About ProForm Ellipticals
Overall Satisfaction Rating
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ProForm can you explain something to me? How do you as a company charge a customer for return shipping on a product the CUSTOMER NEVER GOT? Yes you read that correctly. You charged us 250.00 dollars for return shipping on a item WE NEVER RECEIVED. The company YOU contract to deliver the equipment 2k plus set us a delivery date 3 times…. Yes 3 times and continued to change the delivery date after we had taken off work to be home for those said deliveries. They did this 3 times!!!! So we cancel our order and you feel like it’s a good business practice to charge US 250.00?
Seriously? How is that even possible? When we spoke to numerous PROFORM employees they never tried to waive the fee and in fact told us it was impossible and that we are responsible for the 250.00 because we are canceling our order for a product we never got due to a company you contract to deliver the goods? I want a explanation as this seems pretty close to illegal.
We are sorry to hear you never received your unit. As stated on our website, returns even if you have not received your machine will be charged a return shipping and restocking fee. We are sorry if this wasn’t clear when you were ordering.
Your feedback is important to us and will be passed on to the appropriate teams for further consideration. If you have other questions, please contact us at support@iFIT.com or by calling (833) 680-4348.
Thanks! - ProForm - Powered by iFIT
I put my trust into this company along with their online wording. Due to a disability I paid an extra $214.00 for set up believing that assembly was done by individuals familiar with the Proform elliptical. Two young kids brought my machine and stated they had never put a Proform elliptical together before. They struggled for a few hours and caused damage to my equipment and left me a huge mess to clean. I spent an hour on the phone with customer service which was unpleasant. I was told they hired 3rd party to set up. Ummmmmm $214.00 for set up by individuals who have no idea, no experience and damaged my equipment. Unacceptable. We went round & round. Finally, I was given a refund on the set up by my machine was damaged. The online setup was extremely misleading. False advertisement. I have video & pictures.
Although the assembly service that was provided to you did not meet your expectations and some damage occurred to the aesthetics of your equipment, we are glad a refund was issued to you for that service charge.
Based on these pictures, the damages appear to be minimal. Does your equipment work appropriately as assembled? Are you needing further assistance?
We hope your experience with the machine itself is supportive to your fitness needs.
Thanks - ProForm
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I purchased an elliptical on Black Friday. After 10 days of phone calls and false promises of my call being returned, I was told that my product will not be delivered until JANUARY 19th, TWO months after I have ordered it. I will have had to make 2 payments on a machine I don't have. After being on hold for OVER 90 MINUTES, I was basically told that they don't care and won't do anything to help get it to me faster. THE MACHINE HAS BEEN AT THE SET UP COMPANY SINCE DECEMBER 10!!!! I should have ordered the NordicTrack elliptical.
We are sorry that you have not received your equipment yet. There have, unfortunately, been some severe shipping delays over the past several months.
We would like to help you look into this order and check the status and see if we can help in any way.
Please contact us via Facebook message on ProForm's Facebook page. We are here to help.
Thanks! - ProForm
We bought a Proform elliptical in October 2021. The elliptical was installed by Proform installers. The first three days it worked smoothly. After that, it started making a thudding sound every time we pressed the left stepper. There was a slight vibration as well. Another issue is the touch screen, even when it is connected to the wifi it is very clumsy and not sensitive to touch. I open a session and it stops all of a sudden and goes back to the home screen. It is such a hassle that I have stopped using it. We are really disappointed with this machine.
Another issue is Proform customer service. They do not respond quickly and think that it is normal for the machine to make a thumping noise. They said they will send a part to change without figuring out what is wrong with the machine. We have to contact a technician once the part is here and he will install the part. We will see if that eliminates the sound.
Oh no! We are sorry that this unit is making unusual noises and that we could not answer you as quickly as you hoped.
We want to make sure your unit is in perfect working condition as quickly as possible.
For the best experience, reach out to us on ProForm's Facebook page by private message. Please let us know how we can help you further.
Thanks! - ProForm
I love my machine. It’s easy to put together. The QR code for the video made it very easy. It low impact and easy to use. I love the variety of classes and the different trainers keep things fun and interesting. I can work out 20 minutes or an hour without being bored. I received this at a discount in exchange for my honest feedback.
The ProForm Elliptical machine is excellent in terms of quality, features, dimensions and touch and feel. I love exercising in the machine everyday which is easy to use and sync stats to phone. I'm 6 foot and 2 inches whereas my wife is 5 foot and 3 inches but we both feel comfortable working out in this machine. The overall quality is excellent and forget not it's easy to assemble and set up the machine. The instructions are well written and can be followed by anyone. I received the item at a discounted rate for my unbiased opinion.
I received the elliptical machine quick and everything I needed to set it up was included. It also connects via Bluetooth to the iFIT app, which is fun to use. The machine is compact and the strides are comfortable. The machine fits great in my small home. It’s quiet and you’re in control of how much of a challenge you want the elliptical to give. It has so much functionality to it. The display shows your speed, estimated calorie burn, and so much more. I am so impressed. This is based on my honest experience and opinion, which I’m sharing for a discount on the product.
Thanks for your uplifting review!
We are thrilled that you are enjoying your elliptical and rooting for you to meet your fitness goals.
