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If you have an issue with your CPAP machine do not bother calling or emailing the company for assistance as you can literally sit on hold for 2 hours and still not get a reply. Their suggestion to email them is also a waste of time as they say they will respond within 24 hours however I have waited about week so far with no response. I am not impressed with this company and when needing to replace my machine one day I will find an organization that actually cares about their clients.
I have had my Philips Respironics DreamStation for a couple of years now. I have had the whistling issue that others have complained about and it seems to be the seal between the water tank and the air outlet. When this happens I open the chamber and re-close the chamber. This seems to reseat the seal and the whistling stops. The other more disturbing problem is that I have had my CPAP machine turn off by itself a handful of times. The first couple times I thought maybe my hand hit it or something but last night my wife woke me up because she heard me and I had my mask on but the machine was off. I will contact my CPAP supply company to address the random shut off issue since it seems to be increasing.
I have used a CPAP for about 14 years. I had my first, a ResMed, for about 10 years. When I got my second one, I switched to a Philips System One. My medical insurance allows for a new one every five years. Also, coincidentally, Philips has a 5 year guarantee on their models. My first Philips started to make loud noises soon after I got it. I actually put up with it for a long while before going back to the sleep clinic for them to look at it. They gave me a replacement until the original one could be fixed.
Soon enough the second one was making a high pitched noise that made it impossible to sleep. I started wearing earplugs to bed. The original never came back so I went back to the sleep clinic and they confirmed the high pitch noise. Once again, they gave me a replacement. This third one, once again, makes a horrible noise. Sounds like I'm sleeping next to a bull elephant with a sinus condition. Back to the earplugs! I have almost two years left before my insurance will pay for a new one. IT WON'T BE A PHILIPS!!!
I have had my Dream Station for about 6 months and it has started whistling as I breathe in and out. It is so loud I can't sleep. I've tried adjusting the seals and nothing works. It was very quiet the first few months.
I have had two of these so far. Both have been great for a few months then start making a high pitch noise that comes from inside the main unit not any exterior seals. The sound raises and lowers with your breathing. If it was not for this recurring problem with noise I would love the unit. Would not recommend these as they work now.
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I've been using the DreamStation for about a year now and there are two issues I need to mention. 1) The Water Reservoir is too small and goes dry every night. This is an inherent design problem that should have never been released from the Philips engineering group! 2) When the unit was new I couldn't believe how quiet it was, but that was short-lived. After 60-90 days it gradually got louder to the point now where it is so noisy it keeps me awake at night. I am playing around with some of the seals/gaskets at this point to try to get it quieter. I wish Philips would come up with some type of gasket kit that users can install to keep the machine as quiet as I know it can be.
I have had Dreamstation about 1-1:2 years, then one day it would not turn on. The screen read incorrect power supply. I called my current supplier. They gave me another power supply to use. It worked 2 weeks. I called again, then told me I needed to buy a new power supply. So, I paid the 75 dollars to get another one. It worked for 3 weeks. I sent emails to manufacturer because you would think they would stand behind their product but no she called me and gave me number to Advance Technologies not knowing if they are out of business or not, as American Sleep Medicine is currently closed. I had a Resmed for 5-6 years, never a issue but Doctor advised it was time for new machine. Why have a product with no repair options when you know issuance only pays for these machines every 5 years? Oh I know your profit... not the health of consumer. So exhausted and so disappointed.
I successfully used a Resmed for 6 years. When it was time for a new machine, my insurance purchased a Philips Dreamstation. I liked the innovative tubing at the top of the head and the nasal mask. It is comfortable. The problems outweigh those benefits. I use an entire tank of water each night. If I sleep more than 7 hours it goes dry and causes a horrible odor. I also think it is making me sick. I clean the chamber regularly, change the filters more frequently than recommended, and only use distilled water, yet every morning I have excessive sinus drainage and cough lots of phlegm. I had none of these problems in the 6 years I used the Resmed. It became so intolerable I got my old machine out and my sinus and coughing problems disappeared.
I received a concentrator from the VA last year. After about three months use it was no longer delivering oxygen. I took it to the VA who then sent it to Philips for repair. After three months it was returned to the VA in Salt Lake and it still did not work properly. It was then returned to Philips again. It is still not back after 8 months without it. The VA has contacted them but gets no answers. I would stay away from this product as they don't seem to have any customer service.
I have been using the Philips Respironics Dreamstation APAP or also called Auto CPAP. What a great machine for new CPAP users. This review is only for the APAP machine as the masks come from so many more producers that it is not fair to include it in the machine review, unless you write 2 reviews in one and name both the mask and the CPAP machine.
For the first 2 weeks I used the A-Flex pressure reduction system on it and it made it so easy to breathe, almost as easy as breathing without anything at all. After the first 10 days I dropped the A-Flex from a 3 setting to the 2 setting and then after 2 days I dropped it to the #1 setting. Then after 2 weeks I turned it off altogether, it made it so easy to get used to the machine. As for the noise of the machine, the Wife and I don't hear a thing. I did hear a very faint whir sound once that bothered me a bit as I am used to sleeping in a very quiet bedroom. I put the machine on a thin towel to disconnect it from the bedside table which can act like a speaker and amplify the sound, now you can't hear a thing, it is absolutely silent.
