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Consumer Complaints and Reviews

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Satisfaction Rating

I ordered a treadmill, waited a few weeks for some sort of call to schedule delivery, when the call never came, I started calling them. No one helps you, they never get back to you, they gave me a phone number to their shipping department that is no longer in service. And the cherry on the sundae is I finally got an email from them, after almost 4 WEEKS and it was to say that my treadmill was returned to ProForm because the warehouse damaged it! Called them and was put on eternal hold. STAY AWAY from ordering from their website, go to a store and buy one!

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Never... Ever will I buy a ProForm Treadmill again!!! Bought it in August of 16 and now on my second motor. I paid out of pocket the first time to get it fixed. I asked if they could give me something for reimbursement. They said no. They can not do that. Now I am waiting for a call and another week of a broken treadmill before their "trained" technician can fix it. The supervisor Cheyenne was no help and interrupted me. VERY VERY RUDE!!!

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Ordered a Proform Power 995i two years ago and had to replace the console four times through warranty. The first time I had to replace it was when it was in use and the power went out. The second time, the power went out while in use. The third time, the power went out. The fourth time, someone hit the power switch. Every time we turned the treadmill back on, it would be stuck in loading screen. On our fourth conversation with the warranty provider, they said that the treadmill has to be unplugged each and every time after use according to the instructions manual and that they would not help us again. That is like buying a television where you would have to unplug it every time you turn the tv off.

The Instructions manual also says "Servicing other than the procedures in this manual should be performed by an authorized service representative only." The instructions manual doesn't cover how to replace the console, yet they wanted me to do it each and every time. They were kind enough to provide us a replacement console, but has come to the point where we don't want to turn the treadmill on because we might damage the console firmware.

We also called Proform and the only help they were able to provide was, "We are unable to provide you another console because you left the treadmill plugged in." I told him we already had a new console and the problem lies in the firmware being damaged when the treadmill is in use and the power goes out. Needless to say, stay away from Proform! Did I forget to mention that the treadmill has an on and off switch, yet we still have to unplug the treadmill. In order for me to use the treadmill properly, I would have to plug the treadmill in, turn on the power switch, then insert the safety key. Worst equipment ever and yes, we also plug it in to a surge suppressor.

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We really love our ProForm treadmill and elliptical. We like that it can count your steps and calculates how many calories burned. My favorite and most useful to me is that it monitors my heart rate the entire time. It's the greatest exercise equipment out there, my whole family uses it on a daily basis. We love it and can't imagine not having it. Thanks Proform for making such great equipment.

on
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I have really enjoyed this treadmill. I have had both knees replaced and it has been a great asset in keeping me toned up, giving me the miles of walking I need to do with the rain and cold we have been having.

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on
Satisfaction Rating

Bought this treadmill as a replacement for a NordicTrack. The first time on it, the speed seemed off from what I was used to on the NordicTrack. For each mile, Fitbit said I was only doing 1710 steps which means my stride would have been 37". On a trail, I take 2000-2100 steps per mile. Because things didn't seem right, I measured the belt length then ran the treadmill at 4 mph and timed how long it took for the 124" belt go rotate 20 times (42 seconds). From there, I calculated the actual speed of the treadmill and it came out to 3.355 mph - a full 12% slower than the readout.

The treadmill also said that I was burning 170 calories per mile which is ridiculously high number, even with a 4% grade. Should be a maximum of about 120 for a 180 lb male. I have a support message into ProForm about this but I'm not hopeful that I'll hear back from them so my plan is to do some testing to create a graph which translates treadmill speed/distance readout to actual speed/distance and then just assume 120 calories per mile at 4% grade. Shouldn't have to do this but I'm not inclined to go through the hassle of returning this thing. Best I can do is to warn everybody else.

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Definitely heavy duty and well constructed. Once you're on a flat surface it is fairly easy for one person to maneuver around the house unless you have found the ideal location for permanent placement. We have had it in the house and in the garage with no adverse reaction to temperature change.

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Nice and quiet for night time operating so others can sleep soundly. Easy control for speed at which I wanted to go. Kept it for years. It was even easy to work on the one time I rebuilt the motor. There was not cushions on my treadmill that I use. It was a sturdy frame with height adjustment for an inclined run. It was bought and used for exercise not for entertainment purposes. I got on and ran or walk as I seen fit to do so. No entertaining value. I bought my treadmill used at a flea market. It was about half the price and I talked the person down another $10 before I agreed to buy it from them.

