Sleep Number

Sleep Number Reviews

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About Sleep Number

Sleep Number offers adjustable beds, smart beds, mattresses, comforters, bedding sets, pillows and more. It employs sleep specialists in more than 425 mattress stores across the country who can help you select the right sleep products for you.

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Sleep Number Reviews

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    How do I know I can trust these reviews about Select Comfort?
    • 4,604,069 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Customer ServiceSales & MarketingStaff

    Reviewed Jan. 15, 2025

    Sleep Number beds are a total waste of money. The company knows they have a poor quality product and does not stand behind what they sell. We spent $6,000 on a i8 and the foot warmer stopped working. Called the lack of customer service line and spent nearly 40 minutes on hold waiting to talk to a "specialist." Specialist in what? How to not take care of your customers? The only way for it to be fixed is for me to pay $189 and do the repair myself. The Salesperson told us if we bought a mattress cover for an extra $99 each, the mattress warranty would be extended to 10 years. This company is a scam and doesn't deliver on the promises they make.

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    Sleep Number
    Response from Sleep Number

    Our mattresses come with a limited warranty for manufacturer's defects. During the first period warranty replacements are covered at 100% and after that it transitions to a prorated period. In this period, we’ll share in the cost with coverage. For more info, please give us a call at 1800-472-7185 (8AM-4:30PM CST M-F, 10AM-2PM CST Saturday)

    Customer ServiceStaff

    Reviewed Dec. 16, 2024

    Went to a showroom in Burlington, WA. Nice guys working there. Both my husband and I liked the c-2 bed. 1 week later it arrived. I believe we received a defective bed. There was a huge hump in the bed on both sides resulting in severe lower back pain. Lowering the air pressure did not help, only making a bowl in the bed. Also, if my husband rolled on to my side the air would move and resulted in it being lopsided on my side. I decided to sleep on the floor because even that was more comfortable. Neither one of us has gotten a good night's sleep since.

    I called to return the bed hoping they would waive the $250 return fee seeing it was truly defective. This company is extremely unethical. I am being charged a $250 pick up fee for a defective bed that feels nothing like the showroom model. And of course, the $250 set up fee as well will not be refunded. So, now I am out over $500+ for a bed that did not operate correctly.

    The first customer service representative I talked to was rude and talked over me as I tried to explain to her how disappointed I was in the product. Of course, I asked to talk to someone with more authority but that resulted in nothing. You sign the contract and that is that. No responsibility taken for a faulty product whatsoever! They would replace but not even wave the pickup fee for the defective bed even if the deemed it was defective by them, I was still to pay the extra $250+tax! if I sold a defective product I would never charge the customer to take it back. If I could give 0 Stars I would. It's all about the money and nothing of customer satisfaction.

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    Sleep Number
    Response from Sleep Number

    We think it's important for all of our owners to know that we offer a 100 Night In Home Trial, not a risk-free trial, as our owners are responsible for initial and return shipping fees in the event of a return. Also, some items are unable to be returned or exchanged and you can find the details of our 100 Night In Home Trial using the link below. We've made sure to pass your feedback on to our phone team for coaching and review purposes.

    sleepnumber.com/legal-notices/terms-conditions

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      Customer ServiceSales & MarketingPriceStaff

      Reviewed Dec. 16, 2024

      Deceptive Refund Policy and Poor Product Quality. I purchased the Sleep Number i8 split head mattress with the FlexFit adjustable base, and it has been a nightmare from start to finish. I expected a premium product and exceptional service, but instead, I feel completely scammed by Sleep Number’s deceptive practices and subpar product quality.

      First, the product itself is extremely underwhelming. The i8 mattress feels like nothing more than an overpriced air mattress. I tried multiple adjustments and gave it a fair trial, but no setting provided the comfort or support I was promised. I expected a game-changing sleep experience, but instead, I’ve been left with sleepless nights and disappointment.

