Philips Respironics

Philips Respironics Reviews

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Overall Rating
1.8 out of 5
See all 87 reviews & ratings

About Philips Respironics

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Philips Respironics Reviews

ConsumerAffairs has collected 87 reviews and 140 ratings.

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Page 1 Reviews 0 - 10
Customer Service

Reviewed Oct. 16, 2023

It's been over 2 years! Then in July 2023, I got the option to receive an autoadjusting CPAP. They still have no idea of when it is shipping! I have chunky bits coming out! I made a tube in-line filter to catch the bits! Talked with several CS agents at Phillips. They will "escalate" the order. I cannot afford to purchase on outright at my local DME provider. So, Phillips is saying to me "SUCKS TO BE YOU!". It reminds me of the comedy skit in the 70's "We don't have to care, we're the Phone Company!"!

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Reviewed Oct. 5, 2023

Now of the masks fit comfortably and the tubing is constantly pulling on the mask. My sleep time has been cut in half because I am always adjusting the mask and tubing. If you don't care about getting any sleep, this is the machine for you!

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    Reviewed April 27, 2023

    Another China made throwaway. Might heat. Might not. If we need these to live what’s the problem with making a reliable product???? Over priced, everything that goes with it too. What a ripoff. I need another to survive.

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    Reviewed April 6, 2023

    I just received a replacement CPAP from Philips Respironics. I had a System one and not a DreamStation. They sent me a refurbish DreamStation that had already been used. I am disgusted that they don't value the victims. I waited 2 years to get someone else's recalled garbage.

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    Customer Service

    Reviewed April 4, 2023

    After waiting two years for a replacement cpap on the recall, finally got a 2017 with over 3000 hours on it. It never worked and after 3 trips to my local supplier finally gave up and ordered a new ResMed. How can the FDA allow this company to send out used medical devices that have been recalled? They lied about it having a new blower so I do not believe anything they say. So if you somehow escaped the cancer causing device, they will send you a used one that someone else sent in. This is the worst thing they could do in response to people dying from their negligence. They need to go away and not be allowed to do business in this country again.

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    Reviewed March 7, 2023

    I received a Philips Dreamstation CPAP in March 2021. It worked until December 9, 2021 when the blower stopped functioning. This machine was under warranty but my DME would not repair/replace it due to the recall. Since it was fairly new, Medicare would not authorize a new machine. I medically require a CPAP to sleep so I found a used machine at an estate sale. I contacted both my DME and Philips numerous times to no avail, advising them that my machine would not function. I finally received a refurbished machine the first week of February, 2023. There should have been some preference for an unusable machine. I will not purchase a Philips CPAP again.

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    Customer ServicePunctuality & Speed

    Reviewed Feb. 8, 2023

    I purchased a Dreamstation in 2019 for sleep apnea. The machine worked well and I was happy. It was recalled, but the company was responsive and sent a replacement in a reasonable time interval. However, the replacement machine soon failed and could not be revived. I called Philips and after a very long wait I was told that a replacement machine would be sent. That was in November 2022. I have called twice. Each time there is a very long wait on the phone and each time I was told it was on order. 10 weeks is a long time to wait for an important medical device. I think that something bad has happened at Philips and I hope others can avoid getting caught up in this mess.

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    Customer Service

    Reviewed Feb. 5, 2023

    I have used Philips Respironics CPAP machines for years. I now use Res Med Machines. Philips had to recall some of their CPAP machines because they were making people very sick. My machine was on the recall list. I was told to send it back to Philips with a pre paid address label. Which I did about a year ago. They told us that they would fix or replace our machine and we should get a new or repaired one by June I think. Then June came and went and then in July I called and asked when was I going to get my CPAP machine. I was then told that we all would be getting our repaired or replaced machines by December 2022. Well that month came and went. NOT a word from Philips. Even though they have my address, Phone, and of course name. So I called again.

