Badcock Home Furniture and More

We bought a $1700 sectional in November 2017. In July 2018 one of the recliners pull cords broke. We thought "No Problem", it's under warranty plus we paid extra for the protection plan. NOT!!! What a damn joke!!! They sent someone out 4 weeks after we called and the guy looked at it and said it would have to be fixed. Well no ** Sherlock...what was your first damn clue?! Then had us sign a paper and said someone else would contact us. We have called multiple times only to be told by the Badcock store in Salisbury, NC, that the part is on order. Mind you...it's only a plastic pull handle. They MUST be under a huge demand these days. So here we are in November 2018 and our sectional still isnt fixed nor was a replacement offered. Do yourselves a favor and NEVER buy a single product from this ** show of a company. BBB here we come!!!

Bedroom furniture got delivered, handles were left turned inward so unable to use, had to come back, once installed & drawers were open, you could see daylight on every drawer where they connected. Bed had nicks & was nicked. Pieces were suppose to be replaced, found another issue w/ the bed & decided at that point not to purchase, mattress made you feel like you were going to roll off. Return Policy states you are REQUIRED to keep for 30 days & have up to 60 to return, well NO you do not, you have to REPLACE even though you're not buying the bed. They are trying to force you to buy the mattress. Okay, so what do I do w/ a mattress & no bed? I told them to take it back so they come & get the mattress & bed.

We purchased the grey sectional leather sofa it came defected. Was never offered a replacement instead they sent a tech to do a horrible job, the sofa is peeling and cracking. We have to throw it out. Corporate doesn't care. Michael ** is a joke but I suggest anyone with a problem call him ** . Maybe if enough people call they will bring in honorable products!!! Next step BBB.

I bought a living room set for 2600.00 dollars. The quality is cheap. The one chair squeaks when pulled back as it's rocking and leans to one side. Disgusting. The chair is already wrinkle and have not had it for a year yet. The customer service at the store was terrible. I had to ask for someone else to help me. Customers should be treated right and receive satisfaction when purchasing, some people just do not care. It is just sad. Dissatisfied Customer.

I called to Badcock on Monday October the 15th about some brackets to stand up my mirror on a Bedroom set that I had just purchased. Was told prior that they had to order brackets that would take 6 to 8 weeks to get. Decided to call and ask why and manager said they may be under the dresser. My question is why didn't I receive a call about this matter instead of me having to call back to find out. I looked under dresser and brackets were there. I called on Monday thinking they could send someone right out to put mirror up and ask questions and the employee thought he hung up the phone and didn't and he called me a **. I will never ever deal with or walk into a Badcock store ever again. When I called Corporate office they wouldn't let me speak to a supervisor and talked over me so I couldn't even say what I needed to say. What kind of company is this. I wish I'd known and I would have never given them my business.

You go online to check what you owe, and you think you have it paid down, then in several days you go back on there, the price has jack up $40.00 to $60.00. I owe a little $485.00, when I went on there a couple of days back and it was only $438.00. Once this is paid off, there will not be any more buying anything else. It is outrageous what they charge on some of their furniture. Some of their furniture is great.

I bought a brand new mattress set from Badcock & More on 2/22/2018. The mattress came with a ten year warranty. Well on 9/13/2018 I went to the Badcock store in Hartwell, Ga., where it was purchased and told them that the mattress was beginning to dip out on both sides and offered no support. They (Badcock) told me to go home and take pictures of the mattress to show the issues. I went home and took the pictures and emailed them to the store. I went in the following day to see if the pictures were received. I was told those pictures were not any good. I would have to take pictures of a straight edge laying across the mattress and a tape measure showing the distance between the bottom edge and the surface of the mattress. My measurements average about an inch. I sent the pictures in.

Last week I went to Badcock out of curiosity. Upon arriving, I walked all around the store until I found a bedroom set that totally caught my eye. My sales assoc. came over and made me feel right at home. She is quite an asset to Badcock & very knowledgeable of their products. She explained everything that I needed, and today, I have that beautiful bedroom set in my home. Thank you Ms. Jackie for being a blessing to me. I look forward to doing more business with you & bringing my friends to see you.

On 07/10/18 I purchased a glider console love seat with furniture protection. Cable came off to recline, called then went by, "We will fix it." Month went by fixed it myself... Oh by the way you do not get back in one day. This is the second time writing this... for a thousand dollars I expect better... and no way you have 4.9. I gave you a 1 on everything.

I have purchased my Mom’s couch and recliner there with no problems with the products. So decided to purchase Poche lamps, so far so good. So, since all items were good decided to purchase HASTINGS 3 PC DINING ROOM. It was delivered scratched. It has two big four inch or longer scratches both sides on top of table. My mom told the delivery guy and he told her it’s the new designs. I called Badcock and they said we can’t do anything to call Customer Service. I said, "Is it the same people who delivered?" And he said yes. This is ridiculous and unprofessional. That’s the last time I do business with them.

