ProForm Treadmills

ProForm Treadmills

 3.5/5 (717 reviews)

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Overall Rating3.5 out of 5
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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: May 17, 2023

The motor on my old Proform died, so I ordered a new one. They shipped the new one to their local carrier but then apparently realized they had shipped the wrong treadmill because without advising me, they shipped it back. After trying to figure out what was happening with it (because the tracking made no sense), they advised me of their error but refused to let me cancel the order without charging me $420 in restocking and return fees. So their error became my loss of $420. Each of the 3 individuals I spoke with in various departments also had slightly different versions of what was going on with the treadmill. I would never deal with this company again.

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Verified Reviewer
Original review: April 18, 2023

Almost 6 months ago the ProForm Treadmill 5000 started making a horrible humming noise which got louder the faster it went. When I first purchased the treadmill I also purchased a three year extended warranty which lasts until 2025. Since then I have traded emails with ProForm/iFit for 5 months trying to get this issue resolved and have a technician fix the problem. I have even sent a video with the noise. The latest email I received asked me to take apart the treadmill and try to fix the problem myself. WHAT GOOD IS THE WARRANTY!!! I'll never recommend them again.

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    Verified Reviewer
    Original review: March 15, 2023

    I contacted Ifit/Proform on November 18, 2022 in regards to my treadmill turning on, but not working. They said the treadmill was out of warranty and they would have to send a technician out to diagnose the treadmill. Once the treadmill was diagnosed they would send a technician out to replace the defective part. I explained if the cost would be too much I would just purchase a new treadmill. I paid for the diagnosis and the Ifit/Proform stated the computer board needed to be replaced. I asked the Ifit/Proform rep if it was another part what other cost would I incur. The Ifit/Proform stated I would only have to pay for the part since I initially paid for the diagnosis and the cost of the technician to come out. I paid the initial fee and waited for my part to arrive.

    The part finally arrived on January 4, 2023. The technician came out only to tell me Ifit/Proform shipped the wrong part. I then contacted Ifit/Proform and waited another month until the part arrived on February 7, 2023 only to be told by the technician the part did not fix the treadmill. The technician said the motor was the issue and needed to be replaced. I then waited another month until March 8, 2023 for the motor to arrive. At this time the treadmill repair company told me they no longer had a technician in the area and I would have to contact Ifit/Proform.

    I contacted Ifit/Proform only to be told that I would be charged another service to repair my treadmill. I explained to them I had already paid the service charge and at this point had now waited 6 months to get my treadmill repaired and if the technician from the company I already paid was in the area I wouldn't have to pay anything. The representative continued to repeat they would not send out a technician without another service charge. At this point I'm just disappointed in the terrible customer service I received from Ifit/Proform. I had a great treadmill, but will never purchase another treadmill from Ifit/Proform. Piss Poor Service!

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    Verified Reviewer
    Original review: March 13, 2023

    I purchased a treadmill from Academy sports from ProForm. I spent quite a bit of money thinking I was going to be able to use this treadmill regularly, see a variety of options for walking and jogging. That is not the case, I see one track, no other capability unless you pay their monthly fee which is 29 dollars. Unfortunately, if you don’t pay the monthly membership fee, you only have access to one feature and that one feature sometimes doesn’t even work. The machine never saves and has to be reset constantly because it freezes up. The monthly membership fee is unreasonable, especially when you pay up extraordinary amount of money for a treadmill, if I would’ve known that coming into this, I would’ve never purchased this treadmill. I am trying to stay in shape not go broke getting there. On top of that when I am using it, I get shocked every time I touch the walking bar. Pretty unhappy with this treadmill. I would not recommend this treadmill.

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    Verified Reviewer
    Original review: Feb. 10, 2023

    After very little use the machine stopped working. I tried contacting customer support online but no response. When I did finally get through over the phone after an entire hour. Was told it was the console which has been a common problem. Was told it was out of warranty which I guess I expected but then said it would be $450 for the part and $127 for service. Not sure if the $127 was for someone to install the console on the machine I put together when I bought it or for them to troubleshoot it. Either way I hung up and will be disposing of this expensive treadmill before I give them another dime.

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    Verified Reviewer
    Original review: Jan. 31, 2023

    Bought a treadmill and started having issues about a year or so later. The tablet on the console would be stuck on the boot up screen. Followed their reset instructions and it would work for a couple days then back to boot screen. After a few resets the tablet does not turn on at all rendering the entire treadmill useless. Forget about tech support 3 hours, 4 hours, 5 hours I've been in queue on the phone and not a single person answered. I finally got someone from customer service to assist me (not technical support) and she was apologetic and agreed to go through some troubleshooting steps.

    Now I'm an Engineer and am very familiar with troubleshooting. The steps we went through I had already done several times but I sent pictures, videos and did everything again for the lady in customer service because I understand the process. After all that they agreed to send me a new "upright cable" which I knew was not going to fix it because I already tested the cable and knew it was good. I agreed to follow their process and installed the new upright cable and of course it did not fix the issue. Now I'm back to trying to get a hold of someone in the endless hours of waiting on hold. 2 days now, 7 hours on hold no answer..this company's products and customer service is a big fail.

