Badcock Home Furniture and More

Just had my 1700 recliner sofa I ordered online and was delivered today. When my wife was re-arranging the family room a bolt came out of it, also noticed that the wings on the upper half were very loose on both ends. Called Badcock and they set up a delivery for a replacement couch to be delivered in 3 days. Great experience so far and great service! This is the second time purchasing from them and had nothing but attentive service and quality furniture.

I called to ask those heifers to correct my name on my account and they refused to do so. They have my entire gov’t name spelled out on my credit account. Finally after calling several times, being placed on hold for several minutes and being rude to me I hung up the phone. I just spent $3,500 on furniture and now I’m not important. After I pay this off, I won’t deal with them again!!!

Beware if you charge merchandise with them. We paid the bill in full. Never missed a payment and paid it off early. They then try to come back and say we owed from a check that was returned. It was paid out of Chase by the bank, so it obviously was not returned. Sent copies of front and back of check, sent bank statements, sent a letter from Chase that there was proof it was paid they still persisted, trying to charge us for this. They then reported to the credit agency that we were 30 days past due, ruining our credit.

I’ve been a customer of Badcock since the late 80s and I can’t believe the quality of furniture they’re selling now at high prices! I moved from Conyers, GA 4 years ago, retiring in Florida. I bought a couch that looked good in the store, but looked like dollhouse furniture when they delivered it!! Then, I bought a bed, frame and mattress! The delivery men shoddily assembled it (there were several screws found underneath later, which made the bed wobbly), the frame broke and I had a warrant, but it took over a year of haggling to receive another complete bed because that was not made anymore, the only one I had to choose from that matched the price I paid was cheap, but at this point, I was sick of them!

I went into the location in Conyers, GA where I had purchased other items in the past. I decided after purchasing the living room that I wanted to add the Ashburn II Cocktail Ottoman to my living room. I went into the store placed my order and purchased it. When I received the item four days later I was truly disappointed. The item had areas where it was tattered, staples were protruding from the ottoman and the worst detail of all. Instead of the ottoman coming with the four plastic (wooden-looking) legs, someone had put on metal hinges instead.

December 2020 I bought the Pasadena recliner because it’s extra wide and my service dog can sit in it with me. Early 2021, after mentioning a problem with the chair, April 2021 a new frame was ordered that I had to put on, recliner still didn’t work. After two years of complaining about this chat, I called corporate because it had a three year warranty. After all was said and done I still have a recliner that does not work. Corporate said their warranty expired December 2021 and the warranty company said because I put the frame on voided the warranty. When asked why a technician did not replace it, I told them they would have to ask L. M. It wouldn’t have been done if I didn’t do it. I’ve bought a lot from Badcock but this probably is it for me. I have video and pictures, said it was the way it was used, any excuse not to take responsibility.

We purchased a recliner from Badcock Furniture made by Prime Resource International or PRI. The recliner after only 11 months lost its screws and the back of the recliner came down throwing my husband against the wall. Badcock tried to repair the chair but could not. They first refused to give us another chair, after much complaining, they finally agreed to replace it. 11 months after having the replacement recliner the same thing happened. The screws came out of the frame and they sent someone to fix it.

Bought a refrigerator a year ago. Had a technician repair it yesterday, only to be told I was sold defective item in the first place. Coolant leak and missing parts. Possibly needing a new coil which cost as much as replacing the refrigerator.

In 2019 we purchased a large sectional from Badcock. We loved it so much that we decided to buy our son's entired bedroom set from Badcock in 2021. Then purchased a full set of dining chairs in 2022. Every exchange with the company has been pleasant and easy. When issues have arrived, they've been dealt with quickly.

I should have checked ConsumerAffairs before purchasing at BADCOCK. These people will pressure sell, and upsell "to get the special promotions." The salesperson (Bradenton and Sarasota) Susan, will promise the world regarding your satisfaction guarantee, returns if you don't like it etc... Then, when you try to return something, they will give you the typical sales person run-around. Then you get the store manager, Daisy. She will seem sympathetic and ask for pictures and email and then never respond (and never seems to be at the store she manages). Then you call corporate... They do get in touch with Daisy, but tell you that at the current time you are past the return date, even though you notified them within the return date. We ended up having to go through our credit card company to dispute the purchase. DO NOT SHOP AT BADCOCK! If you do, buy on a credit card as that is your ONLY PROTECTION from predators.