Sleep Number Reviews

We purchased a climate 360 for almost 15k and the bed was great for about 3 months. After that we had issue after issue. Each time the process took 2-3 weeks to get anything completed. After 3.5 months we have had everything replaced and we are still having issues. It's very frustrating and I would not recommend the bed to anyone because of the poor quality. When the bed works it's 10/10 but unfortunately ours rarely worked and for a bed that you spent so much money on you would expect more.

I bought a 360 bed in 2019. I called last week because the bed made a loud clicking sound as the back went up. I spoke to their customer service line (Lupe) and they could not find the registration number. They gave me another number for a third party service company. They couldn't find the number either. They asked me to get under the bed and get a number from the railing, which I did. I also got the green card that had the same number. I provide that number to the service company agent. No luck. She gave me the number for a third party individual who works on the beds. No answer over four days after leaving a message. I just went on-line and the wait is 89 minutes. Mary was absolutely no help.

Same issues as everyone else. Horrible customer support, no one knows the product. Have owned the I8 for 4 years and have gone through 2 air chambers (one in warranty, and one out of warranty) heating pad issues that are still not fixed, and foam insert replacement. After the last tech left the right side of the mattress no longer inflates and customer service wants to charge me to replace it again. Probably the worst investment I have ever made. 11K total for bed frame, sheets and pillows. The techs are 3rd party and even they hate working with SN, they vented to us for about 20 min while they were on hold with SN support. Save your time and money and go elsewhere. DO NOT BUY THESE PRODUCTS.

$10,000 for a Sleep Number bed, customer service has been abysmal. Appts are a nightmare, support is indifferent. Two hours to secure an appt for a dissemble and a reassemble due a move and costing $500 and then techs say we were not home and I had to start process all over.

Purchased a New Flextop King i8 360 Smart Bed in April 2023. Several months later, within the first year, my foot warmer quit working. Sleep Comfort came out and replaced the foot warmer at the foot of the bed. Fast forward to February 17, 2025, my foot warmer has broken again. Today I called my local store to get the Customer Service number. I was given 855-447-3274. I called them and they said you need to call the Base Manufacturer number: 800-472-3185. They said, no, you need to call the foot warmer department: 888-411-2188. They were too busy to answer but said my place in line would be saved and we'll get back to you.

Sleep Number beds are a total waste of money. The company knows they have a poor quality product and does not stand behind what they sell. We spent $6,000 on a i8 and the foot warmer stopped working. Called the lack of customer service line and spent nearly 40 minutes on hold waiting to talk to a "specialist." Specialist in what? How to not take care of your customers? The only way for it to be fixed is for me to pay $189 and do the repair myself. The Salesperson told us if we bought a mattress cover for an extra $99 each, the mattress warranty would be extended to 10 years. This company is a scam and doesn't deliver on the promises they make.

Went to a showroom in Burlington, WA. Nice guys working there. Both my husband and I liked the c-2 bed. 1 week later it arrived. I believe we received a defective bed. There was a huge hump in the bed on both sides resulting in severe lower back pain. Lowering the air pressure did not help, only making a bowl in the bed. Also, if my husband rolled on to my side the air would move and resulted in it being lopsided on my side. I decided to sleep on the floor because even that was more comfortable. Neither one of us has gotten a good night's sleep since.

Deceptive Refund Policy and Poor Product Quality. I purchased the Sleep Number i8 split head mattress with the FlexFit adjustable base, and it has been a nightmare from start to finish. I expected a premium product and exceptional service, but instead, I feel completely scammed by Sleep Number’s deceptive practices and subpar product quality.

GUARANTEE?? That’s FUNNY!!! The bed goes from 95 to 0 overnight My NECK AND SHOULDERS NEED MASSIVE HELP. SLEEP NUMBER WILL DESTROY YOU!!!! Don’t buy it!!! Not worth your health or the frustration! Save your money and buy a real bed and not an air mattress!! With holes!

We had ordered a Sleep Number bed as well as a base that was delivered on November 16. We found immediately that we could not sleep on the mattress, as it felt like an air mattress. We called up Sleep Number a week after it was delivered and told them we wanted to return both the mattress and the base which we had purchased as a package. They told us they would let us return the mattress, but they do not accept returns for the base, which alone costs $3300.