Peloton Reviews

I bought my Peloton bike in 2020. Worked fine for the first couple of years. Since 2022, I’ve noticed a continual deterioration in quality of the app. I use it 4-5 days per week; on at least 3 days, the app forces a software update that lasts 5-10 minutes. Today, I did a workout at 7:15 am ET. The leaderboard would not load at all. Transmission of the class continuously froze - I received a message that it could not communicate with Peloton. Then the app shut down. I am spending more than $80 per month ($1000 per year!) for this — not the experience I should be having. And the Peloton CEO is one of the highest paid in the US…

Bought the latest model in November 2020. Within a few months of the warranty expiring (which is limited anyway) the touch screen stopped functioning and would not respond to touch after a required software update. I called support, chatted with support, and emailed for weeks. Did every troubleshooting measure recommended and then was informed that the only option is to purchase a replacement screen for $450. No repair option would be available - despite the fact that it is clearly a software issue that caused the defect.

As I am writing this review I am still currently waiting for my Peloton tread replacement!!! It’s been 6 months since I put in the first call about my tread not working after only 3 short months of having it. The customer service is terrible along with the RXO delivery service. No one know what’s going on. Today I was supposed to receive my replacement and again that did not happen… After multiple phone calls to both Peloton and RXO I am at a loss. They have not gone out of there to meet customer satisfaction in any way. This absolutely unacceptable.

In October of 2022 I purchase a brand new Peloton treadmill. As suggested when I purchased this product, I also purchased an additional 2 year protection plan and a peloton pas for my treadmill to sit upon. My husband and I changed our internet plan and suddenly I can no longer connect to the internet and I only get a screen saying update. At 4% it stops and stays. I have contacted Peloton 4 times! Once they asked for photos, once they mailed me a bracket?! Then they tried replacing the tread portion of the treadmill, they have requested videos be emailed and those were sent. The problem is obviously in the COMPUTER portion of the product. Now they want to replace the handrails?! What in the world?! The repairman THEY sent told me and them the issue was in the screen. I don’t want this broken piece of junk anymore. I would rather have my money back and go buy a regular treadmill which I can actually use!!

Have to admit, I love the Peloton Bike with the TV screen and excellent classes and scenic routes with music. The product is great—-until there is a problem. This is the second time—a 2nd reason that I had to contact Peloton for support. It's impossible to get any results—really!! I am not mechanically-oriented, so I need an installation person to change the part in the bike that is recalled. It was recommended by the support office that I do not use the bike or I can get seriously injured. I placed the call end of May 2023, it's now July 12, 2023.

Bought the bike from their official store for 1445, had it delivered, two days later it went on sale on their Official Peloton Store page on Amazon for 1145 as a Prime deal. Despite having a price match policy, they passed the buck to Amazon even though this was on their official store page and refused to refund the difference. Peloton has a 100% refund policy and would rather waste time and money having me return it and repurchase it over honoring a price on their official store page on Amazon. Silly, dishonest, and frustrating.

New treadmill delivered on June 13. Peloton sent their so-called Peloton-certified technician with Asurion. After he left, it did not work. A couple of weeks later, Peloton sent another of the Asurion technicians out to “repair” my NEW treadmill. When he left and I tried to power it up again, I received another error message. Before each technician left, neither checked to make sure it worked. Now Peloton said they will send some parts to replace the old ones. The OLD ONES ARE ON A BRAND NEW TREADMILL. Why would I want to have a brand new refurbished treadmill for the price of a new one? Why aren’t the PELOTON-CERTIFIED technicians taught to make sure the device works before leaving the home?

Bought the latest model in January 2022. 14 months later the bottom of the touch screen stopped functioning. Called support. Did troubleshooting and then was informed that we need a replacement screen for $650. They claim we did not have the extended warranty and were informed of this when their measly one year warranty expired. There is no email stating that. We have all the emails sent by them since purchase on our Gmail account. I would NEVER BUY A PELOTON BIKE AGAIN OR ANY PRODUCT THEY SELL! And I am warning anyone thinking of buying one. We have a $2400 paperweight! And we cannot even sell it because it barely works correctly! Thanks for nothing! No wonder they have financial problems!

Peloton recalled seat on my model of Peloton bike. I purchased bike and membership a little over two years ago. I ordered the replacement seat in May. It has been close to a month and a half and I have heard nothing back from Peloton in terms of an update. I never received the seat. Meanwhile, they advise not using the bike. 99% of my Peloton use is riding the bike. I am paying a monthly fee in order to use the bike. I have called customer service at Peloton and they absolutely refuse to credit my account for the monthly fee while they are recommending not using the bike. Complete rip-off. Poor customer service. There should be a class action suit.

I purchased a Peloton bike in January 2023. In May I was notified of a recall on the seat post and was advised to stop using the bike due to risk of injury. I immediately ordered a replacement. It is now June 16th and I still did not receive the replacement. I called their customer service line and found out that the replacement post would not ship until November/December 2023!! So now I am stuck with a bike that I cannot use for the next six months?!?! Peloton will not even consider exchange the bike for an upgrade. This is absolutely unacceptable!

