Consumer Complaints and Reviews
Purchased a console power recliners on Aug 31, purchased this item with special request that a Light on the console to be replaced. We agreed to a delivery which would give a good enough time to fix before my delivery date of Sept 6. Sept 5 - no call from delivery regard the time of delivery. I Called next Sept regard delivering. I was told my delivery will be Sept 6 between 2 and 7pm - no delivery. I then called the next morning, was told furniture still in store waiting for a pieces. I stay in my house 2pm until they said did not have the piece. Why DIDN'T SOMEBODY call, reschedule for Wed, Sept 10. I had to call for a confirmation and time they told me Today is between 4.30 and 7pm the window period. I'M in my house waiting. I even called the driver, Juan. He confirmed a delivery time of 4.40 until 7 pm. Well at 6.45 pm I got a call from med nationwide 5168098221 delivery stated still didn't have the part, they will have to reschedule. I told them keep the furniture, give me my money back....if my furniture is not delivered Friday, Sept 12 in the am I making means to cancel on my credit card for a breach of contract. I am tired of waiting...
I ordered furniture June 12. Told me 4-6 weeks or less. August 20, no furniture. Now they tell "can't get it." I am pissed off. I work in retail 30 yrs as d.m. I would never treat a customer like this. I had warn with these ** I know had problems. JUST BEWARE!
Ordered a bedroom suite $2400+ on 5/18/14 via credit card and credit card charged 5/19/14. Told at the time of order that they were out of stock on this set, but that would have new shipment June 1, and as that I had already paid for the set, I would be the first to have furniture shipped to me. They would keep in touch to let me know when furniture shipped. Never heard anything, called multiple times starting first week of June, always voice mail. Finally got call back from "Jerry", stating furniture not delivered to them "yet", but would let me know when. No follow up call received, so left another voice mail 6/13/14 requesting refund. Received callback from Jerry on 6/16/14 stating furniture should be delivered to them no later than Friday, 6/20/14 and he PROMISED that he would, without fail, call me Friday to confirm and provide status. No call received, so Friday night I called and left message stating he did not do as promised and I wanted my money or furniture now.
Monday morning, Jerry called and stated furniture would not be delivered to them until 7/8/14 (delay for various reasons, including furniture manufacturers shut down for a week...don't understand this if my furniture has already been manufactured). Called my credit card company this date and spoke to Fraud department. I will be contacting FTC, local Chamber of Commerce (Westport, NC) where their store supposedly is, BBB, and whoever else I can think of. Something is not right here. Everyone having the exact same problem, hearing the same excuses? I should have checked them out first! I have never had a problem in all the years I have ordered things online, so let myself get lulled into a false sense of security. Hope I can get my money back and that someone can put these people out of business!
We ordered furniture in July. The delivery was supposed to be in Sept. Then it was delayed to October. After many inquiries they tell me the company was waiting for fabric and it would be shipped on Dec 9. I told them if it didn't ship by Dec 9 I would cancel my order.
I called on Dec 10 to see if it shipped. I left a message with Tyresha, apparently the ONLY one in the entire place who deals with the orders, and she said she would call me back the same day. Didn't happen. I called this morning. She was not available, but again, would call me back (I'm not holding my breath). I told them it was a simple question, either it shipped or it didn't. They again reassured me that she would call. I asked who I would speak to if I wanted to cancel. Again, Tyresha. I asked to speak to a manager. Of course, he's on vacation.
I'll now call American Express. Wish I had read the reviews here before ordering. Must be new management - we ordered about 7 years ago and had no problems.
I gave it another week. I finally called. I pushed the supervisor for an answer. She admitted it has not shipped and wouldn't till 10/3/13! I told her it was unacceptable. I wanted a refund and would call my cc company to report a fraud. She responded with "Do what you have to do. I also have other accounts I am responsible for." I am totally disgusted! The level of customer service is deplorable. Don't make the same mistake I did. Shop somewhere else.
