Nautilus Treadmills

Nautilus Treadmills

 4.0/5 (32 reviews)

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Overall Rating4.0 out of 5
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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: April 6, 2022

I own a IC4 bike and the pedal broke 2x within about a year. The second time I had a cut due to the raw metal being sharp. I filed a claim with them and they would never respond to my calls or emails. They tried to get me to sign a release for $0 to indemnify them with no compensation provided and wouldn't even replace the part until this release was signed. About to just give up at this point and sell the bike.

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Verified Reviewer
Original review: July 13, 2020

Their customer service terrible. Their hold time is hours. They never responded to my customer service emails. My machine never showed up and we are 45 days post ordered. My order status never changed online.

3 people found this review helpful

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    Verified Reviewer
    Original review: April 14, 2020

    I was skeptical about ordering a machine online but I saw that I could pay to have a professional come out and put it together. So then I felt a little better and bought the Max total because I wanted to get the top of line machine. After it arrived I had to wait almost another week to have the guy come out and put it together. Which was $160 btw. After he left I used it and was pleased. Next my husband goes to use it and it says, "Can’t connect." It’s connected to the internet so I’m not sure what it couldn’t connect but it was useless.

    Magically 2 days later it worked again but then it couldn’t connect again the next time I wanted to work out. Called and did troubleshooting after waiting on hold over an hour. They said they’d send me a part. And I would have to put it on myself. I told them I paid 160 so I didn’t have to deal with it but there was nothing they could do because of the virus. So it came a week later and I traded out the part and it had the same problem. But magically the next day it worked again. So I started my workout and now the dial on the machine didn’t move. So the workout would pause. Tried several times and called and waited on hold for 1 and 1/2 hours to be told they would send another part and I would have to take it apart and put it together again.

    I was fed up and told them this is not what I signed up for. They said I could return it but would have to take it apart myself and package it up myself and pay to send it back myself. I had to argue for several minutes to get to speak with a manager. She finally agreed to cover shipping. But I still had to take it apart and package it myself. She sent me an email with the instructions and day and time for the pick up. The day came and the item was never picked up by the shipping company. I called them to find out why and they said there was a note on my account that the shipping day had changed. But no one told me. Also I will not get refunded for the professional assembler even though their equipment did not work and so I have to take a loss on that. And I had to spend 3 and 1/2 hours disassembling it. It’s been nothing but trouble.

    2 people found this review helpful
    Verified Reviewer
    Original review: April 10, 2017

    I like that you can adjust the incline and climb a mountain, in effect, with the Nautilus treadmill. This allows you to work different muscles in your legs depending on the incline you use. But I wish it could go faster. It only goes up to 4mph, which isn't fast enough for my liking. At times it is nice to use the incline, but sometimes I wish I could flatten it. Additionally, I wish that the tread was all together and not in two strips because sometimes I accidentally step in the middle and almost fall. I think its fairly easy to use and figure out though.

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    Verified Reviewer
    Original review: April 3, 2017

    This Nautilus treadmill is strong and well built. It can really handle the repetition and beating from me running on it everyday! It's built to last and if that isn't enough the warranty will wash away all other fears. However, the hand rail positioning needs adjusting. The handle bar positioning just seems to be slightly awkward when in use and when getting off of the treadmill. But Operation is quite simple really. Get on and with a few button pushes you are off to the races. If I were to time it I would say that I could be running within 10 seconds from walking up to the machine.

    2 people found this review helpful
    Verified Reviewer
    Original review: Feb. 23, 2017

    I love this machine. It is both effective and fun. The features are amazing and extremely easy to use. I was very happy with how easy it is to put out of the way. With the kids and a much smaller house available space is hard to come by in our house. I reached my target weight in less than 6 months and with chasing my two year old I can use all the help I can get. They always seem to have just a little more than you do. Now I can keep up easier and even have enough energy to get a few extra projects done around the house and I believe that all busy parents know how important that is in keeping up with a house and property. So if you need to chase the kids or just have a little energy at the end of the day. I would strongly recommend the Nautilus. I have been very pleasantly surprised as to how fast it worked for just using it a few minutes each day.

