ProForm Treadmills Reviews

Proform only offers 90 day warranty on treadmills where as most companies offer a year. This treadmill is junk. Proform sport treadmill $500 quit after 10 miles. Won't run more than 20-30 seconds now. Don't buy. The control boards go bad. $250 parts and labor to fix.

I purchased the ProForm Carbon TL thinking it would help achieve my fitness goals. Less than 30 miles on the machine and I can’t get it work for more than 5 min. Consistently shuts off when you step on the belt. I’ve done everything to remedy situation, power supply check, lube, belt tension, reset the entire machine multiple times, tried to contact ProForm about my warranty with no response. This is the biggest ** ever made! Don’t waste your money!! It’s detrimental to anyone who is trying to improve their health. It takes a lot of will power to purchase the machine and put the effort into workouts only for the equipment to fail you. Just stay away from it!

Purchased brand new ProForm 5.5 Sport in March of 2022 and walked on it 5 days a week. The motor blew this week, so after spending $635, I would recommend against this product. I wasted my money. Treadmills made 20 years ago lasted at least 10 years without a warranty.

Had a treadmill that worked fine for a period, paid $1000 for. Had a nagging injury so rehabbed and wanted to start again but screen would not turn on. I opened then closed. Called service who said out of warranty but they could send a tech for $150 plus parts and labor. Guessing I'd be in for over $500 all said and done. They essentially said take it or leave it as that was the only solution they had. No trouble shooting options aside from turning off and on. Will not shop this brand again.

I purchased a Proform Treadmill 4 months ago. It stopped working (changed speeds at random, wouldn't respond to selections, etc). I contacted proform customer service in email, chat and phone over 3 weeks with no resolution. They required video evidence (in a certain format and time limit) which I painstakingly provided over several weeks to multiple agents of multiple times the issues occurred. Went through their troubleshooting steps over and over. The treadmill would work a day then start the issues again. Customer service refused to send a technician to my home to honor their warranty and product. Will never do business with them again.

I bought the treadmill in 2020, I had not stored it upright in the past. I had to store it upright just recently and the pin slipped. Did not hold it upright (holds about 1/4 inch) and luckily it fell on my wall and put a huge hole in it. The treadmill itself sits to the right, so in the upright position, the right side rubs against the right handrail and the pin is not long enough on the left, there is about a 4 inch gap on the left where the pin is. Proform tells me I will need to pay $160 for the tech to come out and pay for parts and labor to fix it. A huge safety hazard and I have no support from the company.

What an poorly ran customer service model. You think of the amount of money spent purchasing an item, that should last more than a year and a half, the $300 dollar a year subscription, which we have paid for twice, would equate to genuine customer care and honoring of their warranty. Instead we got auto generated answers, a representative that was incapable of troubleshooting, and greedy the stance of ensuring they would not back their product. Reading the reviews on this company, it sounds like this is business as usual for them. Their responses in here are EVEN auto generated, obviously an attempt to give the impression they are trying to remedy the problem. Way to scam people out of money with your poor craftsmanship, horrible people skills, and refusal to honor your warranty.

I bought a Proform treadmill in October of 2021. Paid over 400 for it. A week ago my belt stopped working, pretty sure it’s the motor. Called and talked to a supervisor Kevin, and I was told, "Sure your covered if it is the motor. First we will have to send a technician and it is 150-170 plus travel charges of 70 to verify the problem. Then once verified we will ship the part and you pay shipping. Then we will send the tech back out probably cost the same 150-170 to fix it." So what’s the point in warranty when I could buy a new one for what they are charging me for service tech to come out. Don’t buy. It’s my second treadmill with them. One stopped working in under three years and this one a year and a half.

I purchased this treadmill about 2.5 years ago. It was a nice treadmill. It has great features and pretty much everything you'd expect from a $1600 treadmill. I used the treadmill about total of 50 times when I couldn't get to the gym. Now, the incline won't work. When I contacted the manufacturer, I was informed that since I didn't purchase the "extended warranty", that any service on the treadmill would require me to purchase a one time "diagnostic service" through them at the cost of $159+tax. Then, the cost of any parts, a $65+tax fee for a return visit, and any "trip fees" that are accrued.

The motor on my old Proform died, so I ordered a new one. They shipped the new one to their local carrier but then apparently realized they had shipped the wrong treadmill because without advising me, they shipped it back. After trying to figure out what was happening with it (because the tracking made no sense), they advised me of their error but refused to let me cancel the order without charging me $420 in restocking and return fees. So their error became my loss of $420. Each of the 3 individuals I spoke with in various departments also had slightly different versions of what was going on with the treadmill. I would never deal with this company again.