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I bought my ProForm exercise bike a year ago. First issue trouble with wire console did not work and now after 1 year 2nd issue pedal fell off... Poor quality. Don't buy this bike model PFEX78915R. HSN will not stand behind this product.
It is really sad you purchase a bike in June and finally started using it to find out it doesn't work as promised. They sell you a Google Map feature that doesn't work! Now they are selling Vaporware. Google Maps doesn't work with Android devices. That should be illegal. They should remove that from their marketing. I purchased an iPad only to find out the Bluetooth doesn't work either. I purchased a three year repair agreement still not work. Don't take yourself down this road with them. Peloton bike is a little more but it works. Peloton is giving 2 months free for their online classes. That is my next stop. Disappointed customer still paying for a bike that doesn't live up to their ads.
For 3 months now I have reinstalled iFIT software from every server provided by your support team. It has not fixed the problem. The bike is nonoperational and goes into an external loop. I am sure you are aware of this problem. When the iFIT team can’t fix the problem, they send me to the warranty side, UTS, and they send part. I am currently on the third console. None of these approaches has worked. The bike is still useless.
Yesterday, I spent 2 plus hours on the phone, first with UTS, who said they could not help me. So they sent me to iFIT. They said they could not help me, and told me that they had talked to UTS and they would figure something out. So, I get transferred back to UTS, who said they could not help me, and tried to send me back to iFIT. UTS wanted to send me another console, which would make 4 at this point. I paid for a warranty that does not fix my problem. I am getting pissed on from both sides of the same company from frontline support who refuses to give me a manager or someone who can help. I want a resolution to this issue or I will take this issue to court. And, I will take great pleasure in hitting the reviews section to let others know to avoid this company and its products. Either send me a new bike or give me a refund.
I have had the Tour de France version 5.0 model PFEX01915.0 for nearly 3 years now. I have to say it's been a bit of a rocky road. The IFIT membership was cheap enough for the first year and all seemed well. The Maps and Google Earth are ok. When first year was up the subscription to IFIT more than doubled. I canceled it and then found a deal for a 2 yr membership for about the same as the first yr, around 9 bucks a month which I can deal with. They have made it so I can download workouts from IFIT in TCX format an upload them to Strava which is a step in the right direction anyway, but I would like them to actually do this automatically like my Garmin GPS does for real rides.
Anyway, I bought one of their recumbent bikes for my wife. The head unit comes with a fan. When I assembled it the fan was noisy. I called them and chatted with the support person who shipped me a new head unit after I held the phone by it and he could hear the noise. But during this conversation I got the first hint that things could be pretty fishy. He said that this head unit was normally around $1000. I had only paid about $700 for the whole bike! I did not buy the extended warranty nor had I on my Tour de France bike. I am already paying for IFIT, I don't want to pay more. Then my TDF bike started to crash and not recognize my heart rate monitor. I was told by a 3rd party company that the console was over $1500!
I only paid $1400 for the bike. They had previously shipped me new HR monitor and a microSD to reprogram it, but they sent the wrong one - it was for the recumbent bike and it basically bricked my bike. I was pretty much getting ready to figure out how to dispose of this thing today - I have been dealing with them on Twitter - tonight I got an email saying they have shipped me a new console free of charge! I am stunned! I believe this company is starting to hear our complaints and possibly trying to make things right. I can't say this is going to work for everyone, but if you have problems with ProForm, contact them on Twitter. Their support people on Twitter seem to be able to make things right. I think our complaints are actually making a difference. I'm going to give them 4 stars for now as they do seem to be improving.
Anyone that has problems in the past should try to contact them on Twitter. IFIT is another issue, but if you cancel your contract every year and look for a new deal, you can usually get it for about 9 bucks a month I think. I think the subscription to Google Maps costs nearly that, so it's a price you have to pay for pretty pictures while you ride, just look around for deals on it. Well, I got a result in the end anyway. Thanks ProForm.
I actually like the product. However, the crank bearings wore out at 3000 km. For the price of this high end bike, they should last longer than that. To their credit, Icon did send a person out to fix and all parts and labour were covered. But the bike was out of service for weeks and I can't wait until 4 months (3000 km) from now when I get to do it all again. And then another 4 months from that... Etc.
