Badcock Home Furniture and More

I have had to wait approximately two weeks from the day of the initial delivery and again I tried to schedule a delivery for another Tuesday which is my only day off from the job that allows me to pay for this furniture, and the service I received was rude and unprofessional. Finally I have asked for them to just drop the hardware off in front of the front door, and I guess after spending $5,500 with the company, I'll have to install it myself. Extremely disappointed with the lack of attention to customer satisfaction.

"To whom it may concern, Please see attached photos of MANY different views, angles and issues with this set. There are multiple issues with this set and they are the same issues we had with last set before it was replaced. I am sorry but for your rude, disrespectful, unprofessional corporate gentleman, Andy to state that all of my complaints are due to "misuse of dogs"! Really?!? That is totally ridiculous and absurd! There is no way that's even possible!!!

There are several things wrong with this set that cannot even be as a result of dogs or not! He obviously is just upset because I called him out on his rudeness and unprofessionalism while in my home, stated it on the paperwork he had me sign AND he huffed and puffed about my prior call to corporate office! The man arrived to my home, not even saying hello, good morning or anything! I greeted him and had to ask him if he was the man from corporate!!! He never explained what he was doing, never apologized or anything! Just huffed and puffed the entire time he was here, in the home.

And to top it off, he didn't even reattach the end sectional back to the piece he repaired!!! When I asked him about restuffing the arms or what we were going to do about the rest of the issues we had? He simply told me "that's not my problem, I suggest you call corporate! I've stuffed them once and I'm not stuffing them again! I came to make a repair, I made it and that's all I'm doing!". When I told him "I've already spoken to corporate office with a lady named Maureen." He rolled his eyes, huffed and said "yeah I know, I had to deal with them this morning" and he handed me the paper to sign! So yeah in a sense, he was right to say "that's all I'm doing" because he is NEVER allowed in our home again! I will not tolerate being treated that way or spoken to that way!!!

Seriously?!?! Is this how Badcock trains their employees to speak to customers? And on a corporate level??? There is no reason that not one but two sets of the same furniture display the same problems all within 14 months except one reason, poor quality!! After our 2nd set was delivered, we were calling in within 3 weeks with the same exact complaints we had with the first set. It is not our fault that your Florence location is just now getting around to handling those complaints nearly a year later! It is completely unprofessional to make a paying customer wait months on end for calls to be returned, service/repair to show up and our issues to be addressed! It is unprofessional and poor customer service to take 4-6 months to finally be able to speak to someone about calling multiple times! Does Badcock think that if you don't return calls that the issues will just go away or the customer will get tired of calling and just forget it?

When we returned the first set we were told at that time if the same problems arose with the 2nd set, they would gladly give us a refund or allow us to swap out for a different set and apologized for the issues we had, explaining that this sectional was in fact your "top of the line." I am sorry but with the same repeated issues to occur within a few weeks, I cannot say I agree with this being Badcocks "top of the line." If it is, I would hate to see your bottom line sets.

We have several pieces of furniture from Badcocks and are very pleased with the quality of the wood on our entertainment center, end tables and bedroom outfit. However, I am not able to say anything positive in regards to this living room outfit unfortunately. For the money we paid for this, it should be way better quality than it is. For the quality to be so poor, we could have saved us a ton of money and headache to just have purchased a used set from Goodwill or a yard sale or even purchased one from Rent a Center. I would love to have been able to send a video rather than photos because honestly, they do not show the degree of poor quality that a video would show. Hopefully you will be able to see in all of the photos I am attaching all of the issues in which I am discussing here and have discussed with your Florence store as well as Maureen.

Does Badcock truly believe in selling good quality merchandise and customer satisfaction or just making sales? At this point, unfortunately, I am truly questioning it. We own our own business and I'm sorry but if I displayed this type of business ethics, I wouldn't be able to stay open as I wouldn't have any customers! We pride ourselves on providing excellent customer service and our reputation truly reflects that. We would NEVER tolerate one of our employees ever speaking to a customer in the manner Andy did not would we just simply ignore issues our customers have, regardless of what they are! Quality isn't only in your products, it's in your reputation, customer service and those who represent your company as well!!! In all due respect, Badcock, at this point, is lacking in all areas!!?"