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I posted a review in January regarding the sofa being delivered in the wrong fabric. I filed a complaint with New York's Attorney General in January or early February and just received a cashier's check in the mail from Martin ** with The Place Furniture Galleries for the full amount of the sofa, $864. It was legitimate and I was able to cash the check with no problems! After all the heartache and headaches this company has caused me, it's so satisfying to finally have the situation resolved. Please consider a similar course of action if you haven't received a refund or the furniture you ordered.
First, I bought a wall unit. About Oct. 2011, it was delivered. Next, I bought a table and fireplace equaling $1000. I didn't get that order. Around Dec., I got a phone call saying the co. moved and I won't get a refund or my item. I freaked out and said I was robbed. I did remember about the email saying delivery dates. That's what the credit card dispute needed - a copy of your email proving you ordered and, on my email, it said sorry, they couldn't fulfill the delivery. So I got the money back. It wasn't easy. I went through hell. People don't wait weeks or months to dispute the credit card co. that only responds within days or weeks from your transaction. After that, it's too late. Anything you order online and it's not delivered on the date, after 2 weeks, call your credit co. asap to get your money back. I was lucky. One time, I ordered a $6000 entertainment center. I got it but this could have happened. Lots of people got robbed because they didn't know how to get the money back. If a company up and moves, call your credit co. asap and print your receipts.
I ordered a 6-piece King Jaffrey by Magnussen bedroom set on October 8, 2012 and paid in full by credit card ($3232.03). Due to hurricane Sandy, I was unable to accept delivery (my house was destroyed). On November 5, 2012, I called the store at 631 843-9393 and spoke with ** who told me that the furniture had already shipped. I received no notification that this was the case. I explained my situation to her, and she said that she would call the shipping company and ask that the furniture be held in the warehouse until I could accept delivery. I called a few days later to follow up and left a message for her. I kept calling and leaving messages and never got a call back. On November 21, 2012, I spoke with Jasmine who told me that she had called me and left a message (which I never got) stating that the shipping company would hold the furniture in its warehouse until I could accept delivery and to call The Place when I could accept delivery.
I am planning to move back into my house at the end of March 2013. I called The Place on March 8, 2013 and was informed that this number was not the number to call regarding purchases made on the Internet and to call 516 507 4309, which is an answering machine for The Furniture Plaza. I have called that number everyday multiple times a day and left messages since March 8, 2013 with no results. I opened a dispute with my credit card company and hopefully the amount will be credited to my account, as I am sure that I will never see my furniture.
Warning! The Place Furniture Galleries based in Farmingdale, New York processed my credit card information, and then delayed, delayed, delayed and delayed some more in shipping the ordered merchandise. We ordered a Da Vinci Large Wall Dual Station for $4,343 and never received an e-mail with a delivery date. Many calls and e-mails were sent with only one response from an individual named Francisco ** who tried to placate me. It was a very frustrating and stressful process! I gave them another month; I waited to be contacted, but I received no response to several e-mails and phone calls.
After reading negative reviews about this organization, I decided to call American Express. They opened a fraud investigation, and we were very fortunate to have our account credited shortly thereafter. Apparently, the modus operandi of this business is to play the delivery delay game so that your credit card company can refuse to conduct an investigation. My question is: how does a business stay solvent for so many years with this type of business model? I guess it's a sign of the times.
If all 36 of the complainants were to take this company to court, would it still be considered a small claim? I purchased a Paula Deen dresser from them online in August. I was told it would take 6-8 weeks to deliver. I waited with the result of no delivery, called and was told to wait an additional 2 weeks. I waited with no result. I asked for a refund and was told that I had to sign something stating that I requested a check to be mailed and that I hold nothing against them just in case the check got lost. That was when I started to worry. I paid by credit and usually companies just credit your account without having to send a check. I went to the BBB and because the company didn't respond, they can't do anything about it. I lost $1200.