We were provided with a link by Peloton to get a seat bar replacement due to a recall notice we received. I have been waiting for 2 months now and Peloton team tells me they can not give a date of when the replacements will be available and due to strained supply chain issues can also not give a firm date. REALLY??!! They are however, still billing monthly for our Peloton membership for a bike that we can not use! I just cancelled my membership and will be selling the bike! Terrible customer service Peloton!

Even though I spent over $1000 on a bike and $60/month on a membership, Peloton will do nothing to help me. I received my Peloton in April and have been using it for exercise during my pregnancy (I am due in September). However, they recently recalled their bikes due to safety issues. They will not provide me a replacement part to fix the safety issue until October/November and they will not provide me a discount for my membership even though I have altered my use of their bike due to the safety concerns. The only option is to pause my membership, even though I continue to use it for their other classes (yoga, arm exercises, low-impact rides) during the pregnancy. Terrible company, does not care about their customers at all.

Hello, Just got my new Peloton bike as a gift. I sat waiting for 30 minutes only to have an incompetent person string me along and then rudely hang up. I have not received a call back. I am savvy on websites, apps, membership creation etc. and the website is horrible, the application options are horrible, the whole thing is a total mess.

Paying almost $70 Canadian for your monthly membership fee is completely ridiculous. You should offer different tiers of membership. Maybe a membership just for bike classes and nothing else. I have canceled my membership. I will only rejoin when Peloton starts to listen and offer more reasonable monthly membership plans. The Peloton app cannot be used on the bike and is not a good alternative.

Buyer beware, I own 2 Peloton bikes, one at my vacation home, without my knowledge they have been charging me 2 membership fees, now I will have 2 Peloton bikes for sale, I now know why Peloton stock has went from $60 to 11 per share, poor customer relations, next stop for peloton is bankruptcy!!!

The cycle was delivered and set up on Friday. Used it once on Saturday for 20 minutes and Sunday for 20 minutes. Between those two rides it went from silent to loud and white powder is leaking out of the machine near the front wheel area and the pedals. Definitely calling to return this since paying +$2000 for a machine still doesn't warrant any quality control apparently.

I bought a Peloton bike two months ago. They had inventory issues and it took a while to schedule delivery. I was finally able to get a delivery date, and I drove from DC to MA to take delivery of the bike. Once I drove the 8 hours, 450 miles, RKO, their delivery partner who had confirmed the date with me the day before, canceled. I drove 450 miles and spent 8 hours of my life driving back to DC, where I teach. I then rescheduled for Feb 18th. I drove from DC to MA on Friday the 17th. I had called RKO earlier in the week to confirm. I had automated messages confirming and to "get ready" for my Peloton. At 430 pm Friday afternoon, RKO called to cancel as they were "overbooked." So they were making deliveries, just not to me. Again. I will now have spent 32 hours, 1800 miles of gas and wear and tear on my car to get NOTHING.

Peloton customer service is by far the worst of the worst. Once you purchase the bike from them good luck on trying to get your bike serviced if anything fails or breaks on the bike. I highly recommend you staying away from them. It's not worth your time and effort.

They block any reviews on their site that are one or two stars which is unfortunate. Bought the rower over Black Friday as a Christmas gift, original delivery was for Dec 7th. That date came and went and then moved to the 28th post-Christmas. Received the machine and it broke two days after. Starting making an awful noise from the coil and the resistance stopped working. When calling in and asking about my options, the customer service reps are extremely rude, and refuse to transfer you to a lead or supervisor. They must be incentivized on closing tickets as all refused.

I would love to be able to review the Tread I purchased but Peloton and its subcontractor delivery service RXO (XPO) can’t or won’t deliver! Have had two delivery dates - 1/7/23 and 1/14/23 - and still no delivery. RXO actually lied and said they attempted delivery on 1/7 (they did not) and the delivery on 1/14 was cancelled because they were “overbooked” (even though I received the call the night before with a time window). I have spent 20+ hours on the phone with Peloton and RXO - nobody takes action, fixes the problem, has any orientation of “customer service”. To top it off - Peloton says they can’t cancel the order and process a refund for about 3 weeks or until the Peloton is returned to them… by the company that can’t get it delivered to me. Go figure. I’m stuck - no idea when or if I’ll actually get the tread but do know this has been the absolute WORST customer experience of my life!

Taking over 4 weeks to schedule a maintenance repair (still haven't been able to make an appointment). Calls with customer support have been terrible, responses are slow and unhelpful. Can't begin to start with how frustrating this whole process has been.

On 12/30/22 I went to a local Peloton store and purchased a Peloton bike at $1300 with a 01/10/23 delivery date. When I got home that evening, I decided to opt for a monthly rental instead. I called Peloton customer service the minute I got home on 12/30/22 and I was told to call back on Monday because it was "after hours" so the Peloton rep could not cancel my order. I was also told the Peloton Store could not process returns. First thing Monday morning (01/02/23) I called Peloton customer service to cancel my bike purchase of $1300. I spoke to a rep (Sherreka M.) to cancel my order and signed up for a monthly rental instead. She told me she cancelled my original $1300 bike purchase and sent me a written confirmation via email of my cancellation along with a reference number **.

