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Beautycounter
Overall Satisfaction Rating
2.47/5
  • 5 stars
    13
  • 4 stars
    3
  • 3 stars
    0
  • 2 stars
    2
  • 1 stars
    25
Based on 43 ratings
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Beautycounter

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43 Beautycounter Consumer Reviews

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Page 1 Reviews 1 - 10
Rated with 5 stars
Verified Reviewer
Original review: May 23, 2019

I did not think this could possibly be as good as I heard because it was “all natural”. At first, the products tingled and I thought it was burning my skin. My complexion turned bright red and looked sunburned. After a few days of application, I could see a huge change in my skin and the way it felt. I’m on month 3 and I can go without makeup most days. I’m 42 and can never remember not wearing makeup. My pores are smaller and my skin rarely breaks out. I really think my skin was detoxing when I first started using it. My body was addicted to all the toxins! Trust me, see this thru at least a month and you will notice a change. I ate my words.

16 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: March 26, 2019

I HIGHLY recommend Beautycounter. This is a company dedicated to changing the beauty industry. They are working to get safer products into the hands of everyone. I’m obsessed with all things Beautycounter. The Countermatch line is by far the best product to ever touch my skin. I like knowing my children can use the products and not have to worry about harmful ingredients, fertility blocking products, endocrine blockers, or hormone blockers. I’ve personally dealt with their customer service and they were super friendly and very helpful. I see nothing but good things go happening with this company.

20 people found this review helpful
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Rated with 5 stars
Verified Reviewer
Original review: March 15, 2019

I have been using Beautycounter products for a little over a year. I love the company's mission of getting safe products to everyone. I had to find the products that work for my skin type. I did this by working with my consultant and trying different products. I never had to return anything, but felt confident in the company policy on returns, and had confidence my consultant would facilitate the return process if necessary. As for the reported customer service issues... I think it is important to find a good consultant, and use them as your first stop for any customer service request. After all, they are the ones representing the company, and who, theoretically consult and sell you the product. They should be responsible for ensuring you get the service you are promised.

12 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Oct. 4, 2018

I have been using the Beautycounter Skincare line for 5 months now, and I have yet to find a product that I don't totally love. Not only does this company stay true to their mission of, "Getting Safer Products into the hands of everyone", but they provide high quality, affective products! Since using Beautycounter products, my pores have cleared and are noticeably smaller, my dark spots are lighter, my skin is brighter and I can't tell you how good it feels knowing that I am no longer loading my body up with chemicals and all the other crap that I've been unknowingly putting on my skin for years. After reading some of the negative reviews on here about their customer service, I can't help but think each of those people must work for a competitor or something... because my experience has been nothing short of exceptional from day one- customer service, my consultant, the products, and everything! Thank you Beautycounter!!!

45 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Sept. 5, 2018

Was very hesitant to try but have been completely surprised by the quality and the results. Loving the items for kids, especially the conditioner and the mask for evenings is great. Highly recommend especially if you are looking for a safe product as they make sure to not sure chemicals and products that are harsh for consumers.

36 people found this review helpful
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Rated with 1 star
Verified Reviewer
Original review: Aug. 5, 2019

Be absolutely certain what you order is exactly what you want. They will not make cancelling an order easy. They will tell you to just wait to get the products then ship it back, and all the meanwhile charge your card instead of cancelling it when nothing has been shipped out and the charge is still pending. So be 100% certain that you will not have a change of heart or be ready to pay. Document everything so that you dispute this charge if it happens to you. Cancelling an order should be easy. They will not cancel the order. Even an order that was made only a couple of hours earlier and hasn’t even been processed or shipped out. What a shame. Not a way to do business or retain a potential new customer.

3 people found this review helpful
Rated with 1 star
profile pic of the author
Verified Reviewer Verified Buyer
Original review: July 31, 2019

Placed order Thursday 25 July and Pauli’s for overnight shipping. Total order $167. Here we are 7 days later with nothing. Haven’t received order or even an email with shipping details. Have tried to call the phone number, it says that it’s been disconnected and not getting a reply from email either. And to top it all off my account I set up has been suspended by an administrator. This company is a complete fraud. Stay away from them.