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I use it all the time. It's so helpful for me when I just want to run or do certain types of challenges. I love it a lot and hope many others will use it too. It's great! It's so soft and feels like you are running on air. It's helpful for those who might have foot problems! Love it lots! There are so many features for entertainment. It's awesome! It's good to sometimes get distracted from the pain. There is just a wonderful entertainment system. This product is so valuable to me because it keeps me in shape and I don't have to buy clothes for different sizes if I use it constantly.

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It was a really good treadmill that lasted a very long time. It has multiple speeds and inclines. You definitely got a workout on it. It was very comfortable. I would walk up to 30 minutes and my feet would not even be a little sore. It was very enjoyable to walk on. It did not have many entertainment options. It was your basic treadmill. It would calculate how much you walked though so that was nice. The value was great. I was able to walk whenever I wanted to, day or night, summer or winter. It was perfect. Just hop on the treadmill and walk while watching a show.

on
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Fast with no problems. No slow downs. Not even with my husband who is a 300 pounds man. Never skipped a beat. Reclined without a problem and never lost power. This product had enough cushion to support us and made us feel like we were walking on air! No bouncing! Cushion in the right place and enough of it to last. Had lots of options that I did not understand. Things for a mp 3 player. I do not own a mp3 player but it did have programs that you could work out with. The treadmill was a little expensive but worth every penny. All the options and cushions. I would recommend it to someone who wanted to lose weight or just exercise.

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The treadmill ran very well. I never had any issues out of the motor. I used it for two years and only got rid of it because I didn't have the room for it anymore. Very comfortable running on it and had the perfect amount of cushion on it for maximum comfort without hurting my feet. I have issues with my feet and cushion was one of the main selling points on getting this treadmill over other models. I love the entertainment options on this treadmill. My favorite part is that I can hook up my iPod and it is also Bluetooth enabled. It also came with preloaded workout apps that have helped keep me on track. I was able to get this on sale so I was very happy about that. It has also added value to my life and helped my health become so much better. I actually enjoy exercising on this because I can just turn on my iPod and get lost in it and I don't even realize I'm working out.

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Can use at different speeds and have been using for 10 years so it is reliable, I like to use a slower mode to walk which makes it more usable. It could use more cushion but it's been easy to use and it has enough absorption for running. I prefer to walk now but used to run on it and found no problems with the cushion. There are no entertainment options on this model. I usually watch a movie on the tv set near the treadmill. There is a rack to put a book or magazine on, but I find it too hard to read when running or walking. I don't remember the cost because it's been about 10 years. I researched a lot of machines and this one had just what I wanted for the price. I didn't want one with all the bells and whistles.

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ProForm treadmill motor is durable. It is of high quality and assures long term use. It does not require frequent repairs. Regardless of the weight of a user, its motor doesn't overheat. The padding of the cushion is very consistent with the deck. The cushion makes the impact of running or walking on the joints less severe. Its cushion protects the back and other parts of the body from aches. ProForm treadmill has a well-cushioned deck that feels comfortable, doesn't wear out easily and reduces the risk of injury. Each fitness treadmill has built-in sound system and Wifi. ProForm has an iPod compatible audio port. Speakers and a tablet holder are well equipped on the machine. Its entertainment features make workout enjoyable. It has a good value. Prices differ depending on one's preference. Be assured that quality isn't compromised with ProForm. Each part of the treadmill is designed to withstand pressure and tedious workouts.

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It goes to whatever you set the motor on, if you want fast it'll be fast. If you want to go a little bit slower you can set it to that. It runs very smoothly and works so well. It's very soft and has a memory foam like texture to it. It is perfect because sometimes seats can hurt to sit on for long periods of time. But not this one. It was very easy to hook up with entertainment. I love listening to music or watching TV while I workout on the treadmill. Makes the time pass quickly. For the value of the treadmill it works great. The treadmill is perfectly priced and valuable. You get your money's worth for sure.

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The treadmill's motor is not too big nor is it too loud. It can be cleaned very easily. It has lasted five years so far with just a couple of cleanings. The treadmill's cushion is absolutely comfortable. It is not too hard and not too soft. It feels like you are walking on air. It is totally worth the buy. It has a few entertainment options. It has a plugin that you can plug your phone to load music on and it has different scenes such as mountains. You can feel as though you are walking in the mountains. This has given me the drive to wake up daily and push myself to use it daily to reach my fitness and health goals. It has made my life so much easier.