Feel free to reach out to us on Facebook if you need any assistance.
Thanks! - ProForm
I am adding to my home gym equipment but don't have a lot of space. I got a ProForm elliptical and it has a reasonable, compact footprint without me losing out on a good workout. I am attracted to Proform because it was the brand my parents always purchased when I was growing up and I remembered the quality. The quality is still there.
This is a sturdy elliptical. It is extremely quiet and smooth feeling when you exercise. If you have an uneven surface, you can adjust the feet. I thought that was well thought out.. It was put together in about an hour and half and I'm enjoying the free iFit trial. It gives me an opportunity to journey the world while working out. The trainers seem kind and are motivating. The water holder is large enough that I can hold my large YETI. I would say, as with any work out equipment, make sure you have enough cord space. My outlets are mid wall in my basement so a surge protector worked well since the cord isn't super long. This elliptical is going to give me years of use. I received this item at a discounted rate for my unbiased opinion.
I purchased my elliptical for a Christmas gift. Reviews looked great on the site. Approximately 6 months after use I starting hearing a sound while using that sounded like a mechanical issue. I called the warranty department the tech had me do a video call to confirm problem. The tech confirmed there was an issue and ordered parts. This was around June. I received an email stating if I were waiting on parts, wait until parts arrive then schedule service. Parts arrived and I scheduled service.
Finally got a tech appointment in August. 1st tech assigned after several attempts to contact, texted me and said, "I no longer work for this company." Ok... Called again and was assigned another tech. Appointment scheduled.. Tech had to cancel 1st service appointment for personal reasons. Ok rescheduled and tech came out to service elliptical. Super nice tech. They found where the issue was took out a part already installed and put it back in (None of parts ordered were installed). The noise went away.
A few days later the noise returned. Ok..no problem. I called warranty department back. Customer service rep stated, "No problem I will resubmit, if you don't hear anything back in 24 to 48 hrs call back." (by the way I informed the rep none of the ordered parts were installed) Did not hear anything from Proform warranty dept. So I called back. I called and while waiting on the representative to research my service order the phone hangs up. I called back and she asks me for my model #. Wait....what???? This service order has been ongoing since June. It is now September. Asked rep to hold on while I get the info requested and yup...you guessed it phone hangs up again.
I called the company that handles the service orders and I was told proform stated on the service order customer is to install parts on their own. Now I am the subject matter expert on their equipment according to them. I have never...ever been told by any warranty department or company that I have purchased from to install or repair the purchased (warrantied) item myself. Why am I paying for a warranty???? Lessoned learned here for sure. Do more research and don"t just rely on the reviews for the product website.
We’re sorry the unit you received has been making noise and needing repairs. We would like to ensure that your equipment works correctly for your use so we can be a positive part of your workout routine.
We also apologize for the abrupt disconnects you experienced with our Member Care department and understand how that interrupted and confused communications.
Please message us via Facebook for quality care and assistance. Let’s get you the service available.
Thanks - ProForm
Bought an Elliptical a couple of years ago. Warranty run off. However called and paid for a technician and parts. Over the phone, I let the customer service person know what the machine was not doing. No one ask me for a videoconference call to confirm the parts. They confirmed the parts that I will be needing by phone. Waited for more than 3 weeks. Parts arrived and called the technician. He told me those not were the needed parts that I needed the console instead of the resistance motor. NOW called back and the customer representative told me that they don’t have the console anymore. I paid for the tech and parts and the machine still not working. Thanks for nothing…
We are very sorry for the problems you have experienced with your elliptical and that you received the wrong parts to fix your unit. We appreciate this feedback so we can improve our customer service. We want your elliptical working as soon as possible which is why we are here to help.
Please send us a direct message on Facebook so we can assist you further. We look forward to hearing from you.
Thanks! - ProForm
ProForm Ellipticals author review by Joey Thurman
Proform has been providing innovative training tools and fitness equipment for over 30 years. They have a variety of ellipticals, including hybrid options that allow for multiple types of workouts using one machine.
Hybrid trainer: Proform’s Hybrid trainer is both an elliptical machine and a recumbent bike. It easily transforms between the two machines, so users can benefit from two different types of total body cardio workouts.
Pro 16.9: Proform’s most advanced elliptical is the Pro 16.9. This elliptical features a 10” web-enabled full-color touchscreen so you can watch TV or browse the Internet during your workout. It has power incline up to 20 degrees and a 20” adjustable stride. It arrives fully assembled so you can start your workout as soon as your machine arrives. It is priced at $2,499.
iFit enabled: iFit technology is available on many of Proform’s ellipticals, including the Hybrid trainer, giving users access to Google maps, training videos and automatic tracking. Note that iFit requires separate purchase and registration.
30-day money back guarantee: Consumers who are not completely satisfied with their Proform elliptical purchase can return it within 30 days of receiving their product for a full refund.
Free consultation: If you aren’t sure which Proform elliptical is best for your needs, fill out a short form on Proform’s website. You will be contacted by a representative who can help you choose the best elliptical for your space based on your fitness goals and budget. You can also send away for a free information kit to learn more about any of Proform’s ellipticals.
ProForm Ellipticals Company Information
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- ProForm Ellipticals
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