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Pure Medical

Pure Medical
Overall Satisfaction Rating 4.80/5
  • 5 stars
    57
  • 4 stars
    6
  • 3 stars
    2
  • 2 stars
    1
  • 1 stars
    0
Based on 66 ratings
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Pure Medical is backed by one fundamental belief: that everyone should be able to live an active and healthy lifestyle while still breathing comfortably. Their inventory includes the most lightweight and advanced portable oxygen systems and their support staff is on-deck 24/7 to help ensure you’re receiving the quality care you deserve. Two-day delivery and buy back/consignment guarantee are offered to their customers as well. Take back your independence today and give Pure Medical a call or visit their site!

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    Pure Medical Reviews

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    Page 1 Reviews 1 - 10
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: June 28, 2019

    I made an inquiry at Pure Medical and they responded quickly. We had some interaction that was late in the day, but they were able to make things happen in that 5:30 – 6:00 time frame East Coast, and I appreciated their extra effort. I didn’t feel like I was dealing with a large corporation. I felt like I got personal service. And the email and phone calls back-and-forth were responsive. The unit is for my mother-in-law, and from that standpoint, it met our needs and expectations. The only thing is that the tube is coming out of the unit after a very short period of time. It creates a crease in it, and that might or could prevent oxygen from flowing. It needs additional support because right as it comes out of the concentrator, it gets warped.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: June 22, 2019

    I've been using small oxygen tanks and they're only good for a couple hours, and I have to carry several extras, which is a pain. I dealt with John in sales and he was very helpful. He was extremely courteous, and knowledgeable. I bought a backpack and a home unit from Pure Medical. I went somewhere the other day for a class, and I was there for five or six hours. When I left there, I still had about an hour and 47 minutes on my battery. That was the first time I've been able to go that long without having a big hassle. So far, so good. The unit came with one battery, and then I bought the extended battery with it. I didn't like the price of the battery. It was $450 and I hope it last me for the rest of my life.

    I called up John when I had trouble with my first unit. It was a faulty Inogen One G4. Every time I set it down, it turned itself off. It wasn't good at all. I carried it for a few days until I got back with them. I go out to the grocery store and I set it in the buggy. And as soon as I set the thing down, it turn itself off. So I took it back. I ended up getting the bigger unit and got the home unit. It's a lot easier to take the compact size of the Inogen home unit than it was with my older one. It’s about half the weight and it did a good job. Overall, I would recommend John and Inogen to anybody.

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      Rated with 4 stars
      Verified Reviewer Verified Buyer
      Original review: June 20, 2019

      I came across Pure Medical’s ad on Craigslist and they had a good rent-to-own and warranty program, and consignment back after it’s no longer needed. I called and talked to the salesman in general about my needs and my situation. My mom is ill and he was very understanding, He was good about asking me about time frames, giving me the different options and offering to look for used units. Then, he was super-helpful through the process of working with the nurses on the hospice so that he could place the order. He was very communicative, responsive and friendly. He emailed and called a lot to make sure that we could expedite it. The oxygen concentrator has been awesome. My mother unpacked it, plugged it in and it worked perfectly. Also, it was super-simple. My mother has been great. She has been able to get out of the place, go shopping, visit my house and friends since having it.

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      Rated with 4 stars
      Verified Reviewer Verified Buyer
      Original review: June 18, 2019

      I have a big concentrator here at home and I couldn’t move around with it. I needed something more portable. It was $2,600 in a place up here called Med Mart and I said I didn’t need it that badly. I dealt with a very nice person at Pure Medical and they were fair with their price. They weren’t trying to rip me off like some other people might be doing. I paid 2,195 for the portable oxygen concentrator and I got the larger battery with it. I really don’t like breathing in it or my big one because it makes my nose run then it drops down to the back of my throat. So, I just use it when I feel I need it.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: June 14, 2019