If I am going to pay the amount of money they want for the products. Then they need to deliver when they promise. I set up a delivery and the company called me and said we aren’t delivering today. It will be Tuesday. I told them I moved my schedule around just to be at home. They still scheduled it for Tuesday. Or I could wait until Feb 2nd. So the shipping company messed up and they can’t do anything better. RXO is trash.

There was the cable company at the top of my list but no one will ever come close to poor service at Peloton. I'm going to split this up for you: Product is great, just don't have any issues. I was having software issue and after a dozen calls and chats they started shipping parts and just one but multiple of the same part. 3 different addresses they used??? No one to communicate with and no one takes ownership. I decided to return my large tread thru the recall and it is now 5 weeks, can't even count how many calls, 2 delivery driver attempts and it's still in the basement. Not worth it.

In today’s manufacturing sector everyone is aware that the challenge is managing labor. One needs to ensure that the people you employ are promoting your product. To accomplish this challenge is to value and keep your employees based on direct feedback. If you are “purchasing” a service, then your sourcing department needs to be empowered to make good choices based not ONLY on price but performance. Obviously, Peloton has NOT made a good choice with RXO delivery service. They are under the XPO Logistics, Inc. umbrella and are failing miserably. This is a PELOTON responsibility.

Bike was never delivered because their shipping partner lacks competence. When I wanted a refund I was told that my refund would be held up until the same shipping partner confirmed cancellation. So they are holding over $1000 of my money. They also refuse to send shipping materials for the products that were received because somehow that's my problem as well.

I have had three Peloton treadmills delivered within the last year with each of them breaking... One stopped abruptly in the middle of a run... The second incline stopped working.. and now I am left with a wobbly honestly what I feel is unsafe product. While customer service is pleasant and kind... so understanding.. you will get passed around on the phone.. be dropped while in a middle of a hour long hold.. and then when I was finally so done and just wanted my money back... no, because I missed the 30 day window of when I bough the tread this January. If I could keep even one person from buying their atrocity of a product then I feel I have done some good in this world. Do not waste your money.. your time.. or mental health dealing with this company.

Do not ever buy a Peloton product. First off, their customer service is atrocious. It takes forever to even get someone on the phone, and once you do, they provide vague reasons as to why your appointment or delivery was cancelled. I have had 6 cancellations within the last two years. It takes 1 month to get an appointment and they charge $200 for reassembly. They are a bunch of crooks.

I love the bike and the classes even thought it’s a high side of cost. Lost 14 pounds and 2 inches in less than one year, slow and steady. However the support sucks. I ordered my “free” century club tee shirt 3x in the past 6 months and still none. My bike died this week and can’t get anyone on the phone who has a clue or someone to come to look at it, less than one year old.

The software is flawed and doesn’t function properly 90% of the time. The scenic rides never vary and grow stale after 6 weeks. THE MUSIC IS THE WORST FEATURE. The music in their subscription seems to have been picked by a demographic of 15 year olds through 25 year olds, while their customer demographic id much older (affordability being the main barrier for the younger users).

Please don’t support these crooks. After spending a couple thousand dollars on your bike, you’ll have to pay $500 per year to use the bike’s display. Buy a gym membership instead and you’ll save a lot of money. Plus, you can cancel a gym membership. If you think $500 per year is too much, your bike becomes a huge paperweight.

My experience with Peloton started out great. I was apprehensive at first to spend $3000 on a bike, the only thing I had ever spent $3k on previously was purchasing my car! I went ahead with the purchase of the new Peloton + based on stellar feedback I'd received from friends and colleagues and received my bike December 21, 2020. I loved the bike and all of the content. The instructors were amazing, classes were hard and I didn't feel like I was working out alone in my basement.

Updated on 10/27/2022: I would give zero stars but that’s not an option. I have been waiting on a repair since October 8, been in contact with several customer service and repair service people and they do not plan on coming out been over three weeks. So I am paying for a Peloton bike that I can’t use.

I ordered a Peloton treadmill on August 28th and financed it through a firm with a twelve month no interest plan. I received my treadmill on September 2nd. The setup went just fine and the delivery guys showed me how to use it and sign in and what not. Unfortunately within 15minutes of my first workout (a walking workout and low impact) the treadmill screen went black and died and the base then died as well. I checked my outlet to make sure everything was working. I then went through the peloton troubleshooting, it was finally determined by peloton that I needed a service tech. It took two weeks (9/15) before the tech was able to arrive and determine that a problem with the power input at the base of the machine was the reason for the power failure. He recommended to peloton that the base be swapped out and replaced.

My daughter bought a short for me as a gift... and it was too small. I could not return it immediately. I took it back when I could. According to Peloton, it was much longer than 30 days... according to them, it was 6 months. My response was so what! I wanted to simply exchange it for a larger short. The short had the original tags and was brand NEW!! They did not care!! $60 short. Way too expensive and way too unnecessary!! And a huge waste of money. If you want to do business with Peloton, be aware that they are not a customer-friendly organization and do not care about "customer satisfaction," this word is foreign to them. :-) I shop at Nordstrom for years and I love their customer service! Peloton is no Nordstrom. In fact, I am planning to cancel my bike subscription as a matter of principle and protest!!

I bought the Peloton treadmill after owning the bike for 2 years. When the tread was delivered it did not work. And two months later and numerous calls, and emails to the customer service department it still is not resolved. No response on emails, calling in takes forever and when I do get someone, they don't update the file and we have to start all over again. The worse experience ever in customer service. :/ Beware!

