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This company forces you to give a credit card number before you can even use the treadmill. This is insane. Even though I spent several hours putting it together, I will be returning this machine out of principles.
I bought a ProForm 9000 treadmill in Nov 18. White glove delivery eventually on Dec 27 in second home. The treadmill did not work - the belt did not turn at all. I spent over 3 hours trying to sort it out on the phone after sending emails that got no reply. They said they would refund but I had to disassemble and get the machine to an exit door. Otherwise I would have to pay another $250 for a disassembly fee. That would make me $500 out of pocket for white glove delivery and then disassembly of a machine that never worked! Never go near this company! They are a nightmare to deal with! Absolutely terrible customer service.
When ordering the Proform Smart Pro 2000, I requested assembly. Upon delivery, the installers damaged the unit and left. Each phone call to Proform has extremely long hold times (I have seen 40 minute to 2 hours). I called and reported this. Proform agreed to allow a return at no cost to me. However, they did not issue a return authorization number and my payment for financing is currently due. Each time I call to follow up on the return, I am told to wait a couple of more days. With a bill standing against me, no return authorization and no coordination of pick up, I am beginning to feel as if I have been scammed and will be stuck with this damaged, nonworking item that weighs 300lbs and is taking up 18 sq ft of space.
Called the service number, left my info. Never got a callback. Went to the website and never got a connection. It says the site took too long and dropped me??? Do yourself a favor and buy from someone else other than ProForm. No service. No good.
Registration NIGHTMARE. This system/process is not very compatible for people of all age ranges. When I got my ProForm 505 CST treadmill home and assemble it required me to sign up for iFit which was free for 30 days but then would become a monthly fee. I am a marathon runner and do not need any coaching on running on a treadmill. I especially do not need an app that shows me more of the 'trainer' I am running with and listening to him or her talk about BS things. My overall satisfaction with the actual treadmill is great. I love how quiet it is and smooth it runs.
What I LOATH is that I had sign up and give my credit card information to iFit JUST to get the treadmill, for lack of a better word, UNLOCKED. I not only had to do all the but then after giving my credit card info to iFit I had to then spend 30 + minutes the next day on hold just to cancel it, so that I was not charge the ridiculous monthly fee. After spending hundreds of dollars on a new treadmill the last thing I wanted to do was pay more money, a month, for something that is even more worthless than the setup requirements of the treadmill itself.
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The treadmill broke less than a year after I bought it. I called the 1-800 number and the company tried to figure out over the phone what was wrong with the product. The tech on the phone said they would make a note on the account and when I could afford it, they would sent the part and a tech out to fix the machine. I received a Christmas email about a discount for servicing the machine and thought "Great! I'll book the repair now". The first hint should have been that it was advertised for $129 and they added another fee without my knowledge and charged my card $215.
The repair service was ordered on Dec. 27th, and took until yesterday, Jan. 7th, for someone to even come out and look at the machine. The technician spent about 10 minutes in my home, to say that a controller was broken, and I would have to order another part. I called ProForm and was informed that it would cost $275, in addition to the $215 already spent. $500 to fix a machine that did not work well in the first place, and did not cost much more than $700 brand new! Avoid ProForm at all costs.
This treadmill lasted for about a year and packed up. The company was not in any way helpful. Please save your money and don't go near this company. This worst investment I ever made. Mine is in my furnace room gathering dust. Giving it a one star is just too generous.
The motor of my treadmill stopped working after one year and 8 month use. I’m the only person who is using it and I’m 5'4" and 130 lbs. But this is not the worse part - none existing customer service makes it a complete disaster. There is a lifetime warranty on the motor and for 4 weeks I’m trying to get an answer to my claim. Via phone it’s almost impossible to get through and they will put you on hold for hours until you give up. If you try the live chat - very similar. After waiting for an hour to be connect with an agent they will tell you that your machine is not registered. After I told them when I did register they kicked me out and I have to start all over again. I will go as far as I have to because for a thousand dollar we deserve better than that. Find a better company to buy from.
