NordicTrack

I have the S15i exercise bike and it has been out of service for over 6 months. They keep trying different repairs, none of which work. I keep calling for another service call and they keep telling me they have it scheduled but it is never in the system when I call back. I cannot get someone to come out or send a replacement.

I spent 4k on a treadmill that has not worked since day 1. Support is awful. They do not care. The extended warranty was worthless. I would have been better off burning this money. Good luck ever getting someone helpful on the phone.

I bought a 1400.00 Nordic track cycle with TV display in May 2022. THE BIKE WORKED FOR ONE WEEK. The Issue: No Tension on the Bike. I called once a week (for 8 months) to report the issue. The people on the other end, gave me the run around for at least 2hrs. and never fixed the problem. To get it fixed they LITERALLY wanted me to take the heaviest part of be bike apart to prove it did not work. Since, I paid to have it put together, I did not want to undo the bike. It has been one year now- 2023 and I have NEVER USED THE BIKE. MY MISTAKE WAS PAYING FOR THE BIKE IN FULL. Do not use this company, their customer service and warranty are a joke. (Ps- they did offer to sell me a new warranty).

NordicTrack commercial 2450 treadmill. I thought it was a great family treadmill, Warranty expired right before it stopped working, For just under a 3000 I purchased for, to only enjoy it for only 3 yrs. I called for a quote 1750 to fix it, so all said and done it would cost me 4750 (3000 + 1750) in just three yrs to get it back to running again, Kinda ridiculous wouldn't you say and l thought about buying a elliptical machine to add to my residential gym, Now gotta start looking for new machines... Not a happy customer for sure!!!

Just don’t!!! I have never experienced such horrible customer service ever! When your product breaks, and it will, this company does NOT care! Warranty means nothing to them. I have been calling for months now, just to get the runaround. I have sent emails, phone call after phone calls, and nothing happens. They promise they will call back, and they never do. Just don’t buy and have to deal with the headaches! Read all the reviews that are exactly the same as mine! It’s horrible that I am still paying for equipment that I can’t get fixed!

We ordered an Elliptical from NordicTrack website on 2/19 with White Glove Assembly. IFit ended up being the business that handled the order and they outsourced assembly to movers that were not trained to complete the work. White glove team skipped lubrication as well as fully connecting pedals and handles. They made the elliptical inoperable and left without a signature. Additionally, resistance system was broken from the factory and remained on maximum setting making it impossible to use the equipment. Warranty/Service team was unable to place part orders they deemed necessary to address this issue over a grueling process that spanned 20 hours+ over a span of 1.5 month. It included requests to take photos of manual and part numbers that IFit Warranty Support does not have. The single order that was placed resulted in wrong parts sent.

This has by far been the worst experience I have ever encountered after a big purchase. I ordered an elliptical 14.9 at the end of January 2023. I received it towards the end of February 2023. I paid for the assembly of the elliptical by supposed professionals, however, I got two foul-smelling men rushing through to put my machine together. One of the men was very sarcastic and borderline rude and was rushing so much that he cut himself. Even while assisting with his injury, he still proceeded to be sarcastic. When they were done, they didn't have me try the machine or anything at all. One of them just showed me where to power it on and stated that was all they needed to do and rushed out.

The warranty and the customer service are a joke. I’ve sent dozens of emails, called many times, used the chat bot, and even posted on BBB. Nordictrack does absolutely nothing to respond or send help. They continue to ignore a valid break in my treadmill and refuse to even give me a response or send help. The only people who ever get back to me are in sales to sell me something…. I received a warranty extension in the mail for $400. I have no clue how y’all think anyone would ever pay to extend when they have to deal with this mess. Never buying from them again.

I bought a treadmill from this company, because maintenance and repairs on such a big piece of equipment is such a concern, I got the warranties for extended maintenance and parts and labor. I have had two issues with the fans. They refuse to send anyone out to fix it, they send the parts and make you fix it yourself. The last part they sent to me were just two fans in a box with a recipe and without instructions. There are no videos to replace this part specifically, they just expect you to figure it out, I guess. I emailed them in Dec, and they are just (end of March) responding to those emails now. I have called as well, and they refused to assist in any other way. I will never purchase from them again, if I was not invested in the ifit app I would sell it and buy peloton. Don't waste your money unless you are prepared to fix these things yourself (which is not possible for me). This may be the worst customer service experience I have ever had and they do not care.

My parts warranty was up the week my console stopped working out of nowhere. I PURCHASED a Service on 3/14/23 for the technician to come to my home and had to wait at least 10 business days to get a call. My warranty was up on 3/16/23!!! They refused to allow me to use my parts warranty because I couldn't find my delivery slip from 2 years ago! Meanwhile the service person on the phone confirmed it was delivered mid March of 2021. Costing me $529 plus what it will cost me for it to be installed. More than half than what I paid for it. Very, Very Unsatisfied! Just awful.