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Overall Satisfaction Rating
4.88/5
  • 5 stars
    123
  • 4 stars
    6
  • 3 stars
    2
  • 2 stars
    2
  • 1 stars
    0
Based on 133 ratings submitted in the last year
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National Cremation

ConsumerAffairs Accredited Brand

National Cremation has been offering premium cremation & burial services since 1973. Whether you are looking to plan ahead or are in need of immediate assistance, our experienced & caring professionals are ready to assist you during your time of grieving. Contact us today or visit our website to learn more about our cremation & burial services.

157 National Cremation Consumer Reviews and Complaints

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 24, 2019

Years ago, somebody from National Cremation & Burial Society came to the house. I had heard about it from various people over the years. We didn't sign up at first and then decided it might not be a bad idea. I decided to also prepay for everything. Their team was fantastic, especially Jeffrey. He went over and above to handle everything. My husband's death was totally unexpected. Jeffrey helped and guided me through what I had to do. There were certain things I had to go through to check on. I wasn't quite sure how to do it but then he told me how.

We had to go to Chicago for military service. However, we had a hard time finding out when we were gonna get the ashes back. It took quite a bit longer than I thought, but we had to go ahead and plan the service with or without the ashes. It came the day before though. Jeffrey made sure of it.

When my father passed away in San Diego years ago, I went through pretty much the same thing. My idea was a cremation and I decided to prepay for it. Everything worked out so well there, which was why I talked my husband into going through. Mine is arranged the same way as my husband's and the kids how everything is set up. It makes it a lot easier on the family. I would definitely recommend National Cremation & Burial Society.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 22, 2019

I went to the Montecito cemetery, and their prices were a bit high. They recommended to me the National Cremation & Burial Society. The gentleman who helped us at National was so friendly that he made the experience easy. Even though it was a horrible time, when I walked in there, he greeted me at that door and he was very pleasant, and then took me and my aunt into his office. He was extremely kind, friendly and cheerful. He made small talks besides doing business, so it helped put everything at ease.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 13, 2019

I've had a great experience with National Cremation. They’re wonderful people. We learned about them 10 years ago when we had a gal at church that worked for them and we signed up. My mother did it and my wife and I did it too. It has been great working with their team. They were very helpful and they set things up. We had two dealings with them, and both times, everything has been wonderful. On average, it takes about two weeks to get the ashes back, which is fine. They people have been super and I couldn’t ask for anything better. They really helped out a lot. I’m very happy with them and I recommended them to a couple of friends.

National Cremation response

Hi Robert, thank you so much for sharing your experience with National Cremation Society. We are very sorry for the loss of your loved ones. We appreciate your feedback and we are honored that your family chose us to help you through this difficult time. On behalf of the Villages team of National Cremation Society, we thank you for sharing your experience online.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 12, 2019

I heard about National Cremation when I went on the internet and I chose them for a couple of reasons. They were located conveniently to me and they provided the service at an appropriate cost that included everything instead of having to piecemeal everything. I had an appointment with a rep who went down and I made arrangements for my relative to be cremated which took about 45 minutes. Once the procedure was done, I went down and picked up her ashes. The rep was very helpful and answered all my questions. Overall, I had a very good experience with National Cremation.

National Cremation response

Frances, please accept our condolences on the passing of your mother. We are pleased to hear that you were satisfied with Randy and his amazing knowledge and organization for the care he provided when taking your mother in his arms during these difficult times. We really appreciate hearing your feedback and your experience online.

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Rated with 4 stars
Verified Reviewer
Original review: April 10, 2019

Everything was top notch at the sales presentation. I wanted to ask the salesman a question. This was about two months after we signed up no return call or email to date. I even called the billing department so I could ask them the question. All I wanted is if they sent statements on the financing they said no. They said they would send me a recent statement by email which they did within an hour. Never had a financed sale with no statement strange.

National Cremation response

Paul, we welcome you and are happy to have you as one of our customers. We are also happy to hear that you were satisfied with your purchased services and honored that we were able to help you with your pre-planning. Thank you very much for your feedback and we appreciate your time. We apologize for that inconvenience that you encountered but if you ever have any questions or concerns, please don't hesitate to reach out to our National Cremation & Burial Society - Oviedo, FL office directly at 407-365-1600 and ask for Sales Manager Ronald Skitowski or contact our customer service team at 888-624-3310.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 9, 2019

My experience at Randy's Funeral home was really helpful experience for me. I never been in that kind of situation before so it was very hard, but you helped me face it, by explaining me the process by detail almost every little detail of the process, which was hard before and later on I did understand and now got easier. Thanks, for your time Mr Randy.