Buying a Peloton product is a huge investment and all is fine IF you live in a service area. If you don’t, and your bike has an issue they will not even send a simple part to you. I have made several calls and they just don’t care or have an alternative. My $3000 bike is useless to me. So if you don’t live in the city, buy something else!

I have been a loyal and avid customer for 3+ years. This is despite the fact that my joined with Peloton began by replacing 2 bikes before getting problems resolved. Now the same thing with the tread. Still waiting for one that actually works to arrive. The customer service to resolve issues is friendly but slow and often does not resolve the issue. 2 delivery attempts. One canceled and one with a defective product. I would look elsewhere honestly. I want to love Peloton but the experience and quality issues overpower any joy I get out of the relationship.

Bought a Peloton tread. Just a few months later stopped working. Good thing I had the brains to purchase warranty. Machine doesn't power on. I notice the machine has an electrical fuse to it, but funny enough Peloton won't touch it. They preferred to replace the entire side rails first, which did not resolve the problem, and now they want to replace the entire base. Several trips, almost a month, my machine is not fixed. Now they re-scheduled again due to one of their drivers apparently gotten sick and no other driver available. Re-schedule is for one (1) full week, not a day. What a ** show of a company

I bought the bike after Christmas and after 2 months of using it, the squeaking and rusted started to be a nuisance. I paid $2800 for the bike, I didn't expect it to be rusted after 2 months of using them. I contacted Peloton about the rust issues and the Eboni (customer service) told me that rust on my bike does not cover under peloton warranty. Not only you pay for the rusted expensive bike, you will also have to pay for their membership as well. There are other bike from Costco and Amazon that will cost less and better quality than this rusted garbage peloton products. Don't waste your money or time with this company.

Let's start this off by saying that ANY manufacturer, if it is a car, washing machine, or a lawn mower HONORS any product within the warranty period irrelevant of whom the owner is. If you buy a second hand Peloton equipment, the WARRANTY becomes NULL & VOID to the second hand owner even if it is within the period that Peloton says it will honor it.

Peloton has outsourced its delivery services to XPO logistics. Delivery team did a no show on my scheduled date with no communication. I called and they said the first available date to reschedule would be 3 months away. XPO logistics nor Peloton service teams were able to assist. I have no confidence they would even show up in July. Future buyers be aware. You most likely experience the same.

Peloton has outsourced warranty service in my area to Go Configure. Horrible experience. This company is broken. Gave them several appointment windows that would work during 8am-6pm. Peloton reps did not assist, so I became the bridge between two companies not talking to each other. Tech created a new problem, and both companies closed work order as complete.

We got the Peloton bike plus right before Thanksgiving. It started having issues a few days after we got it. It makes noise when we pedaled it. The noise got louder and louder, so finally I contacted Peloton in February. They said a technician would come and fix it in a few days, but no one came in 2 weeks, so I had to call them again. After many phone calls, a technician finally came after 2 months. The technician looked at the issue, he said he could not fix it, he would have the company send me a new frame in 10 days. 2 weeks passed, nothing from Peloton, so I had to call again. Finally the new frame was delivered last Saturday. HOWEVER, when we use it last night, it not only has the same issue, making big noise when we pedaled it, it also has a new issue. The handle bars are very shaky, as if the monitor is about to fall off.

This company is a JOKE. I have a bike and a treadmill from them (yes, I'm an idiot for buying not one, but two of their products). The bike has less than 40 hours ridden on it and the screen stopped working. We contacted their technical department who basically said: "Tough, you will have to purchase a $400 screen because the piece of garbage we sold to you, isn't working." We contacted their "customer service" (I use that term lightly) department and were told the same thing. Buyer beware. What a great business model for Peloton though: Sell consumers piece of garbage equipment, then turn around and charge them $400 for new screens after 40 hours of use. Eternal revenue for the suckers who buy their products.

I ordered a Peloton Tread in July of 2021. It was finally delivered and installed in my home in October of 2021. When their delivery company, XPO, installed it, they installed the screen incorrectly. After running on it 3 times the cable shorted out and took out the main computer board. I called Peloton and 3 weeks later, they send out a repair person. He looked at the unit and told me that it happens all of the time. I watched him as he placed the order for a new upper rail assembly. He told me that I would receive an email from XPO to schedule to have it installed.

I Ordered the Tread in January of 2022 with a delivery date of 30 days. Day came no Tread, called and was offered a $150 discount and new delivery date. Second delivery date came with no call and no show. Called back and got a $300 credit. Never received the $300 credit on my credit card as promised, so I called the Company to be told they emailed me to advise they couldn’t give me the $300, the representative messed up since they had given me a discount already. The email the supposedly sent was never sent.

Weeks of waiting, hours on hold, 2 requests for a manager to call back, told my technician was scheduled to wait another 3 days, to find out he wasn’t. Most expensive bike in the market, worst customer service I have ever experienced. Unfortunately I am stuck, but would never recommend this company to a friend.