Be the first one to find this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 31, 2019

Suntan Lotion fail. Sitting out at the pool, I applied some of the spray lotion. (Which you have to rub) After 20 minutes of mild sun, my arms were red and burnt. No point in saving yourself from toxins if you’re gonna get skin cancer.

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 25, 2019

Beautycounter is a brand that hires consultants to assist customers in making informed decisions before purchasing products - I had worked with 2 separate consultants and only received misinformation and rudeness! The sunscreens are mineral based and some have a tint, but when I asked in regards to the color of the tints and how they would look I did not receive a detailed answer. Instead I was encouraged to buy and try (they did not inform me of the return policy). The sunscreen was terrible - it did not absorb and the tint would rub off onto anything it touched! (furniture, clothes, skin, other people!) The spray made the product fly everywhere and could not be used indoors. Not to mention the color of the tint was TERRIBLE! The Medium-Dark color is a chalky, grey toned brown - very cool/neutral undertone and not good in summer with a tan.

The consultant, Amanda **, came back and asked how I liked the product a few weeks later, I told her the above statement. She sent me a "whatever/shrugging" emoji. I suppose she did not like my answer, but I did expect a professional response. When questioned about her response she stated "I truly don't know what to say, clearly you've made up your mind, no point in me trying to change it. Had we had this conversation in person I would have shrugged. There's no point in my sharing any additional info or trying to troubleshoot a product you got so mad at you threw away instead of getting a free refund." - Nice to know they have a return policy 5 days before the deadline for returns (60 days via USPS and the original packaging). If only their consultants were more professional, I would be willing to give them another try with other products, but the attitude I receive just isn't worth it.

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Be the first one to find this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 21, 2019

I have been a Beautycounter user for over a year now and have loved all their products I have tried so far. They just came out with a new line, Countertime, which I decided to try after watching my consultant's blog on the products. She showed us each one and described the benefits, etc. I went with number 4 Countertime which is the night cream and when I received it, I was sorely disappointed. Half the container was empty when I received my package. It looked literally like a huge spoonful of the lotion had been taken out.

When I contacted Beautycounter about the product that I had received, I was told that they guarantee it was filled correctly and that was that. My consultant had showed us her product so I know how it should look and it looked nothing compared to what she had shared with us. Even sharing the photos did nothing because they can assure me that the product was probably just positioned weird on the shipping which makes it look less full is what I was told. Very disappointing especially when the product is worth $90. You would think being a long time customer or just a customer in general that their customer service would be way better than that. After that experience, I will be looking for a new natural brand to use since I received no help with my issue.

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8 people found this review helpful
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Beautycounter expert review by Jessica Assaf & Alexis Krauss

Founder Gregg Renfrew started Beautycounter after she learned about the beauty industry’s lack of regulations. Beautycounter empowers consumers by offering them to join the company as a Consultant.

  • Beautycounter safety promise: Beautycounter is one of the few companies in the world to actually test their products for safety before they go on the market.

  • Mission-driven: The company’s mission is to get safe products into the hands of everyone.

  • The Never List: Beautycounter has banned more than 1,500 ingredients from their products and is setting a new health and safety standard for consumers.

  • Best for: Women and mothers looking for safe and effective cosmetics and skincare products.

Profile picture of Jessica Assaf & Alexis Krauss
Jessica Assaf & Alexis Krauss Organic Skincare Contributing Editors

Jessica Assaf & Alexis Krauss are co-founders of Beauty Lies Truth, a website dedicated to educating consumers about the ingredients in personal care products. Alexis is a singer, songwriter and front-woman of the band Sleigh Bells and uses her public platform to transform the beauty industry. Jessica is an award-winning activist and entrepreneur who has spent the past ten years spreading awareness about product safety and working with the most conscious companies on the market.

Beautycounter Company Information

Company Name:
Beautycounter
Year Founded:
2011
Address:
2803 Colorado Avenue
City:
Santa Monica
State/Province:
CA
Postal Code:
90404
Country:
United States
Phone:
(888) 988-9108
Website:
www.beautycounter.com
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