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The motor on my treadmill is amazing. It's still working like brand new with no issues ever. I'm definitely happy I purchased this brand. Definitely has amazing cushion in step. I have a ton of problem with my back just waking but with this treadmill I've had less pain in my back from using. I definitely love the entertainment options on my treadmill. It exceeded in what I was looking for with tracking, keeping memory, and all the other extras it came with I didn't expect. Definitely worth the price I paid for it. I got than I was expecting with what I had to purchase with money wise. I am very happy with the one I picked for the price it was.

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Very pleased with the treadmill motor. The motor offered good power to offer multiple speeds depending on the level of exercising you wanted to do. The treadmill offered good cushioning to help you walk or run longer. The treadmill has a good feel that offered excellent support for your feet. This treadmill does not offer any entertainment features. The most it has on the treadmill is the book holder to place any reading material. The treadmill has helped us to have extra energy to deal with our day to day living. We feel better and stay more active due to its use.

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It's a very nice motor. It does not make a lot of noise when it is on. It uses electric. It is a very quiet machine. I love how quiet it is compared to other brands. It's soft on your feet. I have only used socks once and it felt weird so from then on I go upstairs and put my sneakers on to use it. Mine came with a radio and a headphone jack. I love that I could jam out to the radio and use my headphones. Awesome. I also have the option to use my phone for like pandora. For the price I paid it's a wonderful value. I think I got mine for a great price. I paid 100 off of a garage sale site. Very awesome deal. I would pay full price for it also.

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I did some research online looking for a treadmill. We were looking for a treadmill with swing technology. I placed my order online and I had an awesome experience purchasing it. It arrived on time and the people delivered it inside like they advertised they would. The treadmill was very easy to put together. The engine is quiet and well functioning. The cushion is fairly comfortable. In my personal opinion, I believe the cushion could have more bounce back. Overall the cushion is good. We got the basic model as we are more focused on exercise and less focused on many of the bells and whistles offered for the fancier models. Putting a treadmill in our home was one of the best decisions we ever made! This machine is so easy to use and helps support a healthier lifestyle!

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The motor on my Proform treadmill was very powerful and strong. It helped me to do my workouts fast and at an increased rate. I would recommend it to anyone. The cushion on my Proform treadmill is very comfortable and I can do my whole workout with no discomfort whatsoever. I really enjoy the entertainment options as well. It has a TV, radio built-in. And I can plug in my iPod as well. I can even charge my cellphone from my Proform treadmill as well. The value was wonderful for my Proforma treadmill. I did get financial for the product. But it was still great value and overall quality.

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The treadmill's motor is powerful enough to handle my running space, but sometimes seems to lag a bit. It does catch up on it own after a couple of seconds though. The cushion is comfortable enough that I can comfortably run barefoot on the treadmill at a decent pace. I am comfortable on it with just socks, shoes and socks or barefoot. There are no entertainment options on my particular treadmill. I would very much enjoy one that has a tv built in to so that it seems that I am running through a particular area. The price I paid for this treadmill was reasonable and fair.

on
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The motor runs smoothly and doesn't bog down or anything like that. The motor is pretty smooth running and relatively quiet. The cushion is ok. Not very soft but not very firm either. Doesn't hurt my feet when I'm running which is definitely a plus when running on a treadmill. Mine doesn't have entertainment options. It's just a regular plain Jane treadmill just has speed controls but I definitely wish it came with something entertaining on it. It was on sale and definitely in my price range so it was a score on my end. They usually run way high in the price range but I got lucky with mine.

on
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Quiet and gets the job done. Speeds increase/decrease as needed. Smooth. Not jerky as some treadmills can be. A simple way to help lose weight or maintain weight, without too much sweat if you don't wish to. Cushioning is not bad. Not exactly walking on marshmallows, but a soft but firm walking experience. Doesn't seem to cause any foot/leg excess wear. No entertainment options included with this one. Of course you could always attach a phone, tablet on laptop if you wanted. I find the walking is enough to do without adding more. The value seems to be about even with other treadmills similar to it. Gives me the ability to walk indoors without all the outdoor fric and frac to deal with. Cold/Heat. Other People/animals. etc.