I bought a large piece of furniture on Sept. 29, 2012 for $1,290.00 and was emailed a confirmation same day, noting it would take 6-8 weeks for delivery. When that time passed, I called and was told there was a delay and that they still had more time to deliver it per the contracted arrangements. Interestingly, they charged my credit card on Sept. 30, 2012, which should have been a red flag right away as reputable companies don't charge your credit card until the item has actually shipped. I have called them twice to be given excuse after excuse. Now they are not answering the phone and their website is down with this message: "Please pardon our appearance while we give the site a makeover!"
To this day, February 11, 2013, we still have not received the large dresser. I have called my credit card company, who thankfully will remove this charge from my account and do a formal dispute of charges. I wish I had read the multiple negative online reviews on this company prior to ordering. The BBB rates this company an F, which I have never seen before. This Consumer Affairs site has ratings of one star on this company. It definitely pays to do your homework on companies before purchasing!
I'm usually not one to write reviews, but I felt compelled to write this one. I ordered an electric fireplace media console in person at The Place Furniture in Farmingdale, NY on 9/26/12. The order was processed and charged to my credit card on 9/28/12 in the amount of $1,357.80. I was told it would take approximately 4 weeks to be delivered. When I hadn't heard anything from them by mid-November, I called customer service and was told that delivery of certain items had been slowed due to the recent hurricane, but should be in shortly. I was patient and said I understood as I knew the hurricane had caused a lot of issues everywhere.
Well mid-December, I stopped in the store and figured I'd ask them in person what was going on. I spoke to the same customer service person (Althea), whom I had already spoken to on the phone. She explained that there was an issue with the manufacturer of the fireplace and that for some reason, they were not delivering their items to the store. I asked how that could be an acceptable answer and thought it seemed odd. I asked her if I could just cancel my order and she said that I could, but it may still be delivered right after the holidays. I decided to give them the benefit of the doubt and figured I'd wait a little longer because if I had to go to another store and order the same item or something similar, I'd have to wait 4-6 weeks again.
That was a big mistake because on 1/4/13, I called again and spoke to Althea, who said she was just going to refund my money and send me the credit receipt in the mail. Well as of today, my credit card has not been refunded the money and as all the other reviews stated, the credit card company will not back up a purchase that was over 60 days old. I tried repeatedly to explain that it was a furniture order that was never fulfilled, but they would not budge. I called The Place again on 1/30/13 and left a message that was never returned. So I'm filing a complaint with the attorney general and Consumer Affairs. How these people are still taking orders and are still allowed to remain open when they know darn well that they have no money or intend to fill orders is criminal!
If I conducted business the way this place did, I know I would be out of a job. We loved our furniture set that we ordered, which is made by Kincaid. However, their customer service is beyond rotten. We ordered our furniture in July and we were told it would be delivered in 6-8 weeks. 6-8 weeks went by and we heard nothing. It was due to sheer aggression on the part of myself and my husband that we made sure this furniture was delivered to our house. This included multiple phone calls and several in-person visits. The manufacturer was backordered on part of our furniture (the bed slats), which makes it impossible for us to sit at the end of the bed (which you go to do more than you realize). We were told they should arrive in January.
We heard nothing, so I called them on Feb. 4, Feb. 5 and Feb. 6. I left detailed messages asking about the bed slats and what the status is. I have yet to receive a phone call. I have spoken to Althea's voicemail numerous times this summer and she rarely calls back. Today I was enraged to be held on the line for customer service for over 15 minutes during two separate calls and then be informed that I should call during business hours, which is until 5PM. Since it was only 4:00, this was somewhat surprising. Take your money and run to another store. This store should not be in business.
I'm going to make this short & sweet. They stole my money. I placed an order; they took the money from my account immediately. I have had no luck contacting them, no furniture, no refund. BBB can't do anything. There is nowhere else to turn. Can I take them to small claims court? Can we get a class action lawsuit going? It's a shame that this place continues to stay in business using our money. I hope attorneys are reading these complaints.
