Peloton Reviews

Purchased the bike+ and after delivery we noticed that the screen was crooked. File a complaint and they scheduled a service technician to come but he was scheduled to service a tread not a bike. No return for reschedule, no reply to emails and was placed on hold for an extended period of time. Awful customer service and no accountability for faulty product.

My bike+ monitor started turning away from me while riding, to the point where I can't see the screen. I called Peloton support and requested a tech come out to look at it. I paid $136.50 for this service. I waited 2 weeks for them to call me to schedule an appointment, no call so I called them. The technician company said they never received a work order and to talk to Peloton. I got transferred via the call and that Peloton support worker said the other person didn't put the service request in correctly. So this new person put in another request with a rush order note. It's now been 4 days since the 2nd work order was put in and still no call from the technician company so I called them again. They said they haven't received a work order yet and to wait another day... this is **. I'm ready to just give up on Peloton because they are too expensive for this poor quality equipment.

Very upset with Peloton customer service - received an email stating a software bug affected the monitor and to do a factory reset. I did and nothing. Called support and they refused to replace the monitor (after sending the email about the issue). The problem was a software bug on their end. This equipment is very expensive and the monthly subscription is expensive. You cannot use the bike without a monthly subscription. Do not waste your money on this product when they do not honor their own product.

I have been a proud and loyal Peloton customer for several years, having invested in both the Peloton Bike and Treadmill. While I cherish the workouts and classes, I've unfortunately encountered a persistent billing issue which has yet to be addressed adequately by Peloton's support team. For a significant duration, I've been erroneously charged twice monthly for our family membership. Despite reaching out to Peloton with a detailed explanation of the issue, months have passed without a resolution.

My treadmill was one month outside of the warranty. After releasing an update, the tread would only download to 4%. Peloton admitted that it was no fault of ours but we would be responsible for a new base ($1200). Beware that your 3k tread has a shelf life of a year and customer service of a failing company will do nothing to keep you as a customer.

My tread was delivered May of 2022. 3 months after warranty expires it stops working. I used it on a Wednesday, went out of town, did not work on the Monday. Tried troubleshooting with the usual suggestions & still nothing. Spent over an hour with a representative to go through the same steps I had already taken. He eventually states I need to replace my tread base for $1200. Their current software update was not communicating with the tread. I refused stating I still owed & was paying on this tread. That this was an issue they have created with their new update. Eventually my only option was to pay $175 for a tech to come look at it.

After spending $3000 for a Peloton treadmill, it worked fine for the first year and a half and then I started getting error messages. I called Peloton support and they ran me through some regular checks and couldn’t figure out what the problem was. I was in told I need to spend $275 on a service call for somebody to come out and take a look at it which I did because otherwise it was useless. They told me it was a faulty monitor that needed to be replaced and they would replace the monitor at no charge but I still had to pay the $275 service fee. After being without my treadmill for almost 2 months, they finally got it up and running this past June 25.

I bought my Peloton bike in 2020. Worked fine for the first couple of years. Since 2022, I’ve noticed a continual deterioration in quality of the app. I use it 4-5 days per week; on at least 3 days, the app forces a software update that lasts 5-10 minutes. Today, I did a workout at 7:15 am ET. The leaderboard would not load at all. Transmission of the class continuously froze - I received a message that it could not communicate with Peloton. Then the app shut down. I am spending more than $80 per month ($1000 per year!) for this — not the experience I should be having. And the Peloton CEO is one of the highest paid in the US…

Bought the latest model in November 2020. Within a few months of the warranty expiring (which is limited anyway) the touch screen stopped functioning and would not respond to touch after a required software update. I called support, chatted with support, and emailed for weeks. Did every troubleshooting measure recommended and then was informed that the only option is to purchase a replacement screen for $450. No repair option would be available - despite the fact that it is clearly a software issue that caused the defect.

As I am writing this review I am still currently waiting for my Peloton tread replacement!!! It’s been 6 months since I put in the first call about my tread not working after only 3 short months of having it. The customer service is terrible along with the RXO delivery service. No one know what’s going on. Today I was supposed to receive my replacement and again that did not happen… After multiple phone calls to both Peloton and RXO I am at a loss. They have not gone out of there to meet customer satisfaction in any way. This absolutely unacceptable.