The wife says all she hears is my breathing which is very faint, and after all the years of my snoring she didn't even notice it until I asked if she heard anything at all. The humidifier works for the whole night, which is really good as Alberta has very dry air. My AHIs have dropped from mid 20s to 3 or lower, and the auto CPAP only averages 11.0 cm of H2O, some nights it is even below 10 cm of H2O. Absolutely quiet and works so great, and comes with a heated hose so no condensation in the hose. As for cleaning, ALL machines need cleaning and parts are recommended to be changed, it doesn't matter which machine you get. I clean my mask daily with a baby wipe or CPAP wipe, they both work the same.
I clean the hose, tubing, mask, filter, and humidifier tank (I empty the tank daily and let it air dry until that night) weekly, and it only takes 15 minutes, so it is fairly quick and easy to do. Overall I am very glad that I got the Dreamstation, they wanted to give me a ResMed but I said no, as after trying it in the office for a couple of minutes I felt like my head was going to exploded. I could probably use the ResMed now, but I am sticking with what I know works, and works well and is so quiet, even the "Sleep Technician" says after watching me use the Dreamstation, he thinks it would be a better machine as the ResMed machine is so aggressive in use that it causes a lot of problems too. And after seeing me become compliant from day 1 (4.5 hrs of use), to day 2 and on, using it the whole night long, he thinks the Dreamstation is a great machine too.
Ordered the SimplyGo mini with John who said I wouldn’t be charged until the following day and I could cancel if need be. Called back 2 hours and asked him to cancel it as I found a better deal. Lo and behold my card was charged and the machine was delivered. Called spoke with Chenelle who said there were no notes to cancel and she would take care of it. She was going to send a return label for FedEx as soon as it was shipped back to warehouse I would get my money returned. 3 days later still not return label in the mail and Jennifer from the company called to explain the set up of the machine!!!
I finally got a manager Lori who said they did not know why it wasn’t cancelled, why the shipping label wasn’t mailed and she would send FedEx to pick it up. Well Lori called and said someone in customer care cancelled the FedEx pickup and she doesn’t know why or who but will schedule pick up for tomorrow. This has been 1 week I have been trying to get this machine picked up and my money returned. I have never experienced this ever!!!
Bought the Phillips Dream Station Auto after much research, used it one night and it was so loud that it kept me awake and woke my wife up. I am sending it back and replacing it with the ResMed AirSense 10. My old one is still much quieter than the Dream Station, perhaps I got a bad one.
I like that it comes on automatically if I start breathing in the mask and it goes off automatically if I take the mask off. I also like that it has a tube that can be heated and that I can choose how much humidity I want. I feel it helps me get quality sleep and without it, I keep waking up. It is simple to use. However, I don't like the mask that I am using, it is uncomfortable. I will be trying on different masks soon.
It is easy to fill the humidifier, it is super quiet, it is simple to put the mask on and as soon as you breathe the machine starts. It is very comfortable and does not bother my sleep. If I forget to travel with it I am miserable the whole time. It is amazing the difference it makes on how you feel.
I like how easy it is to clean. I also like that it is comfortable and less bulk than other brands. I used to go out of my way not to use my machine because I felt that I couldn't sleep with it in, but I find with my Philips I'm able to actually sleep in the comfortable positions I like. I also like that it's relatively quiet. As with any CPAP machine, they could always be ideally smaller and quieter. Compared to others, my Philips isn't bad but ideally I would like to barely feel it hardly at all when I'm trying to sleep, but that may be unavoidable.
I can either turn Philips Respironics on full blast right from the bat or I can push a button to start the air out slow and slowly built up to the right amount of air. Philips Respironics is simple to use but I have two toddlers so I am getting up often during the night, taking it off and putting it back on that it starts to get frustrating and I question whether or not I want to wear it at all. Also, you need to clean it often and the parts wear out and you need to replace them every so often.
It's a great machine that works well. As someone with respiratory problems and breathing problems, I can use this machine at night and know that I will get a proper sleep and not drive anyone nuts. However, I don't like that the whole thing is on my face as I don't like things touching my face, but I do like the effectiveness of it. If there was a way it wasn't constrictive I'd like it a lot better. I feel it helps me get quality sleep and my girlfriend is very grateful that she can also sleep. I would recommend it for anyone that has breathing problems and can't sleep.
No sound is a great advantage. I really love how Philips Respironics is comfortable and long cord helps you move better at night. It absolutely help and improved the quality of my sleep. I can't sleep without it. It is very easy to use. However, it's little bit bulky in appearance and look big on my face. Sometimes I feel my face itching because of mask. It can be improved by small cannula on nose. But it's a very comfortable machine that is easy to use. I recommended to my family members who snores at night.