Like everyone else, I am out the money with no promise of product. I am out $440 and I am filing a complaint with the BBB and the Federal Trade Commission. I can accept that my money is going, but I cannot accept that this company is continuing to take orders. No one will answer the phone to answer questions about my order, but a sales rep is always standing by ready to take a new order. Please stop taking orders! You are obviously going down. Why take innocent consumers with you?
I ordered a Brighton Queen Sleeper featuring a Dreamquest mattress in Belsire Buckwheat (I paid an additional $100 for this fabric) with Jules on June 15, 2012. I was assured a delivery date in mid-July. I wrote a check to The Place Furniture Galleries on 6/15 for $864, which was cashed on 6/27/12. After a multitude of attempts to contact customer service and lots of complaints, I finally received a sofa in Camel Microsuede (the standard fabric, not the fabric that I'd paid extra for) on 8/20/12. I noted on the bill of lading that what I received was not what I ordered and I was sure to be very specific. I was informed via phone by Jules (before the drivers left) that they would order the correct sofa in Belsire Buckwheat and I could keep the delivered sofa in my apartment until that sofa arrived.
I was contacted by Francisco ** the following day via phone and told him that I would like a full refund or the sofa in the fabric that I had ordered. He assured me that they would be able to get me the sofa in the correct fabric and would submit the order as soon as I supplied the claim photos. I submitted the claim photos on 8/21/2012 to Francisco **. I received email confirmation on 9/24/2012 from Francisco, stating that a "new purchase order has been generated by Martin and sent for the Belsire Buckwheat Sofa as you originally ordered. It should be in production as we speak." I sent another email to Francisco on 12/5/2012 stating that, "You will probably receive the couch around the 2nd week of January."
On January 11, 2013, I received an email stating that, "The Furniture Plaza is in a negative cash flow position and is unable to fulfill your order." No mention of filing for bankruptcy was included. The email cites damaged goods by the carrier and the carrier's refusal to pay claims as the reason behind the negative cash flow. I have attempted to contact The Place Furniture Galleries, but have not been able to get in touch with anyone. In response to my complaint filed with the Better Business Bureau, I received a message identical to the one I'd received on 1/11/13, restating that they just can't afford to fill my order. I've filed a complaint with the FTC as well and will seek legal action if necessary. I am hoping that others will follow. This company needs to be held accountable for its actions and prosecuted to the full extent of the law.
Apparently, they are not issuing any refunds or delivering any furniture for orders already placed. Everyone who is waiting for their order should expect nothing. The Place Furniture LLC aka Furniture Plaza owes dozens of furniture manufacturers, distributors, delivery services money and therefore, no product is getting shipped out anywhere. The response they are now instructed to give when confronted with a demand for a refund is "Contact your credit card company and tell them to take care of it." Well, that doesn't help me at all since I placed the order in early September and my credit card fraud prevention service only goes back 60 days (as most credit card carriers do). So I'm out almost $1,300.
If you file a complaint with any of the following organizations: BBB, FTC, NY Attorney General, ICS (FBI's internet crime dept), local Farmingdale law enforcement, local media, etc, or if you have the resources to take them to small claims court in NYC, make sure to list Jules ** and Martin ** as defendants. They are responsible for this mess, and they will try to hide behind the other multiple business entities they have created, like Furniture Plaza LLC, for example. You must name them as defendants in order for the judicial system to accurately identify the thieves. The worst part about this entire mess is that somehow they continue to take orders online. How is that even possible? I hope they understand that the more money they steal, the longer their prison sentences will be.
In mid November, I placed an order for youth furniture. I was told it would ship within 7-14 business days, and I was immediately charged $2,000+. After a month of not receiving my furniture, I called to follow-up and like others, was told that the manufacturer was backlogged. I asked if I could get a credit back on my credit card until the items shipped and they said no. In early January, I went to follow-up with them again only to find out that their website was no longer working. Then I called the number I had always called and was told there was a different number for the Internet sales department. I called that number several times and only got voicemails. I filed a dispute with my credit card and I'm waiting for closure on that.
