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Philips Respironics

Philips Respironics
Overall Satisfaction Rating 2.69/5
  • 5 stars
    10
  • 4 stars
    8
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    3
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    1
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    20
Based on 42 ratings
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    Philips Respironics Reviews

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    Page 1 Reviews 1 - 10
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 15, 2020

    I have used a Dreamstation for two years. I was unhappy from the beginning but was told by my doctor that I could not get another brand. I woke up like B. from Newport News, VA with not being able to exhale on January 15. I called the company who supplies my equipment and mailed it to them overnight for repair. I called a week later after not receiving a replacement to be told that the replacement would be at my home in a couple of days. I received it on January 28. I have not heard from them whether I'll receive a new one or my old one could be repaired. In the meantime, the replacement is doing the same thing and I woke up at 2:45 am not able to exhale. I am thoroughly disgusted with this company and their product.

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    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 30, 2020

    Been sitting on hold for 45 minutes... such **. Never an emaily customer service, don't answer calls, zero resp to email. They dont ever provide any support, monitoring of problems with settings. It is frustrating.. Glad my insurance paid so much for this machine just to get no customer support.

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      Rated with 1 star
      Verified Reviewer
      Original review: Jan. 2, 2020

      Upgraded to the Dreamstation Auto and noticed right away that the mask system I have been using for 5 years is now much, much louder. Tried calling Philips and they were NO help at all. The Philips machine that I have been using for the past five years had no issues with the mask. On phone with supplier to return and change manufacturers. NO CUSTOMER SERVICE AT ALL!!!

      3 people found this review helpful
      Rated with 1 star
      Verified Reviewer Verified Buyer
      Original review: Dec. 17, 2019

      I ordered a Respironics EverFlo Q Oxygen Concentrator to replace one that died on me after 6 or more years of use. I shopped for it online but not on Philips' site inasmuch as they want you to go to a third party to purchase and support you. When my new (exactly identical) machine came and pulling it out of the box noticed it seems loose inside the outer case. This was unlike my old identical concentrator it was replacing. I spent a long time trying to reach some support to ask about it but with no luck whatsoever from the manufacturer. They tell you to go get help elsewhere. What crappy support on an expensive product that needs to be reliable to the user. If you can't support your product, don't make one.

      2 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Nov. 17, 2019

      I started using my Philips Dreamstation in May 2019. Things went great until the end of Oct 2019. I had noticed that the machine was making a rather loud hissing noise one night. A few nights later I awoke about three in the morning gasping. The sound of the machine was very loud and as I tried to exhale there was pressure coming through the hose that would not let me. I called the Medical company that I had gotten the machine from and took it back to them as it was still under warranty. They told me the motor was going bad and gave me another machine (I think it is refurbished). When I used this machine the first night I noticed a hissing noise. I used it for about a week and again the noise got louder and again I woke up gasping with the same issue as before. I am going to call again first thing Monday morning. I would not recommend this machine to anyone.

      9 people found this review helpful
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      Rated with 1 star
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      Verified Reviewer
      Original review: Nov. 12, 2019

      I was issued a Philips Respironics Dream Station CPAP machine in January 2019. It's now November 2019 and in the ten months I've owned and used this machine - I have to say it is total garbage. I have had problems with water on the face, the tube whistling and thumping, and the data not being able to be communicated to my doctor. After about the first six weeks of putting up with this, a new machine (same type) was issued. Same problems. The doctors and staff have tried a lot of different things to resolve these issues. I've been issued one of those "socks", we've worked together to adjust the settings (numerous times) for the water on the face, a new data card was used, settings to upload the data to my doctor's office was changed. Nothing! Nothing worked and my quality of sleep in these ten months is very poor - and all due to this CPAP machine.

      Philips is real good at marketing their CPAP machines, but as to their product and support - it is not good at all. The staff at my health care provider can only try to support these machines by the documentation they've been given - by Philips. They are frustrated that they are unable to help me with the numerous problems the Philips machine is causing. I'm looking to go back to a previous brand CPAP machine, which was only replaced due to its age. Think I'm the only one with issues and problems with a Philips brand CPAP machine? Do some Internet searches and you'll see MANY others are complaining of the same types of problems as I'm experiencing. My suggestion to anyone reading this is if you even have a choice in your CPAP machine - don't go with a Philips brand one.

