About quip Toothbrush
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I purchased a Quip toothbrush on 8/1/22. It was described as having a battery life of 3 months. After 1 month, it quit working, so I changed the battery. After 2 weeks, it quit working again, so I changed the battery. Then it worked off and on. After 6-7 weeks, I quit using it. The company's return policy is 1 month. I am very disappointed in this toothbrush and have decided it's flakey and I am going to discard it.
The product is okay, a cheap electric vibrating toothbrush. Their shipping process however, is dreadful, it normally takes almost a month for an order to process, I have received only 1 refill in the last year, despite this, their customer service has been unwilling to refund my card for the missing refills. I cancelled my account and was still charged for my next refill, which took 3.5 weeks to arrive (humorously the only one that arrived in 2022). When emailing to reverse this, they show me the extra step I needed to complete to fully stop the refill, what a joke.
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Toothbrush is OK but a manual brush works much better. I was interested in the particular product because I needed good non-manual travel brush. The problems happened when I sought replacement brush heads. The site captured my information, retained it (could not locate how to remove it) and they sent me products ( a single AAA battery) and tried to send me toothpaste) that I did not need nor want. When I tried to remove items then my information I could not. Three months later, I see a charge on my charge for $10 for additional products. Logged into the site to remove my account but could not. This is absolutely inappropriate and poor service. I am discarding their products, returning their items and will not touch anything from this particular company. EVER.
I purchased it at the Navy Exchange for $29 thinking it would last awhile. It did great until the battery needed replacing. I was so pleased that I bought one for my wife. I tried and tried (the recommended method) and finally got it off after 30 minutes of twisting and pulling, while pushing the double dots. I tried contacting customer service, but nothing but computer responses. SO, I do not recommend this device (I was going to purchase some for my grandchildren). I will use it until the bristles wear out then trash it . . . Same with my wife’s. Then back to the toothbrush given by my dentist.
I was very excited to get my Quip toothbrush and use it. It worked incredibly for two weeks, and then started failing a little. I reached out to customer support and they immediately assessed the situation, had me try a few troubleshooting steps and when it was not resolved instantly, sent me a replacement. I've had the replacement for months with no issues and I love it!
Lifetime guarantee? Nope. Customer service doesn't reply, though you will be prompted to buy more stuff. Our brush motor broke after 1 year and the lack of customer service prompted us to cancel. Still being charged and have to go through my credit card company to deal with it. Beware!
Both worked for awhile and then one cracked, soon after mine broke off in my mouth as it had cracked and wouldn’t stay on. Before that we got our free refills which took about a month. Battery was dead. Customer service said go buy a battery. We tried to get a hold of them when they broke but just got generic email reply. Thought we had cancelled everything and then got a notice another refill was shipping. Tried to cancel, again generic reply. Of course it had shipped and we were charged. They get you for the initial purchase and the refills. They don’t care if you have an issue. Threw them out. Bought Sonics which are way more expensive but definitely better quality.
Makes you think about careful and thorough brushing of your teeth. A very creative and easily followed set of ways to always give your teeth the attention and care that they need. At my recent dental checkup, my dentist commented on the care my teeth seemed to have recently received.
Product stopped working, initial prompt response required pictures and serial numbers, then no response from quip team. Several emails, no response. Read similar experiences so it’s a pattern. Consumers BE AWARE!!!
I liked my quip from the beginning so I bought one for each member of the family. The quarterly refills keep us all in the game. It’s great to get a new brush, toothpaste and battery just when you’re supposed to.
quip Toothbrush Company Information
- Company Name:
- quip Toothbrush
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