Mattress Firm

From visiting a store to ordering online to delivery, the whole experience was pleasantly easy, straightforward and swift. Made the purchase on a Saturday. Was delivered by 10am on Sunday. All the individuals from Mattress Firm were professional, friendly and went over and beyond to make sure all my questions were answered and I was a happy customer. The mattress I purchased is great, when I was pondering my choice, I read reviews of the mattress, a mattress made exclusively for mattress firm by a leading manufacturer, and the critical reviews I can say are unfounded, the mattress is great!

We purchased a new Mattress and box spring at the Mattress Firm on 4312 S. college Ave. in Fort Collins, Colorado 80525. Our sales rep. was ** who did an amazing job with informing us about the different products available. We ended up buying an mattress and box spring set and also bought the Platinum Service for delivery. Everything went like clockwork when it came to the delivery. The delivery gentlemen were truly that!, wonderful from start to finish. ** and his co worker ** were very efficient and polite. Couldn't have asked for better service and delivery updates. Thank you for a great product and service. Irena. I give it a perfect rating.

Mrs. Harriet ** was on her A game as she greeted me with her knowledge and kind smile. Harriet's outstanding customer service and informative voice was nothing less than exceptional in my purchase for a good night sleep. Not only did she maintain my ear with her knowledge, she created a platform of maintaining me as a forever Mattress Firm consumer! She didn't attempt to hassle my decision in making my purchase, she made it comfortable and I am lucky enough to have had an awesome experience with Mrs. **. EXCEPTIONAL LADY.

Yesterday, 11/12, my husband and I went to Mattress Firm on 45N and Parker to purchase a new mattress. I spoke to Kenyja the day before and was unable to show up the day. When we arrived we were immediately approached by the welcoming staff and asked for Kenyja. While we a waited we were shown the choice we made online and our questions were answered about it. Soon after Kenyja joined us with her expertise and assisted us with making an even better choice along with choosing the bedding we wanted, warranty, and showed us options we would not have otherwise known about. Thank you for the amazing experience.

My husband and I walked into the Mattress store at 12182 HWY 17 Murrells inlet SC and our sleep expert ** was super. He helped us find the perfect twin set for our grandson who will be here in 2 weeks. Also he recommended an adjustable base for our king bed that we find very hard to get a good night sleep on. Can not wait to try it out. Delivery was the next day and the drivers were very courteous, polite and efficient. Could not do enough. I would recommend this location highly. We were very pleased.

Purchased 2 queen mattresses for my son's 18 months ago (mattresses have 10 year warranty). 1 mattress immediately warped and needed replacement. That took a phone call. Recently my other son's mattress warped so bad, he can no longer sleep on it. I put in a claim which can only be submitted "on line". I followed this long process only to be told days later that I need to send in more pics of the mattress support. Meaning the furniture it sits on. As well as all four corners of the mattress in the same pic. This is 100% a ploy to get people to just give up. They are relying on pics instead of sending out a proffessional to look at it. They have you removing mattresses and bedding to submit pics. This entire process is disgusting while my son sleeps on the floor awaiting new mattress due to back hurting.

Totally negative experience. MF sells defective mattresses that are unfit for their intended purpose, and they engage in unfair and deceptive business practices. Within months, the mattress begins to sag and disintegrate beneath you. Returned the first bed and exchanged it within 120 days but the second bed was no better. To submit a claim under the "warranty", they ask you to jump through hoops with a useless paper gauge, take photos of everything, etc. that won't necessarily depict the issue with the mattress.

Stay away: Mattress Firm & Sleep Experts & Synchrony Bank financing. 2 purchases & salesman set up 2 plans telling us monthly payment w/ no % interest would pay off at end of promotion. Not so! 29.99%. What the Mafia used to charge. Be aware and don't trust either of these companies. CHECK CAREFULLY.

I have bought a mattress from Mattress Firm outlet back in March 21st for $450. It was Delivered March 26th. Before I bought it David and Tiffany from different store sell sleep expert convinced me to buy Serta Perfect sleeper Palm Coast (Plush). They showed me similar type of mattress (Charlotte and said Palm coast would be firmer than that) but not the same one. The outlet has a non refund non exchange policy. So I asked them whether those outlet mattresses has any issues or not, They said they are in perfect condition otherwise they would not have put it for selling. From the first day it felt like Ultra Plush instead of Plush, after 2 weeks of usage it started sinking (1.5 inch dip already) in the middle really bad. I have started a bad back pain due to this.

Hello. I am emailing to send a complaint on delivery and store error. My husband went to your Capitol Hill location in Seattle to purchase my mother who has spinal fracture a bed. The bed was supposed to be delivered over a week ago. Today after calling 5 different times and speaking to the manager at that location, who lacks customer service and professionalism tells me that the bed wasn't delivered due to an error on their behalf. My husband paid the mattress in full and the store rep had it short by a few cents. I am livid that my mother has had to sleep on the couch with her back hurting. And the lack of urgency from the team is upsetting. Why did it take for me to call so many times. At this point my husband is driving all the way to your warehouse in summer to pick up the bed (which is quite a distance from where we live - 1hr) since Mattress firm is incompetent to get the job they were paid for done.