Sleep Number Reviews

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About Sleep Number

Sleep Number offers adjustable beds, smart beds, mattresses, comforters, bedding sets, pillows and more. It employs sleep specialists in more than 425 mattress stores across the country who can help you select the right sleep products for you.

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Sleep Number Reviews

Over 10k reviews since 2012

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    • 4,662,544 reviews on ConsumerAffairs are verified.
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    How do I know I can trust these reviews about Select Comfort?
    • 4,662,544 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Verified purchase

    Reviewed April 16, 2025

    We purchased a climate 360 for almost 15k and the bed was great for about 3 months. After that we had issue after issue. Each time the process took 2-3 weeks to get anything completed. After 3.5 months we have had everything replaced and we are still having issues. It's very frustrating and I would not recommend the bed to anyone because of the poor quality. When the bed works it's 10/10 but unfortunately ours rarely worked and for a bed that you spent so much money on you would expect more.

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    Sleep Number
    Response from Sleep Number

    We'd like to take a closer look into this with you further and see what we can do to help. Just send us a Private Response with your order information and additional details.

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    Verified purchase
    Customer Service

    Reviewed April 1, 2025

    I bought a 360 bed in 2019. I called last week because the bed made a loud clicking sound as the back went up. I spoke to their customer service line (Lupe) and they could not find the registration number. They gave me another number for a third party service company. They couldn't find the number either. They asked me to get under the bed and get a number from the railing, which I did. I also got the green card that had the same number. I provide that number to the service company agent. No luck. She gave me the number for a third party individual who works on the beds. No answer over four days after leaving a message. I just went on-line and the wait is 89 minutes. Mary was absolutely no help.

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    Sleep Number
    Response from Sleep Number

    We can look into this with you further and see what we can do to help with your concerns. Just send us a Private Response with your order information.

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      Customer ServiceStaff

      Reviewed March 31, 2025

      Same issues as everyone else. Horrible customer support, no one knows the product. Have owned the I8 for 4 years and have gone through 2 air chambers (one in warranty, and one out of warranty) heating pad issues that are still not fixed, and foam insert replacement. After the last tech left the right side of the mattress no longer inflates and customer service wants to charge me to replace it again. Probably the worst investment I have ever made. 11K total for bed frame, sheets and pillows. The techs are 3rd party and even they hate working with SN, they vented to us for about 20 min while they were on hold with SN support. Save your time and money and go elsewhere. DO NOT BUY THESE PRODUCTS.

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      Sleep Number
      Response from Sleep Number

      We want all of our customers to know we offer a limited warranty on our bed and for more information just follow the link below. We apologize this hasn't been the experience you hoped for, and we've made sure to pass your feedback on for further review. If you ever need to reach out to us down the road just follow the link below.

      sleepnumber.com/warranty

      sleepnumber.com/contact-us

      Customer Service

      Reviewed March 30, 2025

      $10,000 for a Sleep Number bed, customer service has been abysmal. Appts are a nightmare, support is indifferent. Two hours to secure an appt for a dissemble and a reassemble due a move and costing $500 and then techs say we were not home and I had to start process all over.

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      Sleep Number
      Response from Sleep Number

      We apologize this hasn't been the experience you hoped for, Candace, and we'd like to see what we can do to help. When you have a moment just send us a Private Response and we can see what we're able to do to help.

      Customer Service

      Reviewed Feb. 17, 2025

      Purchased a New Flextop King i8 360 Smart Bed in April 2023. Several months later, within the first year, my foot warmer quit working. Sleep Comfort came out and replaced the foot warmer at the foot of the bed. Fast forward to February 17, 2025, my foot warmer has broken again. Today I called my local store to get the Customer Service number. I was given 855-447-3274. I called them and they said you need to call the Base Manufacturer number: 800-472-3185. They said, no, you need to call the foot warmer department: 888-411-2188. They were too busy to answer but said my place in line would be saved and we'll get back to you.

      They did, 5 hours later, the guy said this wasn't the foot warmer department and gave me this number: 855-447-3274. This is the 1st number I was given. I told him I have gone full circle with Sleep Comfort and no one knows how to help me. He said he would check with his supervisor and put me on hold. About 5 minutes into the hold while listening to their elevator music the line disconnected. Well, I guess I will try again tomorrow. Caveat Emptor.

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      Response from Sleep Number

      We're sorry this hasn't been the experience you expected, and we'd like to look into this with you further to see how we're able to help. Just send a private response with your order information and additional details.