I like all the features of the CPAP Machine from Philips Respironics. The controls are very simple and are illuminated so you can see at night. It makes very little noise and has a water reservoir belt in that is easy to use. The facepiece is very durable and the supply hose is the right length. It is also very comfortable to wear with no air leaks.
I like how quiet the CPAP Machine from Philips Respironics is. It also make breathing easier and give better quality sleep when I put my mask on. It automatically turns on and also has a water storage to add water to the air so my throat don't get dry. However, the water storage not big enough. I run out of water in it in the middle of the night and the water tank should be easier to get cleaned. Also the air filters fall out too easy. It needs something to hold it in like maybe a little plastic clip to hold it in place. Nevertheless, I love my machine. The mask fits well and I can still hold my kids at night and all sleep good.
The CPAP machine from Philips Respironics keeps me breathing right. It has a tight fit and doesn't slip or move around on my sleep over night and I wake up feeling good and refreshed. I was worried about whether it would stop me from sleeping but it doesn't, and the machine is not really loud. It's comfortable to wear and I hardly know I'm wearing it. I get the best night I have in years. I thought I would have to get to wearing it; but it was right away.
The Philips Respironics CPAP Machine is very good, reliable and comfortable to use. It's also unique, very effective and portable. It has exhalation pressure relief, heated tubing and masking relief. I started using my CPAP equipment and I noticed two improvements and I stopped suffering from painful leg cramps. Everything is perfect.
It is easy to turn on and off. It is fairly quiet. It has variable pressure and allows me to ease into breathing. I like being able to adjust the moisture settings. I wish it were easier to clean though. It can develop a smell fairly quickly. I wish the nose insert were more comfortable. The nose insert can start to chafe after having it in for a while. Besides that, it is very easy to use and is generally comfortable although some nights I just do not really want to wear it. It does help me most nights, but sometimes it takes a few nights in a row for the effect to accumulate.
Philips Respironics makes the CPAP machine that I use most often. I enjoy it for the peace of mind and quality of sleep that it gives me. It is very comfortable and easy to wear.I will continue to use it in the future.
Sleep worse with Philips Respironics as my pillow forces the hose up, causing the mask to slide down, making more noise and waking me and wife up. Been on vacation without it and have slept well every night.
I replaced an old machine and find the mask and the air tube at the top makes sleeping on my stomach more comfortable. And no lines on my face in the morning!
I was not sure about using a CPAP machine. Several of my friends have Philips Respironics, they complain about how annoying it is to use them. When mine was delivered to my home a representative from the medical supply company set it up and explained everything to me. The machine is very quiet. I have no complaints.
Being able to adjust the amount of moisture delivered to the mask makes Philips Respironics the best CPAP around. I can increase it in the winter when the air is too dry. It also helps to release sinus headaches, with an adjustment from 1 to 5.
Have had Philips Respironics for five years. Struggled with it for a short period, but now I am unable to sleep properly without using it. Blood pressure went down and wake up refreshed.
Nice machine, very quiet and portable, but short lived. I'm on my third Philips Respironics in less than 2 years. Screen will read "Service Required" and they just stop working.
Philips Respironics expert review by ConsumerAffairs
Founded in 1976, Philips Respironics designs and manufactures sleep apnea therapy devices, including CPAP machines, to help patients regain and maintain a restful night’s sleep. Its CPAP products include an open-face mask, an easy-to-navigate machine, a mobile app and online software that keeps track of your sleep therapy goals.
DreamWear: DreamWear is Philips Respironics’ sleep apnea mask. It features an open-face design, in-frame airflow and air tube connection at the top of the head for maximum sleep comfort. It is made with soft, flexible silicone material so you can choose your most comfortable sleep position. DreamWear comes in three frame sizes and four sizes of nasal cushions to offer a custom fit.
DreamStation: Philips Respironics’ DreamStation is an innovative, responsive CPAP machine designed to be easy to use, navigate and remotely connect with your physician. It has Bluetooth, Cellular and Wi-Fi capabilities that allow you to integrate with Philip’s mobile app and customize your therapy. DreamStation is 63 percent quieter than other leading CPAP machines and comes in multiple versions to meet your therapy needs.
DreamMapper: DreamMapper is Philips Respironics’ mobile app and web-based software that integrates with your DreamStation machine. DreamMapper gives you feedback on your daily therapy progress, lets you set trackable custom goals and offers coaching and advice.
DreamStation Go: Soon to be released, DreamStation Go is Philips Respironics’ portable CPAP machine. Designed for frequent travelers and vacationers, DreamStation Go is half the size of Philips’ regular machines and features micro-flexible tubing to minimize bulk and improve sleep mobility. It comes with rechargeable batteries, a touchscreen and a USB port for mobile device recharging.
Fitting guide: Philips Respironics helps you find the right fit for your CPAP mask by offering an online fitting guide and video. The written guide includes pictures and instructions on how to position and tighten or loosen the mask.
Best for: consumers with sleep apnea who are looking for a quiet, comfortable sleep therapy system.
Philips Respironics Company Information
- Company Name:
- Philips Respironics