National Cremation response

Joel, please accept our condolences on the passing of your loved one. We really appreciate your feedback and on behalf of Randy, we thank you for sharing your experience online. We are honored to hear that you were satisfied with Randy's guidance and supporting care and that we were able to help you understand the process during this difficult time.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 8, 2019

It is an honor for me to write you about my recent loss of my husband and my experience with Brendan ** of the National Cremation Society in Clearwater, FL. Mr. ** helped get me through what was a terrible time in my life. He was professional, knowledgeable and attended to every detail imaginable. He provided direction and relieved me of the anxiety that comes with arranging for a proper funeral. He is the best and I will recommend him and this facility to friends and family. Thank you Mr. ** - I deeply appreciate all you did for me - it will not be forgotten.

National Cremation response

Alice, please accept our condolences on the passing of your husband. We really appreciate hearing your feedback and your experience online with Brendan. We are pleased to hear that you were satisfied with his amazing guidance, knowledge, professionalism care for the families that he takes into his care during these terrible times. Thank you for letting us know that we were able to relieve much anxiety and your recommendations for our service. Please know that we are always here to help. Take care.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 5, 2019

William ** (Randy) and his associate, Latasha, were extremely helpful during this dark time in my life. They were kind, caring, and walked me through the entire process regarding my sons remains. I cannot thank them enough for the compassion and professionalism they showed me. Thanks again, Jason.

National Cremation response

Hi Jason, thank you so much for sharing your experience with National Cremation Service. We are very sorry for the loss of your son. We appreciate your feedback and we are honored that you chose us to help you through these dark times. On behalf of Randy and Latash of National Cremation Service, we thank you for sharing your experience online and for your kind words. Please know that we are always here to help.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 2, 2019

Lori at the North Palm Beach location, were so very kind, compassionate and patient with my father, myself and my two siblings through some very difficult decisions when my mom passed in January. I would highly recommend your company and specifically this office for anyone in their time of need. Thank you again!

National Cremation response

Christine, please accept our condolences on the passing of your mother. We really appreciate hearing your feedback and your experience online. We are pleased to hear that you and your family were satisfied with Lori and her amazing compassion, patient, and very kind care for the families that she takes into her arms during these difficult moments. Thank you for your kind words.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 2, 2019

We used National Cremation for my husband and everything was top-notch. They treated us empathetically and I felt very comfortable knowing that things were being done right. It was a wonderful experience.

National Cremation response

Tonya, please accept our condolences on the passing of your husband. We really appreciate your feedback. Thank you for sharing your experience online. We are honored to hear that you felt comfortable with our compassionate services and that we were able to help you during this difficult time.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 28, 2019

My cousin is in the mortuary industry and she referred me to the gentleman from National Cremation & Burial Society. The gentleman was great. We sat down and tended to my dad's cremation. We had to plan it after my dad's passing and he has been helpful all this time.

National Cremation response

Steven, please accept our condolences on the passing of your father. We really appreciate your feedback. We are honored to hear that you were satisfied with our representative and our services and that we were able to help you during this difficult time. Thank you for sharing your experience online.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 21, 2019

Ron ** handled everything for my mother's cremation. He was very professional and had answers to all my questions, and knew the answers to lots of my questions that the cemetery funeral director did not know. Absolutely everything went according to schedule, even though their offices were moving during that time. Our family very much appreciates his handling of everything. Thank you, Grace

National Cremation response

Grace, please accept our condolences on the passing of your mother. We really appreciate your feedback and on behalf of Ron and the Houston team of National Cremation Society, we thank you for sharing your experience online. We are honored to hear that you were satisfied with Ron's professional services and that we were able to help you during this difficult time.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 15, 2019

A friend recommended the people from National Cremation & Burial Society. The rep, Randy, was very helpful and compassionate because I live in Washington and my daughter died in California and he was able to work me through all the steps I had to go through so there was no problem. The other people there were also very protective of my daughter and my information so I appreciated that. I'm very satisfied with my experience with National Cremation & Burial Society.