    After some delay on the phone they finally said that my machine was too old and they could not fix it. And they would not replace it. They offered me $50.00 instead IF I would send them my machine! I said that I already sent it in! Well they claim they didn't have it and would not do anything about it. Also my daughter had to send them her CPAP machine because of the recall and she finally got a new one back but she had to go 6 months without a CPAP which was very dangerous and could be deadly consequences for a person with severe sleep apnea. SO to sum up Philips Respironics products had made people sick and others left without a machine for months while they worked on the cheapest way to fix the problem. I would not ever recommend Philips Respironics to anyone especially my loved ones.

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    Customer ServicePunctuality & Speed

    Reviewed Dec. 24, 2022

    I registered my Dream Station recall in October 2021. I received several emails pointing me to their portal for updates. Checked in for the next 12 months and no change in anything. Latest email in October stated they plan to have all recalled units completed by the end is 2022. I checked the portal again in December and no change in status. I decided to call on December 2 to get a date on my replacement. They could not offer a date. I asked if I could get a refund and they said they would place the request and call me back in 3 days or less. 3 weeks later no call back. I called back to follow up on my refund request on December 22 only to find out there are no refunds and no date on my replacement. This is a serious recall that could cause major health issues. Please do your due diligence before doing any business with this criminal company. It’s clear profits are more important than customer safety.

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    Customer Service

    Reviewed Dec. 7, 2022

    Called in because online portal says to call and provide healthcare provider information so they can get a new device ready for me. Well call in and was told they could not help me because they were not to mine yet even though online portal says to call in, but someone would call the next business day that does not happen. I had been on hold for over a half hour to get a person as well. So I called in and was on hold for 15 minutes and gave up but machine says someone would call with 48 hours that does not happen. Called on the third day and waited on hold for half hour to get a person and was told they could not help me. I do not understand why they can’t take the information they supposedly need or just let me submit it online this is absolutely ridiculous this company should be shut down how poorly they operate.

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    Philips Respironics author review by Diana McCarthy

    Founded in 1976, Philips Respironics designs and manufactures sleep apnea therapy devices, including CPAP machines, to help patients regain and maintain a restful night’s sleep. Its CPAP products include an open-face mask, an easy-to-navigate machine, a mobile app and online software that keeps track of your sleep therapy goals.

    • DreamWear: DreamWear is Philips Respironics’ sleep apnea mask. It features an open-face design, in-frame airflow and air tube connection at the top of the head for maximum sleep comfort. It is made with soft, flexible silicone material so you can choose your most comfortable sleep position. DreamWear comes in three frame sizes and four sizes of nasal cushions to offer a custom fit.

    • DreamStation: Philips Respironics’ DreamStation is an innovative, responsive CPAP machine designed to be easy to use, navigate and remotely connect with your physician. It has Bluetooth, Cellular and Wi-Fi capabilities that allow you to integrate with Philip’s mobile app and customize your therapy. DreamStation is 63 percent quieter than other leading CPAP machines and comes in multiple versions to meet your therapy needs.

    • DreamMapper: DreamMapper is Philips Respironics’ mobile app and web-based software that integrates with your DreamStation machine. DreamMapper gives you feedback on your daily therapy progress, lets you set trackable custom goals and offers coaching and advice.

    • DreamStation Go: Soon to be released, DreamStation Go is Philips Respironics’ portable CPAP machine. Designed for frequent travelers and vacationers, DreamStation Go is half the size of Philips’ regular machines and features micro-flexible tubing to minimize bulk and improve sleep mobility. It comes with rechargeable batteries, a touchscreen and a USB port for mobile device recharging.

    • Fitting guide: Philips Respironics helps you find the right fit for your CPAP mask by offering an online fitting guide and video. The written guide includes pictures and instructions on how to position and tighten or loosen the mask.

    by Diana McCarthy Contributing Writer

    Diana McCarthy has covered a variety of consumer-focused topics but specializes in writing about real estate, local neighborhoods, property management and home improvement. Diana contributed to ConsumerAffairs for several years and has a bachelor’s degree in communication and media studies from the University of Central Florida.

    Philips Respironics Company Information

    Company Name:
    Philips Respironics