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I bought the low end product and I assembled it perfectly and the console didn’t work. I contacted the website of the manufacturer twice and received an automated response, never heard from these people. I took it back to Sears and bought another product. What a inconvenience!!
I purchased the Tour De France bike in December 2017, then cancelled my order several hours later. It has been 3 months, and I am still paying on the product I do not have! They would not issue a refund! It takes at least an hour every time to get someone over the phone, and then they have no idea of why the refund isn't happening, or say "by the end of the week". Then the refund never shows.
Somehow, I got an email of a person, who is supposedly helping me with my refund. Her name is Jan ** and email is: **. Although, I am not sure how real this person is because every email sounds like it comes from somebody else. Also, no matter that person, there is still no refund. I have been giving them my money just so my credit is not affected with a late payment. My advice is to NEVER buy anything from them. Or, if you do, put it on the credit card. Then at least, if you cancel your order, you can say ProForm made a fraudulent charge on your account! They are TERRIBLE!
We received horrible, horrible service from this company! We purchased this Le Tour de France Studio Bike on November 27, 2017 hoping for delivery by Christmas. It took one month for delivery and another 2 weeks for someone to partially "assemble" it. Parts were missing and we had to (re)order what was left out of the box. The parts literally began arriving individually, one by one, over the course of 2 weeks. It is now January 28, 2018 and this unusable bike is STILL sitting in our home unassembled! We have emailed, tweeted and spoken by phone to numerous customer service reps with no success whatsoever! Unbelievable.
I purchased the ProForm ICON Upright Exercise Bike and am very disappointed. From the beginning there was a forceful knocking from the left pedal and I believe the screw pedal or crankshaft was stripped. It was only weeks old when, during use, the pedal completely collapsed and fell off the bike. The pedal is unable to be reattached, and by design, a complicated, time consuming and expensive solution will be required before the bike has a chance of being operable again. More specifically, the bike will need to be disassembled and the interior wheel mechanism, the Crank/Pulley, along with the Pedal and related parts, will need to be purchased and replaced.
Again, with such minimal use, I believe this problem represents either a design/engineering problem, or the use of substandard parts and materials. ProForm Icon representatives have been unhelpful, even indifferent, when I expressed consumer safety concerns regarding an injury caused by the separation of the pedal from the metal crankshaft. Note: ICON has an "F" rating with a consumer business rating agency - wish I would have inquired before and purchased a better product from a more reputable company.
DON'T BUY PROFORM. I purchased a ProForm exercise bike from Sears on a closeout sale. I opened the new box to assemble this bike and the bike was repackaged. There was no hardware to put bike together, the pedals had mud in them, no owner’s manual, all internal parts were not packaged correctly, the left pedals threads are stripped, pedal arm has deep scratches from pliers, and scratches on the bike. I expect a new product if I purchase a new product. This looks like a returned device or demo product that was repackaged.
I returned to Sears and they would not exchange since the store was closing and all sales were final. They suggested contacting ProForm. I contacted ProForm and they will not replace product, only will send me parts that were missing or damaged. Forget their replacement warranty, they don't stand by this. Sears states they don't repackage products and further stated if the box was sealed then it was never opened by them to contact the manufacturer. Looks like ProForm sells used equipment as new and don't stand behind their products. DON'T BUY PROFORM.
The ProForm was easy to set up, use and to store if not in use. I love that it has a large window to see my progress and that it is loaded with programs that are easy to use and reach your goals faster. You just hit start and go. It is also iPod compatible and 16 levels of resistance so I start out slow and move my way up. This is a great bike and affordable prices. It fits my needs.
My ProForm bike is easy to use. I like the ability to set different levels and be able to connect to the wifi to watch how far I've gone and be able to bike in different locations around the world. But I would make it with my ease of use and add additional features to connect to apps on my phone to stream directly to it and add speakers that are larger. It is easy to use but takes up a lot of room. I would like it to be easier setup to move to different rooms in my house and not take up so much room in the middle of the floor when storing it.