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My treadmill worked well for as long as we owned it. The part you walk on was hard and not cushioned at all. There seemed to be a soft cushioned handle. There were no entertainment options on the model I owned. The item was a very basic treadmill with no frills. Only options to adjust incline and speed. I was happy with the value for what I paid, would expect more from a more expensive model if I have chosen to spend more money I would have purchased and own with more accessories.

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The motor was more than enough as I never had any issues and it never faltered. It allowed me to use an incline or not, adjust my speed as desired, always kept the belt moving based on my settings. The cushion was adequate for me. I personally have a very heavy pounding step on any treadmill and this one was no different. The issue is me, not the equipment. I did not get the ultimate model, so my entertainment options were minimal but that was my choice. I like to read while on the treadmill so I did not have a need for anything else and it kept the cost down. My treadmill does exactly what I want. It allows me to exercise indoors at my discretion, when I desire, for as long as I desire. It does take up some room in my house but the convenience of having my own treadmill is the offset.

on
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The motor is really quiet and smooth, and the time is great unlike other treadmills, and it's fun to use, and you will have a blast using it. It is reliable, and easy to get on and off, and it's trustworthy, and it won't break down at all. It is awesome and loyalty, and you will have fun and lots of blast to work out to lose the weight that you need to. It's healthy and wonderful, and cool to use.

on
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First off the motor probably has enough power to make this treadmill perfect for a mouse. Need I say anymore. This whole product is very low quality. I think maybe this cushion is about the only thing on the whole piece of equipment that's at least middle quality. You can at least fill it. It does have a lil cushion. I don't know how this company ever stayed in business because their products are not worth a dime. They are just a piece of equipment that sits around taking up space. There is no appropriate value for this except zero and I wouldn't rate it one cent more. I couldn't even give mine away trying to get rid of it. Junk.

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Not loud at all. I would buy again. If it weren't for a friend referencing it when she talked to me I would have never bought it at all. The treadmill is very nice and easy to put together and very easy to use and operate. I would highly suggest this to everyone... This treadmill is the best thing I could ever think of buying along with referring. I would think that anyone not buying this would be crazy. It is very nice entertainment options. There is so much things it can offer, speeds and much more. The treadmill I personally think that if you don't buy this you will be regretting it when you don't buy it. This is the best option. This is the best bang for your buck.

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The motor is powerful enough to give a powerful workout. Describing the treadmill's motor is fairly simple - it holds a ton of weight. I have had no problems with mine. Treadmills cushion felt great. The material was leather but the inside was caught. It was extremely comfortable. Entertainment options include plugging in your mp3 turning on a live walk-through session and running your butt off. You have to be fairly into wanting to run because in order for this to be considered entertainment you would need something to do to keep your mind occupied. Well initially when I got it I wanted to lose weight but now that I see it's more of a life change diet and I am losing weight. I guess I would have to say that the value of that this product is added to my life has been well my life.

Expert Review

ConsumerAffairs Research Team

The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

ProForm has been engineering fitness equipment for over 30 years. Their treadmills are designed for both gym and home use, with prices starting at $999. ProForm has a treadmill for every level of runner.

  • Pro series: ProForm’s Pro series treadmills have extra cushioning and professional-grade construction, making them ideal for elite and avid runners. The Pro 9000 is a gym-quality treadmill that is designed for home use. It is iFit enabled and has a 4.25 HP commercial grade motor, along with other features.
  • Premier series: The Premier series provides current fitness technology for avid runners at a lower cost than Pro series treadmills. Features include an adjustable tablet holder, iFit enabled touchscreen and 3.0-3.5 CHP motor.
  • Sport series: The Sport series offers a budget-friendly treadmill for walkers and recreational runners. Features include iFit Bluetooth capabilities and a 2.0-2.5 CHP motor.
  • Boston series: ProForm’s Boston series treadmills are designed with the Boston marathon in mind, with features such as automatic incline/decline adjustment, speeds up to 15 miles per hour and footage from the Boston marathon to help you train for the event.
  • 30-day free trial: Try your ProForm treadmill at home for 30 days. If you aren’t happy with your purchase, return it and only pay the cost of return shipping and a 10 percent restocking fee.
  • Best for ProForm treadmills are best for walkers, runners and elite runners.

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ProForm Treadmills Company Profile

Company Name:
ProForm Treadmills
Website:
https://www.proform.com/treadmills