Three different nightstands. One busted returned. Second one not put together right. Third try brought it home and had to glue it. Previously bought a bed. It was refused to assemble even though I knew it would fit.

The Badcock in New Bern NC gave us a 4000$ credit limit with no interest for 24 months. When our bill arrived we were charged interest. We called to question this and we were told "our salesman was new and didn't understand. He explained we did qualify for the 4000 loan but not for the 24 months interest free". This is a total scam. I know my family and friends will now stay clear from this store.

Two positions beds, the delivery dispose few parts without tell me, only have one technician to check all the complaints. Be prepared to wait for a least one month. A hole in one mattress two months old. Waiting for new one month and half. Give you the date of delivery and never show in 3 ocasión. And now the company decide to raise the interest in your contract and if you don’t liked... they treat you with don’t let you buy on credit in the store again.

I purchased a bedroom set in June 2018. It’s now August 2018. I still haven’t received a non-damaged or malfunctioning set. They’ve came to bring me a new set 5 different times. The first visit they brought my set and all of it was damaged or had some kind of defect. They came back to replace my nightstand which showed up having missing pieces. Second time they had to replace my dresser which originally showed up with a dent, chips, scratches and a strange problem with the drawer knobs being uneven going in a diagonal way with one knob on top the other below it.

This company does not honor their word. They make up rules/policies as they go. Our issue with Badcock started in May of 2018 when we filed a Warranty Claim on our sofa and love seat. The seams of the seats on 4 sections were opening up and springs are popping out. After someone came out and assessed our furniture, we were told parts would be mailed to us in 2-3 weeks and to call 4warranty to set up a time to come back out and fix it. We waited 6 weeks and I called 4warranty who told me they were waiting on Fast Furniture repair to turn in the order. I was told to call them. I called them and was told, they turned it in and I need to call 4warranty back and tell them to find it. I called 4warranty back and spoke with another lady. She said they couldn't find it and I needed to call 1800Badcock.

Never Again. I had my reservations with Badcock from the horror stories that I have heard, but I opened an account with them in June of 2018. When I opened an account, I had the full amount for the couch and the Table that my fiancée and I purchased with an APR% account and $150/mon payments. In July, we decided that we would pay $1,000 (a thousand) for the first payment, because we could afford it at the time. We received a statement for August stating that we now owed $150 for August and that we would be late after August 5. Our car caught on fire July 22, and we had to buy a new one on July 24, then put in the shop Aug 6, and just pulled it out – it set us back overall, about $10,000 and some change.

Brought an dining room set and one of the chair seems as if it was eaten by termites. It's been over a month and they tell us that we have to wait 6 more weeks to have the item fixed. We've noticed that they have the same set in the store but would not replace the item. When speaking to customer service I felt so disrespect. I will not shop at Badcock ever again.

I bought 2 sofas, 1 stove and a queen mattress. The sales person tried to sell an extended and all risk warranty to me. I normally do not purchase this but my girlfriend insisted I buy it. I bought all of this about 2 years ago. A few weeks ago while out of town my neighbors were watching my house for me and one day some stray cats got into my house and they could not get them out for a couple of days. While in the house they clawed up both of my sofas. I called today regarding the extended warranty and was told "pet" damage was not covered. These are not pets!! They are stray cats and they got into my house. DO NOT buy the warranty from Badcock. Like other places, they will not cover items they said were covered. I will never do business with them again!!

Made a payment of 170.00. The clerk in Brandon, miskeyed and put 760.00 in. It took 1 month for them to get it straight. Then the next 2 bills I received, still had the 760.00 in the balance. I have called and spoke with Stephanie at the Bartow office, she said it was straightened out last month. I get a new bill and they have not deducted the 760.00 + the over finance charges again. I called and continue to get the runaround. Now, someone named Abby says the manager has to ok it. It is bs, they are not the most competent people to work with or this wouldn't continue. I would not buy another thing from, I have been with them for years, they are a very poor excuse for a business. They are at fault, I wouldn't recommend them to anyone, ever.

We paid $1,095 for a Bonded Leather Couch Set with electronic recliners when we bought our new home in Boca about 3 years ago. Recently the "leather" started peeling on the couches so we researched bonded leather and found out that "bonded" leather contains only 10% leather and the rest is other cheap synthetic material. We feel duped and ripped off. Any store that sells this cheap material cannot be trusted!!! We now have to throw these couches away so we basically wasted a thousand dollars.