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    Verified Reviewer
    Original review: Dec. 5, 2016

    It has a powerful motor. I still have this treadmill, it has lasted for years and years and the motor is still going strong. The motor never sounds like it is overloaded. The seat is well padded. I never got a cramp or felt sore after using my machine. The seat's cushion has withstood time, it is not sunk in and still has a lot of padding left. My treadmill had no entertainment options, I had to entertain myself. This product has helped me fulfill my goal of losing weight. Its value is priceless. I would buy this product again without question. This is a top notch product.

    2 people found this review helpful
    Verified Reviewer
    Original review: Dec. 3, 2016

    I never had a problem with the motor and it worked very consistently every time. It allowed me to achieve the workout I needed every time. Step by step, stride by stride it provided a comfortable landing to each and every step. This allowed for a nice easy stride and allowed me to go longer. It was fun the way it would adjust the angle of running allowing me to step up my cardio and improve my stamina. Running upwards and downward was a great workout. The price was higher than other brands, but its quality, extras and durability made this a much better value than cheaper models. For the price it cannot be beat.

    2 people found this review helpful
    Verified Reviewer
    Original review: Nov. 27, 2016

    The motor was very well built and I was able to go comfortably at any speed I desired. I could walk at a leisurely pace or power walk and go up to about 15 mph. The cushion was very well constructed. It absorbed the shock of my weight very well as I was walking on the treadmill. It was built to absorb the shock of different weights exercising at varying speeds. The entertainment options were very well thought out and engineered to offer a wide array of options to the user as they exercised on the treadmill. By using this product I added quite a bit of value to my life by improving my health. I was able to lose weight which enabled me to lower my blood pressure and help in controlling my diabetes.

    2 people found this review helpful
    Verified Reviewer
    Original review: Nov. 26, 2016

    The motor on my treadmill is one of the best in the industry, why I say that is because I have had my treadmill for 5 years and no problems. I really think I lucked out on it. The run is the best for the style of treadmill that I have. I don't have any issues. I really feel that Nautilus creates good cushions for running. I use my treadmill for exercise and that's it. I don't think there is much that it can do for entertainment. I do like the movies and reading books. My treadmill is old school but the value I think holds its own... For the purpose I think that Nautilus is a great brand with great items.

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    Nautilus Treadmills author review by Joey Thurman

    An innovator of fitness equipment, Nautilus was founded in 1986 as Bowflex. They formerly sold commercial-grade fitness equipment and now focus on selling fitness equipment, including treadmills, for home use.

    • Speed up to 12 miles per hour: Nautilus treadmills have speeds ranging from 0-12 miles per hour, making them ideal for all levels of walkers and runners.

    • Cushioning: Nautilus’s StrikeZone™ cushioning system makes long runs more comfortable by providing extra support as you run.

    • Nautilus Connect™: Nautilus Connect™ All new Nautilus fitness equipment are equipped with the technology to save your workout data and upload it online to view and track your progress. Share your data with friends and family, or monitor your fitness as a way to measure progress and reach your personal goals.

    • Nautilus innovation: Nautilus welcomes ideas for new fitness equipment products from inventors, who can submit their patented or patent pending idea on the Nautilus Innovation website. Inventors whose ideas are accepted for a new product will usually enter into a licensing agreement with Nautilus to receive royalty fees.

    • Product registration: All Nautilus treadmills bought from an approved Nautilus selling partner need to be registered to qualify for warranty. Nautilus products purchased directly from their website or call center do not need to register. Register on the Nautilus website or by calling their customer service phone number.

    by Joey Thurman Fitness and Nutrition Advisor

    Joey Thurman is a nationally recognized and spin certified health, fitness, nutrition expert and television host He is the author of "365 Health and Fitness Hacks That Could Save Your Life." His work has been featured in publications such as Men’s Health, U.S. News and World Report, NPR, People Magazine, Shape, NY Post, Fitness Magazine, ‪Women's Health and many more.

    Nautilus Treadmills Company Information

    Company Name:
    Nautilus Treadmills
    17750 SE 6th Way
    Postal Code:
    United States