Costco Hearing Aid Center

Costco Hearing Aids Reviews

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About Costco Hearing Aid Center

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Costco Hearing Aid Centers are located across the country and offer hearing tests, fittings and maintenance from five manufacturers, including its own Kirkland brand. Customers can choose between basic hearing aids and high-end, feature-rich hearing aids. Costco’s prices are among the lowest in the industry, and it offers a 180-day return policy for all hearing aids.

    Pros & Cons


    • Bluetooth-compatible
    • 180-day return policy
    • Free testing and fitting
    • Warranties on all hearing aids


    • Must be a Costco member
    • No payment plans

    Bottom Line

    Costco Hearing Aid Centers offer low prices on a variety of hearing aids. Costco also offers helpful services for free, including testing, fitting, follow-up appointments and maintenance.

    Featured Reviews


    I have had hearing aids for ten years using three pairs before Costco's... These Kirkland for $1600 are great. I can hear my wife, the TV, and conversations. Before, I could hear ...

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    We went to the Costco hearing aid center... The staff was professional, courteous, very knowledgeable and honest. I did a lot research about hearing aids and can confidently say t...

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    About Costco Hearing Aid Center

    Costco has more than 540 stores in the United States, and many of these locations have hearing aid centers. The company sells low-priced hearing aids for people of any age who have mild, moderate, severe or profound hearing loss. Costco also provides free hearing tests, fittings, loss and damage coverage, maintenance and repair. The company stocks a variety of hearing aid accessories, including transmitters and microphones.

    Costco hearing aids brands

    Costco sells hearing aids from Philips, ReSound, Phonak and Rexton along with its Kirkland brand. These brands offer a wide variety of hearing aids, including open-fit and completely-in-the-canal devices.

    Costco’s hearing aids come with features like noise reduction technology and Bluetooth compatibility that allows your hearing aids to double as headphones. All Costco hearing aids connect to smartphone apps and accessories.

    Costco hearing aid prices

    The cost of Costco hearing aids ranges from $1,499 per pair on the low end to $2,999 per pair on the high end. Prices vary depending on the features, technology and type of hearing aid you choose. For example, in-canal hearing aid models may cost $2,999 or more per pair because they require custom molds. Hearing aids with Bluetooth capabilities also cost a few hundred dollars more.

    Costco hearing aid brandsCost
    Kirkland Signature 9.0$1,499 per pair
    Philips HearLink$2,499 per pair
    ReSound Vida$2,499 per pair
    Rexton Adore$2,499 to $2,999 per pair

    Costco doesn’t offer financing options. Sales and discounts on hearing aids at Costco are also rare.

    How to buy hearing aids at Costco

    To buy hearing aids from Costco, first make sure your membership is up to date, then book an appointment for a free hearing test. If you’re shopping in a store, you may be able to get tested without an appointment.

    A hearing aid professional determines the extent of your hearing loss by doing a series of tests. After testing, the professional fits you for your hearing aids by selecting devices that match your type of hearing loss, the shape of your ear and your lifestyle.

    You can choose to buy hearing aids right then or take some time to research the different brands and types that Costco sells. It typically takes Costco two weeks to ship your hearing aids after you order. You can return hearing aids bought at Costco within the 180-day trial period for a full refund.

    Costco hearing aids FAQ

    What is Costco’s return policy for hearing aids?

    Costco has a 180-day full-refund return policy for hearing aids.

    Does Costco sell hearing amplifiers?

    Costco does not sell hearing amplifiers. Hearing amplifiers boost all sounds around you and are intended for people without hearing loss. Hearing amplifiers are not hearing aids and should not be used by people who are hearing-impaired.

    Does Costco offer a trial period for hearing aids?

    Costco has a 180-day money-back guarantee return policy on its hearing aids, so you can use that time to decide whether you like your hearing aids risk-free.

    How long do Costco Hearing Aids last?

    Costco hearing aids last anywhere from five to eight years. Costco's Kirkland hearing aid batteries last between four and eight days, depending on how long you wear your hearing aid each day.

    Are Costco hearing aids good?