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    Verified Reviewer
    Original review: Jan. 12, 2023

    I am extremely disappointed in this company. I purchased a treadmill on December 8th. It has never worked. I have spent almost 24 hours on the phone with support, been transferred between departments with no results. The first piece they thought I needed took over a week and didn’t work. I have now waited almost two weeks for the next piece they think May fix the problem. I would like some results. Also I haven’t been able to use this and my one month free iFit is up and now I will be charged.

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    Verified Reviewer
    Original review: Jan. 4, 2023

    Bought the pro9000 first of December from the website via online customer service. (If you are looking to buy something they are all over it). Promised delivery by 12/24 of Pro9000 treadmill. I have called them at least 15 times. Sometimes someone answers and says I will get a manager to call you. Pretty sure there is no manager. They will not offer another option for a phone number. At this point I just want to cancel the order that I do not have but am already being charged for the APP. But this has also proved to be very impossible. Currently on a 45 min hold. This is a big company with serious customer service issues. I highly suggest avoid wasting your money and time. I am just going to file a complaint with my credit card. I give them a -0

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    Verified Reviewer
    Original review: Dec. 21, 2022

    I purchased my Proform pro 9000 treadmill in 08/2022 for $1500. It is now 12/2022 my console screen started shutting off while on treadmill. It came back on so I finished my workout. The next day the screen would come on then go off. Treadmill would not work. I tried calling for several days but was on hold for 30 minutes to over an hour. I finally got thru on a chat to where we got it into privilege mode. But I still could not do what he wanted me to do because the screen kept shutting off. They suggested I call them. That chat lasted an hour and 45 minutes.

    I finally got thru by phone was transferred several times. Was told to download an app so they could see my treadmill and what it was actually doing. During this download we were disconnected. I called back and got right thru, had to explain everything again. Connected call was horrible along with his dogs barking in the background. 1 1/2 hrs later was told I needed a new console. He took pictures of console and waited for approval, told me it would take 2-5 business days to get part. Then he said he would have to transfer me to service/parts dept. The man I spoke with didn't have a clue as to what I was talking about. He thought I was just trying to order a console on my own. I had to explain everything again then he wanted a pic of my screen then he said I didnt need a console and was going to transfer me to the correct dept.

    I got transferred to another customer that was on hold waiting for customer service. By this time I was in tears. I had been standing on my treadmill for 4 hrs. My legs and back were killing me especially since my back surgery, that's why I need my treadmill so I can walk so I don't stiffen up. I finally was able to call back 4 days later. Was told a console had already been ordered, the day I was on the phone with them. I was told it would take 2 weeks to 2 months before it would get shipped. He could not give me any kind of confirmation # for the order. I was just given a part #. Was told I would get an email when part shipped.

    This is ridiculous! I have used this treadmill for 4 months. I walk not run. I have to keep moving or my whole body starts to stiffen up. My husband had taken our 2000 model Proform to Goodwill the week before. I wish I had it back. They never offered to send a technician. I was told they were very behind on emails as to why no one had responded to me that way. Customer support does not even know how to diagnose any problems. I had to take some of it apart while we were on phone. Now if I get the console I have to take the one on it off?! I’m not a technician. I have a $1500 piece of junk sitting in the middle of my bedroom. Do Not Buy!!

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    Verified Reviewer
    Original review: Dec. 17, 2022

    I purchased a Pro 9000 treadmill. We switched the running platform twice, the control panel twice as well. Now it seems that the shock absorbers or something in there is broken. It makes a noise and the platform board stops when you run. And when you call customer service it takes forever for them to answer your call. If they order parts, they also take a very long time to arrive, you have to replace it yourself. When I purchased the extended warranty, it says that they will send a technician to replace any parts needed but not all the time I have to replace the parts myself. This machine is not very reliable. I'm very disappointed, frustrated.

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    ProForm Treadmills author review by Joey Thurman

    ProForm has been engineering fitness equipment for over 30 years. Their treadmills are designed for both gym and home use, with prices starting at $999. ProForm has a treadmill for every level of runner.

    • Pro series: ProForm’s Pro series treadmills have extra cushioning and professional-grade construction, making them ideal for elite and avid runners. The Pro 9000 is a gym-quality treadmill that is designed for home use. It is iFit enabled and has a 4.25 HP commercial grade motor, along with other features.

    • Premier series: The Premier series provides current fitness technology for avid runners at a lower cost than Pro series treadmills. Features include an adjustable tablet holder, iFit enabled touchscreen and 3.0-3.5 CHP motor.

    • Sport series: The Sport series offers a budget-friendly treadmill for walkers and recreational runners. Features include iFit Bluetooth capabilities and a 2.0-2.5 CHP motor.

    • Boston series: ProForm’s Boston series treadmills are designed with the Boston marathon in mind, with features such as automatic incline/decline adjustment, speeds up to 15 miles per hour and footage from the Boston marathon to help you train for the event.

    • 30-day free trial: Try your ProForm treadmill at home for 30 days. If you aren’t happy with your purchase, return it and only pay the cost of return shipping and a 10 percent restocking fee.

    by Joey Thurman Fitness and Nutrition Advisor

    Joey Thurman is a nationally recognized and spin certified health, fitness, nutrition expert and television host He is the author of "365 Health and Fitness Hacks That Could Save Your Life." His work has been featured in publications such as Men’s Health, U.S. News and World Report, NPR, People Magazine, Shape, NY Post, Fitness Magazine, ‪Women's Health and many more.

    ProForm Treadmills Company Information

    Company Name:
    ProForm Treadmills