Cremation Society of Virginia

Cremation Society of Virginia

 4.8/5 (66 ratings)
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About Cremation Society of Virginia

For more than 40 years, Cremation Society of Virginia has continued to serve Virginians both online and in person via three separate locations, Chantilly, Charlottesville and Richmond. Whether you or your loved ones have planned your final wishes in advance or are in immediate need of help, Cremation Society of Virginia is available 24/7 to assist you with simple, dignified cremation services.

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Page 2 Reviews 10 - 40
Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: April 19, 2020

Signing up and doing paper work was very easy since representative talked us through it. We ordered biodegradable Urns and unfortunately the wrong urns were shipped to us. We are waiting replacements. We also received a letter within minutes of signing up thanking us for our business (which I thought was a little strange). They might want to think their final salutation on the letter. "Warmest regards" seems a little insensitive from a cremation society.

Cremation Society of Virginia response

Steven, we welcome you and are happy to have you as one of our customers. We are also very sorry that you encountered an inconvenience with the replacement urn. It is our understanding that our Sales Manager Cliff reached out to you and provided assistance in regards to your concerns. We are aware that he was able to assist you and that you are satisfied. Thank you very much for your feedback and for bringing this up to our attention. If you ever have any questions or concerns, please don't hesitate to reach out or contact the Cremation Society of Virginia at our Chantilly, VA office.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 18, 2020

So far, I have been extremely pleased with my experience in planning for the future with Cremation Society of VA. Harry ** has been so helpful and professional, and this important step is one less thing I have to think about before my life ends. My main objective was to not burden anyone in my family in any way, so, mission accomplished!

I've already recommended CSV to several friends, and I know one has already signed up. Given the present death rate accompanying the corona virus pandemic, I'm making this recommendation to everyone I know who hasn't already made plans. It's something that everyone should be thinking about right now rather than later since so many people have died very unexpectedly.

Cremation Society of Virginia response

Anne, we welcome you and are happy to have you as one of our customers. We are also happy to hear that you were satisfied with your purchased services and honored that we were able to help you with your pre-planning. On behalf of Harry and the Richmond team, we would like to thank you very much for your feedback and we appreciate your time. If you ever have any questions or concerns, please don't hesitate to reach out or contact the Cremation Society of Virginia at Richmond, VA office.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 18, 2020

I hope during these tumultuous times of Covid - 19, that CSV will come through with flying colors. I also hope that my family members can come on board. Sounds like a good thing to be prepared for and I like that CSV has sent me an excellent kit and a payment plan that has already started.

Cremation Society of Virginia response

Carol, we welcome you and are happy to have you as one of our customers. We are also happy to hear that you were satisfied with your purchased services and honored that we were able to help you with your pre-planning. Thank you very much for your feedback and we appreciate your time. If you ever have any questions or concerns, please don't hesitate to reach out or contact the Cremation Society of Virginia at Chantilly, VA office.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 17, 2020

I discussed options with a funeral home and found the expense too much of a burden. The CSV plan offered options to meet most needs and a program which seemed fiscally responsible. I won't be able to validate their promises but trust in CSV. The travel return home of my body was a positive feature as we plan on out of state travel in retirement. I have referred friends to CSV.

Cremation Society of Virginia response

Richard, we welcome you and are happy to have you as one of our customers. We are also happy to hear that you were satisfied with your purchased services and honored that we were able to help you with your pre-planning. Thank you very much for your feedback and we appreciate your time. If you ever have any questions or concerns, please don't hesitate to reach out or contact the Cremation Society of Virginia at Richmond, VA office.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 17, 2020

We were very pleased with the process, the necessary paperwork, the information provided and detailed explanation of our preplanned cremation arrangements. Our funeral director, Kristan **, of the Cremation Society of Virginia - Richmond office was excellent. She made the planning process painless. She was very informative and answered all of our questions with respect.