About 2 weeks later John never called. I called back and spoke with Betty. Betty said that when John got through with his customer he would call me back. That was about a week ago. From reading these reviews it looks like this is a normal pattern for the Badcock stores. I'm praying that it won't be. We will see. I hate to think that I have pay for a damaged couch that was their fault for scratching it. I did also pay for the 3 year protection plan.

I immediately called and was treated like a 3rd class uneducated citizen. Representative placed me on hold without warning and left me there. I hung up and called corporate just to be told I didn't qualify for non-interest bearing account. Okay, this would been easily accepted pre-purchase. I should've known something wasn't quite right because he only gave me a copy of sale order, but no actual contract. I've been dealing with Badcock for over 20+years. This shady sale ends this relationship. Unhappy Customer.

Badcock contacted us after several social media posts about the situation, and said they would take care of it. Sent a repairman out to fix it, all he did was take a photo, which we already supplied to them, and left. Phoned my husband to say they would not fix it, then sent me an email coupon for $50.00 off of $1,000.00. Also, they remove any negative posts from their social media. Please, Please, Please, do not buy their garbage, it's not worth it at all. Research this company and reviews on a source that is not associated with Badcock as they delete all negatives.

I review the return paperwork & see they are charging me way more than I agreed to on the re-stock fee on a mattress that I am not happy with. Now they have charged my account $993.63 for a $318.86 recliner. So to our misleading liars at Badcock Home Nightmares & More, do you & I'm going to do me. You don't want to come pick up the chair because it was bought in August, it was your butts who have been playing this game or you would have had all of this back much sooner. Now that you have dealt me this hand of cards. I am now officially letting you know that because you "Don't" return phone calls, I'm DONE w/ my phone calls to you all of which are to no avail anyway.

You are not interested in customer service, it's about how you can rip off your customers by hiding behind the phone with all of what you "Don't" do & charging fees that are outrageous, so my friends, take your fees, if you don't want to come get the recliner that is fine because this ** IS NOT PAYING FOR IT!!! I want NOTHING to do w/ Badcock EVER. Get this, the mattress was still wrapped & sealed in its plastic so no one would EVER know it was a returned item!!! This place is a bad, bad joke & I will never associate myself with this type of business EVER again!!! This is in association with the Palmetto, Florida store location & all their idiots except one, which is a fella named Willie because no one else there could handle me because once you start messing with my money be ready to throw down because I work too hard to give my money to the likes of this business!!!

I received an email on 9/20/2018 stating that a team from the store would be out to verify the measurements and check the mattress for stains. They came out on 9/24/2018. When the two saw the mattress and how it was cupped and dipping the reaction was WOW. They took their measurements then inspected the mattress and then left. I received a call the next day stating they only averaged .5". There is nothing they can do. I asked them how a new mattress sags and dips after just 6 months. This mattress has no support and is actually causing me and my wife to have back issues. We are now sleeping on the sofa, because it's more comfortable.

I contacted the mattress company and they told me to go through Badcock. WHAT A SCAM! The mattress is six months old! I have spent a lot of money at Badcock over the years, but I will never spend another dime at Badcock. You would think that they would do what they can to help a customer, new or old. One of the most noncaring customer services I have experienced.

They came back a third time with a new dresser that was spray painted and had globs of paint everywhere. So they came back with another dresser but that was damaged with dents. I finally got my dresser on the fourth visit. But they still have yet to resolve my bed issue. The footboard sticks out like a soar thumb 4.5 inches away from the mattress. The mattress is too short and doesn’t measure out to be what the tag says it is. So they came back AGAIN to replace the mattress which ended up being the same size so now I’m stuck with a strange looking bed that corporate still refuses to fix.

Also, before I even signed a “contract” (which I never was handed a contract or even got to read it) I asked about their APR rates. I was told 0% interest for my first year which later I found that wasn’t the case and that I was being charged at a 23.9% rate which they claim they can’t fix since I sign a contract (which I never did nor was I aware that’s what my signature was for). Still haven’t gotten it resolved. Have now reached the corporate supervisor's boss. Waiting to hear back... Ugh I've got a headache... Probably going to consult a lawyer.

