Echelon Reviews

Echelon does not play well with others. No other cycling apps can pair to the bike. Support has been trained to promote the subscription, but offers no fixes for outside pairing. Personally- I’d rather sell bikes that can use other software (Intelligent Cycle, Simple spin) than have proprietary programs and nonplussed purchasers.

The product is a pay wall that can not be used unless you give them a credit card number. Got a total dummy who asked me what I want him to do when I asked how to setup an account. The website account setup lacks any kind of coherency if you didn't buy a unit new.. Multiple errors on web pages. 30 minutes waiting for online zendesk support that never picked up. Another person on the phone said I'd have to ask a supervisor, then says later on the same call she was a supervisor. Refused to offer any legitimate service. This company is a flat out scam.

Do not buy from this company. My experience mirrors that of other reporters here and I wish I had read their reviews before sending this company any money! Customer service does not exist and they can't even give me the right tracking number for the treadmill they "say" has shipped. I would never recommend this company and likely not their product either. I haven't received the treadmill yet but if I do...I will keep my expectations low.

What an absolute nightmare this entire process has been. Ordered a (very expensive) treadmill from this company on July 6. Received an email that my product was shipped on July 9. The link for the tracking number provided didn't work. Finally called customer service on July 13 and received a new tracking number. When I clicked to track, it said that my product had *not* shipped yet, contrary to what it said in the email. Called customer service back to cancel the order. They told me that they could not cancel the item because *it had already shipped*. I told them it had not, according to the tracking.

Bike was great until a software update last November. Since then, can't finish a single class without it freezing. Sometimes won't turn on at all. (9 months later). Emailed and called customer service dozens of times. They send me a set of instructions to fix that doesn't work, or they ignore me. (Still waiting for the 15 callbacks from techs that have been promised me).

Avoid buying from Echelon at all costs! 7 months and 3 different ellipticals, none that have ever worked. And they are still selling them! Buyer beware! We purchased an Elliptical in October 2023 along with the delivery & set up. That machine never worked. Dozens of calls and emails later as well as troubleshooting with their IT for a few hours, and they had the defective machine picked up, replaced and set-up with a 2nd machine. The 2nd machine didn't work either. Dozens of emails and numerous phone calls later and they have the 2nd defective machine removed, and replaced and set up with a 3rd machine. The 3rd machine does not work either. Dozens of emails, several phone calls and another marathon troubleshooting session with their IT, and still no working machine. I filed formal complaints with the FTC and the NV Attorney General, which I let Echelon know that I did yesterday.

Wow! For the past several months my bike would crash partially through a live workout. This is very frustrating because it is hard enough for me to get the motivation to ride and even more frustrating when I am doing something good for my body and everything shuts down. This simply becomes a huge waste of time and effort. I have been back and forth with Yavor in tech support over a dozen times over the past 7 months to no avail. I am told every single time to be patient and they are working on a solution. Last year I paid for a 3 year renewal that is worth nothing currently. Patience, patience, patience I am told time and time again.

We purchased a rower, treadmill and reflect mirror. The mirror has never worked. It will not connect to the WIFI at all. We have called and emailed several times. We did what they asked us to do and now, several weeks later, they don't even respond. On top of that, the updates on the rower and treadmill take forever and make using them difficult. So now, we have about $4500 in equipment that does not work, cannot be updated and I cannot get customer service to help. I have asked to speak with managers, no one responds.

Ordered a bike and was delivered on a few weeks on January 5th. Came damaged with an adjustment screw cross threaded. Had several emails back and forth with customer service explaining the issue and then asking for serial numbers, etc. Said they would send a new screw. I tried to explain it was the threads in the frame that was damaged not just the screw. That asked if we could please try a new screw first - fine. No surprise the screw didn't work. Street I said I would need a new bike or the threads would need to be fixed. I was ghosted and they stopped responding to my emails. My wife called and finally got through to someone by calling sales, not customer service. He said we would have a new bike with a week. Now, almost three weeks later, no bike and he stopped responding to our emails. It has now been almost two months and nothing has been done to correct the problem. I have a broken, half assembled bike sitting in my house.

Bicycle plastic frame separated and pulling apart; delivered this way from the company in a severely damaged box. Poor response from company, ‘team’ is looking ‘into it’ yet provide no resolution after weeks.