IFIT scamming to sell programming. Easy to activate by pressing Bluetooth button down. BUT THEY DO NOT GIVE YOU THAT INFORMATION! Ask the activation website was in Spanish, I waiting in chat line for over one hour, then phone hold for 45m to get this information.
Order my HIIT trainer and warranty plus full assembly for a total of $1,900. Was happy about the purchase and looked forward to have it in my house. The moment the delivery company called, the nightmare begun. They can deliver only Monday through Friday and the bracket is 10am to 2pm. I told them I could not because I will have to take a day off that I don't have their answer: find someone else to deliver and assembly it. Really?? This is very rude and probably the only company that doesn't deliver on weekends. I complained and it has been 5 days and still no scheduling or anyone reaching out. My machine is in Doral since two weeks. I am so frustrated. I canceled the entire order and will deal with a company that wants my money.
I like that NordicTrack has a 10'' web-enabled, full-color touchscreen that displays fitness stats during each workout. It also has 38 built-in workouts for a variety of training sessions and an iPod compatible audio jack, 3'' digitally amplified long-throw speakers with digital volume control. This treadmill can be set up pretty easy if you follow instructions but was difficult at first because I was looking at instructions. I dislike its capacity weight though. I started out 350 and it was slow but once weight started coming off it seem to pick up speed and work a lot better.
It's very basic so it is very easy and simple to use. However, the bars that you can hold come down a bit far and I sometimes hit my hands on them which hurts. Also, it sometimes has an old smell when I run on it, which could be because it is old. It is extremely heavy too so moving it around is almost impossible by myself. I can fold it up by myself though which is nice and it folds up into a small space. I also like that it is somewhat quiet and it has lasted me a long time. It has a place for my iPad as well.
It has Jillian Michaels backgrounds and scenes used for different running styles and the incline is super awesome for people that need an incline for their body and back. It's not easy to move around the house however I enjoy that I don't have to move it anywhere else but where I have it. I should have been more information about the heaviness of this machine but once you have the machine in the spot you will leave it in. It's great but not for moving around. I love the accessories it came with as well as the intended use of the entire machine. I love the way it takes you to a different level on its own. I would thoroughly recommend this treadmill for those who own a home.
It was very affordable, it is easy to use, not very complex, it’s foldable for easy storage. I also like the automatic shut off feature, there is a fan for cooling, simplistic and user friendly. Set up and using is quite simple. With the press of a button, connect the magnetic attachment to start and clip to shirt in case of falls, the open process is easy, unhook latch and fold down, fold up and latch to secure. But it doesn’t have a lot of special features, there isn’t a place to enter weight, or time limit or like random programs, can’t set timer. The belt sometimes doesn’t always work properly, it will occasionally stops, or slows down or takes a few seconds to get going. When you use the book holder, you inadvertently cover up the fan, so doesn’t help to cool. If you run, the book holder does not keep the book in place, and so the pounding of the feet cause books and iPads to fall off.
It was so so setting it up. I had help from a friend but I know putting it up by myself could've been tough since it was really heavy to lift. Maybe you could also have a Bluetooth speaker option made in it so you can run and listen to music without have to worrying about headphones. However, I liked the speed option as well as the setting to change terrain from flat to raised to downhill making my workouts more intense and personalized to me.
I like the fact that it records pulse, fat calories burned, and calories burned. Also, it has inclines. It is very easy and fun to use. It is also easy to set up and store. Once on, you hit start, set speed, incline, and go. To store it, you just fold it up and can store it in the closet or in a corner somewhere. I try to use it often. This one is at least 10 years old. If nothing else, I would buy a new one. I would also buy a rowing machine.
