Fitbit Reviews

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Overall Rating1.5 out of 5
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About Fitbit Reviews

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Fitbit is an activewear company with a line of popular fitness-focused tracking devices. Its models come in several different styles at various price points. These devices are easy to use and ideal for those who want to track their daily steps, calories burned or sleep habits.

Pros & Cons


  • Easy to use
  • Well-known brand
  • Many model and style options
  • Sleep tracking


  • Can be expensive
  • No blood pressure tracking
  • No Apple texting

Bottom Line

Fitbit offers a large lineup of fitness trackers. Its devices don’t allow Apple texting or blood pressure tracking, but they do track sleep habits, calorie burn and daily steps. Fitbit can be pricey, but it offers many price points.

What is Fitbit?

Fitbit is a technology company that specializes in activewear and devices that promote a healthy lifestyle. Fitbit is most known for its line of smartwatches, which come in many models and styles and are designed to help users stay on top of their fitness goals.

What does a Fitbit do?

Fitbit smartwatches track a wide variety of fitness factors, like heart rate, sleep, steps and calories burned. They can also help track meals and weight loss. The smartwatch itself tracks data with your connected device (usually a phone), and you’ll need the Fitbit app for the full tracking experience. When connected, a Fitbit acts not only as a goal tracker but also as a source of motivation to complete more steps, workouts and general wellness activities.

Fitbit types

Fitbit offers several different devices. Its smartwatches connect to your phone in order to track workouts and lifestyle choices, send text messages, answer calls and check the weather. Fitbit also has standard fitness trackers that offer many of the same services without the smartphone technology; these are best for users most focused on wellness benefits. Fitbit also sells accessories, including watchbands and scales.

Fitbit prices

At the time of publishing, Fitbit prices start at $99.95 for the Fitbit Inspire 2, a basic tracker. Its other two trackers cost around $150 each. Fitbit smartwatches are more expensive, starting at $179.95 for the Fitbit Versa 2. The newer Fitbit Versa 3 lands at $229.95. Its most expensive model, the Fitbit Sense, costs $329.95 and includes a wide variety of high-tech features, such as skin temperature monitoring, women’s health options and more.

Fitbit FAQ

What phones are compatible with Fitbits?

The Fitbit app is compatible with most popular phones and tablets, including iPhones running iOS 12.2 or higher, Google Pixel, Samsung Galaxy phones running Android OS 7.0 or higher and many Huawei devices.

What’s the cheapest Fitbit?

The kid’s Fitbit Ace 2 is the cheapest Fitbit device. The cheapest adult model is the Fitbit Inspire 2, which is $99.95.

Does Fitbit measure blood pressure?

No, current Fitbit devices cannot track blood pressure.

Should you wear a Fitbit to bed?

Fitbit recommends it. Sleeping in your Fitbit allows you to track your sleep habits.

Can you text on a Fitbit?

Yes, if you have an Android phone. Fitbit Charge 3, Fitbit Charge 4, Fitbit Ionic, Fitbit Sense, and Fitbit Versa models allow texting when paired with Android phones.

Is Fitbit worth it?

Fitbit is one of the leading manufacturers of fitness trackers. With a variety of high-tech, personalized tracking options, Fitbit is ideal for those who want a better picture of their personal wellness. While more advanced features, e.g., skin temperature sensing, might not be worth the cost for everyone, most can find a Fitbit device within their budget. For Apple users, Fitbit might not be ideal beyond its fitness tracking, as they can’t use its smartwatches to their full potential.

Fitbit Reviews

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Page 1 Reviews 0 - 10
Customer Service

Reviewed Sept. 28, 2023

The update ruined the whole concept of the watch…if I could give it a zero I would - terrible customer service, have no concern for the customer's input, will never do business with them ever again!

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Customer ServiceStaff

Reviewed Sept. 19, 2023

Reached out to the Fitbit tech team on 9/17 as watch not able to hold a charge. Went through several troubleshooting steps to no avail, reached out again on 9/18 and confirmed issue with watch holding charge and replacement would be given. Instead of replacement was offered a coupon since watch was out of warranty, however current watch (which was also a replacement) was given Oct of last year, so how is it out of warranty when there is a year warranty? Called and pressed today 9/19 and told they can't do anything else for me. Will be moving to another brand. Fitbit will not get a dime more from me.

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    Customer Service

    Reviewed Sept. 8, 2023

    I have a Fitbit and my computer was hacked. The fraudster changed my fitbit email address and I no longer had access to my fitbit information. I contacted fitbit customer service SIX TIMES each time being told someone would get back with me. No one ever did. I will NEVER purchase another fitbit again. It's nothing more than a piece of junk if there are issues.

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    Customer Service

    Reviewed Sept. 6, 2023

    I have had problems with me Charge 5 for over 3 months now, I contact FitBit customer service back when it started, they have been messing with me the whole time and now they are having me do the exact steps they had me do in the beginning. They have no intention of helping me or standing behind their products. They will just have you jump thru hoops until you give up, like I did. Worthless!!

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    Reviewed Aug. 8, 2023

    Same experience as many of the reviews. We bought 2 Charge 5 in 2022, a little over a year my husband's couldn't hold a charge. After a lame attempt of having me troubleshoot (to no avail), we're told it's out of warranty but they're happy to offer 35% off a new one. Now my watch not holding a charge. Perhaps product is designed to die after 15 months. Fitbit is a company with no integrity and doesn't stand behind their product.

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    Customer ServiceSales & MarketingOnline & App

    Reviewed Aug. 5, 2023

    18 months ago I bought a Fitbit Sense watch to track my EKGs. It didn't allow that despite advertising to that effect due to a disclaimer which I found only on the fitbit app after I bought the watch. It required me to sync to my iPhone and recharge it every 2-3 days despite my turning Bluetooth off to save the batteries on watch and phone. The watch failed to sync to bluetooth today. I called customer support who led me through multiple steps to a factory reset which caused the watch to completely fail.

    Customer support call was lost and they didn't call me back as they said they would. I called them three times. I tried to leave them a direct message on their website, but that required opening an account with Twitter which I declined. They must have closed my account with fitbit since I complained to them on the phone. They said they would send me an eval. email which they have not done. I would never buy another fitbit product due to poor quality and customer support and their deceptivity.

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    Customer Service

    Reviewed Aug. 2, 2023

    Fitbit support is worthless. I spent a good hour going in circles online. My under warranty device was delivered to the wrong address, 5,000 miles away. They suggest a website for help with delivery issues. The recorded message was garbled. The chat sessions were no help with delivery issues. The other option is Twitter-which I don't use. There is no email address to contact them. In the end, I can't get my watch!!

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    Reviewed Aug. 2, 2023

    Had a fully working charge 5 until Fitbit's latest firmware update. Now it no longer works. One month out of warranty and Fitbit says nothing they can do. Suggested I buy a replacement. What a terrible company. Never buy Fitbit!

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    Reviewed July 24, 2023

    Recently my Fitbit stopped working and after contacting them to troubleshoot the problem and fix it, they offered me a limited discount of 35% for only one month to buy a new product. Terrible experience. Highly not recommended.

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    Reviewed July 18, 2023

    The Sense I purchased back in March of 2022 lasted 14 mos. Google said it was not repairable but they would provide a 35% discount on another product. As far as my premium membership, nothing they could do about that. After many years in the Fitbit ecosystem, I purchased a Garmin. They cannot be worse. Fitbit is a complete joke.

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