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Hello, Just got my new Peloton bike as a gift. I sat waiting for 30 minutes only to have an incompetent person string me along and then rudely hang up. I have not received a call back. I am savvy on websites, apps, membership creation etc. and the website is horrible, the application options are horrible, the whole thing is a total mess.
Paying almost $70 Canadian for your monthly membership fee is completely ridiculous. You should offer different tiers of membership. Maybe a membership just for bike classes and nothing else. I have canceled my membership. I will only rejoin when Peloton starts to listen and offer more reasonable monthly membership plans. The Peloton app cannot be used on the bike and is not a good alternative.
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Buyer beware, I own 2 Peloton bikes, one at my vacation home, without my knowledge they have been charging me 2 membership fees, now I will have 2 Peloton bikes for sale, I now know why Peloton stock has went from $60 to 11 per share, poor customer relations, next stop for peloton is bankruptcy!!!
I have had my bike for 3 weeks and it has stopped working. I have tried to call customer service and 6 times I have been on hold for at least 1 hour each time, and every time it goes through to someone they hang up. I have emailed and are getting nowhere. Very quick to take your money and not deal with you after that.
The cycle was delivered and set up on Friday. Used it once on Saturday for 20 minutes and Sunday for 20 minutes. Between those two rides it went from silent to loud and white powder is leaking out of the machine near the front wheel area and the pedals. Definitely calling to return this since paying +$2000 for a machine still doesn't warrant any quality control apparently.
I bought a Peloton bike two months ago. They had inventory issues and it took a while to schedule delivery. I was finally able to get a delivery date, and I drove from DC to MA to take delivery of the bike. Once I drove the 8 hours, 450 miles, RKO, their delivery partner who had confirmed the date with me the day before, canceled. I drove 450 miles and spent 8 hours of my life driving back to DC, where I teach. I then rescheduled for Feb 18th. I drove from DC to MA on Friday the 17th. I had called RKO earlier in the week to confirm. I had automated messages confirming and to "get ready" for my Peloton. At 430 pm Friday afternoon, RKO called to cancel as they were "overbooked." So they were making deliveries, just not to me. Again. I will now have spent 32 hours, 1800 miles of gas and wear and tear on my car to get NOTHING.
Do you really think I will drive up a third time, hoping they might live up to their promises to deliver the bike I paid for two months ago? Not happening. I have now spent 3-4 hours with Peloton and RKO, been on hold, been disconnected, and no one has any power to get me my Peloton. This is the worst customer service I have ever had from any company, ever. LET THE BUYER BEWARE. Delivery stinks, Peloton is horrible, they have agents who are incompetent and no one can help. But they took my money!
Peloton customer service is by far the worst of the worst. Once you purchase the bike from them good luck on trying to get your bike serviced if anything fails or breaks on the bike. I highly recommend you staying away from them. It's not worth your time and effort.
They block any reviews on their site that are one or two stars which is unfortunate. Bought the rower over Black Friday as a Christmas gift, original delivery was for Dec 7th. That date came and went and then moved to the 28th post-Christmas. Received the machine and it broke two days after. Starting making an awful noise from the coil and the resistance stopped working. When calling in and asking about my options, the customer service reps are extremely rude, and refuse to transfer you to a lead or supervisor. They must be incentivized on closing tickets as all refused.
One lady I spoke to said if I wanted to speak to someone else I would need to call back in and said she didn’t have to transfer me, while proceeding to hang up on me. It’s a shame that their service is so bad after the issues they had with their machines. They don’t care about customer loyalty and willing to lose customers over not transferring you to a supervisor. Overall, the machine is OK not worth $3k for the rower, classes are so-so, not enough at the moment. I would tell others to get another machine but their customer service is so bad that I would hate to send any business to them.
I would love to be able to review the Tread I purchased but Peloton and its subcontractor delivery service RXO (XPO) can’t or won’t deliver! Have had two delivery dates - 1/7/23 and 1/14/23 - and still no delivery. RXO actually lied and said they attempted delivery on 1/7 (they did not) and the delivery on 1/14 was cancelled because they were “overbooked” (even though I received the call the night before with a time window). I have spent 20+ hours on the phone with Peloton and RXO - nobody takes action, fixes the problem, has any orientation of “customer service”. To top it off - Peloton says they can’t cancel the order and process a refund for about 3 weeks or until the Peloton is returned to them… by the company that can’t get it delivered to me. Go figure. I’m stuck - no idea when or if I’ll actually get the tread but do know this has been the absolute WORST customer experience of my life!
Taking over 4 weeks to schedule a maintenance repair (still haven't been able to make an appointment). Calls with customer support have been terrible, responses are slow and unhelpful. Can't begin to start with how frustrating this whole process has been.
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