ProForm Treadmills

The motor on my old Proform died, so I ordered a new one. They shipped the new one to their local carrier but then apparently realized they had shipped the wrong treadmill because without advising me, they shipped it back. After trying to figure out what was happening with it (because the tracking made no sense), they advised me of their error but refused to let me cancel the order without charging me $420 in restocking and return fees. So their error became my loss of $420. Each of the 3 individuals I spoke with in various departments also had slightly different versions of what was going on with the treadmill. I would never deal with this company again.

Almost 6 months ago the ProForm Treadmill 5000 started making a horrible humming noise which got louder the faster it went. When I first purchased the treadmill I also purchased a three year extended warranty which lasts until 2025. Since then I have traded emails with ProForm/iFit for 5 months trying to get this issue resolved and have a technician fix the problem. I have even sent a video with the noise. The latest email I received asked me to take apart the treadmill and try to fix the problem myself. WHAT GOOD IS THE WARRANTY!!! I'll never recommend them again.

I contacted Ifit/Proform on November 18, 2022 in regards to my treadmill turning on, but not working. They said the treadmill was out of warranty and they would have to send a technician out to diagnose the treadmill. Once the treadmill was diagnosed they would send a technician out to replace the defective part. I explained if the cost would be too much I would just purchase a new treadmill. I paid for the diagnosis and the Ifit/Proform stated the computer board needed to be replaced. I asked the Ifit/Proform rep if it was another part what other cost would I incur. The Ifit/Proform stated I would only have to pay for the part since I initially paid for the diagnosis and the cost of the technician to come out. I paid the initial fee and waited for my part to arrive.

I purchased a treadmill from Academy sports from ProForm. I spent quite a bit of money thinking I was going to be able to use this treadmill regularly, see a variety of options for walking and jogging. That is not the case, I see one track, no other capability unless you pay their monthly fee which is 29 dollars. Unfortunately, if you don’t pay the monthly membership fee, you only have access to one feature and that one feature sometimes doesn’t even work. The machine never saves and has to be reset constantly because it freezes up. The monthly membership fee is unreasonable, especially when you pay up extraordinary amount of money for a treadmill, if I would’ve known that coming into this, I would’ve never purchased this treadmill. I am trying to stay in shape not go broke getting there. On top of that when I am using it, I get shocked every time I touch the walking bar. Pretty unhappy with this treadmill. I would not recommend this treadmill.

After very little use the machine stopped working. I tried contacting customer support online but no response. When I did finally get through over the phone after an entire hour. Was told it was the console which has been a common problem. Was told it was out of warranty which I guess I expected but then said it would be $450 for the part and $127 for service. Not sure if the $127 was for someone to install the console on the machine I put together when I bought it or for them to troubleshoot it. Either way I hung up and will be disposing of this expensive treadmill before I give them another dime.

Bought a treadmill and started having issues about a year or so later. The tablet on the console would be stuck on the boot up screen. Followed their reset instructions and it would work for a couple days then back to boot screen. After a few resets the tablet does not turn on at all rendering the entire treadmill useless. Forget about tech support 3 hours, 4 hours, 5 hours I've been in queue on the phone and not a single person answered. I finally got someone from customer service to assist me (not technical support) and she was apologetic and agreed to go through some troubleshooting steps.

I am extremely disappointed in this company. I purchased a treadmill on December 8th. It has never worked. I have spent almost 24 hours on the phone with support, been transferred between departments with no results. The first piece they thought I needed took over a week and didn’t work. I have now waited almost two weeks for the next piece they think May fix the problem. I would like some results. Also I haven’t been able to use this and my one month free iFit is up and now I will be charged.

Bought the pro9000 first of December from the website via online customer service. (If you are looking to buy something they are all over it). Promised delivery by 12/24 of Pro9000 treadmill. I have called them at least 15 times. Sometimes someone answers and says I will get a manager to call you. Pretty sure there is no manager. They will not offer another option for a phone number. At this point I just want to cancel the order that I do not have but am already being charged for the APP. But this has also proved to be very impossible. Currently on a 45 min hold. This is a big company with serious customer service issues. I highly suggest avoid wasting your money and time. I am just going to file a complaint with my credit card. I give them a -0

I purchased my Proform pro 9000 treadmill in 08/2022 for $1500. It is now 12/2022 my console screen started shutting off while on treadmill. It came back on so I finished my workout. The next day the screen would come on then go off. Treadmill would not work. I tried calling for several days but was on hold for 30 minutes to over an hour. I finally got thru on a chat to where we got it into privilege mode. But I still could not do what he wanted me to do because the screen kept shutting off. They suggested I call them. That chat lasted an hour and 45 minutes.

I purchased a Pro 9000 treadmill. We switched the running platform twice, the control panel twice as well. Now it seems that the shock absorbers or something in there is broken. It makes a noise and the platform board stops when you run. And when you call customer service it takes forever for them to answer your call. If they order parts, they also take a very long time to arrive, you have to replace it yourself. When I purchased the extended warranty, it says that they will send a technician to replace any parts needed but not all the time I have to replace the parts myself. This machine is not very reliable. I'm very disappointed, frustrated.