Cremation Society of Virginia response

Elizabeth, we welcome you and are happy to have you as one of our customers. We are also happy to hear that you were satisfied with your purchased services and honored that we were able to help you with your pre-planning. On behalf of Kristan and the Richmond team, we would like to thank you very much for your feedback and we appreciate your time. If you ever have any questions or concerns, please don't hesitate to reach out or contact the Cremation Society of Virginia at Richmond, VA office.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 17, 2020

I was already fairly well educated about CSV services and costs so called to set up an account and had it wrapped up within 24 hours. In spite of the current COVID isolation, I wanted the travel assurance as the 75 mile radius might not account for both travel and possible relocation as one ages so I think that feature is important for me. If someone doesn't already know a lot about CSV services, I assume the call and contact should be longer and more in depth. They do make the process simple and the funeral business as a whole has a fair amount of regulation so the considerations are pretty straightforward. If you want to preplan your own end of life and want cremation, CSV seems the way to go. I know individual funeral homes provide the same service but locking in a rate now seems prudent and also makes this one less thing my adult child will have to handle.

Cremation Society of Virginia response

Brenda, we welcome you and are happy to have you as one of our customers. We are also happy to hear that you were satisfied with your purchased services and honored that we were able to help you with your pre-planning. Thank you very much for your feedback and we appreciate your time. If you ever have any questions or concerns, please don't hesitate to reach out or contact the Cremation Society of Virginia at Richmond, VA office.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 17, 2020

Kristan ** was great! She presented the program very well, answered all questions to everyone's satisfaction. She was very prompt and professional in all her interactions with me, and handled my contract extremely efficiently. As a result I'm very happy with CSV.

Cremation Society of Virginia response

Robert, we welcome you and are happy to have you as one of our customers. We are also happy to hear that you were satisfied with your purchased services and honored that we were able to help you with your pre-planning. On behalf of Kristan and the Richmond team, we would like to thank you very much for your feedback and we appreciate your time. If you ever have any questions or concerns, please don't hesitate to reach out or contact the Cremation Society of Virginia at Richmond, VA office.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 16, 2020

When my husband suddenly passed away during this Covid 19 epidemic I turned to Cremation Society of VA to carry out his wish to be cremated. Tamara was there to assist. She was a bright light during a very dark time. Tamara was a professional and offered assistance when I needed it most.

Cremation Society of Virginia response

Jo Anna, please accept our condolences on the passing of your husband. We really appreciate your feedback and on behalf of Tamara and our Charlottesville team, we thank you for sharing your experience online. We are honored to hear that you were satisfied with her professional assistance and that we were able to be the light for you during this difficult time.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 16, 2020

When you lose a loved one suddenly, stress and tensions are high. Upon first contacting Cremation Society of Virginia, customer service was caring and understanding, and eager to assist us. Everything was handled by phone until the day of receiving the remains. They were very helpful when deciding to pre-arrange for the next parents plans. Would highly recommend.

Cremation Society of Virginia response

Terri, please accept our condolences on the passing of your loved one. We really appreciate your feedback. Thank you for sharing your experience online. We are honored to hear that you were satisfied with our caring and understanding services and that we were able to help you and your family during this difficult time.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 16, 2020

We have used CSV before and decided that this would be a good time to sign some pre-need contracts, to give us peace of mind. Adrienne answered all of our questions to our satisfaction. It's a good feeling that everything will be taken care of when the time comes.

Cremation Society of Virginia response

Kirk, we welcome you back. We are happy to hear that you were satisfied with your purchased services and honored that we were able to help you with your pre-planning. On behalf of Adrienne and the Chantilly team, we would like to thank you very much for your feedback and we appreciate your time. If you ever have any questions or concerns, please don't hesitate to reach out or contact the Cremation Society of Virginia at Chantilly, VA office.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 16, 2020

In 2012 my husband died after 3 years of suffering from Alzheimers. I signed up and paid for his cremation in advance. This was the best thing I could have done for our family, as everything was taken care of. We had no unexpected or large expenses, and were able to plan a beautiful memorial service for him. We had time to set a date when all the family and friends could attend.

