Badcock Home Furniture and More
Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.
About Badcock Home Furniture and More
This profile has not been claimed by the company. See reviews below to learn more or submit your own review.
Badcock Home Furniture and More Reviews
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,245,529 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Just had my 1700 recliner sofa I ordered online and was delivered today. When my wife was re-arranging the family room a bolt came out of it, also noticed that the wings on the upper half were very loose on both ends. Called Badcock and they set up a delivery for a replacement couch to be delivered in 3 days. Great experience so far and great service! This is the second time purchasing from them and had nothing but attentive service and quality furniture.
I called to ask those heifers to correct my name on my account and they refused to do so. They have my entire gov’t name spelled out on my credit account. Finally after calling several times, being placed on hold for several minutes and being rude to me I hung up the phone. I just spent $3,500 on furniture and now I’m not important. After I pay this off, I won’t deal with them again!!!
Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
Beware if you charge merchandise with them. We paid the bill in full. Never missed a payment and paid it off early. They then try to come back and say we owed from a check that was returned. It was paid out of Chase by the bank, so it obviously was not returned. Sent copies of front and back of check, sent bank statements, sent a letter from Chase that there was proof it was paid they still persisted, trying to charge us for this. They then reported to the credit agency that we were 30 days past due, ruining our credit.
I’ve been a customer of Badcock since the late 80s and I can’t believe the quality of furniture they’re selling now at high prices! I moved from Conyers, GA 4 years ago, retiring in Florida. I bought a couch that looked good in the store, but looked like dollhouse furniture when they delivered it!! Then, I bought a bed, frame and mattress! The delivery men shoddily assembled it (there were several screws found underneath later, which made the bed wobbly), the frame broke and I had a warrant, but it took over a year of haggling to receive another complete bed because that was not made anymore, the only one I had to choose from that matched the price I paid was cheap, but at this point, I was sick of them!
The mattress only lasted 3 years before it started buckling and the insides started moving around and I woke up sore every morning! Last, but not least, the customer service stinks! I dealt with the Daytona Beach store on Mason Drive and they would see my number on the ID and not answer my calls! I know this for a fact because I called them from inside the store and saw them keep waiting on a customer! I don’t plan to ever use them again!!!
I went into the location in Conyers, GA where I had purchased other items in the past. I decided after purchasing the living room that I wanted to add the Ashburn II Cocktail Ottoman to my living room. I went into the store placed my order and purchased it. When I received the item four days later I was truly disappointed. The item had areas where it was tattered, staples were protruding from the ottoman and the worst detail of all. Instead of the ottoman coming with the four plastic (wooden-looking) legs, someone had put on metal hinges instead.
The guy delivered it and put it in my living room. When I moved the ottoman for better placement, I could hear the scraping underneath. I flipped the ottoman over and realized that someone had created their own legs and that the ottoman was USED. I took the ottoman back to the store where the young lady who had helped me was just as shocked. The manager's reaction was that he was well aware of this "trick" delivery in an attempt to fool me. I asked for my return of my payment for the ottoman and the manager who really did not care, asked if I wanted them to order some legs for the items.
So I guess he felt that I would be okay with a torn item with metal legs which scraped my hardwood floor as long as I could purchase legs. Legs that would add additional damage to the ottoman. I ended up going to another location where I was provided with a NEW wrapped ottoman. I should mentioned that just two days later this same manager told me that he was NOT the manager when I spoke to him. I guess he forgot that he had spoken to me in person. I will never purchase anything else from this company as a result of the manager's action. BADCOCK, you should be ashamed.
December 2020 I bought the Pasadena recliner because it’s extra wide and my service dog can sit in it with me. Early 2021, after mentioning a problem with the chair, April 2021 a new frame was ordered that I had to put on, recliner still didn’t work. After two years of complaining about this chat, I called corporate because it had a three year warranty. After all was said and done I still have a recliner that does not work. Corporate said their warranty expired December 2021 and the warranty company said because I put the frame on voided the warranty. When asked why a technician did not replace it, I told them they would have to ask L. M. It wouldn’t have been done if I didn’t do it. I’ve bought a lot from Badcock but this probably is it for me. I have video and pictures, said it was the way it was used, any excuse not to take responsibility.
We purchased a recliner from Badcock Furniture made by Prime Resource International or PRI. The recliner after only 11 months lost its screws and the back of the recliner came down throwing my husband against the wall. Badcock tried to repair the chair but could not. They first refused to give us another chair, after much complaining, they finally agreed to replace it. 11 months after having the replacement recliner the same thing happened. The screws came out of the frame and they sent someone to fix it.
After 2 attempts to repair it, they could not fix it. They told us it was under warranty when they attempted to repair it, but after they could not fix it, they told us it was not under warranty and forced us to pay for another recliner. We have a sofa and 2 recliners so we are forced to keep it a matching set. PRI International should warranty any frame for a year. Badcock should also stand behind what they sell. Neither of them are standing behind their product. Shameful.
Bought a refrigerator a year ago. Had a technician repair it yesterday, only to be told I was sold defective item in the first place. Coolant leak and missing parts. Possibly needing a new coil which cost as much as replacing the refrigerator.
In 2019 we purchased a large sectional from Badcock. We loved it so much that we decided to buy our son's entired bedroom set from Badcock in 2021. Then purchased a full set of dining chairs in 2022. Every exchange with the company has been pleasant and easy. When issues have arrived, they've been dealt with quickly.
I should have checked ConsumerAffairs before purchasing at BADCOCK. These people will pressure sell, and upsell "to get the special promotions." The salesperson (Bradenton and Sarasota) Susan, will promise the world regarding your satisfaction guarantee, returns if you don't like it etc... Then, when you try to return something, they will give you the typical sales person run-around. Then you get the store manager, Daisy. She will seem sympathetic and ask for pictures and email and then never respond (and never seems to be at the store she manages). Then you call corporate... They do get in touch with Daisy, but tell you that at the current time you are past the return date, even though you notified them within the return date. We ended up having to go through our credit card company to dispute the purchase. DO NOT SHOP AT BADCOCK! If you do, buy on a credit card as that is your ONLY PROTECTION from predators.
Badcock Home Furniture and More Company Information
- Company Name:
- Badcock Home Furniture and More
You’re signed up
We’ll start sending you the news you need delivered straight to you. We value your privacy. Unsubscribe easily.