ProForm is very easy to use. I just jump on the bike and start to pedal. There's nothing I have to do first. I like to set it in front of the TV and watch while riding. I like the adjustable seat as I'm short and too many bikes are too tall for me. This isn't comfortable since I pushing the pedals with my toes. It also hurts.I tried out a lot of bikes to find the right height. Also, this bike doesn't have a lot of features but I can see how far I go and how much energy I expend, but not much else. I would like it to measure my calories burned.
I like the different ways you can use the ProForm 740 ES exercise bike. I like the heart monitor and the way you can adjust the bike for different types of people. I also like the display and the comfortable seat. I used it as a start to my home gym and I liked the way I could use it as several pieces of equipment that I got rid of. It looks good and more professional. The bike was easy to set up and it came with easy to use instructions. My sister has one and she also helped me learn how to operate it but I had to get used to the console. The bike I owned previously had a seat that was torture to use. The only thing I would do differently is to add Pandora or Spotify and play songs that you like, download an e-book so you can read while you exercise or maybe check out your email.
The ProForm 740 ES exercise bike is made in a way where it doesn't hurt your muscles to do the workout. It is greatly priced and already has more features than most bikes I had looked at. It is compatible with iPod and has numerous built-in workout programs. It also has an innovative touch screen. The setup for the bike was pretty straightforward and didn't take more than 45 minutes for me to finish it. The directions are included and are simple and not hard to figure out. Anyone would be able to figure out how to set it up. It's best bang for your buck when looking at exercise machines.
I have a ProForm 135 and it was fairly easy to set up. There was quite a bit of assembly but the instructions were very clear and easy to follow unlike the instructions on so many other things that you get. There are many features that are digital and easy to use unlike the old ones. There are also many different settings for tension and for measuring the distance and calories list. I liked all the features that it had and I was very satisfied.
I like the shape of Proform. It makes exercising easy and enjoyable. It's comfortable and is the most awesome piece of equipment I have ever used. You stand on it, grab the handles and pedal, you can adjust the speed as needed. It is very easy and simple to use and has many unique safety features. I could not ask for a better piece of exercise equipment.
My ProForm is a hybrid, a bike and elliptical in one. Putting it together was a little challenging for me but I did it. It is very easy and convenient to use. I remove one bolt and it changes from an elliptical to a bike and the screen lowers so you can see it while riding the bike. You can also adjust the area for your feet with ease and switching them to pedals is very simple. You can adjust the pedals forward and backward as well as the transition when you are on the elliptical. The screen is easy to navigate and it has a place to hold my water bottle. However, the speakers are horrible and there isn't enough space hold things while I'm working out. I use my phone for music when working out. I attached my phone with an adapter and was very disappointed when I realized how low the volume was. I can barely hear it when I started working out. What's the point in adding the feature if I can't use it. Also, I had no place to set my phone.
The ProForm Bike had a monitor I really liked. It was easy to find out the speed you were going and you could also monitor your heart. This monitor kept track of how many miles you had ridden in a given week or longer depending on when you deleted the history. Plus, the seat was comfy and the bike was quiet. It was easy to use, very sturdy and doesn't move around when you ride even when you are riding at higher speeds. I really liked this bike but it is very heavy. Most likely if it weighed less it wouldn't feel so safe when riding. Since I always felt very secure on the bike I was never really bothered by the fact it had to stay in one place. I really enjoyed this bike.
The Proform 740 ES exercise bike has a 7" touchscreen, built-in dual-grip heart rate monitor, global Google Maps route, 2.0 sound system, ergonomic foot pedals and it is Apple iPod, USB and Bluetooth compatible. I bought this bike because it is comfortable to sit in, you pick the route you want to ride that day, hook up your iPod and go for a fun and effective ride. There was some setup and I got my friend to help me. We had to put the seat on, then you sit down and turn it on. It has a lot of options when the screen opens up. You set the type of ride where there are many levels, put your music on and take off.
