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Reviewed Nov. 24, 2023
I ordered two sofas and an end table. When the sofas were delivered to my home, they were in horrible condition and I requested them to be returned to the store keeping the table was my biggest mistake. I was charged $199 delivery charge after I was told, the delivery was free. I spoke with the district manager, who was no help. Had I known I will be charged $199 extra for delivery for a $200 table I would’ve returned the table as well. I will never shop with this company again. Communicate into the customer that if they do not return everything they will be charged delivery fee is the most important thing. Don’t shop with this company. I have spent thousands with this company. Never again.
Reviewed Oct. 25, 2023
I have purchased from Badcock many times from the Newnan store and have been very pleased, I moved to Jackson Ga and bought a mattress box spring and washer and dryer. They delivered the wrong dryer and refuse to help me, my son had to go pick up the correct dryer and it didn’t have the plug attached, Angel was my sales lady. She has been very rude to me and won’t do anything about this situation, I will never buy from Badcock’s furniture again.
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Reviewed Oct. 10, 2023
We went in the store 3 times to sit on the couch and loveseat. We finally purchased it and when it was delivered it was not the same quality or seat size as the one in the store. We were told we had to have someone come out and look at it. The man who came out said he sees this all the time. Then after calling the store numerous times and having a rude sales lady talk to me like I was an idiot I was told we could exchange it but would have to pay a 20% restocking fee on each piece. They kept asking me if I even bother to sit on the furniture before I purchased it. Why would I want to do business with them again. What you see in the store is not what you are purchasing and then you have to pay them to take it back and buy something else in their store. They are not honest business people, go somewhere else.
Reviewed Aug. 19, 2023
I bought a TV on a Saturday. We set it up on Sunday and I'm not happy with it. I called today which is 7 days later and asked if I can return it or exchange it. The guy asked his manager who said NO. You only have one day to return it if you don't like it, that's our return policy on everything. So, that's why I'm writing this review so other people know this as they sure don't tell you.
Reviewed July 26, 2023
We purchased brown a recliner Sofa & Loveseat made by Prime Resources International in May 2022, delivered in June. By Feb. 2023 (8 Mos.), the complete undercarriage of one side of the loveseat had to be replaced. Over the next 5 months, that new replacement part failed again. Even though it was a brand-new part, Badcock refused to replace it (again), saying that they do not warranty the parts, only the entire unit. Bad Customer service, and possibly a bad product. We spent $2600 on new furniture which is only (14 months later) PARTIALLY functional.
Reviewed July 14, 2023
My mother purchased an electric lift chair on July 7, 2022, at Badcock Home Furnishing Center in Tallahassee, FL., and began having problems with the chair not declining on June 22, 2023. We explained to the original salesperson, Larry, that the chair doesn't always malfunctions, but when it does my mother has an awful time getting out of it. The chair had a 1-year in-house warranty through Badcock. My mom also purchased the two-year extended warranty that started after the 1-year in-house warranty was up. Although she called the local store and spoke to Larry before the 1-year warranty expired, the store declined to service her chair and referred her to a third-party warranty company. The third-party company denied my mom's claim because the 1-year in-house warranty was still in effect.
We called the local store back on Thursday, June 29th, and spoke with Jeff, a salesperson, he stated that he would look into it and get back to us the following day, but he NEVER did. We called back on July 7, 2023, and spoke with Larry. He stated that we would need to go through the third-party warranty company because the in-house warranty had expired. We explained to him the circumstances as stated above, he said that the store would replace my mom's chair and it would be delivered on Wednesday, July 12, 2023.
Instead of replacing my mom's chair, the store sent out a technician on July 12, 2023, only for him to say that he didn't find anything wrong with the chair but it could have a possible electrical short. Please note that every time we called the store we requested to speak to the store manager, Nicky, and she refused to come to the phone. Through a last-ditch effort, I called Badcock's Corporate office to see if they could help resolve this issue and the only thing the person (Michelle) did was call the local store and spoke to Nicky, who told her (Michelle) that someone would give my mom a call within 24 hours. We're still waiting on that call.
Reviewed July 8, 2023
Received part of order June 22. After multiple calls, I was told I would get a call for delivery of sofa. Never got a call back. Ordered in May! As of today July 8th still no sofa. I'll never buy again.
Reviewed June 21, 2023
I already have insurance on electronics from Badcock Furniture Store and now that I made another purchase for electronics they want me to pay full price for my new electronics when I already have insurance. If I'm already paying insurance for my electronics why do I have to pay another fee for my new electronics, so I declined the insurance for my new electronics item. They are a rip off when it comes to insurance and how much they charge for delivering to your home. The prices are ridiculous and the company should be ashamed but I know they don't care because they are like the other consumers.. Money, Money, Money, and it's not hurting them, it's bothering the customers who has to deal with this Company. I think they need to reevaluate the insurance policies they have...
Reviewed June 6, 2023
Just had my 1700 recliner sofa I ordered online and was delivered today. When my wife was re-arranging the family room a bolt came out of it, also noticed that the wings on the upper half were very loose on both ends. Called Badcock and they set up a delivery for a replacement couch to be delivered in 3 days. Great experience so far and great service! This is the second time purchasing from them and had nothing but attentive service and quality furniture.
Reviewed June 2, 2023
I called to ask those heifers to correct my name on my account and they refused to do so. They have my entire gov’t name spelled out on my credit account. Finally after calling several times, being placed on hold for several minutes and being rude to me I hung up the phone. I just spent $3,500 on furniture and now I’m not important. After I pay this off, I won’t deal with them again!!!
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