I bought my bike about 4 months ago. I asked explicitly how the app membership works and was told I should be able to cast the classes from my phone to the bike. I discontinued my all access membership and now my bike is basically worthless. You can NOT cast from your phone to the bike. After waiting on hold for 30 minutes, the representative kept having to go ask someone else for help in giving me an answer. So disappointed in this product and customer service.

For start you pay over $2500 after accessories and on top of that taxes. Then $39 a month. Once you cancel membership the bike is useless. There is no programs or anything you can use other than the dial for resistance. Either you pay membership or you have a expensive exercise bike you can get on Amazon for 200 bucks.

I've had a terrible experience with Peloton that has been a constant headache for 2 months. I bought the Peloton Bike+ with all the add-ons, and they scheduled my delivery for three weeks out. Please keep in mind that they will only give you a 4 hour window so I had to arrange my work to wait for them. When the bike came, they said there was an issue with the screen and couldn't install it. So they took it back and sent me new parts. I was asked to reschedule an installation after the new parts came. However, they were unable to arrange that for me for 3 weeks! At the end of three weeks, I finally gave up.

Was supposed to get my delivery on March 3rd - no one called or rang the doorbell, not even a knock on the door. I followed all of the instructions (even put my dog in the crate) but my phone and doorbell never rang. I called Peloton the same day and was immediately rescheduled for 21 days later. This seemed unacceptable to me given Peloton didn't show up. I have spent an hour every day on the phone with Peloton trying to get an escalation path to help get my bike earlier.

At the purchase, salesperson in the store described as a part of purchasing package, the installation, adjustment and testing of the bike at your home. Delivery team put bike on the mat and took off. They said they are only responsible for the delivery and refuse to do anything with bike adjustments. Customer service representative was on the impression that indeed bike adjustment to your needs and go over software is part on the purchase package. However when she tried to schedule specialist to come and complete the job, we got a different answer: company is responsible to deliver the bike and that is it. As much as I was looking forward my Peloton delivery, I had to cancel - bike with zero support on the ground is not what I was looking for; there are plenty of those around for a portion of the price... On the way out, the delivery track damaged grass along the driveway in number of places - unacceptable level of incompetence :(

Waited 6 weeks for a tread (that's ok). Got it and it doesn't have power and won't work. Paid $375 for delivery/set-up and for what? Guy said we'd need a tech and he'd let his company know. I emailed Peloton and told them what was happening. Wanted me to video the tread and the connection and power source. The tech already did all that and I refused. Told them I wanted a new machine and 20% off for my trouble. They kept wanting me to do all these things to troubleshoot it. Not my job! I paid $3000 for this NONWORKING machine taking up space in my house. My husband was there and double checked everything and we followed the instructions to a T. I'm done playing with them. I refuted the charge and they can come get it. Horrible customer service and product. I'm going Bowflex!

Terrible customer service. The website said two weeks for my delivery, but once the order was placed, it bumped me out 6 weeks. Fast forward to the delivery date. Peloton canceled my delivery due to bad weather. They then rescheduled my delivery for 6 weeks later. When I called and asked about this, no one could give me an answer. It's been 6 weeks and I still haven't received a definitive delivery date. I'm working with a "supervisor" that hasn't given me one good piece of information yet. Peloton was happy to take my money but their customer service is some of the worst I have ever seen.

I ordered a bike online and waited over a month for delivery. The day of delivery, I got an email saying “congrats, your bike will be delivered in a month”. No explanation. I called and they did nothing. They have terrible customer service. I cancelled and now still awaiting refund. Buy elsewhere.

I have been an avid customer since 2018. I’ve taken over 3,000 workouts and ride my bike almost every day. I’ve convinced over 10 people to purchase a bike or tread of their own over the years, and even before I bought my own bike last year. In 2019 attended the Homecoming event in NY (I flew in from Denver). It was amazing being a part of this community for the past 5 years.

I bought a secondhand bike from a friend. I had questions about hardware and membership so I called the customer service number. The first person I spoke to was super friendly and really helpful but was unable to get my membership completely set up. She told me she would call me the next morning but by 3:30 in the afternoon I ended up calling back in. The second person I got was horrible. He was monotone, unfriendly, kept repeating himself and interrupting me. I wouldn’t hire him to scrub my toilets.

Absolutely must have an internet connection to use anything on this device besides a system settings window. Not even a basic app to show results. If electricity and/or internet is down which happens fairly often around here this excersice bike is completely useless.

I can't use my brand new Tread because I continue to get an error message. It's now going on 2 weeks and I'm waiting for replacement parts. After waiting 3 months for my Tread delivery, the treadmill sits in my exercise room collecting dust!

Starting out, we love our peloton and the instructors! The service is beyond awful and it's extremely disappointing! Our bike has not worked a few weeks. We've called multiple times, tried troubleshooting over the phone only to be told it's not working due to the storms back east (we live in Seattle), along with several other bogus excuses.

Don't waste your time. Horrible experience. I've had to book 3 days off work only to find out after the schedule delivery hours it's been rescheduled. Now I'm waiting to see what they can offer. The ** excuse, due to the pandemic the warehouses are shut down. Pandemic is over, it's called the flu. We all know it, now let's move on. 2.5 years of this and you still think the "pandemic" excuse is acceptable?!?!

Peloton has changed their policy and is sending a brand new treadmill replacement.