There are a lot of features that I enjoy about the ProForm 740 ES exercise bike. It comes with a touch screen that’s in color, an enhanced flywheel and you can pick from a lot of different workout apps. This is a great bike for general exercising and for trying to get in shape, gives a great workout with diversity. Like most bikes, some of the pieces already come together so it is very easy to assemble. Plus, the manual makes it very easy to understand how to put it all together.
Setting it up was easy because it came pre-assembled. Pretty simple operation overall, just sit and pedaling. I ended up watching television while pedaling and the touchpad started recording the distance traveled. Information showed distance and calories burned as well as speed. The exercise bike is inexpensive and lightweight so it could be taken from room to room. I would like it to have a better visual pad that shows progress made and I would've preferred it to be a lean back bike instead of sitting upright. It would've been more comfortable.
The Proform is a great fit and is easy to use. You just plug it in and hop on and start riding. Also, you can adjust the settings according to what you want so that is an amazing plus. All you have to do is press the buttons on the bike and ride it accordingly. I like how well the Proform works and the times feature that allows me to run on the bike for a specified period of time until I have burned a set amount of calories. I also love the feature that lets you run or ride miles based on a time clock and mile adjustment clock as well. However, I do wish that the bike was further down tbh. It is a little high up and makes things more challenging for me when I am exercising. The great height makes the pain worse but it does work effectively, so that is a plus there. Overall, it is an amazing bike.
My ProForm Exercise Bike is firm, the seat fits to my liking very well. It is not an upright, it’s more of a sit down type exercise bike instead of a typical bike type machine. It’s comfortable and easy on the knees but the seat is a little too hard to move back and forth but very manageable and the bike doesn’t have handles. The display broke and there is not fixing it so you can’t track your time and all your vitals. The foot pedals are a little hard but reliable, could be some better things but still is good bike. With this bike the pros outweigh the cons. It's worth what it costs.
My ProForm Exercise Bike is very easy to use. I did the initial set up and didn't encounter problems at all after the fact. It's very easy to just hop on now that it's up. Furthermore, it doesn't get stuck or ride up. It is also very easy to spend a lot of time on this bike. They could make the bike a bit cheaper but still, I would definitely recommend it to anyone.
ProForm is versatile exercise bikes that track your progress. It is effective with results and burning the calories that everyone will notice especially yourself. Everyone is suitable for this. It is not too hard nor too easy to use but once you get past it, it is fun and enjoyable. The price is steep but in the end, it is worth it. I have no complaints about the product but if it is more affordable, it would be awesome.
I like the new technology that ProForm offers and it gives me the ability to have some variation in my workouts. But my current bike is standard and boring. I didn't have any problems setting up the ProForm bike though. It was a breeze and so is using the bike (with the exception of the gears), but I don't get the best workout. Working out can be tedious so I need to make my workouts as fun as possible. But most of my time is spent trying to get comfortable on the bike and changing gears. The seat also doesn't adjust well and the screen is antiquated. This bike was a gift and I would not have purchased this one for myself. The materials seem to be cheap and a child's bike is constructed better than this. The price was great but you get what you pay for.
It was a difficult process to set up the ProForm Exercise Bike. There were many parts. Even following the directions did not make the process easier. Furthermore, I would like a calorie counter and maybe a scenic screen that looks like I'm biking through a park somewhere nature like. It would be fun to have a 3D exercise while biking. Still, the bike was easy to operate. I like the reclining seat which supports my back and the tension adjustment which allows me to pedal with resistance. I also like the speed monitor and the timer. It was worth the price.
ProForm is very easy to use, navigate and move out of the way. It's also upright and quiet. I use it multiple times a week and I see improvement in my legs and works well for fast cardio. It is my absolute favorite.
I like that the ProForm bike is smooth and easy to use and that I can adjust the intensity of the pedals. I can also adjust the speed and it keeps up with my calories burned. However, it was difficult to put together and I didn’t have the tools I needed. I tried to read the instructions and do it myself but I had to get my husband to do it. I wish it had a TV monitor attached that I could watch TV or plug my phone into like the gym. Also, there isn't a way to save my info to keep up with my progress.
ProForm Exercise Bikes Company Information
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- ProForm Exercise Bikes