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Overall Satisfaction Rating
  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars
Based on 19 ratings


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Origins Reviews

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Rated with 5 stars
Verified Reviewer
Original review: Sept. 16, 2019

This company has the best customer service I have ever seen! I had a reaction to a product. They refunded me and sent me a full size of a product that I liked of theirs! Beyond amazing!! They were very concerned about the reaction I had and made sure everything was ok. I really appreciate the care they put into me. Just because I had a reaction to one of their products won't keep me from trying more from them.

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Rated with 5 stars
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Verified Reviewer
Original review: Aug. 29, 2019

At the beginning of the year I had extremely bad forehead acne and they were big red pimples that I could not get rid of using anything! I decided to try Origins, I bought a travel size kit that came with the Charcoal mask, GinZing, face wash, mega mushroom relief. They all have changed my life! I no longer have huge red pimples on my forehead and anytime I break out all I have to put on for quick results is the Mini blue bottle for pimples. I highly recommend Origins products! I even go and get free mini facials at their store and they give very good size samples!

2 people found this review helpful
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Rated with 5 stars
Verified Reviewer
Original review: May 10, 2019

Some time back, I purchased a group of products from Origins Ginger line. When it arrived, everything was fine except for the scent, the top was askew which had caused part of the product to leak out and the tube had fallen out of the top, making it impossible to spray unless I turned it upside down. On the plus side, the entire package smelled wonderful! I contacted them, expecting to have to return the product and for it to be a hassle, but to my absolute delight, not only did they make it as simple as a phone call, they express shipped me not one, but TWO replacements for the one that was damaged. Just wanted to let everyone know what an amazing company they are to deal with along with having wonderful products. I continue to be a repeat customer!

9 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 4, 2019

Both my daughters attempted to try the kit....( $45 bought at Dillard's) Both ended up w/ Blotchy dry irritated skin. How awful for the both of them to have to go to school like this. Very disappointed!!! I will be getting my money back and sticking w/ the over the counter items. BE AWARE!!! So disappointed b/c it was supposed to moisturize!!!!

8 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 14, 2018

Origins products are fabulous, but the online ordering system is extremely flawed and the customer representative I came across this evening was not only unhelpful and lacking patience, but rude. Having ordered on Black Friday, I spoke with several reps explaining I needed the shipping address corrected. I spoke with at least two reps at two different times, assured it was corrected although it was not. When I finally reached someone that corrected it, they were unable to give me any info on how to track it. It finally arrived with an order slip stating I received both items I paid for online; only one of the items was in the box. If this was the case, WHY would the order slip state it was delivered? I called customer service immediately only to be told by the rep, Eva, that it was out of stock. Then why would the order slip state it was delivered?

Her explanation didn't make sense; it was in stock when ordered, but when it was packed it was no longer available? When discussing this, she cut me off and asked if I wanted a refund or to wait for it to be back in stock and shipped. When asking how long this would be, she said she wouldn't know. When asking another question, she rudely interrupted and continued to ask "would you like a refund or to wait?" At least three times. When responding to her in the rude tone she was giving me, she was surprised. I asked for her name, a refund and a confirmation email for this refund. I love the product, but this happens every time I order online. You would think I would learn my lesson, but I love their product. The customer service and coordinating online orders with what is in stock must improve. Origins should really make note of this.

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9 people found this review helpful
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Rated with 2 stars
Verified Reviewer
Original review: Aug. 14, 2018

I have very sensitive skin and even some Origins moisturizers are too strong leaving my skin irritated. When I finally find what works, they either change the formula or do away with the product. For the past 2 years, I've been experiencing disappearing products with new products not doing the job. The only reason I pay the ridiculous prices is because I've found something that works, then it disappears. Totally over Origins - once my favorites are gone, I'm going somewhere else. The stress of constantly trying new products to have my face irritated for over a week is no longer worth it.

32 people found this review helpful
Rated with 2 stars
Verified Reviewer
Original review: June 8, 2018

I have been using one of their products (Automagically eye-lining pencil) for years, and now they are no longer making it. Their website is very difficult to use when searching for specific items. I also use their eyeshadow powder, but the choices of colors available are increasingly limited.

23 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: June 24, 2017

I love Ginger Souffle... Have used it for years. Recently ordered it online. It came opened and all over the inside of the shipping box covering all the other items ordered as well. What a mess, smelled good, but a mess! The order was not packed to endure safe shipping. It was simply put in a box with one piece of tissue paper holding the items together, as though you were wrapping a gift... not to send it across country! The jar was allowed to shake and roll around in that box for a week. Couldn't take all that abuse! A company so ignorant in regards to appropriate shipping techniques is not deserving of my business!

25 people found this review helpful
Rated with 3 stars
Verified Reviewer
Original review: Aug. 31, 2016

Expensive but very organic and clean. Something that is in target or drug stores will be more economical. Just as long as you read the directions then it is long lasting. Don't overuse. Long lasting means not having to purchase all the time. Origins is organic and does not have chemicals that can ruin the skin. Origins is good for sensitive skin. If it's cheaper it will probably do better and they will make more money. Value means that it's worth it. Origins should do more advertising.

35 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Aug. 25, 2016

If I cannot find the product in one place, I'm surely to find it in another. So far, I have yet to not find it in one place so I never have to locate it at a different shop. Product lasts for a long time, depending on how you use it. I use my products as instructed, and it has lasted me for a good month or two. Product has left my skin looking and feeling beautiful. Leave it nice and soft, and doesn't make me break out. I recommend for oily prone skin. You get the best value for what you pay for. It's really worth it. I recommend it to anybody. You really get the best bang for your buck.

21 people found this review helpful
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Origins expert review by Jessica Assaf & Alexis Krauss

An Estee Lauder company launched in 1990, Origins operates on the philosophy of using renewable resources and giving back.

  • Products for men: Origins showcases a sly sense of humor with products such as its Save the Males moisturizer.

  • Stress relief: Body cleansers, body souffles, oils and candles all come in soothing scents designed for stress relief.

  • Customer support: Origins offers live online chat, quick email response and 24/7 telephone support.

  • Variety of body scrubs: A detoxifying charcoal scrub and other body scrubs leave skin feeling soft.

  • Promotes recycling: Consumers can bring products, regardless of brand, to Origins locations to be recycled.

  • Best for: Animal lovers, the eco-conscious and men, since these skin care products focus on cruelty-free sustainability.

Profile picture of Jessica Assaf & Alexis Krauss
Jessica Assaf & Alexis Krauss Organic Skincare Contributing Editors

Jessica Assaf & Alexis Krauss are co-founders of Beauty Lies Truth, a website dedicated to educating consumers about the ingredients in personal care products. Alexis is a singer, songwriter and front-woman of the band Sleigh Bells and uses her public platform to transform the beauty industry. Jessica is an award-winning activist and entrepreneur who has spent the past ten years spreading awareness about product safety and working with the most conscious companies on the market.

Origins Company Information

Company Name:
Year Founded:
767 5th Ave #1
New York
Postal Code:
United States
(800) 674-4467
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