      Customer ServiceSales & MarketingStaff

      Reviewed Jan. 15, 2025

      Sleep Number beds are a total waste of money. The company knows they have a poor quality product and does not stand behind what they sell. We spent $6,000 on a i8 and the foot warmer stopped working. Called the lack of customer service line and spent nearly 40 minutes on hold waiting to talk to a "specialist." Specialist in what? How to not take care of your customers? The only way for it to be fixed is for me to pay $189 and do the repair myself. The Salesperson told us if we bought a mattress cover for an extra $99 each, the mattress warranty would be extended to 10 years. This company is a scam and doesn't deliver on the promises they make.

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      Response from Sleep Number

      Our mattresses come with a limited warranty for manufacturer's defects. During the first period warranty replacements are covered at 100% and after that it transitions to a prorated period. In this period, we’ll share in the cost with coverage. For more info, please give us a call at 1800-472-7185 (8AM-4:30PM CST M-F, 10AM-2PM CST Saturday)

      Customer ServiceStaff

      Reviewed Dec. 16, 2024

      Went to a showroom in Burlington, WA. Nice guys working there. Both my husband and I liked the c-2 bed. 1 week later it arrived. I believe we received a defective bed. There was a huge hump in the bed on both sides resulting in severe lower back pain. Lowering the air pressure did not help, only making a bowl in the bed. Also, if my husband rolled on to my side the air would move and resulted in it being lopsided on my side. I decided to sleep on the floor because even that was more comfortable. Neither one of us has gotten a good night's sleep since.

      I called to return the bed hoping they would waive the $250 return fee seeing it was truly defective. This company is extremely unethical. I am being charged a $250 pick up fee for a defective bed that feels nothing like the showroom model. And of course, the $250 set up fee as well will not be refunded. So, now I am out over $500+ for a bed that did not operate correctly.

      The first customer service representative I talked to was rude and talked over me as I tried to explain to her how disappointed I was in the product. Of course, I asked to talk to someone with more authority but that resulted in nothing. You sign the contract and that is that. No responsibility taken for a faulty product whatsoever! They would replace but not even wave the pickup fee for the defective bed even if the deemed it was defective by them, I was still to pay the extra $250+tax! if I sold a defective product I would never charge the customer to take it back. If I could give 0 Stars I would. It's all about the money and nothing of customer satisfaction.

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      Response from Sleep Number

      We think it's important for all of our owners to know that we offer a 100 Night In Home Trial, not a risk-free trial, as our owners are responsible for initial and return shipping fees in the event of a return. Also, some items are unable to be returned or exchanged and you can find the details of our 100 Night In Home Trial using the link below. We've made sure to pass your feedback on to our phone team for coaching and review purposes.

      sleepnumber.com/legal-notices/terms-conditions

      Customer ServiceSales & MarketingPriceStaff

      Reviewed Dec. 16, 2024

      Deceptive Refund Policy and Poor Product Quality. I purchased the Sleep Number i8 split head mattress with the FlexFit adjustable base, and it has been a nightmare from start to finish. I expected a premium product and exceptional service, but instead, I feel completely scammed by Sleep Number’s deceptive practices and subpar product quality.

      First, the product itself is extremely underwhelming. The i8 mattress feels like nothing more than an overpriced air mattress. I tried multiple adjustments and gave it a fair trial, but no setting provided the comfort or support I was promised. I expected a game-changing sleep experience, but instead, I’ve been left with sleepless nights and disappointment.

      Second, and even more infuriating, is their hidden refund policy for the adjustable base. After trying to return the product, I was shocked to learn that the base is non-refundable—a detail that is not prominently disclosed at the time of purchase. The refund policy is printed in tiny, barely legible text on the back of a price sheet, which is both deceptive and unethical.

      I’ve documented the store setup, and it is clear that their refund policy is not displayed prominently or transparently, as required under California law (Civil Code Section 1723). This lack of transparency makes me feel like I’ve been intentionally misled. When I contacted the store to resolve my concerns, I was strung along for days. The staff told me the manager wasn’t available, and when I finally spoke with her, she said she would escalate my case to her supervisor. After days of silence and repeated follow-ups, I was told the supervisor was off and that no action could be taken.

      Frustrated, I called Sleep Number’s customer service. I spent 40 minutes on the phone only to be treated condescendingly and dismissed. The representative refused to escalate my case or offer any resolution, repeatedly emphasizing that the base is “non-refundable.” Their tone and attitude were completely unprofessional, adding insult to injury.