In the meantime, the people finally called me; told me my order would not be delivered and that they can't issue a refund. They said I would have to go through my credit card insurance to get my money back. After reading all these reviews here, it appears these people have been having financial problems for a while, and all along, they kept taking people's monies knowing they would never deliver. They should definitely end up in jail. They knew credit card companies would help the consumer and so they could "steal" the money from the credit card companies. Plain criminals.
We actually visited The Place in October when we bought our furniture. After only a couple of minutes in the store, which is quite large, I felt a bad vibe just from the way the salesmen were towards each other - a very dog-eat-dog working environment. We purchased our set and actually sat with Jules to complete the paperwork, and he and this other guy were saying that the cost was really $100 more than what the salesman said it would be. I said that was not acceptable, and they went with the original price. One item arrived damaged. Three months later, it was never replaced.
I, too, have been dealing with Anne Marie. At first she said it was erroneously sent to Washington State. After reading the posts here, I now figure that was a lie. After calls and many emails, finally, the chair was due to be delivered on 1/8/13 (I even got calls from the delivery service to schedule a time). But that was when things seem to have fallen apart at The Place. A person I spoke with said that the place owed over 20K to the delivery company (Home Direct?).
Now that it is after the holidays, I have time to file complaints with the Attorney General, Consumer Affairs, and other avenues that were mentioned on these boards. I found out on Friday that I have insurance through my credit card, so I am going to file a claim.
Aah! If I can give this place a zero star, I would. These people are scam artists. They took my money that I worked hard for. Now I do not have the furniture I ordered nor my money. These people should be shut down. I mean everything, main store and online store. Where do I start from?
I ordered two accent chairs for my family room and paid these thieves $1700, and they promised 2-4 weeks delivery and that I would get my chairs before Christmas. These thieves charged my debit card immediately, and I never heard back from them. I started calling them in January. They changed their phone number, and when somebody finally picked up, she told me that the online store and the main store are now different companies. But they took my order from the main store. They gave me a bogus number that the voice mail is always full or there is nobody picking up. I must have left 30 messages. No call-backs.
When a lady finally called me back... Aah! She told me "I'm sorry. I don't have good news for you. We cannot fulfill your order right now." Then I said, "Why are you just telling me this after holding onto my money for two months?" Then I said, "Well, just refund my money." Then she told me that the company was going through financial struggles and that they could not refund my money. I went off on the lady, and she said, "Well, call your credit card company. You should have credit card protection against situations like these."
These people are thieves and shouldn't be in the business of stealing from people. I'm so frustrated and have never written a review before. I just have to write this. The sad thing is, their main store is still open and they are still stealing from innocent people. Beware of this place and stay away!
I am out $1,169.19 after placing an order and no furniture. They keep stringing you along with excuses and will not deliver the goods. I am contacting the Nassau County DA, FBI internet fraud division and Channel 7 News. The word has to get out that these bums are stealing from hardworking people. Put them out of town on a rail. Get the word out. They don't sell furniture; they sell headaches and heartaches.
My experience has been very similar to others. If I could give them less than 1 star, I would. My order for youth bedroom furniture was placed in October, with a 2-4 weeks shipping date. 11 weeks later, I have no furniture. My son has been sleeping on a very thin mattress from a pull-out sofa and storing his clothes in a cardboard box. The first couple of times I called, I received the same false promises - delays by the manufacturer, etc., I would have my furniture by Thanksgiving, then by Christmas, etc. I called the manufacturer to check out the story but unfortunately, they said they could only provide that information to the company who ordered it.
