Sam's Club Hearing Aids Reviews

I went to the Sunrise, FL location to get a hearing exam and hearing aids. The order was going on 6 weeks without an update. I called and left messages and finally went into the store to cancel the order. I tried calling Lucid directly to get an update and was told a manager would call me, which they never did. I don’t recommend them at all.

I have had my Lucid hearing aids which I purchased from the Sam's Club in Johnson City, TN for over 2 years. Unfortunately for me their hearing center is no longer opened but now you have to go to Bristol, VA. Not a huge deal but using the online scheduler from Lucid is a joke. It will schedule appointments but when you get there, the center is closed. I now call after my appointment has been scheduled to make sure someone will be there and guess what, they're closing early. Thanks for the call or the email letting me know (much sarcasm intended). The hearing aids have performed well for the most part but the customer support/audiology support is terrible! I spent almost $5000 but when my current ones need replacing I will not be purchasing another set from Sam's Club or Lucid.

I purchased a set of 32 channel Lucid hearing aids on 11/14/23 after being tested at the store. I had to exchange the first set. They were not able to communicate with a Droid via Bluetooth so the Lucid app that allows you to adjust them via phone couldn’t work. Two hearing aids cost me $1350.00. They were great. I was surprised how well they helped. The units exceeded my expectations. Then in May 2025, the hearing aids quit amplifying anything. They were like installing ear plugs. I went back to the store and was told they were working fine. The technician re-tested me and said my hearing had got worse. She couldn't get any more "adjustment" out of the 32 channel units, but she put the top-of-the-line units on me and I could hear just like I did when my old units were new. She said I would have to upgrade for her to be able to get enough channels to help.

We met with Amy yesterday at the Washington Township location! We always enjoy our visits with her. She is knowledgeable and continues to be informative and willing to answer any questions or concerns we have. You can count on a professional experience. We choose to drive from Monroe OH just to meet with her for any repairs on our LUCID hearing aids.

My Lucid hearing aids have been problematic from the beginning. The right one screeches terribly whenever the slightest of thing touches it. I can't use the phone on that ear and when people hug me they want to know what the horrible sound is from. My left hearing aid constantly is requesting a new battery. I will put in a new battery and two days later, it is asking for a new battery again. I am using brand new batteries from Sam's just as the technician suggested. These hearing aids are 13 months old. The technician will fiddle and fiddle with them, however, nothing gets resolved. I go home with the same issues I walked into the store with.

I visited Sam's Club in Edison, New Jersey for which I partake a free hearing test which exceeded my expectations. Kelly ** was not only very professional in assisting with explaining step by step every part for one to understand, also I was pleased to meet such a gracious and patient individual. I highly recommend to everyone. Thank you, Glenn

My husband purchased his hearing aids through Sam's Club in Wichita, KS and that is where we met Morgan. He loves his hearing aids and Morgan has been so helpful to him in explaining everything and showing us how to take care of them. We highly recommend seeing Morgan and wearing these hearing aids!! You will be so happy you did!!

Sam's closed the hearing aid store where I purchased the hearing aids. I cannot get anyone to answer when I call other stores in our state. Now I have 2 nonfunctioning hearing aids, which were very expensive compared to Costco.

We had always had a great experience with the former audiologist, on time & responsive. I can’t even say how much this wanted to make me pull my hair out. We had an appointment at 2:00. We were there at 1:55, not even acknowledged until 2:20. At that point she said I’ll be with you soon. Still another 7-8 minutes before we could talk to her. So disorganized, made me crazy. By the time we finally left there it was 4:35. Another person who had a 4:00 appointment was then waiting & the audiologist never even acknowledged her. I will never go back there.

These hearing aids are very good and allow me to hear well. They also cancel out the Tinnitus many seniors suffer from. They were very reasonably priced and there was a "6 months same as cash" option. Additionally, at least until COVID hit, I could take them in any time I was there and they would clean them, replace worn parts at no charge. After 2 years, they gave me a new hearing test and reconfigured the hearing aids to compensate. Very good service and attention to customer.