      Second, and even more infuriating, is their hidden refund policy for the adjustable base. After trying to return the product, I was shocked to learn that the base is non-refundable—a detail that is not prominently disclosed at the time of purchase. The refund policy is printed in tiny, barely legible text on the back of a price sheet, which is both deceptive and unethical.

      I’ve documented the store setup, and it is clear that their refund policy is not displayed prominently or transparently, as required under California law (Civil Code Section 1723). This lack of transparency makes me feel like I’ve been intentionally misled. When I contacted the store to resolve my concerns, I was strung along for days. The staff told me the manager wasn’t available, and when I finally spoke with her, she said she would escalate my case to her supervisor. After days of silence and repeated follow-ups, I was told the supervisor was off and that no action could be taken.

      Frustrated, I called Sleep Number’s customer service. I spent 40 minutes on the phone only to be treated condescendingly and dismissed. The representative refused to escalate my case or offer any resolution, repeatedly emphasizing that the base is “non-refundable.” Their tone and attitude were completely unprofessional, adding insult to injury.

      This experience has been deeply frustrating and disappointing. Sleep Number’s product quality does not match its high price tag, and their shady business practices are outright deceptive. Hiding refund policies in fine print and refusing to work with dissatisfied customers is no way to do business. I am requesting a full refund for the mattress and adjustable base. If my concerns are not addressed, I will escalate this further with consumer protection agencies. I am sharing my experience to warn others—don’t fall for Sleep Number’s marketing hype. Their products are overpriced, and their customer service is abysmal. Buyers beware!

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      Sleep Number
      Response from Sleep Number

      We think it's important for all of our owners to know that we offer a 100 Night In Home Trial, not a risk-free trial, as our owners are responsible for initial and return shipping fees in the event of a return. Also, some items are unable to be returned or exchanged and you can find the details of our 100 Night In Home Trial using the link below. We've made sure to pass your feedback on for coaching and review purposes.

      sleepnumber.com/legal-notices/terms-conditions

      Profile pic of the author.

      Reviewed Dec. 8, 2024

      GUARANTEE?? That’s FUNNY!!! The bed goes from 95 to 0 overnight My NECK AND SHOULDERS NEED MASSIVE HELP. SLEEP NUMBER WILL DESTROY YOU!!!! Don’t buy it!!! Not worth your health or the frustration! Save your money and buy a real bed and not an air mattress!! With holes!

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      Sleep Number
      Response from Sleep Number

      We'd like to take a closer look into your bed concerns and see what we're able to do to help, Susan. Just reach out to us with the link below, we'll get started.

      sleepnumber.com/contact-us

      Customer Service

      Reviewed Nov. 25, 2024

      We had ordered a Sleep Number bed as well as a base that was delivered on November 16. We found immediately that we could not sleep on the mattress, as it felt like an air mattress. We called up Sleep Number a week after it was delivered and told them we wanted to return both the mattress and the base which we had purchased as a package. They told us they would let us return the mattress, but they do not accept returns for the base, which alone costs $3300.

      I have never heard of a company not allowing returns for such a product. We do realize that the base can be used with other types of mattresses, but we do not want it because we can easily find a base on Amazon that is $2000 less with the same functionality. We had bought that base because it was part of a package deal, and you would think that spending $7000 on a mattress would mean you are buying a high-quality mattress, but that was not the case. I do not understand why the base is not returnable when it was part of a package. They tried to come to a resolution by offering a topper, but we do not want the mattress whatsoever. We are extremely unhappy with the customer service and feel as though we have been scammed big time. I have friends and family who are considering a Sleep Number and I will tell them it would be wise to stay away from them. We want a refund.

