Macy's - Furniture

DO NOT BUY FROM MACY'S FURNITURE. It is a waste of time, energy and peace of mind to order from Macy's furniture! I ordered a dining room set that they assured me would fully be in stock on October 20th. I needed this for Thanksgiving. Four phone calls later and having numerous lies told to me, I get an email on November 7th stating that my order is expected to arrive 1/14/2020! Are they serious? After being strung along and lied to for 3 weeks I spoke with a "supervisor" and cancelled my order. I should have heeded all the bad reviews I read about Macy's furniture and never ordered in the first place. Please take the advice of all the reviews that have been written and stay away from Macy's Furniture.

Shop elsewhere. My husband purchased a couch from Macy’s - and it has been nothing but awful. The purchase was made on October 5 - First sign we should've have taken our money elsewhere - they stated they couldn’t take two forms of payment and said we would need to purchase $2200 in gift cards and the remaining on Macy’s credit. After being on the phone with Macy’s for HOURS my husband finally gave in and purchased the sectional. When he was going to buy the sectional online - it listed the product was in stock and the delivery would be in two weeks. Then after dealing with them online and the phone, and making the transaction customer service stated - sorry - now it’s out of stock and delivery will be scheduled for 11/5. 2nd sign we should have just asked for our money back.

I purchased furniture (which according to their website was in stock) from Macy's. I have now had receipt of the furniture at their warehouse pushed back 3 separate times. Every week I call for an update and every week I received the info that the delivery date to their warehouse will be the following week. Word to the wise, do not purchase furniture from Macy's if you think because their website says it is in stock that you will receive the furniture in a timely manner. There is a very high probability that receipt of the "in stock" furniture will be pushed out over and over again. $2500 and they can't even be bothered to update me on the status of the furniture or give me an accurate date of when it will even be in my city let alone my living room. I will never purchase anything from Macy's again.

DO NOT BUY!!!! They will not cover what it says they will (in my option). I have to say that because they could sue me HA HA. What I had was a kitchen table and set of chairs. You guessed it. Had a damage to one of the seats and they denied it. Try to get refund and after 2 years they only gave me $100 of my $500 back.

We purchased a sectional sofa from Macy's. We were given a two hour window by the delivery people. They did contact us and gave us a new two hour window because they were running late. We were given a checklist of things they would do when bringing in our furniture. They did NOT put out carpet, or floor protectors or wear show protectors before entering our home like the list says they will do. They discussed the set up location for our sectional, but when I asked for a different configuration they said that wasn't possible. My husband and I did rearrange it the way I wanted and It WAS Possible. They did not wipe down the merchandise or discuss anything with me. I felt these two men were in a big hurry to leave, as evidently they were running late. The younger man, Hector, was willing to do some adjusting, but Javier said it couldn't be done. I was very disappointed.

We spent around $4,000 on a sectional sofa and an additional $500 for the WORRYNOMORE extended warranty. The sales person convinced us that we need not worry with the warranty and that stains were covered. When we did have a stain and called the warranty company, they denied the claim. I then tried to buy new cushions for my sofa and Macy's sent their technician to my house. He said that the stains should have been covered and put me on the phone with a Macy's representative who could not have been less helpful. She said she could not help and transferred me to the WORRYNOMORE warranty people who said there was nothing they could do. Do not be fooled and buy this warranty. Once the sale is in, they are not helpful at all.

I ordered a bed from Macy's and set the date when I moving into the apartment; but the bed didn't come; I have tried to schedule it 4 times every time they charge my credit card with additional full amount and driver even doesn't call. I had to make my 2 years old sleep without bed on Mattress for 2 weeks; thanks for Macy's team for that.

I have ordered and purchased so many sofas and furniture over the years but this experience has been by far the worst I’ve ever had to deal with. First off, I ordered this sofa back in May 2018. It was not delivered until the end of July. Then when it was delivered the pillows were damaged and had stains from the delivery drivers and their dirty hands. So not sure what kind of white glove service I was paying for. The delivery guy and myself called customer service to have both pillows replaced. They assured me my pillows would be sent out soon. I had to call another three times to see where my pillows were considering it was the end of August by then. The lady said she would ship them out ASAP. But I thought this was already taken care of?!?!

I purchased a bedroom set from Macy's Furniture store for my son in Oct 2014; and purchased the Worry No More warranty service. Five months later in March 2015 the bed frame slats broke, I submit a claim (# **) and they come out to "fix" the bed. Later in Dec 2016, the dresser drawers come apart (track system), I submit a claim (# **) and they come out to fix the drawer. In March 2016, Feb 2018, Aug 2019, and Sep 2019, I had to call Macy's to come out and fix the same problem--broken bed slats and frame support. Claim #s ** respectively.

Purchased Sanibel Bedroom set for my daughter. Confirmed via phone with salesperson that order would be placed following morning. Was advised it would not be for another month until the furniture was available. This was about mid August. I called salesperson about beginning of September and was advised that he forgot to place the order. They would honor the sale price originally quoted but the order was not going to be shipped until Mid October to late October and available shortly after that assuming beginning of November. My 12 year old daughter loved the set and was willing to wait.