Juice Beauty

Two years ago, I purchased multiple canisters from Ipsy of the Juice Beauty product. This week, I opened 2 of them to use. One was completely empty. Instead of contacting ipsy, since it was clearly a manufacturing issue, I contacted Juice Beauty. They disregarded the issue and told me to contact the third party that sold the product FOR THEM. It was EMPTY!!! The only ones responsible is JUICE BEAUTY. They provided an empty canister to another company to sell.

I have spent so much money buying products from Juice Beauty. I'm so disappointed with them lately. I love their products but the fact that I cannot redeem my reward points has me not wanting to shop with them anymore. Their reward system has been down for MONTHS and every time I reach out they keep extending the date of when it's supposed to be ready by. I feel cheated.

I reached out to Juice Beauty because I had a bottle of the stem cellular retinol serum. I wasn’t sure when it was purchased. I reached out to them with a batch number and asked them if it was still effective, they refused to help me at all. Told me “we do not provide this information. US law states that all SPF & products containing salicylic acid only. We apologize for any confusion.” Skincare especially retinol is only effective for so long. I have reached out to many other companies with their own badge codes and ask them the same and they were always very helpful. I will never purchase from this company again the lack of transparency is very concerning.

I loved this moisturizer at first but after a week of applying it daily my skin became very very dry! Even my hands were cracking. I would apply it to my face then rub the rest on my hands. I have never had dry skin! I then went back to my original moisturizer and my skin was back to normal in 3 days! I do not understand how a moisturizer can dry you out like it did to me but I won't be using it again.

Every one, not only the women but also men are curious about a attractive, healthy and fresh skin. It is no need to tell that women are very choosy selecting their makeup products. Some one may feel hesitated using the makeup products that use chemical like paraben, toxic etc. They search such a makeup brands that is organic or natural.

I was gifted a tube of Juice Beauty stem cellular cc cream. I actually really liked the product, however the tube had a slit in it so every time you squeeze it, product comes out the sides and makes a mess and it ends up wasting product. I contacted the company and was met with THE WORST customer service. I even called back because I could not believe how rude they were. In fact, blamed the slit on me! Such a shame, but they clearly don’t care whatsoever about their customers or retaining them.

In my later twenties I started experiencing a bit of acne. While shopping at Whole Foods one afternoon, I passed a Juice Beauty display and noticed it was on sale (like 20% off or something). I picked up a bottle of the cleanser and have since bought two bottles online. Have not had any acne in over a year. AMAZING AMAZING AMAZING.

I purchased the Juice Beauty's "Blemish Clearing Cleanser" after researching options for retinyl-free, organic cleansers. I have been using 2 different Juice Beauty product for a few years now (always bought at my local Whole Foods), so when I read through the ingredients on the Company website for this cleanser, I was thrilled that there was no retinyl palmitate/vitamin A palmitate and ordered it online. When it arrived, I was surprised to see that retinyl palmitate was listed on the bottle - I double-checked that I hadn't missed it on the website's ingredient listing, but sure enough: the lists are different. Retinyl palmitate is not listed on the Juice Beauty website, but is listed on the product's actual labeling.

Trying to order online one night but their system was buggy resulting in an incorrect shade of Stem Cellular Cream being sent to me. I have tried contacting live chat, every time (various times throughout the day/night) I check it states "unavailable". So I send a message. No response after 2 days so I sent a another explaining I am still waiting a response. I get a message back telling me that I can send the item back but need to pay shipping. When I responded that it was not my fault and their system was not working well and had defaulted to sending me the first option on the the page for the item I wanted, the agent told me "they will not send me a shipping label, it must have been your browser, I have never heard of this problem before." So basically she is calling me a liar and could care less about providing customer service.

I tried to stay green and use more environmentally friendly products. I have tried the acne cleanser, brightening serum, BB cream and have no issue so far. I ordered the lipstick last time and it smelled stench, like rancid oil going off. It was horrible, the color was not true to ad either. I bought from Pharmaca which has excellent customer service and they refund me for the product. From other reviews, I think I was lucky not to buy direct from Juice Beauty site.