Costco Hearing Aids Reviews

I purchased hearing aids at Costco, and would highly recommend using them. The hearing specialists there don't work on commission, so you are assured what they suggest is based on your needs, not the cost. I was fortunate to meet Ken **. He took time to answer my questions, and had patience in testing me. I recently had a question about the clarity that seemed to change. I made an appointment to see Ken. He cleaned my aids, put in a filter, & changed the tips. I immediately heard better. It's reassuring to know if I need an adjustment in the future, there isn't any charge. This is a Costco policy. I appreciate Ken's help.

I’m at home with the new hearing aids, working perfect. The reason I’m writing this review is because of Linda and Delilah. Linda deserves a raise, she has a gift with the way she treats her clients. Very professional and skilled, but also down to earth. Very pleased with my purchase and the quality of service. Thanks again Linda!

In July 2025 I went to the hearing aid department at the Costco store located at 805 Lighthouse Drive, Bradenton, FL. I was fortunate to work with David ** as my hearing specialist. David provided excellent customer service and he was highly professional. I immediately knew he was an expert by his knowledge and he was confident that he would fit me with the right type of hearing aids. I returned for the fitting process and was amazed at how much my hearing had improved. The pair that he recommended for me have been excellent and I am very grateful. Throughout the process I felt at ease with David and I highly recommend him.

I have had a Costco membership since 2012. A family of two, my wife and I do not spend a lot at Costco. But overall, I can count on Costco for high quality produce, other prepared food and cooking supplies, and clothing. I tried hearing aids in the late 1990s. A well-known company. The hearing aids were ineffective and very expensive. They went into a drawer – where they remain – almost unused. When I heard about Costco Hearing, I had a spark of optimism. I have been hearing impaired since 1969. I was at a disadvantage in almost all group setting during conversation. I do have great wireless headphones for television listening, but that cuts me off from communicating with others in the same room as we share television and movies together.

Been a hearing wearing aids for about 25-30 years. Gave up on the local aid "sellers" and bought several aids online saving $1000 with decent results. When Costco started selling aids I became a regular customer. Best hearing evaluation and hearing test I have ever had was at Costco none. None of my local aid sellers was even close. Only time I jumped ship was when I had problems with aids I bought from Costco was with a first generation rechargeable aids. Returned for a refund and bought aids online paying about $1000 more than the aids I returned.

My experience with Costco Hearing Center has not been positive. I am on my 4th pair of hearing aids in 6 years and I still struggle with hearing people. I can be at a public place and cannot hear the person sitting right beside me. I am skeptical as to the capabilities of the people Costco gets as audiologists. My latest person came from another hearing aide company and her attitude has been terrible. I have been threatened and bullied into accepting my current Jabra hearing aides. I am frustrated and trying to find support on line has been impossible. I live in Canada and unfortunately getting help from Costco or Jabra has been futile. I would never recommend Anyone to but from Costco Hearing Center. It has been an expensive lesson.

The Jabra Enhance Pro is such low quality it’s frustrating. They used to carry a good line. Not sure what happened. Many of the features don’t work on the hearing aids. The tech even said some features advertised don’t work. Whoever thought the bulky charging station was a good idea has never used hearing aids themselves. When you take them out at night, when it’s late and you are about to fall asleep, you have to get up and find the charging station. The batteries in my aids before these low-quality ones were by far a better option. If my aids aren’t charged, you have to plug in the station and wait for them to finish charging. With the batteries, there is no waiting. Seconds to change batteries. A huge step backwards to go from batteries to a charging station. Very bulky to take anywhere. Not sure why Costco lost the Phonak line, but a big step down to go to the Jabra brand.

They are nothing but disrespectful and rude. They claim they called to remind me of my appointment but according to my app which tracks every call I receive they did not. The person wanted to take my phone and check, a BIG no and a huge red flag. NEVER hand an employee your phone! That’s one way people get scammed! If Costco actually identified themselves on Caller ID more people wouldn’t have these problems.

I bought a pair of Jabra in the ear hearing aids. Pieces of shit. Sound is not that good. Bluetooth range is about 2 ft. Batteries die when they feel like it. Bluetooth will stop working and I have to turn them off and turn them back on.

After 3 days of unwanted, unnecessary and harassing reminders by text, phone and email of my appointment this morning at Costco Hearing Aid Center, they called 90 minutes ahead of the appointment to ask me to reschedule it. I was prepared and looking forward to spending the money to purchase hearing aids. But they screwed up my day after insisting on this appointment and hounding me about it. It was not okay and I'll buy my hearing aids elsewhere.