First of all I will start by saying the bike itself and the programs are excellent. No issues whatsoever and my wife and I are so much healthier and lighter because of the bike. We use it every almost single day and have for over a year. I have referred two people to Peloton, both of which purchased the bike. I have purchased a lot of merchandise. I truly believed in this product and forgave my initial problem at purchase because the product itself has been so good.

I bought my bicycle for my wife about a year and a half ago, and I couldn't regret it more. It's a poor product, made by a company always looking to cut corners. The pedals make this annoying clicking sound, the touchscreen is buggy, and its internet connectivity is sketchy at best. The only thing worse than their product is their customer support. I've reached out multiple times to have these issues resolved and they reply with the same pre-canned responses that don't work. My bicycle can't get through a single workout without cutting out and buffering, even though we reliably have +200 Mbps download speed and often stream, Zoom, and use several devices at the same time with no problems. They don't even try to dig deeper into any of the issues, they just send you a blanket response and close your ticket. Avoid this company and their shoddy products!

If I were to go with a fitness company again it would 100% not be Peloton. They had me take 3 days of work off because of the lack of schedule openings. The first time they came the workers (who were great) realized that the tread wouldn't go past 35% in the set up so called their manager who told them that it was my issue and I needed an electrician to come out and install higher voltage outlets (not even sure what that means but I know it is not cheap). I do know that I use more powerful tools in the garage than the 200 watts the Peloton takes to run and that information was wrong. I offered to meet him on this little idea and asked him if he would be paying for this addition to my garage, he laughed- fun.

Purchased a Bike+ as a Christmas gift of December 24th. Scheduled delivery for the earliest available date of Jan 24th. Was charged $3,092.23 one week prior to delivery. Turns out they do not have a bike available. Was told it would be rescheduled for March 21st. I cancelled my order and will never purchase a Peloton again. Customer service reps are put in a bad position, when the company they work for doesn't stand by the terms of payment and scheduling they advertise.

You should know that once you purchase your Peloton, they will give you a delivery date approximately 2 weeks out. My delivery date was confirmed and I was told I would get confirmation the day before with a time window on when to expect, also that the delivery folks would call 30 minutes ahead. Never got a call or a time window the day before. I had to call Peloton. I was told it would be delivered between 7AM and 8PM the next day. Not much of a time window when it covers the entire day. I googled Peloton deliveries that night and found the website for XPO Logistics who apparently ships for them. I plugged in my information and it was confirmed delivery was scheduled for next day. Still got no call from anyone - I had to do this research.

I purchased the bike with no issues and the customer service was outstanding! The shoes and accessories came earlier than the bike and they were quality products. The bike was delivered on time by XPO Logistics. The servicemen delivered the bike to the area in my house that I requested. When they plugged it in, the bike did not power on. They stated they had never seen this before and advised that it was likely frozen from being in their vehicle. They told me to wait an hour and try again, once it warmed up. The bike never powered on. I contacted the company and they advised that they would send a new adaptor and power cord for the bike as they thought this was the issue.

Had a original bike for about a year, come Black Friday Peloton did a promo $350 off bike+ and $700 trade in for your original bike. Figured I’d treat my wife for her bday/Xmas. First bike the pedal pulley would slip when you pedaled hard, after arguing I wanted a new bike not a repair tech when the bike was 2 hours old, they sent a new bike.

Ordered a bike in 2021. After using it a few times, I became injured on the top of my foot. Upon seeing the doctor, it was determined the nerve on the top of my foot was damaged by the shoes and stiffness of the pedals. I had to spend $2k in medical bills getting it treated and I have another $1k to go. I reached out to Peloton and asked if I could return the bike as the doctor said I could no longer use it due to my injury. After no response for weeks, they finally got back to me.

Brad ** and Maren ** gave me a very positive purchasing experience! They went above and beyond to ensure that I received everything that I needed to know about the Peloton bike and helped me place my order within minutes of my request. My bike is set to arrive on 9 December 2021! I can’t wait! Thank you team for your assistance.

Ordered a Peloton bike in November and was scheduled to deliver Dec 23 between 3-6pm. Received an email at 2pm informing 'your bike has been delivered.' Assumed this was premature as the bike was expected in the next hour. Never received a call ahead from XPO to confirm thirty minute window. At 5pm called peloton, who states they received confirmation the bike had been signed for, delivered and set up. They state XPO submitted proof of initials and a photo. They would not share this photo with us. The signature did not match our name. Never received bike. Never received follow up. We feel completely scammed by Peloton. Disputing transaction with credit card company and bought a NordicTrack instead. No issues and very happy.

Ordered a product Nov 11, with delivery on Dec 15. After receiving ation from XPO that delivery was on schedule was informed that they had “issues” and could not deliver product as ordered, ed they were in receipt of the product. XPO initially tried to reschedule for 20 of January 2022. This was unacceptable, through discussion with supervisor though we rescheduled for today. Again received email and texting delivery today between 9-12. At 0930 I received a call stating they in fact don’t have my product and cannot deliver. This conversation started antagonistically at first by the representative which further escalated with “I am not dealing with you sir” screamed at me. I was then placed with “Jerry” a supervisor with XPO who was equally hostile and basically told me to pound sand.. I was told last week they had my product then told this week they had zero product to deliver.