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      Sleep Number
      Response from Sleep Number

      We think it's important for all of our owners to know that we offer a 100 Night In Home Trial, not a risk-free trial, as our owners are responsible for initial and return shipping fees in the event of a return. Also, some items are unable to be returned or exchanged and you can find the details of our 100 Night In Home Trial using the link below.

      sleepnumber.com/legal-notices/terms-conditions

      Customer ServicePriceStaff

      Reviewed Nov. 13, 2024

      We purchased their top of the line King split top mattress and adjustable frame, sheets, pillows (just under $12,000). Expensive. The bed is very comfortable, however, one side does not properly record (one side does). My husband and I have over a dozen calls EACH trying to get resolution (technician to fix the issue, which has existed since the day we took delivery). Every call placed resulted in long wait times (30-45 minutes to speak with an individual) followed by a lengthy call and no resolution. Sleep Number customer service reps refused to send a technician. One agent in particular put us on hold for 45 minutes after lecturing us on the fact we were "not going to like the answer". Horrifyingly rude after a $12,000 purchase. We were only looking for a technician to swing by to see what was wrong. A pretty simple request.

      All Sleep Number customer service agents blamed our internet connection (my husband works for an internet company and our true speeds were not consistent with what Sleep Number told us they were, from a remote location I might add). We know what our speeds are and confirmed it with our internet provider. Sleep Number refused to accept actual data. I brought up the fact one side records correctly while the other does not. Every rep we spoke to could not answer why one side worked and one did not while continuing to blame our internet speed. We were stunned. And so disappointed.

      I suggest you research the company and look into their customer service (or lack thereof) before purchasing a mattress. There are many companies who are customer service driven and stand behind their products. I recommend you purchase from one of those reputable companies who actually care about customer satisfaction. Sleep Number demonstrated they do not care (beyond the initial sale). I have shared my poor experience with many, and they have gone elsewhere to purchase their mattress. Buyer beware.

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      Sleep Number
      Response from Sleep Number

      We're sorry this hasn't been the experience you hoped for andwe've made sure to pass your feedback on for coaching and review purposes. We've included some steps you can follow below to help with data concerns. After completing these steps if you still have questions we'd recommend reaching out to our SleepIQ team.

      1-877-252-7813 from 8AM-8PM CST M-F or from 8:30AM-5PM on Saturdays

      support.sleepnumber.com/hc/en-us/articles/235239647-Tips-for-getting-accurate-data

      Reviewed Nov. 13, 2024

      I now own six Sleep Number beds over two homes. Started out thinking they were really great. After a few years of owning them, I would never buy another one. Every single one, and that is six of them, have all failed over time. The air chambers at some point leak. Yes, they will replace them, but, as one would expect, they begin leaking air after the warranty has expired. I am now replacing air chambers that have already been replaced. While they are an ok bed, the truth is, once set, you really never adjust them. A lot of hype marketing and not a quality product. Just stay with a good old fashion mattress. You do not need pumps and all the wires and hassle that comes with these beds.

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      Sleep Number
      Response from Sleep Number

      We apologize this hasn't been the experience you hoped for and while defects in our beds are rare, the ones that can occur are most often found and reported at the beginning of ownership. Our mattresses come with a limited warranty for manufacturer's defects. During the first period warranty replacements are covered at 100% and after that it transitions to a prorated period. In this period, we’ll share in the cost with coverage.

      sleepnumber.com/warranty

      Profile pic of the author.
      Staff

      Reviewed Oct. 30, 2024

      I have an I8 Flextop King 360 Flexfit 1 Sleep Number bed. My bed was losing air. It is only 5 years old. If you have problems the company tells YOU how to figure out what's wrong. Then they'll send you the parts and YOU can fix it. We're elderly and can't get down on the floor so I called for a service rep. Found out it's $190.00 for someone to come and see what's going on.

      I had someone come out to troubleshoot the problem. They disconnected the bed from the controls so we could see if the problem was the bed or the controls. The problem is the bed. When I called to tell them, they said that they would order the parts and I would have to put the part in. If you want them to put them on it's another $190.00. AND they won't come back and hook up the controls again unless you pay another $190. Also, the warranty on the bed is prorated so I had to pay for 40% of the cost of the part. The new part also only has a 1 year warranty. When I buy an $8,000 bed, I expect it to last more than 5 years.

