Badcock Home Furniture and More

In 2020 I purchased a new mattress on Babcock's credit plan. After some months the mattress failed to hold up. I contacted the store, I was told to come in and select another one, COVID-19 came out and I wasn't able to get in until I was able. The owner was friendly as well wanting me to try various mattresses... I found the perfect one. The price was adjusted accordingly and I'm Happy. I'm sorry for those who had bad experiences.

I purchased bed, living room, entertainment center, tv, and fireplace. I still have them. Some people don't know what to buy. I like quality. By the way the flat screen I have is in my living room until this day.

My experience with Badcock dates back to 1973, when our family moved to the Tampa Bay area; we needed some new furniture for our new home, and a relative suggested Badcock; we tried Badcock - and the sales staff were responsive to our needs, the delivery personnel were very good to us in regard to setting up the new furniture, and we felt right at home; I would certainly recommend Badcock to anyone.

I love this store and all the employees, I was visiting my daughter in NC and called to ask about a TV stand and they went above and beyond to help, even staying after closing time to help load it, so I would absolutely recommend this furniture Store.

Went to the store and gave salesperson stock number from website. I was told that did not have one on display but they had one in the warehouse but they could not open the box but she would show me a few on the floor similar. I purchased with the finance company wanting to pay in 100 days. Bought for 399.00 but by time all add on it ended up over 700.00. Then they wouldn’t deliver til next week. The day they were suppose to deliver they called 3 times to change time. When they finally got there it was the wrong one. Over week before the right one came. Within 30 days I went out to tell them I wanted a different one. Upholstery made me itch. It’s been over a month since they said I would get a different one. Now the delivery has been changed again. The worse furniture store I have dealt with. If they bring the wrong one I’m canceling.

My wife and I purchased living room set, bedroom set and dinning set. After everything was delivered the bed frame literally fell apart. It took them about 6 months to come out (pandemic) which we completely understand. When they finally came out they didn't have all the parts and had to wait another month and they finally got it taken care of.

We were shopping for a recliner. We found one that my husband liked at Badcock. Unfortunately, they only had the display model. My husband tried several times to talk them into letting him buy the display model but they were adamant that they could not sell it. So we paid for the recliner that they promised would be in within 30 days. When we called to ensure the recliner would be there the day before we were supposed to pick it up, the salesperson told us it didn't come in and wouldn't be in for several more weeks. When we went to the store to discuss it, we noticed the display recliner was missing. The saleslady said, "Guess someone sold it." We asked for a refund but they said since we paid for the chair with a check, they'll have to mail us a check. That made no sense because the check we wrote had cleared weeks prior. These people wasted our time and lied. We're just hoping to get a refund.

We purchased an electric reclining lift chair which was a medical necessity for a home bond relative. Within 3 to 4 months, the chair stopped working completely. When we called to report the problem to the store, it took them almost a week to come out. Instead of getting a new motor (which had burned out), they took a motor out of another chair and replaced it with that motor. During this wait period, our Aunt had to set in her wheelchair since she can't get up from any other chair. Within 6 months, the chair stopped working again and it took another week before the repair service came out again and they said the motor had burned out again and they would have to order another one. That was over 3 weeks ago and the chair has still not been repair. We were forced to purchase another lift chair from a "reputable" furniture store.

I purchased two identical recliners at the store on Silas Creek in Winston-Salem on March 27, 2021 and agreed to delivery on April 3, a week later. Monday 3/29 they debited my account for the full purchase price and the delivery charge. Saturday, April 3 they called and told me that one of the two chairs was correct, the other was loaded but the wrong model. They asked if I wanted to take delivery of one, with the other one to deliver on 4/8. I agreed to this and they delivered one of my two, already paid for, chairs.

Do not buy from this store. Horrible customer service experience and I wanna start with Tina up to the store manager Emory. On the day of me going to buy furniture, I was INFORMED by Tina after getting my credit pulled that I did qualify for two years interest free. Had she not told me, I would’ve never known correct? So I’m totally ok with that because who doesn’t want two years credit free. So as I’m signing my paperwork, Tina tells me that I do have pay the rest of my balance since it went past my credit limit which was fine. 300 or so dollars. What she doesn’t tell me is that I actually needed to put 10% down in order to get the two years interest free. (Which I find out later on after she’s been called out on it).