    Yes, Costco is a good choice for many people shopping for hearing aids. Costco carries premium hearing aids from four of the top brands in the industry, as well as its own Kirkland brand of hearing aids. Costco hearing professionals are there for you during the entire process, from initial testing to follow-up appointments for maintenance and cleaning. Costco hearing aids are best for anyone who wants to buy hearing aids at an affordable price and have all their hearing needs taken care of in one place. Unfortunately, you must be a Costco member to take advantage of these low prices.

    Costco Hearing Aid Center Reviews

    ConsumerAffairs has collected 100 reviews and 278 ratings.

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    Page 1 Reviews 0 - 10

    Reviewed May 20, 2023

    Buying them not issue. Getting them cleaned and service is the issue. Called set appointment. Explained problem of left hearing aid not working. Needed both cleaned while had them. Got there did not know about left hearing aid not working. Explained again. Left them,shopped while waited. Come back was told hearing aids where cleaned. I asked about left one not working. Acted like first they heard about it. Girl came out said they worked fine she checked them. I explained the left hearing aid did not have volume. I tried it did not have volume. She stated well we are under AC it makes lot of noise. That why you can't hear. So came in with low volume on left hearing aid and left with low volume on hearing aid. A year later have low volume on hearing aid. Can't afford new one.

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    Reviewed March 31, 2023

    I have had the worse experience with the Hearing Aid department on Costco. They do not tell you that they are not audiologists until after you buying the hearing aids. I ended up making 4 visits before buying the hearing aid. What they don't tell you is that if the hearing aid when you receive it is not working for you e.g it doesn't provide any hearing advantage they will re-do it for 2 years. So you are stuck with a bad hearing aid. They do not tell you this before you buy. They make it seem that they will fix anything before you buy.

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      Customer ServiceStaff

      Reviewed Feb. 3, 2023

      I helped my mom, who lives with me, purchase hearing aids at Costco hearing aid center in Pleasant Prairie, WI. They hearing aid agreement included one free replacement for each ear. In April of 2022, my mom lost her right hearing aid. I filed a claim for a replacement for the one right ear. When it came in, I picked up the one right ear aid for her and signed the paper work which I thought showed the original model number and the new replacement model number. Things were fine, as far as I was aware.

      In January 2023, my mom now one-hundred years old, lost her left hearing aid while staying at my sisters for one week. When I called Costco to report this, they said that I already picked up a right and left hearing aid back in April, 2022. I told them I only needed the right aid replaced and that the right aid was all I received when I picked up the replacement. They said they had placed her order as needing two aids, left and right and that I signed for two new hearing aids. They may have ordered a right and left, but I only received the right. Well, that was all I had asked to be replaced to begin with.

      When I took a closer look at the copy of my paperwork from that day, I then saw where they claimed they replace two hearing aids and not just the one right ear hearing aid that I actually received. Because I did not look close enough at the paper work, I was unaware of Costco claiming they gave me two. I know I only received the one, but because I didn’t look close enough on the paperwork, there was nothing they could do. I called the hearing aid manager and the store manager. I asked if they had surveillance cameras, because it would clearly show through the clear plastic packaging, that there was only one hearing aid in it. He said the store's camera surveillance tape info didn’t go back that far. They also couldn’t use cameras in the hearing aid department due to Hipaa laws. The store manager felt bad for me but said there was nothing more he could do.

      I do not know who the left hearing aid was given to, but it certainly was not us. They had to know there was only one hearing aid in the box when they processed her order, yet said nothing to me pointing out that they wrote down that both hearing aids were being replaced on the paper they had me sign. They never reviewed what was actually on the paperwork and what I was signing. I never had a reason to think it would be different from what I had requested and received at the time of the pick up. I have been a Costco customer for several years and never had a problem with anything before. I am extremely disappointed. This is not the kind of customer service I expected from a company like Costco. A VERY UNHAPPY CUSTOMER.

