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I am a CHF, high blood pressure, and diabetic patient that is relatively new to PAP treatment. I have been treated for about 4 months. I was on a Respironics BiPAP for the first 3 months. I am now on a BiPAP s/t. I have had great #'s on my blood work since beginning PAP treatment. I have lowered my A1C, my cholesterol and have even began to lose weight. I believe I am retaining less fluids under PAP treatment, I have not changed much on diet or exercise. My AHI #'s are slowly coming down from a 69 to around 10. I would expect it to lower even more. Thank you for assisting me in my quest to add years to my life.
After 2 weeks it had a factory error and had to be replaced. Next, horrible, loud sound coming from water area. It was missing a seal. Then it turned on and unable to turn off then the exact opposite, error code. Next, error for heated tubing, had to replace the tubing. It isn't recording any of my data that should be on DreamMapper app. The machine also lost all of my settings, I had to go to DME and have them put them back in. All of these issues occurred within 45 days of getting my machine. Unfortunately I am stuck with this machine for 5 years!
The head gear Velcro will not hold so the face mask constantly loses its seal. The first 3 months is fine. After that it's horrible. Why can't they fix this problem. Medicare only covers that expense every six months. I have bought new Velcro trying to get it to work and it's a pain.
I purchased my first SimplyGo Mini for Respironics after deciding that renting a personal oxygen machine was not going to work for me as we were moving in 2016. I started having major problems with it and had to return it to an authorized service provider of the dealer who sold it to (US Oxygen Supplies). It took 4 months for them to return as Philips was backlogged! The machine needed every part repaired. I had bought another machine (yes for over $2400) so that I could still go outside and do my physical therapy required by my lung transplant doctor. I also had to rent a concentrator from a rental service to ensure I had oxygen.
After the repair, all seemed fine until the first one started sending me warning signs that I needed to send it back for service which I did (thank goodness for my second machine). It was returned after it recalibrated as the machine was not giving me enough oxygen.
Now, the second machine needs to be sent back as I'm getting a warning signal. The battery doesn't hold its power and quickly is depleted. I even switch to my additional batter (yes, I have an extra one along with the two machines). Both machines are switched out once the battery level is low. This new machine was purchased in 4.2018 and both under warranty. These are oxygen machines! To make matters worse, I have to pay for shipping and the return. I would not recommend this product to anyone!
I've had a Philips Respironics Cpap machine for 4 years. Initially it was easy to just call a UK number and place an order for replacement nasal masks, frames etc but it's becoming more and more difficult to do. Finding the online shop is challenging enough. You can find plenty of information but not actually how to buy. When you do eventually find the correct site, it often doesn't complete your order. The once useful telephone ordering system is almost non existent now. You can call and speak to an overseas contact centre who can arrange call backs.... No use if you're a busy working business. I called at 11:30am and was told I could have a call back between 2pm and 6pm. Hang on.... I just want to buy a replacement part!
I can only recommend Philips Respironics if you're a) housebound b) do nothing all day. UPDATE. I did have the call...FROM HOUSEHOLD APPLIANCE DEPARTMENT! Back to the drawing board. The standard of service has dropped so badly. I suggest before buying any Cpap machine, you actually look how easy it is to buy replacement parts. All Cpap machines do the same thing in essence.
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If you have an issue with your CPAP machine do not bother calling or emailing the company for assistance as you can literally sit on hold for 2 hours and still not get a reply. Their suggestion to email them is also a waste of time as they say they will respond within 24 hours however I have waited about week so far with no response. I am not impressed with this company and when needing to replace my machine one day I will find an organization that actually cares about their clients.
I have had my Philips Respironics DreamStation for a couple of years now. I have had the whistling issue that others have complained about and it seems to be the seal between the water tank and the air outlet. When this happens I open the chamber and re-close the chamber. This seems to reseat the seal and the whistling stops. The other more disturbing problem is that I have had my CPAP machine turn off by itself a handful of times. The first couple times I thought maybe my hand hit it or something but last night my wife woke me up because she heard me and I had my mask on but the machine was off. I will contact my CPAP supply company to address the random shut off issue since it seems to be increasing.
I have used a CPAP for about 14 years. I had my first, a ResMed, for about 10 years. When I got my second one, I switched to a Philips System One. My medical insurance allows for a new one every five years. Also, coincidentally, Philips has a 5 year guarantee on their models. My first Philips started to make loud noises soon after I got it. I actually put up with it for a long while before going back to the sleep clinic for them to look at it. They gave me a replacement until the original one could be fixed.
Soon enough the second one was making a high pitched noise that made it impossible to sleep. I started wearing earplugs to bed. The original never came back so I went back to the sleep clinic and they confirmed the high pitch noise. Once again, they gave me a replacement. This third one, once again, makes a horrible noise. Sounds like I'm sleeping next to a bull elephant with a sinus condition. Back to the earplugs! I have almost two years left before my insurance will pay for a new one. IT WON'T BE A PHILIPS!!!
I have had my Dream Station for about 6 months and it has started whistling as I breathe in and out. It is so loud I can't sleep. I've tried adjusting the seals and nothing works. It was very quiet the first few months.
I have had two of these so far. Both have been great for a few months then start making a high pitch noise that comes from inside the main unit not any exterior seals. The sound raises and lowers with your breathing. If it was not for this recurring problem with noise I would love the unit. Would not recommend these as they work now.
Philips Respironics Company Information
- Company Name:
- Philips Respironics