Gazelle Reviews

BEWARE! After declining their proposed payment of half the original offer for my iPhone 12 claiming scratches of which there were none and some issue with the battery which I never experienced I declined it. Gazelle then said they were returning my phone on 1/9/25 and gave me a tracking number. As of 1/18/25 I have no phone back, and the bogus tracking number they provided has no information whatsoever. Other than that a label had been printed. They obviously never shipped it.

They will low ball you by 90% of quoted price. You are better off trading in or stripping the REE out of the phone and selling it for scrap. Total waste, do not trust this company. I was quoted over $150 for return, could have got $200 as a trade in and they sent me $32.

Seamless transaction from start to finish!! Gazelle’s offer was significantly higher than the other sites. Within 3 days of receipt of my phone, they upped their offer and I was paid via Paypal that day!!

Gazelle is a fraudulent company. They rip you off. They ruined my phone. They deliberately put scratches on my screen. I had not one imperfection. I would never ever ever deal with this company again. I take care of my phones as soon as it’s out of the box. I spend a lot of money on screen protectors and cases. I went to sell my phone and they told me that the scratches on it were more than what the company allowed. It's fraudulent and I get my phone back and they’re scratches which were not there in the beginning. I do not usually write reviews. I am telling you I am so disgusted. This has caused me so much grief because they’re liars all over me trying to get some money for my cell phone that I have taken care of.

The estimate was $740 for both iphone 12 pro max, they are in a mint condition, no scratches, nothing! After they received, I've get an email from them: The exam of your phones shows some scratches, so we can offer you $480 for both phones. Really?! I answered: No, send my phones back to me. So I've checked Buybacktronics website, they give me the same $740 for both, I sent to them, they answered, we can offer you $700, I agreed and after 10day I've got my check! So, stay away from those Gazelle scams!

Wanted to sell my phone to them. They have 4 categories to estimate the price: 1) Flawless or like new (~$197), 2) Lightly used (~$161), 3) Scratched or scuffed (~$149), 4) Damaged or broken (~$98). My phone is in between 1 & 2, so I selected 2 as to not get my hopes up. They evaluated it and said "your device was lowered is because of scratches" and the offer was lowered to $98. That offer happens to be the advertised offer for broken phones...There's no way they pay the same price for a broken phone as they would for an amazing phone, so all the offer estimates must be flat out wrong.

Bait and Switch fraud scam! Gave me an offer and now claim that my perfect phone has “scratches” on it, which it doesn’t and they will adjust their offer from $579 to $344. My phone is perfect, always had tempered glass screen protector and in a heavy duty case since new, Gazelle is a total scam! This is a classic bait and switch and they are just hoping to catch enough people to make this fraud worthwhile.

Beware of sending multiple, different devices back. I mailed in 8 Air 2s and 6 Airs for payment. They assigned wrong ID numbers when they came in (so some of my Air2s were assigned with the Air quoted price). Most of the Air2s they said had too many scratches, so they knocked my price down from $52 to $26. Then they attached the $26 line to an Air so the price "increased" and it auto accepted my offer. I could not get back my devices even after calling within 2 hours of getting the email. I was told it was already processed for payment and all sales are final. WILL NEVER USE AGAIN!

So first of all I did everything right when it came to shipping my old iPhone 6. Then I didn't hear jack squat from them. My item was delivered, and they told me my "box" was empty. Well I sent my phone in a bubble wrapped Manila envelope. So they took the phone, and flipped me the bird! Don't trust these clowns! I never received any email from these people until I complained about my status of payment for sending my phone. This is a month later!

Had a phone that was put in a case the moment it came out of the box (Otterbox Defender). It had 1 tiny scratch on the glass and one very tiny scratch on the back. Submitted as flawless, but was at least lightly used. They didn't even offer me the lightly used price. Dropped my original offer by almost $100. I read many other people with same issue, but figured there was no way they could get me as I knew the condition of my phone. STAY AWAY FROM THESE CROOKS!!!!