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      Customer ServiceStaff

      Reviewed Dec. 25, 2022

      I am a customer of COSTCO's Hearing Center in Deerfield Township, Ohio. I have no problems with the courtesy and knowledgeability of the staff. Nor do I have a problem with the hearing aids when they are working. However, over the years, either one hearing aid or the other malfunctions. When the fix one, the other conks out. Last month, I brought in the right hearing aid for repair. After it came back it stopped charging when I placed it in the charger overnight. So they said that maybe I needed a new charger and said they would order one which would be in "within a week". Well, that was a month ago. Every time I call, I am told "any day now" I still don't have it. This has adversely affected my work. I am an attorney, and listening and hearing are vital to my doing my job well. I have told the Center's staff that.

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      Reviewed Sept. 22, 2022

      As stated, the audiologist was very knowledgeable, attentive and helpful. Programming is top notch. This was a replacement of the 9.0 as I chalk it up to mandatory masks for losing the previous. Program's clarity is better than the 9.0, but I chalk that up to the audiologist. My only negative is the charge life. When fully charged, I barely get one day on the original program, less when I boost the power for meetings, movies, etc. In addition, the induction charging is flaky... Hearing aid will say fully charged, but sometimes, an hour later I am under 50% battery life. So, for the price, I can give it 4 stars. 5+ for service and 4 minus for battery life and the hit and miss charger. You can do a lot worse.

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      Customer ServicePriceOnline & AppStaff

      Reviewed Aug. 26, 2022

      In August 2022 I got Rexton BiCore hearing aids at Costco. My first pair which I got there several years ago (Kirkland 8.0) still worked fine, but I wanted to upgrade to rechargeable (to use them more with my iPhone) & telecoil (to hear better at concerts and plays). The Rextons were a little more expensive than the Kirkland 10.0, but reviews said they had better battery life, and the charger was much smaller. I wanted maximum battery life so I could more frequently stream audio from my iPhone and iPad.

      After I got them it took 3 more visits back to Costco to get them sounding and fitting to my satisfaction, but that wasn’t any different than my previous pair. The service I get at Costco is great, the technician I always work with is friendly and knowledgeable. About the only thing I would improve if I could regarding Costco’s service, is being able to get an appointment more quickly.

      The hearing aids themselves work nicely. They are comfortable and the sound quality is good, although they don’t seem to do a better job of helping me decipher speech in challenging situations - but I wasn’t expecting they would. I’ve never tried using them for more than a day on a single charge, but so far I haven’t had any trouble with battery life. The charger is easy to use if it’s kept plugged in, but it was tricky at first to figure out how to get it to work from its internal battery - the charger manual isn’t well written.

      The iPhone app is easy to use and somewhat useful, though I wish it could do more fine adjustments independently for each ear. You certainly can get by without it. The hearing aids do pair with my iPhone and iPad through Accessibility settings, but switching between the two is often glitchy. I contacted Rexton and Apple about this. Rexton blamed Apple, and Apple backed that up, saying they are aware of the issue and it should be improved in the next major iPhone/iPad update. Rexton email support has been helpful and quick to respond.

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      Reviewed Aug. 25, 2022

      I'm preparing to purchase my third set of hearing aids in the past 15 years. Based upon my personal experience I am better off purchasing Costco hearing aids, instead of from a private supplier. I did the latter about 15 years ago with two major benefits that Costco does not offer, 1. Free batteries for life & 2. At their request periodic hearing check-ups and adjustments with the aids. Now in all fairness, Costco will do #2, however in Tucson you need to book weeks or months in advance. My second set just gave out on year six since the Costco purchase. I'm told at Costco that ReSound won't do repairs after 5 years and quite frankly that makes no sense unless they have determined that a hearing aid is not repairable.

      A couple of years ago I sent one to ReSound with a bad connecting wire, paid a little over $100 for the service and it worked fine for another three years. The 'no repair' policy after 5 years, in my opinion, is a method for ReSound and/or Costco to sell more hearing aids. Regardless, Costco will still be my choice for the new pair simply because my first pair from the 'Brand X' store was $5,000, my second set from Costco was half that price and it had more features, and my new pair will be $1,800. I see pricing at the Costco Hearing Centers at about half that of the other suppliers.

