded. I'm sure they thought a lot of people would buy the upgrade.