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ProForm Exercise Bikes

ProForm Exercise Bikes
Overall Satisfaction Rating 3.06/5
  • 5 stars
    22
  • 4 stars
    19
  • 3 stars
    13
  • 2 stars
    2
  • 1 stars
    28
Based on 84 ratings
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    ProForm Exercise Bikes Reviews

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    Page 1 Reviews 1 - 10
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 16, 2020

    I purchased a ProForm Tour de France bike the beginning of December. I bought the white glove assembly and it was delivered several weeks after. On the technician turned it on. It did not work. Call the company. They sent a wire because that’s what they thought it needed. It did not. Ordered more parts and all of them were back ordered. Told them to pick it up because it did not work and they’re charging me $250 for restocking fee and will not refund the white Glove assembly. Obviously not recommending this bike or anything from pro-form.

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    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 16, 2019

    I received my ProForm TDF 2.0 bike 10 days ago and assembled according to the instruction manual. All good up to that moment. I that went for my first spin. In 15 minutes the axe of the pedals shifted to the right so that the left pedal hit the side of the bike and the pedals would not turn anymore. Customer service is not very helpful and they seem more concerned about asking all the bike number/id of which they already have a record in the order than to rectify the obviously disastrous issue. I will definitely attempt to return the bike and move to a better brand.

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      Are you this business?
      Rated with 1 star
      Verified Reviewer
      Original review: Nov. 8, 2019

      Purchased a 440 ES recumbent bike. I had problems with it the first time I used it. I have been submitting service requests since 10/23/19. All I receive is an email that someone will contact me soon. No contact. Very poor consumer service and very long wait times on phone.

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      Rated with 1 star
      Verified Reviewer
      Original review: Oct. 11, 2019

      I purchased the ProForm 400.... Then had to purchase a decent set of pedals for it, setting up was simple enough but have to do this every time as the adjusters are utter garbage. The leather strip that is used as the resistance surface on the tensioner is crap and fell off as the glue or lack of rather was bad... So in short I have spent a further 200 on pedals and fixes... And it is still rubbish.. Buy a decent bike and turbo trainer.

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      Rated with 1 star
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      Verified Reviewer
      Original review: Oct. 9, 2019

      This company has poorly built fitness equipment. I have purchased three faulty bikes from this company. The first bike right crank arm and pedal fell off only owning it for less than one month. They sent a replacement for the part and it happened again on the same side. They asked me. I send them proof of payment, which I did. They advised me to teach the bike and they will be sending me a refund check between 2-4 weeks, it's been over two months now and I'm still waiting on my refund.

      I ordered a different bike and when it arrived, there was a big hole on the side of the box. I requested for a replacement. They sent me a replacement bike but the built in fan in the console wasn't working. They advised that they will need to send me another console. I received the console and now the left arm pedal just fell off the new bike. I have requested a refund but has been given the runaround. No one wants to talk to me now and I have been called names by their customer service rep.

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      Rated with 1 star
      Verified Reviewer
      Original review: Aug. 21, 2019

      I've now owned this bike for over a year and a half and I cannot recommend this product. The bike has already had significant problems, necessitating parts to be replaced by a technician. As for the video interface, it's almost laughable how poorly it operates. The tablet that runs the program is running Android 2.2-from 2010! All Google maps are laggy, and all its trying to show are a series of still images. I'm able to stream anything else in my house so it's not a bandwidth problem on my end. As for the other screens of information, I can't switch from one screen to the next without several seconds of lag between each swipe.

      The tablet's processor is grossly underpowered-to the point it's hard to use the tablet. While it is definitely nice that the interface automatically adjusts the incline to the road grade, the bike adjusts wildly in incline from a steep grade to downhill, all on a dead-flat road surface. It's frustrating to get the resistance adjusted properly only to have the bike arbitrarily spike the grade up and back down for no reason whatsoever. Also, I am on the second display (tablet) in this year and a half. I'm glad I paid for a warranty but it's run out now. I truly don't know if I'd bother fixing anything at this point. I really feel like I should have opted for another, popular bike product instead of this one.

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      3 people found this review helpful
      Rated with 1 star
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      Verified Reviewer
      Original review: Feb. 25, 2019

      I bought my ProForm exercise bike a year ago. First issue trouble with wire console did not work and now after 1 year 2nd issue pedal fell off... Poor quality. Don't buy this bike model PFEX78915R. HSN will not stand behind this product.

