Consumer Complaints and Reviews
Ok I bought furniture and paid in full on February 12, 2015. It is now March 27th 2015 and it just now all got to the store. They sold one of my couches on me twice and had to reorder it. It has been 6 weeks. When called and talked to manager, was told he could waive the delivery fee and they would delivery on Monday. Well it the Friday before and now they can't deliver it from that store. They don't have a truck and you can only pick it up on certain days and times cause there is no one in the warehouse. Umm what? I pay for something but I can't pick it up until you tell me to cause it is the way it is. So lie after lie. The only reason I did not ask for my money back was because I need furniture to sit on.
I have worked in customer service for years so I am really understanding about things happen and technology sometimes messes up but I never treated a customer this way. The rudeness and service was horrible. I was recommended by a friend to come to here but I will not recommend anyone to come here due to the service you get.
My son purchased furniture from Furniture Liquidators in December 2014. When part of the order came to the factory, it was damaged. They returned that and said they would deliver it in January. After several conversations with management, the furniture still had not been delivered as of Feb 21, 2015. Giving up and very frustrated, he went to the store on State St. New Albany Indiana to get a refund and cancel the order. The manager was so rude and disrespectful and even commented about the look on my face as I was in total shock at the poor customer service and how rude they were. Hopefully tomorrow, when he has to make yet another trip to the store to see another manager, he will be refunded his money. I have never witnessed such horrible customer service as this!
This was the 2nd time purchasing from Furniture Liquidators. I had received delivery on my way out of town. Left at the same time the delivery driver left and headed out to Chicago, IL. When I returned back to my home, made breakfast and sat in my Furniture Liquidators delivered LZ Boy recliner, finished eating, washed dishes then began to vacuum my carpet and when I went to slide my recliner, I felt it snag the carpet. I stopped immediately, turned the chair over and seen the rocker (base) on the chair was cracked!
Then upon further inspection of the chair, I noticed over gluing of the joints on the chair. Whereas most consumers would of thought that (the Gluing) was lousy manufacturing of the chair! I know better. I am a former employee of LZ Boy. Every piece of furniture that enters a lazy boy warehouse is inspected very thoroughly. And that sort of thing will never be allowed to leave any of their warehouses. That would automatically get that warehouse worker terminated the second it was discovered.
I then called Furniture Liquidators and complained about the damages to this chair. They had someone out to pick it up (under warranty). That was back on the 30th of November. I then called them wondering where my chair is at. Their representative for Furniture Liquidators claimed that LZ Boy told them the part (base) was on back order. ***! I then called into the LZ Boy warehouse in Chicago (my old job location) and inquired about this. That manager told me that the information I received from Furniture Liquidators was untrue. They have that model's base in stock. Then the bill came in from Wells Fargo. I told the young lady that had taken my phone call of my dilemma and she preceded to contact my local Furniture Liquidators and returned to me and stated she couldn't believe how rude they had been to her and made a notation in my account of her response from Furniture Liquidators and told me until this was resolved would put my account on hold.
Still not the happy camper, I returned to Furniture Liquidators but this time with a digital camcorder (Kentucky is a one party agree state when it comes to video recording). Basically the store's rep told me I can *** off. They will not do a refund (Wouldn't be to me, would be to Wells Fargo). And I can consider myself banned from the store and can take that video and shove it up where the sun doesn't shine! I did some more checking. Their store/business policy of no refunds doesn't work on damaged or defective furniture (Federal Law). Was then told after I informed them of this. They don't give a *** and I wouldn't be getting the article of furniture nor a refund of it back "ever!" I think that this business needs some Federal regulating to put them in the proper mindset and realize that the customer is their bread and butter!
The next business day I called and asked to speak w/the Manager. I explained to him what happened and told him if they would replace the mattress that was lost I would upgrade to a $199. bed set vs. the $99. bed set. He said he would not or could not replace what was MY fault.
I explained they were liable for more than just my destroyed bed set. His response was, there is a sign at front of store that says they are not liable once furniture has been purchased. I explained I have a vision problem and wear corrective lenses and did not see that sign. I am disputing the Credit Card charges, however it will take 90 days to loosen up that line of credit. What a crock!
I've now splept on the floor for the last 2 weeks because I can not afford another mattress right away.
Furniture Liquidators Company Profile
- Company Name:
- Furniture Liquidators