National Cremation response

Dian, please accept our condolences on the passing of your daughter. We really appreciate hearing your feedback and your experience online. We are pleased to hear that you were satisfied with Randy and his amazing compassion and helpful guidance for the families that he takes into his care during these difficult times.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 8, 2019

My father recently passed away and he and Mom both have National Cremation & Burial Society's service. My parents started with them six years ago and then they paid it off a couple of years ago. The reps, Justin and Aquila, were wonderful. National Cremation provided a great service. I'm looking into getting it myself but I have to get another job first.

National Cremation response

Christine, please accept our condolences on the passing of your father. We really appreciate your feedback and on behalf of Justin and Aquila and the Seattle team of National Cremation Society, we thank you for sharing your experience online. We are honored to hear that you were satisfied with our great services and that we were able to help you and your family during this difficult time.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 5, 2019

Mr. Joseph ** did a great job in caring for our daughter's cremation. He spent time with us talking about the care they gave her and that he would always be here for us if we needed anything. It was such a sad time for us (and still is) since our daughter passed away so suddenly. She was 21 but was on the level of about a 1 year old. She was very medically fragile and a total care child. We loved her more than anything in this world and we will always miss her. She has left a big empty hole in our hearts but we know we will see her again one day. We adopted her when she was about 5 months old. She was always happy and smiling and singing. Thank you for your kind services for her and us.

National Cremation response

Judy, please accept our condolences on the passing of your daughter. We really appreciate hearing your feedback and your experience online with Mr. Joseph. We are pleased to hear that you and your family are satisfied with his amazing compassion, love, communication and genuine care for the families that he takes into his arms during these difficult times. Thank you for your kind words and that you are satisfied with our service and please know that we are always here to help. Take care.

2 people found this review helpful
Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: March 2, 2019

I saw an advertisement for National Cremation when I was living in Arizona and they appeared to be more national so I could go anywhere. The persons whom I dealt with over in Riverside could not have been better. They were very accommodating. When I had questions, they had answers. Even if I wasn’t sure what I needed to ask, they seemed to understand and they would have the right answer for me. People grieve in different ways and the person whom I dealt with there was sensitive with how I was reacting. Hee approached things to fit my approach. It was easy dealing with him because he came to my house and we got all the paperwork taken care of.

However, there should be a way that I as a pre-purchaser of the services can go in and change my address if I’ve moved so that I can figure out who’s the closest provider in case something happens. When I had to actually deal with somebody to get my domestic partner cremated, it was not that way. Their website is supposed to be national, with different locations in different cities, and they should have helped in directing me as to where the closest place would be. Still, the service was handled extremely well.

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National Cremation response

Hi Larry, thank you so much for sharing your experience with National Cremation. We are very sorry for the loss of your loved one. We appreciate your feedback and we are honored that we were able to help you through this difficult time. On behalf of the Riverside team, we thank you for sharing your experience online. If you have, any additional questions or concerns feel free to reach out to us.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 24, 2019

My family’s whole experience with National Cremation Society was effortless. They came promptly to collect my father’s body from hospice, met with us in a timely manner, explained the process very professionally and with some humor to help us feel more comfortable, and returned my father’s remains to us in a reasonable amount of time. I would trust them with any future needs, and would recommend their services to anyone who has lost a loved one.

National Cremation response

Rachel, please accept our condolences on the passing of your father. We really appreciate your feedback. Thank you for sharing your experience online. We are honored to hear that you and your family were satisfied with our effortless services and that we were able to help you and your family during this difficult time.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 24, 2019

Tanya was very helpful and patient during this difficult time. She took all of my special requests for my mother's cremation very seriously and never made me feel uncomfortable asking questions that may seem odd if you're unfamiliar with the process itself. I have nothing but praise for how simple and seamless that they made everything!

National Cremation response

Jennifer, please accept our condolences on the passing of your mother. We really appreciate your feedback and on behalf of Tanya and the Hudson team of National Cremation & Burial Society, we thank you for sharing your experience online. We are honored to hear that Tanya was helpful and patient to you and your family during this difficult moment and that you were satisfied with our seamless services.