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      8 people found this review helpful
      Rated with 1 star
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      Verified Reviewer
      Original review: Oct. 16, 2019

      I have been using a CPAP for over 12 years. My first machine was a Respironics that was made before Philips bought them out. My doctor kept suggesting I start using an APAP instead of my CPAP. What a mistake! The dream station starts out so low that I cannot get to sleep. As soon as I doze off, I start snoring and wake up. We adjusted the initial pressure and that helped some, but not completely. I find myself waking up snoring during the middle of the night. The machine is supposed to prevent snoring and it does not. Cannot recommend Philips or DreamStation APAP.

      6 people found this review helpful
      Rated with 4 stars
      Verified Reviewer
      Original review: Sept. 26, 2019

      I am a CHF, high blood pressure, and diabetic patient that is relatively new to PAP treatment. I have been treated for about 4 months. I was on a Respironics BiPAP for the first 3 months. I am now on a BiPAP s/t. I have had great #'s on my blood work since beginning PAP treatment. I have lowered my A1C, my cholesterol and have even began to lose weight. I believe I am retaining less fluids under PAP treatment, I have not changed much on diet or exercise. My AHI #'s are slowly coming down from a 69 to around 10. I would expect it to lower even more. Thank you for assisting me in my quest to add years to my life.

      2 people found this review helpful
      Rated with 1 star
      profile pic of the author
      Verified Reviewer
      Original review: Sept. 26, 2019

      After 2 weeks it had a factory error and had to be replaced. Next, horrible, loud sound coming from water area. It was missing a seal. Then it turned on and unable to turn off then the exact opposite, error code. Next, error for heated tubing, had to replace the tubing. It isn't recording any of my data that should be on DreamMapper app. The machine also lost all of my settings, I had to go to DME and have them put them back in. All of these issues occurred within 45 days of getting my machine. Unfortunately I am stuck with this machine for 5 years!

      8 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Sept. 5, 2019

      The head gear Velcro will not hold so the face mask constantly loses its seal. The first 3 months is fine. After that it's horrible. Why can't they fix this problem. Medicare only covers that expense every six months. I have bought new Velcro trying to get it to work and it's a pain.

      3 people found this review helpful

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      Philips Respironics expert review by ConsumerAffairs

      Founded in 1976, Philips Respironics designs and manufactures sleep apnea therapy devices, including CPAP machines, to help patients regain and maintain a restful night’s sleep. Its CPAP products include an open-face mask, an easy-to-navigate machine, a mobile app and online software that keeps track of your sleep therapy goals.

      • DreamWear: DreamWear is Philips Respironics’ sleep apnea mask. It features an open-face design, in-frame airflow and air tube connection at the top of the head for maximum sleep comfort. It is made with soft, flexible silicone material so you can choose your most comfortable sleep position. DreamWear comes in three frame sizes and four sizes of nasal cushions to offer a custom fit.

      • DreamStation: Philips Respironics’ DreamStation is an innovative, responsive CPAP machine designed to be easy to use, navigate and remotely connect with your physician. It has Bluetooth, Cellular and Wi-Fi capabilities that allow you to integrate with Philip’s mobile app and customize your therapy. DreamStation is 63 percent quieter than other leading CPAP machines and comes in multiple versions to meet your therapy needs.

      • DreamMapper: DreamMapper is Philips Respironics’ mobile app and web-based software that integrates with your DreamStation machine. DreamMapper gives you feedback on your daily therapy progress, lets you set trackable custom goals and offers coaching and advice.

      • DreamStation Go: Soon to be released, DreamStation Go is Philips Respironics’ portable CPAP machine. Designed for frequent travelers and vacationers, DreamStation Go is half the size of Philips’ regular machines and features micro-flexible tubing to minimize bulk and improve sleep mobility. It comes with rechargeable batteries, a touchscreen and a USB port for mobile device recharging.

      • Fitting guide: Philips Respironics helps you find the right fit for your CPAP mask by offering an online fitting guide and video. The written guide includes pictures and instructions on how to position and tighten or loosen the mask.

      • Best for: consumers with sleep apnea who are looking for a quiet, comfortable sleep therapy system.

      by ConsumerAffairs Research Team

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      Philips Respironics Company Information

      Company Name:
      Philips Respironics
      Website:
      www.respironics.com

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