Cremation Society of Virginia response

Susann, please accept our condolences on the passing of your husband. We really appreciate your feedback. Thank you for sharing your experience online. We are honored to hear that you were satisfied with our services and that we were able to help you and your family during this difficult time.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 16, 2020

My entire experience in signing up for CSV services was easy and customer friendly. I had prompt responses to my emails and phone contacts. The video was quite helpful. I wish all my online experiences were this easy and trouble free.

Cremation Society of Virginia response

Thomas, we welcome you and are happy to have you as one of our customers. We are also happy to hear that you were satisfied with your purchased services and honored that we were able to help you with your pre-planning. Thank you very much for your feedback and we appreciate your time. If you ever have any questions or concerns, please don't hesitate to reach out or contact the Cremation Society of Virginia at Chantilly, VA office.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 31, 2020

Ronnie ** was very respectful and helpful during my time making arrangements for my sister. When some dies their remaining family members are at a loss and it is comforting that there are people who are professional. Thank you again Ronnie for all your help. It is very much appreciated.

Cremation Society of Virginia response

Frances, please accept our condolences on the passing of your sister. We really appreciate hearing your feedback and your experience online. We are pleased to hear that you were satisfied with Ronnie and her amazing compassion, help, and respectful care for the families that she takes into her arms during these difficult times. Thank you for your kind words.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 20, 2020

Kristen was knowledgeable and helpful. We are thankful for her and your service. Planning for your final resting can be very emotional. With this service loved ones have little to worry about for final life events. Now we can continue our lives knowing that plans are made and there will be no decisions to be made on our passing. Thanks.

Cremation Society of Virginia response

Lloyd, we welcome you and are happy to have you as one of our customers. We are also happy to hear that you were satisfied with your purchased services and honored that we were able to help you with your pre-planning. On behalf of Kristen and our Richmond team, we would like to thank you very much for your feedback and we appreciate your time. If you ever have any questions or concerns, please don't hesitate to reach out or contact the Cremation Society of Virginia of Richmond, VA office.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 18, 2020

Our mother passed away during the on a Sunday evening. We had not yet made arraignments but with one call at 1:45 in the morning we were able to make contact and with 30 minutes 2 representatives were there to assist us. The next day we met at their offices and they made the entire process very easy and with compassion.

Cremation Society of Virginia response

Robert, please accept our condolences on the passing of your mother. We really appreciate your feedback. Thank you for sharing your experience online. We are honored to hear that you were satisfied with our easy and compassionate services and that we were able to help you during this difficult time.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: March 18, 2020

The representative of CSV was very friendly and personable. She showed compassion and willingness to help wherever she could. CSV was able to deliver as promise when promised. However, it was to my disappointment that they did not offer to handle putting the obituaries in the paper.

Cremation Society of Virginia response

Benjamin please accept our condolences on the passing of your loved one. We really appreciate your feedback. Thank you for sharing your experience online. We are honored to hear that you were satisfied with our services and that we were able to help you during this difficult time. We apologize for any inconvenience that you encountered with the obituaries.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 18, 2020

Courteous compassionate staff. Would recommend to others. Like convenience of payment plan. Like availability to pick up remains from other locations. Was impressed with how fast the urn package came. Easy sign up. Like convenience of actual location of offices. Initial information session was great.

Cremation Society of Virginia response

Kathy, we welcome you and are happy to have you as one of our customers. We are also happy to hear that you were satisfied with your purchased services and honored that we were able to help you with your pre-planning. Thank you very much for your feedback and we appreciate your time. If you ever have any questions or concerns, please don't hesitate to reach out or contact the Cremation Society of Virginia at our Richmond, VA office.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 18, 2020

I do not personally believe in cremation, but when my adult daughter died suddenly I found myself named next of kin responsible for carrying out the stated wishes of both my daughter and boyfriend. We were referred to CSV of Charlottesville, VA, and Director Bobbi Jo ** provided genuine caring and sterling quality service. She made it seem like we were the only family on her client list, but I know she had many more at the same time.