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      Sleep Number
      Response from Sleep Number

      We're sorry this hasn't been the experience you hoped for, and we've made sure to pass your feedback on the limited warranty on for further review. Our beds come with a limited warranty for manufacturer's defects and in the first period warranty replacements are covered at 100%. Then it transitions to a prorated period and, we’ll share in the cost. For more info, give us a call at 1-888-411-2270

      sleepnumber.com/warranty

      Profile pic of the author.
      Frankie increased rating by 3 stars.
      CoveragePrice
      After a positive interaction with Sleep Number, Frankie increased their star rating on Nov. 29, 2024.

      Updated review: Nov. 29, 2024

      Thanks for doing the right thing.

      Original Review: Oct. 18, 2024

      We bought a Sleep Number bed for more than 6000 with a base. 90 days sleep trial with a 250$ delivery fee. This is what was told at the purchased location in Montana. Took 5 weeks for the bed to be delivery. After the bed was set up we was told we have a 90 day sleep trial. If you are not happy with the bed it will cost you 250$ fee to pick up up and your 2100$ base is not refundable. This information should have been told at purchase 5 weeks before delivery. So needles to say we was not happy with the bed and talking with the professionals adjusting settings to find the right comfort, even buying their 400$ pillow top cover. Nothing worked to make this product sleep comfortable for us.

      Last option was to return the bed. Called corporate. They offer us to upgrade for a additional 2k and there would not be any sleep trial. Purchased would be final. So this is not a 90 day sleep trial. It's costing me 2600$ for a product I'm not happy with and went through all the company steps to resolve the issue. They should stand behind all their products for the sleep trial. 2600$ for a overpriced box spring.

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      Sleep Number
      Response from Sleep Number

      We want all of our owners to know that we offer a 100 Night In Home Trial, rather than a risk-free trial, as there are fees associated with the initial delivery, as well as the return should our owners decide their beds aren't a fit for them, and there are some items that are unable to be returned or exchanged. You can find the details of our 100 Night In Home Trial by clicking the link below, Frankie.

      sleepnumber.com/legal-notices/terms-conditions

      Customer ServiceCoverage

      Reviewed Sept. 18, 2024

      You cannot transfer a bed either by selling it at a garage sale or winning it in a divorce case! Takes over a week ....The original purchaser has to call the company to get it transferred to the new owner. The new owner has to wait on hold and wait and wait...for them to say, "I'm sorry." Absolutely the most stupid policy ever!

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      Sleep Number
      Response from Sleep Number

      We can make sure to pass your feedback on our policies to the appropriate parties for their further review. If you still have questions about the policy or ever need to reach out to us down the road just use the number below.

      1-888-411-2270 (8AM-4:30PM CST M-F, 10AM-2PM CST Saturday)

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      Select Comfort author review by Sandy Baker

      Sleep Number adjustable mattresses adjust the mattress support for each sleeper. Get home delivery and setup when you shop online. Special financing is available.

      • Mattress pricing: Queen-size Sleep Number mattresses start at $999 and come with free UPS shipping.

      • Types of mattresses: Select from the Classic, Performance, Memory Foam and Innovation series. Available features include dual adjustability, Responsive Air technology, smart adjustability and Sleep IQ. PartnerSnore technology is available with Split King and FlexTop King mattresses.

      • Trial period: Customers enjoy a 100-night sleep trial period.

      • Warranty: Sleep Number guarantees its mattresses with a 25-year limited warranty.

      • Additional products: Bedding, pillows, beds for kids and RV mattresses are also available.

      by Sandy Baker Contributing Writer

      Sandy Baker has written for ConsumerAffairs since 2021. Along with the advice and information her articles provide to consumers, she’s written several books that focus on topics such as retirement planning, bankruptcy, business finance, estate planning and personal credit health.

      Sleep Number Company Information

      Company Name:
      Select Comfort
      Company Type:
      Public
      Ticker Symbol:
      SCSS
      Year Founded:
      1987
      Address:
      9800 59th Avenue North
      City:
      Minneapolis
      State/Province:
      MN
      Postal Code:
      55442
      Country:
      United States
      Website:
      www.sleepnumber.com