National Cremation Reviews

Everyone that I dealt with at National Cremation was professional and compassionate. This was my first time handling such affairs for a family friend and I was not at all knowledgeable about how to go through it. Fortunately they handled everything and gave my family great comfort.

I am Gaspare's spouse Kathryn. Please let them at National Cremation that I truly appreciated their help at tough time. Simone ** is very professional and kind. Marie is very helpful and also kind. They even helped me to know what to tell my family when it's my time to be cared for. I wholeheartedly recommend this office of Nat. Cremation. Sincerely, Kathryn

John ** of National Cremation and Burial Society was very patient with me during the processing of my wife's body. After my initial confusion, John straightened everything out. He took his time and explained how the cremation process worked, what to expect, and when to expect it. I was very impressed by his calmness and his concern for my well-being, and the disposition of my wife's ashes. Thank you to National Cremation and Burial Society and Mr. John **.

My Prime contact at the Marietta location of National Cremation was Canin **. He was highly professional and thorough. He went the extra mile with some logistics I requested and followed through thoroughly. I have already recommended your company to several people. Thanks again to National cremation and Mr ** for making a very difficult situation absolutely as positive is it could be!

Overall our experience with NCS and Marianne was fine. The cremation and arrangements with the VA National cemetery were handled quickly. There was a slight problem when my sister abdicated her designated role to me, and it seemed Marianne became annoyed. I had an appointment to pick up my mother's remains, but when I arrived Marianne seemed surprised and was visibly annoyed I was there. Despite my proof of legal Trustee responsibility, she refused to give me the receipt for the cremation my sister had paid. She wasn't friendly at all, nor was the receptionist. I was disappointed, as our experience with NCS in Sarasota, Florida when my Dad passed was quite the opposite and more than what we'd expect during a difficult time.

In a trying time, National Cremation made my experience so much easier. They took care of everything. I would highly recommend them. There are times when we need someone else to help and guide us. They were there.

Called 248-731-4575 on April 18th to notify them that the last two digits of social security number were missing. It was due to my error and wanted to correct mistake. I have never received a call from them. Called Rob on the 29th and finally got contract with full number weeks later. From the first I was pointing out the contract number and the number on the wallet card were different. On MAY 20TH I called Rob and he informed me that they were supposed to be different.

Prompt service, especially from the Katy, Texas office rep whom I spoke to and who helped me and my wife get our service contracts put together. Her name is Brenda **. Also, Mary in the Katy office was very helpful in seeing that my account was in proper order at the national office. All-in-all, I was very pleased with my experience.

The service I received was and continues to be simply exemplary. From my initial inquiry several years ago to the moment when service was needed, I received answers to all of my questions, immediate follow-up with documentation, and courteous, caring, and continuous communication. Patrick ** is the BEST!

When I first called Terry answered and she was very friendly and I decided that I would go with this company. She sent me info that I went over and then I called her back two days later. She was not there so I left a message and then she called back in about 20 mins. She had no idea who I was when she called back even though she had sent me an email and spoke with me extensively. She called my mom, my father. I decided not to go with them since I obviously was just a number.