Philips Respironics Reviews

This company is an absolute nightmare to deal with. Was given a Dreamstation by my medical supply company, which don't get me started on American Home Patient and their unwillingness to help, but anyway. So I get word of a recall on the device, seeing as it can cause cancer, and got my replacement unit, which was supposed to be a fixed device. They sent me a used device, and I can tell it wasn't "fixed" because of the black specks in my water tank. Now the unit won't even work, barely any air comes through, and I've tried different tubing, filters, and masks. It dirties the filters every night, which I have to buy from Amazon since my medical supply company only sends a paltry amount of filters. Fast forward to yesterday, I call the medical supply company and tell them the situation, they seemed to be surprised the replacement stopped working.

My experience was related to a recall on a CPAP unit they needed to replace. I did everything directed by Philips Respironics to secure a new unit, and over 2 years later, still waiting for a replacement unit. Multiple calls to their customer service department and I got nowhere. Then one day I get an automated email saying that I need to send in the unit for a $500 payment. I paid over $1,000 for this unit and this is their solution?! More calls to Philips Respironics stating I want a replacement unit, and still I received emails for the unit to be sent in for the $500 payment. I finally gave up and sent in the unit for payment... Now I wait for a check. This is one of the most horrible companies I have ever dealt with, especially since they provide medical devices. Good job Philips Respironics. Thanks for nothing!

I like the asv cpap machine and how quiet it is. What I do not like is the poor support. I was one of the people that was hit by the recall of my machine. I took way toooo long to get a different one. I was going to put new but they were repaired machines. Now in my case my machine was not that old and the replacement machine had the motor start making a high pitched squeal. I called them and they sent me to service where the person followed a list of things to try. I could barely understand the support person and had to ask to repeat. I was then told to call the DME that I got it through called them and they have not called back.

I have been diagnosed with sleep apnea since 2013. First machine was a System One - replaced three years later with the original Dreamstation. I loved that machine and had it until late 2021 when it was replaced during the recall. I received the "new and improved" Dreamstation 2 and I've had nothing but problems with it! First, after less than one year, the touch screen froze and the humidity could not be adjusted and I could not ramp up the pressure level at bedtime. After a ticket with Philips (which is still open since late 2022), absolutely nothing has been done to remedy the frozen screen.

It's been over 2 years! Then in July 2023, I got the option to receive an autoadjusting CPAP. They still have no idea of when it is shipping! I have chunky bits coming out! I made a tube in-line filter to catch the bits! Talked with several CS agents at Phillips. They will "escalate" the order. I cannot afford to purchase on outright at my local DME provider. So, Phillips is saying to me "SUCKS TO BE YOU!". It reminds me of the comedy skit in the 70's "We don't have to care, we're the Phone Company!"!

Now of the masks fit comfortably and the tubing is constantly pulling on the mask. My sleep time has been cut in half because I am always adjusting the mask and tubing. If you don't care about getting any sleep, this is the machine for you!

Another China made throwaway. Might heat. Might not. If we need these to live what’s the problem with making a reliable product???? Over priced, everything that goes with it too. What a ripoff. I need another to survive.

I just received a replacement CPAP from Philips Respironics. I had a System one and not a DreamStation. They sent me a refurbish DreamStation that had already been used. I am disgusted that they don't value the victims. I waited 2 years to get someone else's recalled garbage.

After waiting two years for a replacement cpap on the recall, finally got a 2017 with over 3000 hours on it. It never worked and after 3 trips to my local supplier finally gave up and ordered a new ResMed. How can the FDA allow this company to send out used medical devices that have been recalled? They lied about it having a new blower so I do not believe anything they say. So if you somehow escaped the cancer causing device, they will send you a used one that someone else sent in. This is the worst thing they could do in response to people dying from their negligence. They need to go away and not be allowed to do business in this country again.

I received a Philips Dreamstation CPAP in March 2021. It worked until December 9, 2021 when the blower stopped functioning. This machine was under warranty but my DME would not repair/replace it due to the recall. Since it was fairly new, Medicare would not authorize a new machine. I medically require a CPAP to sleep so I found a used machine at an estate sale. I contacted both my DME and Philips numerous times to no avail, advising them that my machine would not function. I finally received a refurbished machine the first week of February, 2023. There should have been some preference for an unusable machine. I will not purchase a Philips CPAP again.