      6 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Jan. 31, 2019

      It is really sad you purchase a bike in June and finally started using it to find out it doesn't work as promised. They sell you a Google Map feature that doesn't work! Now they are selling Vaporware. Google Maps doesn't work with Android devices. That should be illegal. They should remove that from their marketing. I purchased an iPad only to find out the Bluetooth doesn't work either. I purchased a three year repair agreement still not work. Don't take yourself down this road with them. Peloton bike is a little more but it works. Peloton is giving 2 months free for their online classes. That is my next stop. Disappointed customer still paying for a bike that doesn't live up to their ads.

      7 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Dec. 22, 2018

      For 3 months now I have reinstalled iFIT software from every server provided by your support team. It has not fixed the problem. The bike is nonoperational and goes into an external loop. I am sure you are aware of this problem. When the iFIT team can’t fix the problem, they send me to the warranty side, UTS, and they send part. I am currently on the third console. None of these approaches has worked. The bike is still useless.

      Yesterday, I spent 2 plus hours on the phone, first with UTS, who said they could not help me. So they sent me to iFIT. They said they could not help me, and told me that they had talked to UTS and they would figure something out. So, I get transferred back to UTS, who said they could not help me, and tried to send me back to iFIT. UTS wanted to send me another console, which would make 4 at this point. I paid for a warranty that does not fix my problem. I am getting pissed on from both sides of the same company from frontline support who refuses to give me a manager or someone who can help. I want a resolution to this issue or I will take this issue to court. And, I will take great pleasure in hitting the reviews section to let others know to avoid this company and its products. Either send me a new bike or give me a refund.

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      8 people found this review helpful
      Rated with 4 stars
      Verified Reviewer
      Original review: Dec. 11, 2018

      I have had the Tour de France version 5.0 model PFEX01915.0 for nearly 3 years now. I have to say it's been a bit of a rocky road. The IFIT membership was cheap enough for the first year and all seemed well. The Maps and Google Earth are ok. When first year was up the subscription to IFIT more than doubled. I canceled it and then found a deal for a 2 yr membership for about the same as the first yr, around 9 bucks a month which I can deal with. They have made it so I can download workouts from IFIT in TCX format an upload them to Strava which is a step in the right direction anyway, but I would like them to actually do this automatically like my Garmin GPS does for real rides.

      Anyway, I bought one of their recumbent bikes for my wife. The head unit comes with a fan. When I assembled it the fan was noisy. I called them and chatted with the support person who shipped me a new head unit after I held the phone by it and he could hear the noise. But during this conversation I got the first hint that things could be pretty fishy. He said that this head unit was normally around $1000. I had only paid about $700 for the whole bike! I did not buy the extended warranty nor had I on my Tour de France bike. I am already paying for IFIT, I don't want to pay more. Then my TDF bike started to crash and not recognize my heart rate monitor. I was told by a 3rd party company that the console was over $1500!

      I only paid $1400 for the bike. They had previously shipped me new HR monitor and a microSD to reprogram it, but they sent the wrong one - it was for the recumbent bike and it basically bricked my bike. I was pretty much getting ready to figure out how to dispose of this thing today - I have been dealing with them on Twitter - tonight I got an email saying they have shipped me a new console free of charge! I am stunned! I believe this company is starting to hear our complaints and possibly trying to make things right. I can't say this is going to work for everyone, but if you have problems with ProForm, contact them on Twitter. Their support people on Twitter seem to be able to make things right. I think our complaints are actually making a difference. I'm going to give them 4 stars for now as they do seem to be improving.

      Anyone that has problems in the past should try to contact them on Twitter. IFIT is another issue, but if you cancel your contract every year and look for a new deal, you can usually get it for about 9 bucks a month I think. I think the subscription to Google Maps costs nearly that, so it's a price you have to pay for pretty pictures while you ride, just look around for deals on it. Well, I got a result in the end anyway. Thanks ProForm.

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      3 people found this review helpful

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      ProForm Exercise Bikes Company Information

      Company Name:
      ProForm Exercise Bikes
      Website:
      www.proform.com

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