I like the design but also the simplicity of the product. Some companies have too many features. It is easy to use and the equipment is very intuitive. I find that people of all ages and experiences can use the equipment. Setting up the equipment was as easy as plugging in and getting started with a comfortable workout. However, I would like a newer machine. I am guessing that the newest models have a better technology resolution for the user. I think that a more modern screen and heart rate monitor would make the equipment more desirable. Nevertheless, I am able to just get on and work out if I choose to. Some features I like include the incline and speed. I also like that I can check my pulse and see the number of calories that I have burned.
The process of setting up the treadmill and getting it started is very easy to do and very easy to use. I have no issues with monitoring my time, speed, efficiency and more! It is in excellent condition and works perfectly. This treadmill has a lot of different features that I love to use and find incredibly helpful including Power Efficiency Booster, Quick Speed Controls, iFit App, LED Lights features. This treadmill is awesome. I love the treadmill and it meets all of my exercising needs.
Operating the treadmill is simple. You simply push start and go. There is a safety clip you can put on your person, so that if you fall and rip the clip off the treadmill, it will stop. The only thing I don't like is a fan on the treadmill that is useless. It is loud and doesn't blow any air toward the user. Otherwise, it is a great treadmill. I like the computer screen that shows the distance, mph, and time used. I like that it has an incline because I heard that a normal sidewalk is at a 1.5 percent incline. I also like that it fold up for storage.
My husband put the treadmill together for me. He needed a little assistance from our son for the big parts. It can be folded up for space saving or storage but I keep it fully assembled so that I can just jump on it quickly when I'm ready. I only need to push a button to start it. Easy peasy! The fan has 2 speeds - High and Low. However, even on high, it doesn't really cool me down as much as I'd like. The air I feel is only on my face. I would like if the fan was more powerful and had a broader reach to cool my neck also. But still, I like that it has a fan and it has ample space for walking or running. Also, I like that it is power-operated and the incline and speed are easily adjustable while using the machine.
I like that it is easy to program, has many different programs, and it runs smoothly. It was easy to assemble, and is easy to use. The colors are sharp, and it moves easily with no Berliners some less expensive machines have. It was very heavy though and difficult to get to our basement, but my husband did not find it difficult once we got it down there to put together. The directions were easy to understand and follow. But the graphics are not the best, and I wish it had a place for water and for my book or phone while I am exercising. Plus, I sometimes mistakenly stop it when I don't mean to, and it won't show me where I was.
My story start out like many an attempt to get into shape, and a decision to get into shape by purchasing a treadmill. Having done some research I purchased a ProForm treadmill, little did I know I would have been of taking my money lighting it on fire. To condense this down this experience went over a course of 2 years. Upon first use it would not run. This would be one of 5 parts I would be sent all of which would fail within a week to a month of use. I was sent over the course this experience at first 3 of the control panels- they would run for about a week to a month then once again would no longer function.
Finally after the third time the advisor send a control arm-that is the part where the key rest, this seems to have worked and after a year of replacement parts I thought it was working. Once again it failed after about a month. At this point the warranty expired and I now had treadmill that was 500 lb paperweight. I drag it out to the trash the other day. I will never buy a ProForm product ever again.
I purchased the treadmill on Jan 4. Was delivered Feb 9. March 16 the Bluetooth stopped working. And the customer service is not good, call after call, email, video call to finally admit there is an issue with the Bluetooth. Order was placed in March and received the part mid June. Although I purchased the parts and labor warranty they gave me a hard time to send the technician since I had to striped the console which came with no instructions. They send you links to YouTube videos like it’s the customer job to fix all the problems. Customer service still tries to deter you from getting a technician saying it will take 3 to 5 business days. The very next day the technician came and replaced the part.
The issue continues. When the tech called customer service. They say the Bluetooth doesn’t connect with a tablet - which was connected and working fine before the problem started - and that the iFit wristband I have doesn’t work with my equipment. When I told the lady that not only worked before but I have workouts on my iFit account she rushed to say she will only talk with the technician. So tomorrow again for the 6th+ time I am going to call and try to get someone on the call that know what they talking about so I can have a brand new equipment working again. If I could go back I wouldn’t have purchased this equipment from PROFORM and I DO NOT recommend the purchase just because of the customer service alone!!!
