Sleep Number Reviews

My dad is elderly and I'm helping him set up his new Sleep Number bed. This system is poorly designed, with many obvious points of possible failure - a couple of which we encountered - and very poor mechanisms for troubleshooting or solving problems independently, and slow and cumbersome customer service. This is the stupidest product design and business model possible for a bed, for reasons that should be obvious to anyone venturing into producing them. Shame on everyone involved in this company.

Ridiculously expensive product so one would expect better service should one have a defective bed, however all costs and repairs are on the consumer, Sleep Number management takes no accountability. We have had issues since month 6 and have to replace so many parts that we have to buy from Sleep Number and do the repairs ourselves. This was our 3rd Sleep Number over 15 yrs. but definitely our last.

***UPDATE*** I am pleased to announce that my concerns were heard and a solution was provided to address my issue. Sincere gratitude to Sleep Number and the awesome folks at our local store. We really appreciate the efforts to rectify this matter in an expedited fashion.

I bought a split king with adjustable base. It was not comfortable at all. I called to return it with their 100 day trial. They sent me 3 inch toppers for free instead. It helped a little bit. I tried to do the return again and that's when I found out that they only take the mattress back. I was stuck with the adjustable frame. By the way, the frame is the expensive part of my first deal. So I kept it for a year and a half or so and decided to upgrade the mattress to the Limited Edition flex top. That ended up being more of a mistake than the first bed. What a piece of junk it is. It does not fit the base correctly and sags on the sides so bad. And the flex top separates and leaves a big space to under the bed. I tried to get them to fix the problem, but they want to charge me to come look at it. What kind of warranty is that? So all in all, I would tell people to run, not walk away from Sleep Number stores. My $10,000 in mistakes says so.

The beds in the stores feel nothing like what you actually get. I honestly sleep better on an air mattress. It was purchased to help with back issues and only made them 100x worse. Spend your money on a real mattress rather than this garbage!!

We bought a $5,000 Sleep Number bed out of their Longmont, Colorado store 5 years ago. We have consistently been disappointed about its performance since the beginning. Here are the issues:

Don't buy this garbage, I've had to replace chambers 7 times for no reason whatsoever. Sometimes it lasts a year, sometimes two or three years Max but I have to keep reordering the chambers. They used to give me a discount every time I reordered but now, Since I'm such a good customer, I have to pay full price? So now it's time for the one star reviews all over the Internet.. I hope they go out of business.

Please don't buy their products, it's all a lie, almost two years it broke. Now they don't care. If someone comes to fix it is $190.00 each time. You have to order your parts, pay 40% SO IS ABOUT ANOTHER $135.00 TO $185.00 PLUS ANOTHER $190.00. TO REPLACE PARTS. PLEASE DON'T BUY IT. IT'S NOT WORTH IT.

Bed is fine so far. However, their customer service is so poor, I wish I had never purchased the bed. Their system changes the order if you make a change. As a result, it is easy to lose discounts for items that remain the same after a change. This happened to us and they refuse to make the full correction. Only a partial correction and that is unacceptable. Also, they are not transparent when it comes to the sale tax they use as well as to what is taxed and what is not. Also, very rude over the phone. When I explained that the invoice I was looking at appeared different that what the rep was looking at, the rep told me that I was wrong and refused to even receive a screenshot of the receipt I was looking at. They are rude and condescending and frankly, they have no reason to be as they are not exactly the leaders of our society.

I bought my bed at the Store in Maple Grove...They saw me coming! I was sold a bill of goods! My bed was delivered, it was not what I expected. I returned the box spring when my bed was delivered because I didn't need it. Three weeks later they don't even have the return in their system. Horrible store to work with!! Bed is no better than any other bed except MORE expensive!