ProForm Treadmills Reviews

I bought the treadmill in 2020, I had not stored it upright in the past. I had to store it upright just recently and the pin slipped. Did not hold it upright (holds about 1/4 inch) and luckily it fell on my wall and put a huge hole in it. The treadmill itself sits to the right, so in the upright position, the right side rubs against the right handrail and the pin is not long enough on the left, there is about a 4 inch gap on the left where the pin is. Proform tells me I will need to pay $160 for the tech to come out and pay for parts and labor to fix it. A huge safety hazard and I have no support from the company.

What an poorly ran customer service model. You think of the amount of money spent purchasing an item, that should last more than a year and a half, the $300 dollar a year subscription, which we have paid for twice, would equate to genuine customer care and honoring of their warranty. Instead we got auto generated answers, a representative that was incapable of troubleshooting, and greedy the stance of ensuring they would not back their product. Reading the reviews on this company, it sounds like this is business as usual for them. Their responses in here are EVEN auto generated, obviously an attempt to give the impression they are trying to remedy the problem. Way to scam people out of money with your poor craftsmanship, horrible people skills, and refusal to honor your warranty.

I bought a Proform treadmill in October of 2021. Paid over 400 for it. A week ago my belt stopped working, pretty sure it’s the motor. Called and talked to a supervisor Kevin, and I was told, "Sure your covered if it is the motor. First we will have to send a technician and it is 150-170 plus travel charges of 70 to verify the problem. Then once verified we will ship the part and you pay shipping. Then we will send the tech back out probably cost the same 150-170 to fix it." So what’s the point in warranty when I could buy a new one for what they are charging me for service tech to come out. Don’t buy. It’s my second treadmill with them. One stopped working in under three years and this one a year and a half.

I purchased this treadmill about 2.5 years ago. It was a nice treadmill. It has great features and pretty much everything you'd expect from a $1600 treadmill. I used the treadmill about total of 50 times when I couldn't get to the gym. Now, the incline won't work. When I contacted the manufacturer, I was informed that since I didn't purchase the "extended warranty", that any service on the treadmill would require me to purchase a one time "diagnostic service" through them at the cost of $159+tax. Then, the cost of any parts, a $65+tax fee for a return visit, and any "trip fees" that are accrued.

The motor on my old Proform died, so I ordered a new one. They shipped the new one to their local carrier but then apparently realized they had shipped the wrong treadmill because without advising me, they shipped it back. After trying to figure out what was happening with it (because the tracking made no sense), they advised me of their error but refused to let me cancel the order without charging me $420 in restocking and return fees. So their error became my loss of $420. Each of the 3 individuals I spoke with in various departments also had slightly different versions of what was going on with the treadmill. I would never deal with this company again.

Almost 6 months ago the ProForm Treadmill 5000 started making a horrible humming noise which got louder the faster it went. When I first purchased the treadmill I also purchased a three year extended warranty which lasts until 2025. Since then I have traded emails with ProForm/iFit for 5 months trying to get this issue resolved and have a technician fix the problem. I have even sent a video with the noise. The latest email I received asked me to take apart the treadmill and try to fix the problem myself. WHAT GOOD IS THE WARRANTY!!! I'll never recommend them again.

I contacted Ifit/Proform on November 18, 2022 in regards to my treadmill turning on, but not working. They said the treadmill was out of warranty and they would have to send a technician out to diagnose the treadmill. Once the treadmill was diagnosed they would send a technician out to replace the defective part. I explained if the cost would be too much I would just purchase a new treadmill. I paid for the diagnosis and the Ifit/Proform stated the computer board needed to be replaced. I asked the Ifit/Proform rep if it was another part what other cost would I incur. The Ifit/Proform stated I would only have to pay for the part since I initially paid for the diagnosis and the cost of the technician to come out. I paid the initial fee and waited for my part to arrive.

I purchased a treadmill from Academy sports from ProForm. I spent quite a bit of money thinking I was going to be able to use this treadmill regularly, see a variety of options for walking and jogging. That is not the case, I see one track, no other capability unless you pay their monthly fee which is 29 dollars. Unfortunately, if you don’t pay the monthly membership fee, you only have access to one feature and that one feature sometimes doesn’t even work. The machine never saves and has to be reset constantly because it freezes up. The monthly membership fee is unreasonable, especially when you pay up extraordinary amount of money for a treadmill, if I would’ve known that coming into this, I would’ve never purchased this treadmill. I am trying to stay in shape not go broke getting there. On top of that when I am using it, I get shocked every time I touch the walking bar. Pretty unhappy with this treadmill. I would not recommend this treadmill.

After very little use the machine stopped working. I tried contacting customer support online but no response. When I did finally get through over the phone after an entire hour. Was told it was the console which has been a common problem. Was told it was out of warranty which I guess I expected but then said it would be $450 for the part and $127 for service. Not sure if the $127 was for someone to install the console on the machine I put together when I bought it or for them to troubleshoot it. Either way I hung up and will be disposing of this expensive treadmill before I give them another dime.

Bought a treadmill and started having issues about a year or so later. The tablet on the console would be stuck on the boot up screen. Followed their reset instructions and it would work for a couple days then back to boot screen. After a few resets the tablet does not turn on at all rendering the entire treadmill useless. Forget about tech support 3 hours, 4 hours, 5 hours I've been in queue on the phone and not a single person answered. I finally got someone from customer service to assist me (not technical support) and she was apologetic and agreed to go through some troubleshooting steps.