I decided this time when I was going to order my new ProForm that instead of ordering from QVC or HSN or some other TV or online outlet like I have before, I would order direct from ProForm. What a HUGE mistake. It has been nothing short of a nightmare to 1) get anyone from ProForm to communicate with me at their iconn email that they force you to email them at. 2) They do not tell you before you order that the company they use to ship with mostly only has Wednesdays to deliver your product and that they NEVER deliver on a Friday (which is the day that I am home). Also, they hardly ever have any Saturdays available.
I order this treadmill (PERFORMANCE 400i PFTL59515) in April and ONE month later I am still trying to track down where it is and why I don't have it after one month has passed. It was only going coast-to-coast in America, not going through customs country to country. Then when the delivery company finally contacts me, they have a bunch of horrible dates that I cannot take off of work to meet. They also give you NO indication of the time window. They say that you will be called again to schedule the time window. Horrible service.
So the only available date when I could request time off from work was in the middle of a vacation that I had scheduled a month away in the middle of the week on a Wednesday meaning that I cannot travel anywhere now on my vacation - essentially ruining any plans of getting away that I had since it's mid-week that they will deliver. TWO MONTHS after I ordered. Who knows what condition this will arrive in! I might have to refuse it if it arrives looking like garbage. ProForm is a COMPLETE NIGHTMARE to avoid dealing with. If you want to buy one, buy it from QVC or another TV channel that provides their own great customer service. I owned a ProForm before, loved it, but for this hassle - NEVER AGAIN. This is the last ProForm I will ever buy and I will also tell anyone I know NOT to buy one.
The motor froze up and ended up replacing it and next was the control board started eating the belt etc. I contacted ProForm and basically got no help from them. My treadmill is only 1 1/2 years old. A lot of money to spend on a big item for it to break so soon with no help.
I used a ProForm Treadmill at a gym recently while on vacation. The design had a bookrest. However, directly behind where the book rested were the buttons to speed up quickly, and to incline quickly. While either moving the book, or pressing down slightly to adjust it, one of the speed buttons was pressed accidentally. It jumped three speeds immediately, and without warning, and I fell off. I only had some bruises, but it could have been much worse. I wanted to put out a warning for others.
I ordered a ProForm 9000 treadmill on December 28, 2017 and never received it due to two separate order mix-ups by their seriously incompetent staff. The first delivery took nearly six weeks before I received what I thought was my treadmill. I added white glove service because the item was to go in an upstairs room and when the delivery team arrived, I showed them where to set it up. A few minutes later, I checked on their status and I couldn't believe my eyes when I saw them setting up a NordicTrack weight machine! I told them this wasn't what I ordered, but they seemed to challenge me because my name and address were on the order. When I showed them my email receipt, they looked pretty put out and annoyed, but begrudgingly dismantled the machine and hauled it off. Thinking there was a mix up at the local delivery center, I thought it would be an easy fix, but no such luck.
When I called ProForm to let them know what happened, I was transferred several times before being placed on hold nearly two hours only to learn they somehow screwed up my order and sent me the wrong item (I can possibly understand if it were the wrong treadmill, but it was not only a different brand but an entirely different type of work out machine). Further, I had to "return" an item I never ordered and reorder the one I wanted. At no point during this whole process did anyone offer any form of an apology, even after I had mentioned as much to the agent assisting me with the exchange. Shortly thereafter, I received tracking updates on the second "delivery", which arrived pretty quickly at my local delivery center on 2/21.
However, after waiting one week for someone to call me to set up delivery, I called to check on it only to discover that my treadmill never made it on the truck to begin with and, what's more, I would have to go through the whole nightmarish process AGAIN! Against better judgment, I began to do so, but then after being on hold another 45 minutes and reading the other negative online reviews, I figured enough was enough. Thankfully, a very helpful, apologetic sales agent soon took my call and helped cancel the order FOR GOOD and refund my card (or at least I hope). I wish I could have written a review on the actual item because it appears to be a very nice machine for the money, but seriously inept staff ended that for me and, at this rate, will likely be the end of ProForm.