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Rated with 5 stars
profile pic of the author
Verified Reviewer Verified Buyer
Original review: Feb. 23, 2019

After my husband’s untimely passing, I received a recommendation from my accountant to try the National Cremation Society in Sarasota, FL to handle my husband’s affairs. Karen ** and the NCS team made the process straightforward and accommodated all requests and questions I had with care and compassion. Karan ** worked hard to attend to every concern and even anticipated issues I did not have in mind.

During the most trying and sad period of my life, they stepped in to make every decision easier. Karen was so knowledgeable, thoughtful and sympathetic. Matt was there to step in whenever I just needed a kind word. Their rates were established upfront and I never felt there was any petty back and forth over minor additions or changes. Losing my husband was devastating and they stood by me gently supporting me through the process and making sure I was able to honor him in a way he deserves. I would highly recommend them for cremation and memorial services because they are extremely competent, professional and caring.

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National Cremation response

Emogene, please accept our condolences on the passing of your husband. We really appreciate your feedback and on behalf of Karen, we thank you for sharing your experience online. We are honored to hear that you were satisfied with our services and that we were able to help you during these difficult moments.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 21, 2019

Id like to give my highest praise to Sara, in the Leesburg, Florida office. She was kind, patient, and extremely sensitive to our families situation. She went beyond what was actually required to ensure that my mother's experience, during this extremely difficult time, was positive and informative. She was extremely sensitive to my mom's emotional state and made sure that she was comfortable and confident with each decision she had to make. Sara included me in the process and made numerous phone calls to me in Connecticut to make sure I was up to date with every detail regarding my father's cremation. She brought me tremendous comfort during this difficult time and I will always be grateful for her kindness.

National Cremation response

Lori, please accept our condolences on the passing of your loved one. We really appreciate hearing your feedback and your experience online with Sara. We are pleased to hear that you and your family are satisfied with her amazing compassion, kindness, and her gentle care for the families that she takes into her arms during these difficult times. Thank you for letting us know that your mother had a positive and informative experience with our services and please know that we are always here to help. Take care.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 18, 2019

The experience was very good. The agent was respectful and thorough in his explanation. My family has used National Cremation in the past (parents and spouse) and each experience was all I could have hoped for.

National Cremation response

Bob, we welcome you and are happy to have you as one of our customers. We are also happy to hear that you have been satisfied with our services from your previous experiences and that we were able to help you with your pre-planning. Thank you very much for your feedback and we appreciate your time. If you ever have any questions or concerns, please don't hesitate to reach out or contact the National Cremation Society of Villages, FL office.

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Rated with 5 stars
profile pic of the author
Verified Reviewer Verified Buyer
Original review: Feb. 16, 2019

Excellent service, clearly knowledgeable, zero pressure. We enjoyed our experience so much that we have referred other family members. What a gift to leave to loved ones! Thanks, Fran, you’re good at what you do.

National Cremation response

Anne, we welcome you and are happy to have you as one of our customers. We are also happy to hear that you enjoyed your experience and honored that we were able to help you with your pre-planning. On behalf of Fran and the Port Charlotte team, we would like to thank you very much for your feedback and we appreciate your time. If you ever have any questions or concerns, please don't hesitate to reach out or contact the National Cremation Society of Port Charlotte, FL office.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 15, 2019

I'm a 66-year old woman that have lost dear friends and I've been there in those last few moments. I was a healthcare surrogate of my neighbor and she chose me to be with her when she passed. It was all part of her Trust. She was a single woman who had no heirs. This was the first time I've dealt with National and everything was just so different this time. The people from National Cremation were so professional. The sensitivity was like they've known me for years and it was very nice.

With National, the way they address everything, from the way they come in, they were so wonderful with the remains. I live in a condominium and the people didn't even know that she had passed. It was so private. They were so sweet and caring. When they took her remains out, it was a beautiful blue drape. The whole thing was just so much more comforting than what I had experienced in years past. I didn't want what had happened to my mom and dad, that was to be in a body bag and have their faces covered.

There was a gentleman there that evening that was in training, and I would never have known it. Even to train a new employee, I was just blown away with how matter of fact it was, how respectful they were, what they shared and their kindness. This was on the 22nd of December and it's more emotional around the holidays but they were wonderful. They called me later and followed up as well. I also got something by email that I'd responded to. There's so much customer service that's whacking in our world, and at the time when I needed people to care the most, they answered the call. I was really impressed. I dealt with Lisa and I told her when I get my tax refund back, I'm gonna go with them as well and plan on my own.