***REVIEW - BUYER BEWARE*** My bike+ was purchased November 26th. Scheduled delivery was December 7th. You are supposed to receive a call the NIGHT PRIOR after 4 PM to confirm a delivery window. December 6th - No Call for my delivery window. December 7th - I take the day off work to be there for delivery. XPO No Call and No Shows me. I call the delivery team (XPO Logistics)... no answer. I call Peloton - she puts me on hold for 15 minutes. Can't get ahold of them. She subsequently gives me XPO's Customer Service # to call on my own instead of doing anything with this issue. I call there and talk to them. They said they have no idea why it wasn't delivered. I call Peloton back and let them know this and that THEY can figure it out. I shouldn't be taking my day off and my own time to TRACK DOWN/DO THEIR JOB?!??

The cable to the monitor was faulty. Peloton replaced. Instructions given were to text, call, or email. The number to text came back "message undelivered." The number to call rang for over a minute and hung up. This happens every time. The email to respond to also has not responded. I called Member Services and the team member was very pleasant but could not offer anything other than submitting a case and "keeping an eye on the case myself." When in the world will I have a fully-functional bike or even an appointment to have it serviced? If you purchase, pray to the consumer gods that your product is fully functional and it doesn't have to be serviced.

I purchased a bike+ which was delivered on 12/9. The bike was not in a box and was filthy. The delivery people rolled it into the house and left. The wheel made audible sounds, the handlebars unstable, left pedal has issues. I immediately contacted customer support who was of no help. They related to send a video which I did however no one got back to me. Reached out to Peloton on several occasions and each time was told someone would get back to me which they never did. Finally was told they do not replace bikes. They expect you to keep a defective bike. I told them I wanted to return it then. No one is helping. I’m stuck with a defective bike. Buyers beware!!!! I would NOT recommend this product and certainly not this company. They are horrible to deal with. Unresponsive and ZERO help. Truly disappointing!!! How could any company expect their consumer to be ok with a defective product???

Peloton does business with a delivery company called Allegro. They are HORRIBLE! Missed several delivery dates. Called Peloton to advise product not received and asked if they can contact Allegro, told they have to the same number and would have to wait as well. Hold times for both companies is unacceptable. Maybe you will have a better experience than I, good luck. I don't have time to waste and and because the cost of the product isn't cheap, their service should be much better.

This company is a nightmare! My experience keeps getting worse! Worst customer service of my life. I ordered the machine the end of August. On first delivery, Oct 8th, the machine arrived broken. Promising a quick resolution, they left a pile of broken parts that occupied half of my garage floor for two months, rendering the space unusable for a car. When finally promised a new delivery in Early November, I took off work a second time to have the treadmill delivered. Instead, on the afternoon of promised delivery (after I had taken off from the hospital), they called to cancel. I scheduled a THIRD delivery for December 3rd between 3:30 pm and 6:30 pm. Again, after I took off work for the delivery, they called at 3:30 pm to cancel and to say they would reschedule.

You came here because maybe you're on the fence, or your instincts are telling you to do more research. It is, after all, an expensive non-essential purchase. Don't do it. Customer service is TERRIBLE. Delivery partner is TERRIBLE. Peleton store over-promised. Waited a month for bike to be delivered. Delivery cancelled at 5:30 pm on day of delivery and then offered a ridiculous explanation for it (It wasn't actually a delivery date after all, I was "mistaken".) Next available delivery date offered was ANOTHER 6 weeks out. Cancelled as no faith it will be delivered, and the bike has already been charged to my card. Cancellation took MANY calls to employees that were new/high/didn't care. No credit or apology offered. Destined for failure unless they are bought out.3

I am 18 year old kid who graduated a year early, worked through Covid and decided to buy a Peloton treadmill for my dad for the holidays. It was set and delivered to him on Veterans day, perfect, that's why I bought it for him. He is a 100%disabled veteran and I bought it for that reason. It was delivered, never worked right, monitor issues? I called and text 1,000 times it feels like. Spoke to everybody I could. I was told $200 refund, 3 months payments and it would be fixed ASAP. I was excited. But here I am they never fixed or really cared. It sits at my dad's house never used. They now say they can't pick it up for another 8 weeks and said, "Keep making payments. You will be refund in full." This is my first experience in life with customer service and wow. I just want to thank my dad for his service and apologize to him. He told me hard work pays off. I guess Peloton never heard this or really cared about the product.

I received my Peloton tread on a Friday and it didn’t work due to an error issue. It was disappointing to have a non working tread delivered. However, Peloton informed me that a technician was scheduled to come the following Monday. I was fine with that as it wasn’t too long of a wait to get my tread working. Monday morning, I went into my Peloton account and saw that Peloton rescheduled the technician appointment for Friday of that week. No one from Peloton contacted me regarding the rescheduled date.

Ordered my bike in September. Was told it would be delivered on Halloween. No call no show from them so I called. Was told due to COVID issues they didn’t have the product. Reschedule my delivery for Sunday November 28th. XPO Logistics called to schedule my delivery. Hmmmmm…. Thought I had a delivery date of November 28. I was told by XPO no Sat or Sun delivery in my area. Called Peloton support to find out why I was scheduled twice for delivery on a Sunday when there wasn’t delivery on Sun in my area. Well I was told they thought I was in Tampa, Florida. So…. I was told my bike would be delivered on the week of November 29th through December 4. XPO logistics called on Dec 4 to “schedule” my delivery. Once again thought I had a delivery date. Next available date would be Dec 19th through the 24th.