When I called customer service this week, they gave me a new number for internet customer service. I have made several calls and left a couple of messages. I have also sent several emails asking for a status. Like everyone else, I have not received any responses. Based on other's recommendations, I filed a dispute with my credit card company and they told me I could consider the matter resolved. This gives me some peace of mind, but it has still been a very frustrating experience. I wish I had read all these negative reviews before purchasing from this company. Do not waste your time and money with this company.
I ordered a dining room table on October 14, 2012. It was scheduled for 4-6 delivery. First the company said delivery was delayed due to the hurricane, which I can understand. Second, they said delivery was delayed due to Thanksgiving week. They promised me I would have this item by Christmas. The week prior to Christmas, I called and got jerked around by one person after the next. The customer service is terrible and very unprofessional. I asked to speak to a manager each time I called and, each time, no one was on duty. After Christmas, I gave up. I wanted to enjoy my holiday and took a week off from bothering with this terrible company. I called again today, Jan. 8th and was told the number has changed and the store can no longer help. I have been trying to call the new numbers but there is no answer or space to leave a voice mail message. I checked reviews and they are horrifying. I am calling American Express to handle this. Do not order from them.
I ordered online from this company on July 4, 2012. The order is about $6,000.00. I have never known at that time that actually I purchased not the beautiful furniture, but endless headache. Until now I still didn't receive my dresser yet. I called again, they changed their website and phone number. I called multiple times and left a message - nobody ever calls back. I had to cancel the living room set; however, they never refunded me until 3 months after the canceling. I was told by their customer service that I should call the credit card company to dispute this charge, which I did. I did get the credit back, but it was a terrible suffering and time consuming.
I just emailed them again to warn them about further action if not receiving my dresser information within 24 hours. I wrote a review on Nov. 21, 2012. I wish every customer knows how terrible they are and never place any order from them. Just like the other customers suggested, file complaints to the attorney general in NY and call local news such as Channel 3 On Your Side to report them. I have never had such terrible experience of ordering online.
On November 24, 2012, I ordered a media chest from The Place Furniture Gallery. Of course, they charged my credit card the same day I placed the order. Since the day of the order, I have not received any communication from the company. Now their website doesn't work. The customer service number on my email from when I placed the order isn't a valid extension and the new number on their recording has a voicemail that is full and you can't leave a message. From reading these reviews, it doesn't sound like anyone would call me back if I had left a message anyway. I have disputed the charge with my credit card and hopefully that will resolve the problem. Wish I would have found this website before I placed the order.
As a side note, I received a call from American Express (the card I used to pay for The Place order), saying that there was an internet charge they thought might not be mine. Indeed it wasn't my charge. I'm not saying that someone from The Place fraudulently used my credit card number, but I think it's odd that I had a fraudulent charge on a credit card that I rarely use and has never been out of my possession.
I ordered a piece of furniture online (approx $2,000) in early Oct. 2012. I was told it would take up to 6 weeks for delivery. I called in early November as I didn't receive any emails regarding shipping date. They explained that there was a delay due to the hurricane, but it should arrive by the end of November. I called again (spoke w/ Susan) and she said that the manufacturer had a shipping delay because of the hurricane and the snow storm, and it would arrive after the holidays (first week in Jan.). Obviously, this was an apparent delay tactic as they changed their name and phone numbers.
Like the rest of the complaints, I have not been able to get in touch with anyone nor has anyone returned my call. I have ordered online from them a year ago, and I was very satisfied with the speed of the delivery. Unfortunately, I gave them the benefit of the doubt and believed their stall tactics. I think we should all contact the news and get them involved. I believe they would be more effective as our local officials, including the NY attorney general, all seem to be paper tigers. I plan on calling my local news networks Monday, and I hope you do as well (especially all the victims from NY). I hope we all get our money back. There's strength in numbers. Good luck.
I paid almost $1300 for chairs at the beginning of September 2012. The chairs never arrived, so I called and cancelled my order at the end of November. The refund was supposed to have been processed in "10 business days," according to Ann Marie. I never received my refund. She said instead of refunding my credit card (which I cancelled because I was terrified that they had my number), they would mail it. The refund has still never arrived, and this was over one month ago. The "Account Manager" is named Jules, and he is the grandson of the recently-deceased owner, Julio Regueiro, who died on September 7th, 2012.