Carrier supposedly called five times, but I have no indication on my cell phone. When I got the number from ProForm, I called the MDX Group (contracted for white glove delivery) and they indicated it would be a week before the treadmill could be delivered, but couldn't give me a specific time (two hour window). I told them I worked and would need time, but the woman I spoke to was less than sympathetic, and kept repeating herself. Finally, I scheduled for a Saturday, three days more to wait. They have taken so long that I am already having to make my first payment. Bummer! I am not happy with the company's representative and her attitude, nor the long wait for delivery.
Bought a treadmill on 1/3, and it arrived on 1/14. Assembled and found it goes to highest incline and stays there. Icon fitness diagnosed it as a bad console over the phone and placed an order for a new one on 1/16. It is now 2/14 and I’m still being told it’s on back order and cannot be given a timeframe for delivery. How does it take over a month to get a part to a consumer? I’ve attempted to contact returns and have been left on hold multiple times for up to 3 hours.
So, I had previously owned a ProForm treadmill. Had it for 3 years, and it gave out on me. I emailed ProForm for assistance and they asked me for make and serial. I gave them that information and never heard back. 3-4 months went by and still nothing. So I got rid of the treadmill. Ordered a new treadmill not ProForm and I was not happy with it. So I got rid of it and decided to go back to ProForm. I looked online and found the same one I had and it was in stock so I called and ordered it. Lady gave it to me at about 50.00 less than what it was. I never received confirmation email. So I called, it took me calling twice to get the email.
After a few weeks call back to find out where treadmill is, they told me the treadmill I ordered was discontinued and they failed to tell me this when I originally ordered it, why was it still showing online that it’s in stock? So they upgraded to next model, at no additional cost. Threw in a floor mat free and told me I would get free assembly. Again a week went by and no treadmill. I called again to find out where it’s at, they told me it was on back ordered, again failing to notify me.
I confirmed that I was still getting floor mat and assembly, and they told me they never told me assembly, and went as far to calling me a liar, and re listen to the phone call where I originally ordered the first treadmill that later turned out to be Discontinued. Where I declined assembly for THAT specific treadmill because I had previously had that one and knew how to assemble it. When I called the gentleman who corrected the issue and upgraded to the newer treadmill offered me the free assembly and floor mat for all the inconveniences. And they failed to review that call but called me a liar. I am very upset with ProForm and will no longer do business with them.
ProForm Treadmills expert review by Kate Williams, Ph.D.
ProForm has been engineering fitness equipment for over 30 years. Their treadmills are designed for both gym and home use, with prices starting at $999. ProForm has a treadmill for every level of runner.
Pro series: ProForm’s Pro series treadmills have extra cushioning and professional-grade construction, making them ideal for elite and avid runners. The Pro 9000 is a gym-quality treadmill that is designed for home use. It is iFit enabled and has a 4.25 HP commercial grade motor, along with other features.
Premier series: The Premier series provides current fitness technology for avid runners at a lower cost than Pro series treadmills. Features include an adjustable tablet holder, iFit enabled touchscreen and 3.0-3.5 CHP motor.
Sport series: The Sport series offers a budget-friendly treadmill for walkers and recreational runners. Features include iFit Bluetooth capabilities and a 2.0-2.5 CHP motor.
Boston series: ProForm’s Boston series treadmills are designed with the Boston marathon in mind, with features such as automatic incline/decline adjustment, speeds up to 15 miles per hour and footage from the Boston marathon to help you train for the event.
30-day free trial: Try your ProForm treadmill at home for 30 days. If you aren’t happy with your purchase, return it and only pay the cost of return shipping and a 10 percent restocking fee.
Best for: ProForm treadmills are best for walkers, runners and elite runners.
ProForm Treadmills Company Information
- Company Name:
- ProForm Treadmills