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National Cremation response

Hi Marcia, thank you so much for sharing your experience with National Cremation Society. We are very sorry for the loss of your friend. We appreciate your feedback and we are honored to hear that we addressed and performed the service in a very professional and private manner. On behalf of the Clearwater team, we thank you for sharing your experience online.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 14, 2019

Words cannot express the gratitude and appreciation my family and I have for Catherine and the staff at National Cremation & Burial Society in Ruskin, FL!!! During our most difficult time and lost of our father, Catherine displayed compassion and guided us through the process with the utmost dedication, hard work, and support to make such a difficult and painful process easier. Catherine really listened to our wishes, helping us to have a farewell ceremony for our father with the highest standards to remember and celebrate our father's life and legacy.

Catherine and staff were there with us from the very beginning to the end and beyond, continuing to reach out to us to ensure we were doing well under the circumstances and providing us with resources to help cope with the feelings of grief and loss we experienced. We truly feel that Catherine and her staff showed a lot of sincerity and heart, and they truly care about their customers and the deceased loved ones that come into their care. From planning to preparation of the body to the funeral service to the catering/ repast event following the service, the quality of work was excellent. We will never forget Catherine and her staff. Catherine, you are one in a million; we will never forget you and what you have done for us and our dad!!! We are truly forever grateful and appreciative for Catherine and her staff! Thank you so much!

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National Cremation response

Hello Mary, we would first like to express our condolences for the passing of your father. On behalf of Catherine and her Ruskin Team, we are honored that you and your family chose us to take care of his cremation needs during these difficult times. We understand that it is a privilege to serve you and your family with dignity and respect during the time of need, and we appreciate the trust that you put in us to handle these final affairs. We are also very pleased to hear that you and your family are satisfied with her amazing compassion, dedication, love, and sincere care for the families she takes into her arms during these difficult moments. We want to thank you again for allowing us the honor of serving your family and taking care of your father!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 13, 2019

I am extremely satisfied and happy my husband and I chose National Cremation Society. Maryann ** was a godsend. I couldn't have gone through my husband's passing without her. She is genuine and very compassionate.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 12, 2019

A person who came to my house convinced me that National Cremation and Burial Society would be the right company to go with for a preplanned service. A couple of weeks later, my mother passed away and they took care of everything. I didn't have to worry about all the details. The people whom I worked with were very good at what they did. They were very thoughtful and made the process so smooth and easy for me during that time.

National Cremation response

Debra, please accept our condolences on the passing of your mother. We really appreciate your feedback. Thank you for sharing your experience online. We are honored to hear that you were satisfied with our services and that we were able to help you and your family by making this process smooth and easy during this difficult time.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 11, 2019

We had two aunts who were recently cremated. They died 11 weeks apart and both of them were 91. They had a contract with National Cremation so everything was already paid for. The place is immaculate and the two people who worked with us were both excellent. When I called and asked for the office, everyone was very professional. The people that we worked with made everything easy, especially the person who organized both cases with the military. Both my aunts were military and the representative gave me all the information. I really didn't have to do anything. She documented what I needed to do and it worked out great. I was skeptical about National Cremation but after going through that with my aunts, I would definitely and will consider being cremated through them. They were wonderful and I appreciated that.

National Cremation response

Hello Robert, we would first like to express our condolences for the passing of both of your aunts. On behalf of the Clearwater team National Cremation Society, we are honored that your aunts chose us to take care of their cremation needs. We understand that it is a privilege to serve you and your family with dignity and respect during the time of need, and we appreciate the trust that you put in us to handle these final affairs. Thank you for your kind words and take care.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 7, 2019

We heard about National Cremation and Burial Society through a friend. We went with them and their reps were very helpful and kind. I was very happy with their service and would recommend them if anybody is considering cremation.

National Cremation response

Barbara, please accept our condolences on the passing of your loved one. We really appreciate your feedback. Thank you for sharing your experience online. We are honored to hear that you were satisfied with our services and that we were able to help you and your family during this difficult time.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 6, 2019

My husband used National Cremation for my mother-in-law in 1988 and we also had signed up with them a couple years ago because this is the way we want it to go. I had all the papers and everything handy. All I had to do was make a phone call and make an appointment, and they took care of everything. We were not pressured in any way and we could have walked away. But we decided that’s the way we wanted to go and it was a positive experience to do it. We were treated respectfully and gently by their local staff. They’re also sending me the weekly notes, which I find very interesting. I found it easy to read and I agree with everything that they’re saying on what happens to you at the time of grieving.

