Sleep Number Reviews

I am in Law Enforcement. We wear 50 lb belts that wear on our back, hips, knees, ankles and all over physical health. My Sleep Number Bed has changed my life. I actually sleep and can actually track my restful sleep nightly on my phone app. This is the best treat I have ever purchased for myself. The service and attention that Sleep Number sounds on details and Customer Service cannot be matched.

I have purchased two Sleep Number beds and I have never slept better. I have a condition that affects my entire body especially my head and neck, I have found that the only bed I can sleep on is a Sleep Number because it completely contours to my body no matter what position I sleep in. I can adjust the bed to fit my needs. I went from having insomnia to sleeping at least 6-8 hours a night within days. I would recommend a Sleep Number to anyone who asked. It’s like sleeping in a cloud compared to any other bed. Thank you Sleep Number for coming up with the technology of the most comfortable bed I’ve ever slept in.

Our compressor on our Sleep Number bought in 2011 quit working. We called customer service to get a new one. The representative could not find our information. We called the Lake Charles store, Hannah ** could not find phone, address, name. She asked about another name. I told her **, but not when we bought. She researched and found that my son, who bought his bed in 2021, had our info in his assets account. Hannah found it! Smooth sailing after that. Kathy in customer service took care of our compressor.

We went into the store to make a purchase as long as 2 criteria were met for us. I let the Sales Associate know this within minutes of the greeting. Instead of engaging in the process to close out the sale, he took us through the process of familiarizing us with the product and product options. By the end, I was glad he took that approach. Though we went in looking to buy, we left with the confidence we had made the right decision because of the time he took to familiarize us with the product.

From Justin in the showroom to Larry and Sean on the delivery/set up truck, we have received nothing but excellent service and communication regarding our new bed. We received texts, phone calls and all three answered every question we had and made us feel very comfortable. Thank you guys for such a pleasant purchasing experience. Looking forward to doing business with you again in the future.

The base of my Sleep Number just stopped working (it won't adjust). The Sleep Number app instructed me to reset, which didn't work so it then instructed me to contact customer support... the process ended up being a 3-hour ordeal that was a total waste of time because it went nowhere.

Store opened 15 minutes late. One person working. Been here 40 minutes and no idea when we will be helped. They charge enough for their product, maybe they can staff their stores. Not sure how you run a billion business with no help.

20 year customer and this would have been my 4th bed from Sleep Number. Delivery date and time was provided inaccurately per multiple employees when I purchased the bed. The company lied about day/time delivery, the financial piece that it will take 2 billing cycles to reverse charges for a bed never delivered, and that there is nothing that is able to be done to keep a customer of 20 years. That has purchased beds for parents also from this company.

Guys were great and efficient. Very fast and knowledgeable about their job. Would recommend them again. Really enjoy my new bed. This is the second one I’ve had. I really like them. The guys explained everything to me very well.

Ed ** our salesman was knowledgeable and professional, and truly a pleasure to simply converse with. Decided to not even bother to shop around and bought at first stop. Would heartily recommend him and the firm to any and all.