My lawnmower was purchased nearly 2 years WITH a warranty. The equipment failed within the warranty date so I filed a claim on a Thursday. I was told by the warranty department that the claim takes about 2 days to complete and I would be issued either a store credit, check, or new lawnmower. It's now Tuesday and I called to check on the status of my claim and still didn't get anywhere. Both the customer service reps in the warranty department as well as the store located on Augusta Rd in Greenville, SC (Jessica from Greenville) are rude and not helpful at all. I purchased the plan for events such as this and should be able to replace my equipment timely just like you all want payments timely. I am very disappointed with the service that was given and probably will not purchase anything else from this business.

My wife dealt with Barbara ** (Oxford Alabama Badcock), was told we could pick up furniture 5 days later. When I go to pick up she had scheduled it for 12 days later. Store manager Chris ** had a don't care attitude when we canceled the order. He refused to give me his boss' phone number. These 2 are terrible. Stay away!

Bought sectional sofa started coming apart structurally. Had metal sticking out back and under cushion. Bought 2 sets bunk beds wooden rails cracked. Been over 2-1/2 months dealing with Badcock and warranty service! Finally replacement stuff came in Badcock showed up after 830 at night to replace stuff. Did not leave anything. The broken bunk bed part were in garage. Have no power to garage. They used flashlight on phone and didn’t get broken parts. Spent most of time in their truck. Refused to unload replacement sofa then told store manager lie saying we threw away the bunk bed parts. I had to call both corporate office and store. Next delivery is over a week away. When I get this issue resolved with Badcock I will never use or recommend them to anyone. Extremely disappointed and disgusted with them and their product and service.

Badcock Home Furniture & More (Sunrise Blvd, Fort Lauderdale, FL) is an excellent furniture store and more! I rate it best for customer service, cleanliness and quality. The entire staff that I interacted with was welcoming, personable, very polite, dependable and prompt. Don ** (the assistant manager) and Ms. ** were extremely helpful, reasonable, and polite while helping me. They actually made my day. I walked in that store with a lot on my mind and God placed these two angels before me. Ms. ** was a sweetheart. She was very knowledgeable when it came to the furniture and sales. She helped me remain in my price range. Also, she never grew weary or impatient with me. The assistant manager Don worked with Ms. ** and I. He made sure I was taken care of and made my load a lot lighter than what I anticipated.

I called Badcock Furniture in Pompano Beach, FL regarding my next payment due. The company debits my account every month on the 8th. I called and spoke to John. I asked that they please debit my checking account on the 11th. I was told it wouldn't be a problem. The money was pending in my account on the 8th! Pending is the same as taking it. I got 6 NSF fees because of this. I've called the store, customer service, and filed a complaint with BBB. I am out of $216.

Badcock in Florence Alabama. I purchased a mattress, seemed as if everything was fine until I received my first bill which to my surprise was significantly more than my contract. I contact the store and the manager apologized saying they had put the wrong price on the type I purchased so they had redone my contract and I would need to come by to sign. I was given a date when it would be delivered and it never showed up so I phoned the store to see what the problem was, was told they forgot to order it. So I had to wait another 6 days again given a date a time. 3 hours after the time I was given I call and was told the delivery crew had left, the manager brought it himself on his way home and I had to help unload it and put it on the bed, I have a bad neck and back from a wreck where I was hit head on by drunken driver and I explained this to him.

WORST EXPERIENCE EVER! I thought I was saving myself from all the hassle of ordering online buying local. Wrong. I purchased a dining set that I was told had been returned. Had a few scratches. One chair had to be repaired. It was also discontinued. For the price, I thought why not, has to be a deal. NOT. So a week later it finally arrives and it's not here 5 minutes before a leg completely snaps off from scooting it over like an inch. Not to another room. Literally barely moved it. I get told it takes 2 people to move a table, any table like that is going to break if not. No understanding from the manager that it broke, didn't want to take it back.

I have been a customer of Badcock for 4yrs or more. My payments are due the 5th of every month, this month I paid on the 9th. When I got paid I called it in on my debit card as I always have and got a confirmation # and it showed it posted on my bank statement online. Today I went to check my account to see how much money I had and I noticed I was in the negative. After reviewing it and calling my bank I learned that Badcock had processed my payment I made on March 9th on March 20th! 2 weeks later.

Paid $1500 for 2 recliners with each repaired once, again making loud popping sound as they had previously so evidently not repaired correctly and while still in warranty said they had no one to repair them now and would replace but I had to pay $250 for delivery!! I only paid $99 for original delivery! Poor quality merchandise, poor repair service and very poor customer service!

I felt you couldn't browse the store. My friend was looking to buy bedroom furniture and we also wanted to browse, but we were rushed to checkout. One of the female staff assisting our sales person (Taylor) with questions spoke aggressively to me when I asked how much was the protection plan. Again I was with my friend who added a chair as a gift for me in which I've since asked him to remove from order. I will never purchase from this company!!