I’m very disappointed with what I view as deceptive sales practices. I bought a Peloton Bike+ in early November and was told by the salesperson that I'd get the Black Friday deal when it was announced in a week. As prior military, Pelton offered me a free accessory kit (once verified). The overpriced accessory kit wasn't a big motivator for me, but it was free so why not. When the Black Friday deal of $350 off a Bike +was announced, I called in and claimed it. They were very helpful and said I'd get back $350 plus tax.

I ordered a bike from Peloton on 11/14, they confirmed a delivery for 11/19. It never came that day. When I called customer service they transferred me to 3 different people and told me it was a routing issue and they said they would personally see it was taken care of. After a week, I never heard anything so I called customer service and they once again said they would deliver it. So another week went by, I never heard anything and then I got an email saying my delivery was scheduled for 12/3. I waited all day, it never came. I then checked my delivery status to see it changed back to “need to schedule a delivery.” So I called customer service once again, only to hear it was a routing issue. I ended up canceling my order. I really wish I would have read the reviews before buying this bike. This seems to be a very common issue.

We have the Peloton bike and love it. We thought we would buy the treadmill as well. We purchased it in September. At the time of purchase the estimated delivery time was 2 weeks. A week later, we finally got a delivery date in writing - 5 weeks. I was actually okay with that. I took off work to be there for the delivery. It never showed up. I called customer support. They said it was on its way and would be delivered that day. So I called the delivery company. They said that not only was it not being delivered that it was never on the schedule for that day. Peloton then gave me a redelivery date a month later.

Just took delivery of a new Peloton Tread... The delivery guys assembled the treadmill, turned it on and it wouldn't get past the calibration program before an error occurred. The delivery guys couldn't troubleshoot the problem, so we called customer service... The serviceman sounded like he was either drunk or stoned, and had no idea how to fix the problem, suggesting that they needed to send a repair technician to replace a part on the BRAND NEW treadmill. Instead of admitting that they delivered a broken treadmill, the delivery guys left as if nothing was wrong. I've been stuck on hold now for over 75 minutes (and counting) waiting for someone to explain why I was delivered a 400 lb brick.

I work hard for my rewards every year and save my codes for holiday gifts (worth $1250). I had no idea they expired after 6 months (this must be new), so I did not know to scroll to the bottom of the email and read the greyed, fine print warning of an expiry date. After going through 3 layers of customer service, no one cared to make any changes to the current issues of lack of transparency, and did not give me new codes (mine barely expired). I have been a loyal Peloton customer for almost 4 years, have a bike and tread and pay for 2 memberships. This is messed up and I have had nothing but poor experiences with Peloton customer service. The chat rep was nice but unhelpful, the apparel phone rep was rude and unhelpful, and the apparel supervisor could have cared less he speaking to me. No one did anything, feels like they don't give two craps about a loyal customer.

Our son bought us a Peloton Plus around August 16 or August 17 and broke on Oct 9, 2021. They could not send anyone until Oct 22. We asked one of their upper team to extend the warranty by the time that it takes them to deliver a new bike and they refused. On oct 22 we get a call from Xpo Logistics that their truck broke down and they can come the following Friday Oct 29. We called Peloton and they said they are coming on Oct 25. We waited a whole day called them twice and second time we were told their truck broke down, and they can come on Oct 28. We are disputing the full charge of the bike, we had enough of Peloton.

Placed my order over the phone and the rep messed my order up. So he said he would cancel it. He recreated my order and he never cancelled my original order and I now have to wait for the extra package to come in and I have to send it back before I receive a refund.

I’ve been very satisfied with both the quality of the bike and the classes offered. There’s a wide variety of workouts and instructors, so it never feels like I’m repeating the same exercises. And it made working out during the pandemic when we were stuck in our house so much easier.

We wanted to love this bike and I guess because of all the hype. It was delivered and we rode it once then it shut down. We called and were transferred to the service dept. The service dept tried to fix it over the phone. No Luck. We were told it would take 2 weeks and a half to have someone over to look at! We purchased the Peloton Bike+ and the time frame to get someone out to our home to fix was unacceptable. I spoke to a manager and said there was nothing they could do. So we returned it. This all happened within the first 30 days. Peloton these Bikes are flying off the shelf, get more service people on staff. We purchase a Nordic Track. Not only was it 1,000.00 less the service time is 2 to 3 days. We Love our Nordic!

I owned a Peloton Bike for over 3 years. Let me rephrase - I owned NINE Peloton bikes over the course of 3 years. Let me explain why. First - when I initially got my bike - it was great. The first several months - no issues at all. After four months - the bearings on the flywheel needed to be replaced - that's fine. It's under warranty. However when they replaced the bearings - they didn't seat the flywheel properly and I was left with a broken bike. Okay - so they extend a bike swap to get a new bike. Done - no problem. I get the bike and within a couple of months - bearings again. This time - instead of just replacing the bearings, they bike swap me.