So I called them, was told they would check it out. A few days later I was contacted by 4warranty to inform me that my love seat is not covered. I told them it was and it had been included this entire time. So i called 1800badcock back and was informed that it is indeed covered. I was told to call 4warranty back and tell them it was covered. After i made it clear that it was pointless for me to call them and tell them, the gentleman got permission from a supervisor to call them and inform them. I was then told they are still trying to find the lost work order form. So i waited another week after being told i would be contacted in 24 hours. I then called 1800badcock and asked for an update and was told that the claim was just approved the day before and to contact the store to set up delivery. I called store and was told they havent received the claim yet.

Steve informed me, he would call when he got it. He called me on 2 days later to let me know he got the claims but that we needed to come in for him to process it. We get there and he had left early as usual (as we were told by the employees). They could only find one claim and they had no idea why we were needed in store for the exchange order. We were also informed at this time that they no longer make the exact sofa and love seat that we have. We were told that they discontinued the one we had because of issues with it and they came out with a better quality one that was exact same everything except middle console on the sofa. Told them that was fine, no big deal. So we left and was told he would call us the next day about the missing claim. He calls the next day and tells me he found it and to come back in.

I go back to the store and he said he has it and it will be there Monday. We view the different one and just as we were told, it is the exact same set except it is made by a different company. Same color, Same features (minus the sofa console), same material. I call on Tuesday to see if our set arrived as I didn't hear anything the day before. Shannon answers and informs me that it is showing that Steve never ordered it. She tells me she is placing the order then. She calls me back 4 mins later and lets me know it will be there the following Monday. Monday, I call and a lady says it isn't there and she would have Steve call me back. Steve calls back and tells me the sofa is there but he has no idea why the loveseat is not there. Said he would check into it & call me back. He calls back and says he will get it ordered and he inst sure whats up with it but it will be there Thurs.

He calls 10 mins later to tell me that they are both there and I could come pick them up and pay the $204. I asked what for and he stated it was the difference in prices in the two sets. I contacted 1800 customer service and more asking why I am paying the difference for same item when my info on my warranty and on their website states like kind item. "On approved claims the plan includes: free parts & labor from date of delivery, in-home nationwide service, no deductible, and replacement of like kind product when affected item can't be repaired." I was informed today that $120 is the new warranty was on there but the rest is the difference I must pay to pick it up.

I called Badcock to explain everything (Kaitlyn of Altantic Blvd store in Jakcsonville, Fl), and they explained that there was nothing that they could really do. They explained they don’t accept prepayments so everything went to the principal. I explained that although I understand that – many people try to pay off early, so that they don’t have to pay as long or as much – that we had an emergency come up and wanted to know why I would still be charged a late fee when I clearly had the money to pay 5 times the amount in one statement before? Not only did she say they couldn’t do anything about the due date, she implied that it was our fault for paying extra because we “should have” asked when we came into the store to pay. (Although she explained how we HAD to have come in and paid the statements that reflected on her end, we paid online. I do everything online. And she had to correct herself after I pointed that out.)

I ended up having to call corporate, where a very nice lady was able to push the date back to the next month, but still insisted that was how the company did business. I’ve been with several companies, and I’ve had companies apply back the principal APR% I wouldn’t needed to pay (after paying off more than the monthly balance, but having an emergency come up) WITHOUT damaging my credit OR risking a late fee. After I pay off this balance, I’m never doing business with this company again. Besides the lady in corporate, they ONLY care about your payment – not if you’ve paid extra, if you need a little help after you’ve paid 5 times the amount, and even if you understand that some of the original principal/APR% would be applied back to have it pushed back – like other companies that I have worked with.

Please, please, please, shop around! We spent 4 hours visiting different furniture stores and found a couch and table we really liked at Badcock, which is why we went with them in the first place. We even mentioned to the lady when we set up our account that we could pay the full amount (we were only going to get the couch, and I paid full cash $10,000 on my car, which is what drained me this month). I feel like another company would have appreciated my business more in the respect that they would have worked with me more upon explaining my situation. However, I am thankful for the ONE receptionist we called from “corporate” (online phone number, so probably one of their inbound sales agent).