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About Select Comfort - Sleep Number
Sleep Number offers adjustable beds, smart beds, mattresses, comforters, bedding sets, pillows and more. It employs sleep specialists in more than 425 mattress stores across the country who can help you select the right sleep products for you.
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Reviewed Jan. 15, 2023
I am in Law Enforcement. We wear 50 lb belts that wear on our back, hips, knees, ankles and all over physical health. My Sleep Number Bed has changed my life. I actually sleep and can actually track my restful sleep nightly on my phone app. This is the best treat I have ever purchased for myself. The service and attention that Sleep Number sounds on details and Customer Service cannot be matched.
Reviewed Jan. 14, 2023
I have purchased two Sleep Number beds and I have never slept better. I have a condition that affects my entire body especially my head and neck, I have found that the only bed I can sleep on is a Sleep Number because it completely contours to my body no matter what position I sleep in. I can adjust the bed to fit my needs. I went from having insomnia to sleeping at least 6-8 hours a night within days. I would recommend a Sleep Number to anyone who asked. It’s like sleeping in a cloud compared to any other bed. Thank you Sleep Number for coming up with the technology of the most comfortable bed I’ve ever slept in.
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Reviewed Dec. 27, 2022
Our compressor on our Sleep Number bought in 2011 quit working. We called customer service to get a new one. The representative could not find our information. We called the Lake Charles store, Hannah ** could not find phone, address, name. She asked about another name. I told her **, but not when we bought. She researched and found that my son, who bought his bed in 2021, had our info in his assets account. Hannah found it! Smooth sailing after that. Kathy in customer service took care of our compressor.
Reviewed Dec. 15, 2022
We went into the store to make a purchase as long as 2 criteria were met for us. I let the Sales Associate know this within minutes of the greeting. Instead of engaging in the process to close out the sale, he took us through the process of familiarizing us with the product and product options. By the end, I was glad he took that approach. Though we went in looking to buy, we left with the confidence we had made the right decision because of the time he took to familiarize us with the product.
Reviewed Dec. 7, 2022
From Justin in the showroom to Larry and Sean on the delivery/set up truck, we have received nothing but excellent service and communication regarding our new bed. We received texts, phone calls and all three answered every question we had and made us feel very comfortable. Thank you guys for such a pleasant purchasing experience. Looking forward to doing business with you again in the future.
Reviewed Nov. 16, 2023
The base of my Sleep Number just stopped working (it won't adjust). The Sleep Number app instructed me to reset, which didn't work so it then instructed me to contact customer support... the process ended up being a 3-hour ordeal that was a total waste of time because it went nowhere.
I called Sleep Number support first and they ran remote diagnostics on the base. They said, "I'm getting an error message on the actuator on the right side of the bed." They said I needed to be transferred to their "adjustable base team" which turned out to be just a separate manufacturer. They said they'd pass on the info need by the base team and they'd take care of the issue from there. When I was connected with the manufacturer of the adjustable base, no info was passed nor was I informed of what I needed to tell them for my case; there are two actuators on the side of the bed having issues. This was not disclosed to me, so I had to start the process over of contacting Sleep Number support.
After another attempt filled with really long hold times on the phone, I finally got the info I needed and connecting again to the manufacturer of the base. As they were processing my bed issue, I was appalled to find out that I'd have to pay $90 for the replacement actuator, order a remote control for the bed (because a reset could only be done with the remote, which would be needed to complete the actuator replacement), and do the install myself.
When we purchased this bed for over $7k from Sleep Number in October. 2021, I was assured that this significant investment was backed by a 15-year warranty in case we ever had any problems. Considering the high cost, this was very important in our buying decision. The base is what really drove up the cost of this purchase and never imagined I'd have to shell out $100 to fix it after just two years of ownership.
I was so frustrated when I was told by the Sleep Number team that they only paid a pro-rated portion for the replacement part which decreased to 65% of the cost after the first year! And then 5% every year thereafter. These terms were NEVER mentioned when we purchased. Sleep Number customer support recommended that I speak with a Customer Support supervisor so they connected me. Waited on hold for 20 minutes and the call dropped. Called back again to get connected, which again was another long hold time.
