Zinus, Inc

Zinus, Inc Reviews

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About Zinus, Inc

Founded in 1979, Zinus began as an outdoor products company that focused on comfort-oriented furniture, tents and more. Since 2003, Zinus has shifted its focus to indoor products like mattresses.

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Zinus, Inc Reviews

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    Page 1 Reviews 0 - 10
    Customer Service

    Reviewed Dec. 11, 2024

    I never received the mattress despite still getting a notification every morning for 2 weeks straight that it is out for delivery. Customer service is terrible. I ended up having to dispute the charge.

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    Customer Service

    Reviewed Oct. 19, 2023

    I ordered this mattress two weeks ago and I've triple-checked my address that was input into the order. However, yesterday when it said it was delivered I was very surprised to see that the delivery picture was to a house that was not mine nor one I recognized in my neighborhood. I immediately contacted Zinus support. There was no reassurance from Zinus support other than "did you already tried checking to your nearby houses?" ...Yes, I did. No help whatsoever, no "rest assured we're taking a look into this" or "we will contact FedEx" and no further response as of yet. I filed a claim with FedEx myself shortly after. You would think this matter would be treated more promptly and professionally. I have been sleeping on a couch for almost a week now and will continue to do so until there is some kind of resolution. Incredibly unexpected from what I thought was a reputable company.

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      Reviewed Sept. 17, 2023

      I had purchased a Zinus platform bed through Amazon and really like it. I tried to get some side tables and went to Zinus. I bought two tables as I had guests arriving. They were not of the same quality as the bed - Several of the pieces had errant marks on them - An apparent black marker on one top, glossy paint on the leg on a matte paint piece, and a hole drilled too close to the top making it impossible to put a screw in. When I tried to get a replacement, I went through over two weeks of back and forth and it is still not resolved. I had to go and get replacements for my guests.

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      Customer ServiceStaff

      Reviewed Feb. 24, 2023

      I purchased a bed frame for my daughter and several months ago it broke. Now it has been recalled and the company has offered to send me a repair kit but not a refund. The frame broke while my daughter was sleeping on it and the agent never offered an apology, only required photos for consideration of a refund - which of course I don't have as my daughter disposed of the frame when it broke. As a college student she didn't think there was anything that could be done. Very poor customer service.

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      Customer ServiceStaff

      Reviewed Sept. 6, 2022

      Absolutely the worst business. I purchased a mattress and cancelled within 48 hrs of purchase. The mattress was not shipped yet for another 2 days after that. I contacted CS several times a day via email and phone to get that cancellation rolling. I was lied to every time I spoke to every rep. My emails went unanswered. Finally someone confirmed my cancellation, but 12 hrs later, I received an email that my item was shipped. I went on to request a return and refund process started. I was given another run around of lies about the return label getting to me within 24-48 hrs, it's been 10 days, and no shipping label yet. I've sent countless emails and filled out online return requests and nothing. The mattress is sitting in its original package and they stole my $500. I've filed a charge dispute with my CC and submitted proof of all the emails, so hoping to get some money back. This is theft.

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      Staff

      Reviewed Feb. 17, 2022

      This is the best mattress I've ever slept on, for me it was the side sleep mattress and I'm now totally spoiled. I actually thank my bed every time I get in it!! Talk about getting amazing rest! No aches, no pains, just peaceful deep sleep. I turn the bed every 4-5 months as you cannot flip. I tend to sleep toward the middle but not exactly. I've had my Zinus mattress for 5 years and it's still in excellent shape. Anyone who gave this company a bad review is nuts. I will only buy mattresses for them for the rest of time I have and am so happy I found them. I have turned 5 people on to this mattress, they thank me every time I see them. ;)

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      Reviewed Dec. 2, 2021

      We purchased this mattress for our motor home after sleeping on this brand (same exact product) our friend had in his motor home and his was great, however with the one we purchased We've slept better in a sleeping bag on the floor. It's horrible! They will not exchange or refund our purchase. Do Not buy this product if you value a decent night's sleep and your back.

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      Reviewed June 26, 2021

      Zinus foam 8 inch and the 10inch mattress has been awesome. We bought the first two the first was the 8 inch and my son wanted one for his bed and he wanted to try the 10inch one. Both mattresses are wonderful to sleep on. Both are queen size mattress. I find that they are very easy to flip and if need be to move. Not very heavy at all.

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      Customer ServicePriceStaff

      Reviewed June 24, 2021

      I bought a Zinus green tea memory foam 6 years ago. It's still in perfect condition, the same for our bed frame Lottie Upholstered 5 years ago and recently two twin bedframes Suzanne! I paid 130$ for the twin bed, less than 300$ for the queen bed frame, and only 100$ for the Suzanne bed frames, there's nothing cheaper and as good quality on the Market. Their customer service is amazing, every time I asked for a return it went smooth without any hiccups, these people really make owning a bed easy, affordable and most importantly comfortable!!

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      Price

      Reviewed June 11, 2021

      Best bed I ever had. So far it has lasted 6 years. Very affordable and I purchased it on Amazon dot com. Purchase 13 inch with a gel layered top for a cooler sleep. I would purchase it again. I think I would also get a.

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      Zinus author review by Sandy Baker

      Zinus originally produced comfort-oriented outdoor products, including tents, sleeping bags and portable furniture. The company turned to indoor comfort products in 2003. Its innovative mattresses have pressure-relief and cooling features. Customers can browse online, and financing is available.

      • Mattress pricing: Queen-size mattresses start at around $200.

      • Types of mattresses: Memory foam, coil spring or hybrid memory foam and coil spring mattresses are available.

      • Trial period: Zinus provides a 100-night sleep trial period.

      • Warranty: Customers enjoy a 10-year limited warranty that applies to all mattresses purchased new from an authorized retailer.

      • Additional products: Mattress toppers, platforms, frames and foundations, plus sofas and loveseats, are also available.

      by Sandy Baker Contributing Writer

      Sandy Baker has written for ConsumerAffairs since 2021. Along with the advice and information her articles provide to consumers, she’s written several books that focus on topics such as retirement planning, bankruptcy, business finance, estate planning and personal credit health.

      Zinus, Inc Company Information

      Company Name:
      Zinus
      Year Founded:
      1979
      City:
      San Leandro
      State/Province:
      CA
      Website:
      www.zinus.com