Cremation Society of Virginia response

Ron, please accept our condolences on the passing of your daughter. We really appreciate hearing your feedback and your experience online. We are pleased to hear that you and your family were satisfied with Bobbi Jo and her genuine caring and sterling quality service for the families that she takes into her arms during these difficult times. Thank you for your kind words.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 29, 2020

Our experience with CSV was excellent. My Dad died unexpectedly and after a recommendation we contacted CSV to handle the arrangements. Everyone was very professional, kind, and patient as they explained the process. In fact, my wife and I were so impressed, we pre-arranged our affairs based on our experience with my Dad.

Cremation Society of Virginia response

Gary, please accept our condolences on the passing of your father. We really appreciate your feedback and on behalf of our Richmond team of Cremation Society of Virginia, we thank you for sharing your experience online. We are honored to hear that you were satisfied with our professional, kind, and patient services and that we were able to help you and your family during this difficult time.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 24, 2020

This experience has exceeded my expectations in all areas. Liz was very understanding and especially helpful during such a difficult time. She was professional and reassuring for my family as she guided us through options. There were never any "high pressure" sales pitches; I was impressed that Liz really listened to what we wanted and carried through with what she promised. Later in the process she was helpful getting an mistake on the Death Certificate corrected (not the error of Liz or the Cremation Society). I highly recommend this organization.

Cremation Society of Virginia response

Ed, please accept our condolences on the passing of your loved one. We really appreciate hearing your feedback and your experience online with Liz. We are pleased to hear that you and your family were satisfied with her amazing understanding, helpful, and professional care for the families that she takes into her arms during these difficult times. Thank you for letting us know that we have exceeded your expectations in all areas with our guidance. We apologize for the inconvenience that you encountered but please know that we are always here to help. Take care.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Feb. 23, 2020

A changed needs to be made on my middle name. Spoke with Bob on 2/14 and he said he would revise it and send revised paperwork showing correct middle name. As of 2/23 I have not received any revisions. Otherwise, it was a fine experience but much different from the Neptune Society in Sherman Oaks, CA when I arranged my husbands needs.

Cremation Society of Virginia response

Marie, we welcome you and are happy to have you as one of our customers. We are also happy to hear that you were satisfied with your experience and honored that we were able to help you with your pre-planning. Thank you very much for your feedback and we appreciate your time. We apologize for the inconvenience that you encountered with the revised paperwork. Per our Sales Manager Cliff, it is our understanding that your concern has been corrected and handled. We thank you for bringing this up to our attention. If you ever have any questions or concerns, please don't hesitate to reach out directly to Cliff Blaius at the Cremation Society of Virginia at Chantilly, VA office.

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Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: Feb. 23, 2020

Our family is very grateful for the support, professionalism and kindness of the Cremation Society of Virginia. I met them in 2015 when I bought my cremation package. My father was very ill for two years, he was in hospice care. He told us he wanted to be cremated. I encouraged my sister to make arrangements ahead of time. She was not emotionally ready to do it. When our father died this January, I was afraid that we would have problems arranging his cremation because we had not contacted them for him. They were amazing. We had no problems at all. They were respectful of our pain and were there for us in our moment of sorrow. We are very grateful for their great work, and forever thankful.

Cremation Society of Virginia response

Elsa, please accept our condolences on the passing of your Father. We really appreciate your feedback. Thank you for sharing your experience online. We are honored to hear that you were satisfied with our supportive, professional, and kind services and that we were able to help you and your family with respect during your pain during your moment of sorrow. We are sorry if you encountered any inconveniences and for not meeting your expectations. If you have, any additional questions or concerns feel free to reach out to us.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 23, 2020

Everyone who worked here treated me so well. It means a lot especially at this sad time in my life. I would highly recommend them. I live in a different city and they were kind enough to do all the paperwork thru overnight mail and let my nephew pick up the ashes for me. Thank you so much.

