ProForm Exercise Bikes

I was interested in the ProForm Pro C10R but had a few questions I could not find answers to. I tried the "Sales" number on their website but could not find a way to get to "Sales" with the phone menu. So I lied that I had a registered product and reached a technician who gave me a different sales number. That took me to the same phone menu! I tried a chat but it took forever finding a way to get it to transfer me to a person. By then I decided I didn't feel like typing all my questions and ended it. I searched the internet and found a third number that also took me to the same menu! I'm no longer considering a company like this.

After not even a year of use this bike stopped turning on. After several failed attempts trying to contact customer service about troubleshooting/fixing my bike (mind you this took over 2 months to chat with someone- causing my service warranty to expire), finally get a tech scheduled (and I paid for extra). Tech comes, says the plug-in they gave me was faulty and fried all my wires, "here's a phone number to call and the parts you need." After 6 hours on hold someone answers then puts me back "on hold" but turns out it was now after hours and the call promptly ended. All in all, don't buy from them, they sell faulty parts and have zero customer service to help you fix any problems you may have. To all of you in the same boat as me, I hope you end up having better luck.

I purchased a new ProForm Carbon T7 Treadmill & ProForm Carbon Bike in February 2021. Both warranties expired in May 2023. The small computer stopped working on the bike and when I called customer service, they said the 4-button computer display is over $200. That is absolutely ridiculous. The Treadmill fans are making noise and mostly not working. Both of these products should last, being lightly used longer than this. The small bike display is something I expected to be $30-$50 max. I bought both products because I thought they would be good quality. I will be exploring replacements that are not this brand.

I have called on several occasions and researched and watched videos on ways to fix my bike. I am Constantly trying to fix the bike instead of exercising. I got a Pro Form Studio bike Christmas 2021 and have rode bike maybe 4 times max with the iFIT workout videos working. I usually ride on manual mode because I get an error message and then try to update the software and then it never uploads and get a white screen. I have to hard reset every other ride.

I’ve never left a negative review before (for anything!) but this time I definitely felt like I needed to. I bought the ProForm spin bike for my home back in December. Unfortunately it’s February 15th and my bike is still not here. I’ve emailed 4 times, not one has been answered. I called twice and each time they have told me there was a shipping issue and I should have my bike in the next 2-5 days, surprise I still don’t have my bike. The only compensation was they extended the 1 month trial of their fitness platform, which was not helpful at all. I’m definitely disappointed that it’s taken so long to get my bike, let alone even have decent communication about why it’s been held up for almost two months. I hope the bike is worth the trouble it takes to get it delivered. Buyers beware for sure. Save yourself the trouble and look somewhere else.

I ordered a bike in December. Finally received in January and it was a mangled mess with parts missing. I emailed the company to the email that was indicated on the box if the shipment was damaged. No response over a week later. Sent another email and still no response. I called the company and could not get through the automated system because the bike was not registered. I tried over a dozen times. Finally I received a text from IFit trying to register and sell me classes. I accepted in hopes of finally speaking to a person. When the guy called back I explained the problem and he did give me a direct number to speak to someone in customer service. He set up a pick up for the damaged bike and scheduled a delivery for a new one. Finally a week after this I received a response to my original email about the damaged shipment. What a joke for customer service.

I purchased that ProForm bike and the service contract in November of 2021. The resistance in the bike is supposed to adjust to what the trainer sets it at and it is not doing it. Cannot reach by phone or email after several tries. iFit support emailed back acknowledging my issue and said it was being reviewed but never answered nor reached out to try to help. Frustrated with a new product and a service contract and not able to reach anyone.

I was so happy to find this bike at Costco. I had my eye on the Pelton, but it was out of my budget. I got it home with the help of two muscular guys - these bikes are heavy. We put it together and were super ready to get on them. It took 5 min for the right pedal to loosen and fall off the arm. I tried to screw it back, and it won't go. The thread is not working.

I received the bike for Christmas. The bike is heavy, making it difficult to return or it would be gone. Assembly was a huge process. The electronics on the bike are sluggish and at times completely unresponsive. The seat is very uncomfortable; I have ridden many different brands of bike for years and never experienced anything like it. About two weeks into owning the bike it started making a clicking sound that seems to originate in the wheel so loud it makes it impossible for anyone else to be in the room when I am using the bike. I registered the bike online and now cannot log into the account, nor does the link work to reset my password. This bike is expensive and the only thing that indicates any amount of quality is the weight.

I had been looking at this bike for a while and received it as a Christmas gift from my kids. It delivered to them on 11/23/21. By the time I got it the 30 day return had expired. We put it together with little issue although the cables that attach to the monitor are exposed. They are not long enough to thread into the handle at assembly. The resistance is supposed to automatically adjust with the instructor led classes however it is hit and miss if it works or not without making any change to the settings for smart adjust. The “cadence” or RPM on my bike reads about half of what the instructor calls for. No way to check calibration at least according to their website.