Badcock Home Furniture and More Reviews

I have dealt with Badcock for over 5 years now. Usually everything is fine...I make my payment every month and they didn't bother me. Until I purchased some more furniture and Conns got involved. A complete mess! My delivery took a month as the delivery date got rescheduled multiple times for all kinds of reason not my own. 1st it was not on the truck for that day by mistake so I waited 9 days for another appointment. Then they came but only had 1 guy and asked me to help him get my sectional in the house? I said I'ma disabled Air Force veteran. I can't lift a sectional! I had to get a neighbor and my middle school daughter who weighs 115lbs to get it in my home and upstairs. After all that I asked, "Where's the rest of my stuff?" Yes... you guessed it! It wasn't on the truck! So I had to rescheduled another delivery. Which was over a week before they could come back out. I called badcock to complain and tell them this is unacceptable!

My experience was terrible. I went to three different stores just to not get my items delivered to me. Whoever they get to do delivery is dishonest. They didn’t even attempt to come to my house, they just labeled the delivery as unable to complete. But I had been home all day and night waiting for them to come. I see why they are going out of business. Not reliable!

I recently purchased a great mattress but the salesman Andrew had a nasty attitude. I asked him would remove the old mattress and he said he would use what he could do. Then when my mattress was delivered they refused to move my old one. He then began to shout at me. Then I told him he wouldn't speak to me like that. Badcock Augusta Rd Greenville SC

I purchased a living room sofa set from Badcock Furniture. I must say at first I thought I was gearing a great sofa set. I purchased this living room set in March 2023. By May 2023 I had to schedule a tech to come to see why the sofa is slouched. After he was finished, he told me I would get a follow up call from the company which I never received. I scheduled a second tech to come out to see the same issue that I’ve been having with the said sofa August 2023, he left and said I would receive a follow up call from the company which also never happened. So my final scheduling of a tech was June 2024.

Updated on 07/01/2024: I contacted BBB, who mediated this for me. I received a call the evening of 6/30, saying I would get replacements for the damaged items, with a delivery window between 11:30 and 2:30 pm. When they never arrived by 3:30, I called the warehouse and was told that the driver had decided to do his route BACKWARDS, so it won't arrive until after 6 pm. I lost a full day of work for this, no one called to let me know. Ready for a full return & refund.

I have spent around 10,000 replacing my furniture. I have been nothing but disappointed by the quality of the furniture. Recently purchased a sofa, came in the plastic and the entire bottom was not stapled, the legs were made of some plastic blocks, screws did not align, and the frame was so flimsy. Called the store. Joey was very rude, told me to bring it back. Also my first purchase was a bedroom suite, the mirror is so cheap, you can't even clean it without streaks, drawers won't stay closed. Bar set was purchased and they gave me the one in the store because they said they didn't have the tools to put the new one together. 2 recliners I bought feel like they falling apart. This is all devastating to me.

In March, 2021 my husband and I went to Badcock in Bushnell, FL. We had bought a house and needed to furnish it. We chose a full living and bedroom set. We were told they would not be delivered for awhile, we said that would be fine. Delivery date was finally set but then they had a complaint because we were over an hour away from the store. We had told them before we bought the furniture of the delivery address. Before it was delivered, we were advised the bed was not in so we would need to buy a frame, (We paid for it but never received any paperwork). The bed did get delivered but they would not take back the metal frame since we did not need it.

We have had an account with Badcock for 5 yrs and 5 months with a 5,000.00 spending limit. Over the years charging and paying the account off. In March 2024' I was charged a $10.00 "late fee." They stated it "was from before and the system just caught it" putting a 30 late marking on my credit report FOR $10.00!!!! & "& Badcock doesn't participate in any deletions of credit reports." Well, we just spent 10,000$ cash at Rooms To Go 3 months ago and like that quality better and after this fiasco will continue my business there! Goodbye Badcock!

Do not do business with this company! I purchased a bed set and had it financed because I needed something financed on my credit for reporting purposes. Everything I have is paid for and I also put a card on file for auto pay. Every payment was made on time and my last payment that I was made to believe was in December. Apparently there was an interest balance and I knew nothing about nor did they pay with my auto pay as I had a card on file to be sure nothing was missed and always on time! I get a letter in the mail almost 4 months later saying they removed my credit limit due to payment history with them.

I purchased a Generac Generator and it was installed by Kiernan Electric of Glenfield NY who as a dealer is useless. I have had constant problems with the unit and Kiernan doesn't answer phone calls or respond at all. Don't do business with either of them.