National Cremation response

Teckie, please accept our condolences on the passing of your loved one. We really appreciate your feedback. We are honored to hear that you were satisfied with our services and that you and your family were treated gently and with respect. We are also glad that you were able to connect with our the 12 weeks of peace program and that we were able to help you and your family during this difficult time. Thank you for your time and for sharing your experience online.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 5, 2019

My mom had her funeral pre-arranged, which was really a cool idea. They had a meeting at her church about four years ago. She already had her funeral arranged at Serenity Gardens. Then when the National Cremation Society came to the church, she was interested. She signed up from there and it was really nice of my mom to do that for us, her kids and for me, as a child and the baby of four children. I'm the youngest but I'm also the executor and I helped plan her entire stuff. She didn't have a lot of money. So I've been paying out of my own wallet for all of her additional expenses. If I would have had to pay for the cremation on top of everything else, that money would have had to come from somewhere until we settled her estate. So it was wonderful that she prepared for financial reasons and the sadness of it.

It was bad enough going and spending time with Brandon at the National Cremation Society discussing this. At least I didn't have to make any decisions that day. I had planned funerals before. For my grandfather's funeral, I went with my mother to do that. He hadn't pre-paid for his and we were at the funeral homes for three hours, just picking everything out. I did that same thing with my dad. But for my mom's funeral, the decisions were already done for me. I just followed through as what her desire was and then I bought prayer cards and paid for her obituary. It was the coolest thing having my mom plan her own funeral. The memory of that is an awesome memory. Now knowing this, it makes me wanna prepare myself. It was a really nice experience having it. It was unreal. It was easier.

I had called Joyce at the front desk a few times and she was wonderful. The worst experience we had with all of it was getting the doctors to sign off on the cause of death before the National Cremation Society could cremate my mom. Her funeral was going to be on the 19th so I called National Cremation Society on the 14th. I wanted to make sure I was gonna be able to pick up her ashes on Friday, the 18th. They put me on the phone with Brandon and he said that she had not even been cremated yet. So she was in the freezer from the third of January to the 16th.

I really got upset because getting the sign-off is something that could have been done in one day. After five or six days, why did somebody not call from the National Cremation Society? It wasn't like my mom was an unidentified person. It wasn't like she died and needed to be autopsied. So that was mortifying for me. I don't know if that's common practice. But I'm assuming that no one followed through. They might have done it but I don't know. Aside from that though, the experience was very wonderful. And Brandon was such a nice person.

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National Cremation response

Hello Kim, we would first like to express our condolences for your mother's passing. We are honored that she chose us to take care of her cremation prearrangement needs and that you had no extra stress added during the execution of her services. We understand that it is a privilege to serve you and your family with dignity and respect during the time of need, and we appreciate the trust that you put in us to handle these final affairs. Thank you for your kind words and take care.

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National Cremation expert review by David Chandler, Ph.D.

The National Cremation Society has helped over 160,000 families honor their loved ones. It was founded in 1973. National Cremation can help you with both pre-planning and immediate cremation needs.

  • Prepaying service: National Cremation can help you prepay for cremation. Available experts can walk you through every step of the process.

  • Veteran’s cremation service: National Cremation takes care of cremation services for veterans. They make sure families receive the benefits they deserve.

  • Burial service: Some National Cremation sites offer burial services as well. Check the company website for a full list of locations that offer burial services.

  • Free quote: Contact National Cremation online or over the phone to receive a free quote for their services.

  • Online catalog: View National Cremation’s selection of urns, statues, pendants and more online.

  • Best for: people who are planning for cremation or burial services and people who need these services immediately.

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David Chandler, Ph.D. ConsumerAffairs Research Team

David Chandler, Ph.D., writes for the ConsumerAffairs Research team to help consumers make smart purchasing decisions. David is passionate about creating content that is useful and informative, and he devotes several hours to researching companies, industries and articles for each piece of content he writes to help consumers find what they need.

National Cremation Company Information

Company Name:
National Cremation
Country:
United States
Website:
www.nationalcremation.com
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