      This experience has been deeply frustrating and disappointing. Sleep Number’s product quality does not match its high price tag, and their shady business practices are outright deceptive. Hiding refund policies in fine print and refusing to work with dissatisfied customers is no way to do business. I am requesting a full refund for the mattress and adjustable base. If my concerns are not addressed, I will escalate this further with consumer protection agencies. I am sharing my experience to warn others—don’t fall for Sleep Number’s marketing hype. Their products are overpriced, and their customer service is abysmal. Buyers beware!

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      Response from Sleep Number

      We think it's important for all of our owners to know that we offer a 100 Night In Home Trial, not a risk-free trial, as our owners are responsible for initial and return shipping fees in the event of a return. Also, some items are unable to be returned or exchanged and you can find the details of our 100 Night In Home Trial using the link below. We've made sure to pass your feedback on for coaching and review purposes.

      sleepnumber.com/legal-notices/terms-conditions

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      Reviewed Dec. 8, 2024

      GUARANTEE?? That’s FUNNY!!! The bed goes from 95 to 0 overnight My NECK AND SHOULDERS NEED MASSIVE HELP. SLEEP NUMBER WILL DESTROY YOU!!!! Don’t buy it!!! Not worth your health or the frustration! Save your money and buy a real bed and not an air mattress!! With holes!

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      Sleep Number
      Response from Sleep Number

      We'd like to take a closer look into your bed concerns and see what we're able to do to help, Susan. Just reach out to us with the link below, we'll get started.

      sleepnumber.com/contact-us

      Customer Service

      Reviewed Nov. 25, 2024

      We had ordered a Sleep Number bed as well as a base that was delivered on November 16. We found immediately that we could not sleep on the mattress, as it felt like an air mattress. We called up Sleep Number a week after it was delivered and told them we wanted to return both the mattress and the base which we had purchased as a package. They told us they would let us return the mattress, but they do not accept returns for the base, which alone costs $3300.

      I have never heard of a company not allowing returns for such a product. We do realize that the base can be used with other types of mattresses, but we do not want it because we can easily find a base on Amazon that is $2000 less with the same functionality. We had bought that base because it was part of a package deal, and you would think that spending $7000 on a mattress would mean you are buying a high-quality mattress, but that was not the case. I do not understand why the base is not returnable when it was part of a package. They tried to come to a resolution by offering a topper, but we do not want the mattress whatsoever. We are extremely unhappy with the customer service and feel as though we have been scammed big time. I have friends and family who are considering a Sleep Number and I will tell them it would be wise to stay away from them. We want a refund.

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      Sleep Number
      Response from Sleep Number

      We think it's important for all of our owners to know that we offer a 100 Night In Home Trial, not a risk-free trial, as our owners are responsible for initial and return shipping fees in the event of a return. Also, some items are unable to be returned or exchanged and you can find the details of our 100 Night In Home Trial using the link below.

      sleepnumber.com/legal-notices/terms-conditions

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      Select Comfort author review by Sandy Baker

      Sleep Number adjustable mattresses adjust the mattress support for each sleeper. Get home delivery and setup when you shop online. Special financing is available.

      • Mattress pricing: Queen-size Sleep Number mattresses start at $999 and come with free UPS shipping.

      • Types of mattresses: Select from the Classic, Performance, Memory Foam and Innovation series. Available features include dual adjustability, Responsive Air technology, smart adjustability and Sleep IQ. PartnerSnore technology is available with Split King and FlexTop King mattresses.

      • Trial period: Customers enjoy a 100-night sleep trial period.

      • Warranty: Sleep Number guarantees its mattresses with a 25-year limited warranty.

      • Additional products: Bedding, pillows, beds for kids and RV mattresses are also available.

      by Sandy Baker Contributing Writer

      Sandy Baker has written for ConsumerAffairs since 2021. Along with the advice and information her articles provide to consumers, she’s written several books that focus on topics such as retirement planning, bankruptcy, business finance, estate planning and personal credit health.

      Sleep Number Company Information

      Company Name:
      Select Comfort
      Company Type:
      Public
      Ticker Symbol:
      SCSS
      Year Founded:
      1987
      Address:
      9800 59th Avenue North
      City:
      Minneapolis
      State/Province:
      MN
      Postal Code:
      55442
      Country:
      United States
      Website:
      www.sleepnumber.com