Philips Respironics

Another China made throwaway. Might heat. Might not. If we need these to live what’s the problem with making a reliable product???? Over priced, everything that goes with it too. What a ripoff. I need another to survive.

I just received a replacement CPAP from Philips Respironics. I had a System one and not a DreamStation. They sent me a refurbish DreamStation that had already been used. I am disgusted that they don't value the victims. I waited 2 years to get someone else's recalled garbage.

After waiting two years for a replacement cpap on the recall, finally got a 2017 with over 3000 hours on it. It never worked and after 3 trips to my local supplier finally gave up and ordered a new ResMed. How can the FDA allow this company to send out used medical devices that have been recalled? They lied about it having a new blower so I do not believe anything they say. So if you somehow escaped the cancer causing device, they will send you a used one that someone else sent in. This is the worst thing they could do in response to people dying from their negligence. They need to go away and not be allowed to do business in this country again.

I received a Philips Dreamstation CPAP in March 2021. It worked until December 9, 2021 when the blower stopped functioning. This machine was under warranty but my DME would not repair/replace it due to the recall. Since it was fairly new, Medicare would not authorize a new machine. I medically require a CPAP to sleep so I found a used machine at an estate sale. I contacted both my DME and Philips numerous times to no avail, advising them that my machine would not function. I finally received a refurbished machine the first week of February, 2023. There should have been some preference for an unusable machine. I will not purchase a Philips CPAP again.

I purchased a Dreamstation in 2019 for sleep apnea. The machine worked well and I was happy. It was recalled, but the company was responsive and sent a replacement in a reasonable time interval. However, the replacement machine soon failed and could not be revived. I called Philips and after a very long wait I was told that a replacement machine would be sent. That was in November 2022. I have called twice. Each time there is a very long wait on the phone and each time I was told it was on order. 10 weeks is a long time to wait for an important medical device. I think that something bad has happened at Philips and I hope others can avoid getting caught up in this mess.

I have used Philips Respironics CPAP machines for years. I now use Res Med Machines. Philips had to recall some of their CPAP machines because they were making people very sick. My machine was on the recall list. I was told to send it back to Philips with a pre paid address label. Which I did about a year ago. They told us that they would fix or replace our machine and we should get a new or repaired one by June I think. Then June came and went and then in July I called and asked when was I going to get my CPAP machine. I was then told that we all would be getting our repaired or replaced machines by December 2022. Well that month came and went. NOT a word from Philips. Even though they have my address, Phone, and of course name. So I called again.

I registered my Dream Station recall in October 2021. I received several emails pointing me to their portal for updates. Checked in for the next 12 months and no change in anything. Latest email in October stated they plan to have all recalled units completed by the end is 2022. I checked the portal again in December and no change in status. I decided to call on December 2 to get a date on my replacement. They could not offer a date. I asked if I could get a refund and they said they would place the request and call me back in 3 days or less. 3 weeks later no call back. I called back to follow up on my refund request on December 22 only to find out there are no refunds and no date on my replacement. This is a serious recall that could cause major health issues. Please do your due diligence before doing any business with this criminal company. It’s clear profits are more important than customer safety.

Called in because online portal says to call and provide healthcare provider information so they can get a new device ready for me. Well call in and was told they could not help me because they were not to mine yet even though online portal says to call in, but someone would call the next business day that does not happen. I had been on hold for over a half hour to get a person as well. So I called in and was on hold for 15 minutes and gave up but machine says someone would call with 48 hours that does not happen. Called on the third day and waited on hold for half hour to get a person and was told they could not help me. I do not understand why they can’t take the information they supposedly need or just let me submit it online this is absolutely ridiculous this company should be shut down how poorly they operate.

This is my third Philips product, and it is the replacement for my recalled Dreamstation. It doesn't pump out the same air pressure as the previous CPAP despite having the same settings. The humidifier seems to crap out every now and again. My snoring is now so bad we're sleeping in separate rooms again. Sore throats in the mornings are now common. The poor sleep is affecting my job. This thing sucks.

My 3rd CPAP from Phillips, the dream station was a step up from the previous model in size, noise and especially the mask. The original mask for the older model connected below the chin and the mask was very large and uncomfortable, the Dream Station re-designed the air flow mask design to mount the tubing above your head. I immediately slept better.