      I was having a hard time breathing when I was walking, and going upstairs. The POC of Pure Medical's price looked good. I went ahead and bought it. I charge it fully and then, before I use it again, the battery will go down. I don't know whether it's not holding the charge or what the problem is. Nevertheless, it's very good. I'll come in the house and I’ll check my oxygen on my finger, and then I'll use that and it'll go right up to 95. I would recommend them highly. I'm very pleased with it. I like the size and everything.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: June 23, 2019

      My husband has Alzheimer’s and Parkinson’s, and so for times when we’re in the car, the portable tanks we have are too heavy for me to manage. The gentleman from Pure Medical that helped me was very pleasant. He was not at all pushy. He answered my questions, and I told him I had to think about it. And then I called him and told him we wanted it. We got the G4 and I have discussed this with one of my husband's nurses and she’s considering getting for her mother-in-law. I told her that she can come over and check this out.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: June 21, 2019

      My brother-in-law has COPD and emphysema and he’s struggling. My father had used a portable oxygen concentrator and it allowed him some freedom. I looked online and I came up with Pure Medical. The price was right. It was what I could afford to pay. I called them and they were terrific. I was very impressed that purchasing from them was so easy to do, and that they were so responsive. It seemed very legit, so I bought it. Then it was sent to my brother-in-law and he’s been thrilled with the whole thing.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: June 19, 2019

      My father has COPD and I bought a portable oxygen concentrator for him from Pure Medical, which was the one that I found on the internet. My father has more freedom to go out and do more stuff because he just has this small little portable instead of having something bigger. The sales team was great to work with, very informative, answered all my questions and helped me in making an informed decision about what unit I needed to get. It was a great experience with Pure Medical.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: June 15, 2019

      Previously, I had a portable oxygen concentrator from Apria that weight over six pounds. I decided to get a lightweight one that I could wear when I go shopping or in the yard. Getting one at Pure Medical went well. I was treated well and since getting my concentrator, I've been liking its weight. It allows me to leave the house. It hasn't quit working yet and I usually use it until the battery runs down. Overall, I'm satisfied with Pure Medical's device.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: June 7, 2019

      Purchasing a portable oxygen concentrator is highly recommended, and it liberates you so you can have more freedom. Pure Medical was the best priced, and they were the easiest to talk to and get information. I got the lightweight one with the double battery and I got what I was hoping to get, which were more freedom of movement, mobility and independence. I’m a little concerned though as I thought that the extended battery would give me a little more time. Other than that, I am satisfied.

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      Pure Medical expert review by Kathryn Parkman

      Shop from 9 different portable oxygen concentrator packages with a variety of options. Prices will vary depending on needs and uses, but all POCs come with a manufacturer’s warranty.

      • Custom packages: The experts at Pure Medical are available around the clock to help you create your customized portable oxygen concentrator package that best works for your needs and lifestyle

      • Price match: POCs start at $1,835 and Pure Medical offers a price-matching guarantee.

      • Repairs: Pure Medical offers help trouble-shooting any issues that come up with your portable oxygen concentrator and if they cannot fix it, they will ship your POC to the manufacturer for repairs.

      • Active lifestyle: All 9 POCs that are available weigh under 6 pounds, which makes it easier for you to keep your lifestyle active.

      by Kathryn Parkman ConsumerAffairs Research Team

      As a member of the ConsumerAffairs Research Team, Kathryn Parkman believes everyone deserves easy access to accurate and comprehensive information on products and businesses before they make a purchase, which is why she spends hours researching companies and industries for ConsumerAffairs. She believes conscious consumption is everyone's responsibility and that all content deserves integrity.

      Pure Medical Company Information

      Company Name:
      Pure Medical
      Company Type:
      Private
      Year Founded:
      2010
      Address:
      101 West Street, Ste. 1
      City:
      Black Mountain
      State/Province:
      NC
      Postal Code:
      28711
      Country:
      United States
      Phone:
      1.888.747.7590
      Fax:
      828.544.1178
      Website:
      puremedco.com