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      Reviewed Aug. 12, 2022

      I have worn hearing aids for many years and got my $5K pair from an ENT group. They were never that great yet I didn’t know it! That’s because I had nothing to compare them to. One stopped working about a year ago and it cost $500 to fix it. Then both mics in them stopped working. No way was I going to pay $1000 to fix them. So I looked around for another pair. Everyone recommended Costco so I made an appointment. Had to wait 2 months to get in. Anyway, the audiologist at the Avon IN store was simply outstanding. She really knew everything and that’s not a statement I say a lot. Professional and friendly. Got my aids about 2 weeks later and, WOW, I could hear again! Better than when I first got the other pair. No contest. I got the Kirkland KS10s. Highly recommended. Oh, and Costco? Give that audiologist a much-deserved raise or bonus.

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      Reviewed July 15, 2022

      I'll make this short and to the point. I just replaced a pair of nearly $6,000 hearing aids with one of the five brands Costco carries. I had my previous hearing aids for about 7 years and they stopped working. I chose the Jabra Enhance Pro PM's, being familiar with the brand from owning a few Jabra headphones. GN bought Jabra and manufactures the hearing aids. GN also has been making the high quality high end ReSound brand of hearing aids for many years. The hearing test I took at Costco showed the same type of hearing loss from a test I took at my audiologist some years back.

      I ordered the Jabras and went back to Costco two weeks later for the fitting. I am incredibly satisfied with their performance. I saved a few thousand dollars buying these at Costco and am very pleased after wearing these for a few days. All in all, the Costco choice of hearing aids, the price and the service and care for my hearing was top notch. A special shout out to Ashley who was my hearing aid specialist at the Costco in San Dimas, CA.

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      Reviewed July 14, 2022

      Long Story, but we had problems with replacing a hearing aid destroyed by family dog, twice. First time Costco was great about replacing the HAs at no cost. They did not cover the second incident. And we have no complaint with that. However, Costco was completely unhelpful in ordering a new aid. They required us to make three trips to the store. The patient is wheelchair bound, making it difficult to travel 120 miles per round trip. Costco would not budge. We decided to use a local provider, and I am so happy that we did even though it cost us more money. We had to replace both aids as opposed to just replacing one aid at Costco.

      While at the new provider we discovered that the original set from Costco was underpowered. We also learned that the hearing specialist did not know their own product. Simply stated: the local provider knew his product and offered much better service than Costco. It was more money but worth it to get better service and hearing aids that work properly. The patient has not heard this well in over a decade.

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        Costco Hearing Aids Center author review by Kathryn Parkman

        Costco Hearing Aid Centers sell hearing aids from five brands, including the in-house brand, Kirkland. Hearing aids are available for customers with mild to profound hearing loss. Financing options are not available, but hearing aids purchased through Costco are usually cheaper than competitors’ models.

        • Products: This company sells hearing aids by ReSound, Phonak, Rexton, Philips and its own Kirkland brand. Within these brands, customers can choose between open-fit, behind-the-ear, in-the-ear, completely-in-canal and canal configurations. Accessories are also available, including batteries, remote controls, TV-sound transmitting units and portable microphones.

        • Features: This retailer can provide any features that its five brands make available in their designs. Some hearing aids are Bluetooth-capable and connect to smartphones and accessories.

        • Trial and warranty: Customers can return any hearing aids bought from Costco for a full refund within 180 days of purchase.

        • Locations: Not all Costco stores have a Hearing Aid Center, but many do. To find one near you, check Costco’s store locator.

        by Kathryn Parkman Senior Staff Writer, Home Services

        Kathryn writes about topics important to both homeowners and renters, including security systems, pest control, solar panels, warranties and more. Her goal is to demystify complex purchases and empower readers to make informed decisions. Before ConsumerAffairs, she earned an English degree from Northeastern State University and worked in community journalism and digital marketing for several years.

        Costco Hearing Aid Center Company Information

        Company Name:
        Costco Hearing Aids Center
        Formerly Named:
        Costco Hearing Aids
        PO Box 34331
        Postal Code:
        United States

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