Apparently, Jules has no clue how to operate a business, nor does the rest of his family (Martin was no help either). If you go to Jules' Facebook page, he lists one of his likes as, "Cash," a really classy guy we're dealing with here. When the Feds bust down their doors and seize their assets, I'm sure we'll all have the last laugh, but until then, it's despicable that this business continues to operate. I put in my order before most of these horrible reviews appeared and before the owner died, but I'm still banging my head against the wall for being stupid enough to order furniture online from such a shady, sleazy organization. Jules, if you're reading this, lawyer up. You're in for a rough few years.
Awful. This place should be shut down. My next step is to call a lawyer. Not only did a piece arrive damaged, but the mirror hardware was mounted crooked, so no matter how straight you put the nails in the wall, the mirror will be tilted. We had to improvise and put more holes in our newly painted walls. We have books under our new king bed because the way it was built there is no support in the proper locations. Our nightstand came cracked 4 months ago and we have been given the runaround ever since. The latest as of a couple weeks ago is that the paperwork was never received by the manufacturer and it's on backorder. I was also told there would be a partial shipping refund which we still have yet to see. If anyone is reading, avoid this place like the plague. It only causes grief and frustration. I wish I read these comments before I ordered!
I don't even know where to begin with this place! They are all liars, scammers, rude, don't call people back, ignore emails, etc. I ordered furniture, never got it. I was told one lie after another for the last 4 months! I am so fed up! I have had the worst experience of my life. I have spent more time wasted on phone calls and emails which never have been answered! I even tried messaging the so-called owner. I have spoken to Martian, Frank, Ann Marie, and Susan in the beginning of the whole experience. They told me one lie after another as to when the furniture would be here. Those dates came and went a million times!
Now the furniture is being held at a moving place they have a contract with called Home Direct. When I contacted them last month to check on status, they told me that all of The Place Furniture were not going any further and were not going to be delivered to anyone until they came to a resolution with The Place Furniture, due to credit issues! The Place Furniture obviously owes them as well! They won't release furniture until they have been paid. The Place Furniture has new phone #'s too as of Dec. 31, 2012. And as usual, those are just numbers with an answering machine. No one calls you back. No one answers. And those numbers are supposedly direct numbers for management! Go figure!
This place stole my money. And they have no intention of giving it back or delivering what I ordered! No one seems to care either or help?! I even contacted my congressman! I filed complaints with FBI, District attorneys for m state and Farmingdale, NY police stations also both in my state as well as Farmingdale, NY. I filled out forms to the National White Collar Crime Center, and my bank can't refund due to the time frame. They said I needed to report within 60 days, and also it was my fault for willingly paying with my bank card! I am so upset that I have been scammed! I hate The Place Furniture Galleries in Farmingdale, NY! This place needs to be shut down for good!
On November 26, 2012, I ordered and paid for furniture by phone to The Place Furniture Galleries. I received an invoice through email for $970.20 from The Furniture Plaza 1700 LLC/Martin **. My credit card was charged $970.20 and the biller on the purchase through my bank is The Place Furniture Galleries. I have emailed and called the contacts that I have and no one returns the call. The phone number for The Place Furniture Galleries says they are not affiliated with The Furniture Plaza, but they are the company that took the money from my credit card.
It has been over 6 weeks, and I have not heard from them or received my furniture. It is very confusing with the two names. Here is the contact information I have: The Place Furniture Galleries, theplacefurnituregalleries.com, 631-843-9393. The receptionist gave me two phone numbers, 516-507-4309 and 516-507-7874. I was able to leave a phone message on one, but now it says the mailbox is full. I have filed a complaint with the Better Business Bureau.
The Place Furniture Galleries Company Profile
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