Cremation Society of Virginia response

Debbie, please accept our condolences on the passing of your loved one. We really appreciate your feedback. Thank you for sharing your experience online. We are honored to hear that you were satisfied with our services from a distance and that we were able to help you during this very sad time.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 22, 2020

Experiencing the death of a loved one is a difficult time for anyone. During this difficult time what I appreciated most was the prompt and direct communication. Any questions that we had were answered promptly and we were kept informed. I hope anyone reading this doesn't need their services anytime soon; but if you do, you will be in good hands.

Cremation Society of Virginia response

Billy, please accept our condolences on the passing of your loved one. We really appreciate your feedback. Thank you for sharing your experience online. We are honored to hear that you were satisfied with our services and that we were able to help you during this difficult time.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 22, 2020

I was at ease when I choose Cremation Society to assist me with my son's cremation. The took care of me and my family with my Fatgers process in 2018 and that is why I came back. The process was professional and peaceful.

Cremation Society of Virginia response

Dimetrice, please accept our condolences on the passing of your son. We really appreciate your feedback. Thank you for sharing your experience online. We are honored to hear that you were satisfied with our professional and peaceful services and that we were able to help you and your family during these difficult moments.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 22, 2020

My father’s passing was sudden after a short illness. CSV was amazing working with me and making sure that my mother only needed a short time at their office for the legal work. Maurice was compassionate, very professional and efficient in making this process less stressful than I ever could have imagined.

Cremation Society of Virginia response

Sean, please accept our condolences on the passing of your father. We really appreciate your feedback and on behalf of Maurice and the Chantilly team, we thank you for sharing your experience online. We are honored to hear that you and your mother were satisfied with our compassionate, professional, and efficient services and that we were able to help make this process less stressful during this difficult time.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 22, 2020

My husband & I recently made arrangements for our cremations. From the introductory meeting to my husband's death less than 2 weeks ago, the respect & professionalism shown to us was wonderful. Questions were answered & details all put in place very efficiently & with kindness & caring. The delivery of my husband's ashes was timely & done in the best possible way. We're really pleased to have chosen CSV.

Cremation Society of Virginia response

Catharine, please accept our condolences on the passing of your husband. We really appreciate your feedback. Thank you for sharing your experience online. We are honored to hear that you were satisfied with our efficient, respectful, and professional services and that we were able to help you during this difficult time.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 7, 2020

I appreciated the care and compassion shown by the person who took my mother’s body away. I also appreciated that there was no talk about money at that moment. When doing all of the official paperwork I appreciated the kindness and respect shown by staff and how I was not pressured to buy anything other than that which I requested.

Cremation Society of Virginia response

Alison, please accept our condolences on the passing of your mother. We really appreciate your feedback. Thank you for sharing your experience online. We are honored to hear that you were satisfied with our compassionate and caring services and that we were able to help you during this difficult time.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Dec. 25, 2019

The process of arranging for our cremation was relatively painless. The information we received was easy to understand. We are happy that this portion of our departure is complete. Our goal was to make sure our children would not have to deal with this process at the last minute and we have achieved that.

Cremation Society of Virginia response

Gerard, we welcome you and are happy to have you as one of our customers. We are also happy to hear that you were satisfied with your purchased services and honored that we were able to help you with your pre-planning. Thank you very much for your feedback and we appreciate your time. If you ever have any questions or concerns, please don't hesitate to reach out or contact the Cremation Society of Virginia of Richmond, VA office.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 23, 2019

At a difficult time when you have lost a loved one the Cremation Society of VA took care of all of the details. Having become a member prior to passing made things even more affordable. Our mother passed very peacefully at home and the Cremation society was notified by Hospice and they arrived within the hour. They honored all of our wishes and were very professional. They respected my mother and listened to us. They inquired about our well being as well. They kept in touch to inform us when the remains could be retrieved along with the death certificates. We did not have to go through any expensive funeral home services.

Cremation Society of Virginia response

Yukiko, please accept our condolences on the passing of your mother. We really appreciate your feedback. Thank you for sharing your experience online. We are honored to hear that you were satisfied with our professional services and that we were able to help you and your family during this difficult moment with dignity and respect.

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Cremation Society of Virginia Company Information

Company Name:
Cremation Society of Virginia
Website:
www.virginiacremate.com