When I spoke to the customer service supervisor, it was the worst part of this lengthy process. I went through the process again of explaining the issues I experiencing; he sounded like he couldn't care less and was totally disconnected. So in the end, I'm stuck with a broken bed unless I just bit the bullet and pay for the replacement part. For something we invested over $7k into, I can't believe how bad this experience has been. This is my most regrettable purchase ever.
Tip for people shopping for an adjustable bed: DON'T buy a Sleep Number! This is the WORST customer service experience I've ever had. Considering the price Sleep Number beds and all the other alternatives available, I recommend going with another brand. A bed is supposed to last for years! Quality and customer service, especially for such high-cost product, are so critical! The bed was great when it worked, but considering the experience I've just had, this has turned out to be one of my most regrettable purchases.
We're sorry this hasn't been the experience you hoped for, Allan, and we've made sure to pass your feedback on for training and review purposes. While we offer a limited warranty, it's not a fully guaranteed warranty. If you have questions about the limited warranty and how the coverage works, we've included a link below for more information.
Reviewed July 7, 2023
Store opened 15 minutes late. One person working. Been here 40 minutes and no idea when we will be helped. They charge enough for their product, maybe they can staff their stores. Not sure how you run a billion business with no help.
This is not the experience we want you to expect from us, and we've made sure to pass your feedback on to our store leadership for coaching and review purposes. If you have any other questions, we can help with just reach out to us at the number below.
1-888-411-2270 (8AM-8PM CST M-F, 8:30AM-5PM CST Saturday)
Reviewed March 2, 2023
20 year customer and this would have been my 4th bed from Sleep Number. Delivery date and time was provided inaccurately per multiple employees when I purchased the bed. The company lied about day/time delivery, the financial piece that it will take 2 billing cycles to reverse charges for a bed never delivered, and that there is nothing that is able to be done to keep a customer of 20 years. That has purchased beds for parents also from this company.
Please don't purchase from this company. They have no idea about customer service nor care about people whom have purchased their products and pay their salaries. Absolutely nothing was offered to try and save a customer. The executive consultant kept repeating herself that no date or time of delivery could be guaranteed ever. Then how does anyone plan to get their beds when the first of 5 people I spoke with today stated many customers have their date and time scheduled over a week in advance. Pathetic service!
We're sorry this hasn't been the experience you hoped for, K, and we've made sure to pass your feedback on for coaching and review purposes.
Reviewed Jan. 15, 2023
Guys were great and efficient. Very fast and knowledgeable about their job. Would recommend them again. Really enjoy my new bed. This is the second one I’ve had. I really like them. The guys explained everything to me very well.
Reviewed Jan. 12, 2023
Ed ** our salesman was knowledgeable and professional, and truly a pleasure to simply converse with. Decided to not even bother to shop around and bought at first stop. Would heartily recommend him and the firm to any and all.
Select Comfort author review by Sandy Baker
Sleep Number adjustable mattresses adjust the mattress support for each sleeper. Get home delivery and setup when you shop online. Special financing is available.
Mattress pricing: Queen-size Sleep Number mattresses start at $999 and come with free UPS shipping.
Types of mattresses: Select from the Classic, Performance, Memory Foam and Innovation series. Available features include dual adjustability, Responsive Air technology, smart adjustability and Sleep IQ. PartnerSnore technology is available with Split King and FlexTop King mattresses.
Trial period: Customers enjoy a 100-night sleep trial period.
Warranty: Sleep Number guarantees its mattresses with a 25-year limited warranty.
Additional products: Bedding, pillows, beds for kids and RV mattresses are also available.
Select Comfort - Sleep Number Company Information
- Company Name:
- Select Comfort
- Company Type:
- Ticker Symbol:
- Year Founded:
- 9800 59th Avenue North
- Postal Code:
- United States
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