Postmates

Think about sick and alone. You reply on delivery services. Yes, they overcharge and underdeliver many times, but when they don't deliver at all, and they refuse to refund your money - that's stealing. This is PostMates. I've contacted several executives from the company and have yet to gain any replies. I went through every avenue (all a huge waste of time) to try and explain this matter. They don't care. They lie, they steal and they simply do not care.

I just spent 3 days demanding a refund for food that was never delivered. My result is a series of robotic messages which refuse. Previously I was charged a random $50 for a delivery I never placed that was also never even attempted for delivery. The time stamp was 2:30 am, a time I am always asleep! Fraud!! I demanded to delete my account - as one can not remove their personal information from Uber corporation accounts. They also refuse me. Now that I will no longer use Postmates - they lose $$$ monthly plus I am forced to discontinue Uber rides as they are the same entity. I will use Lyft & Grub hub instead. Problem solved. Disgusting & unprofessional!

They scam customers by putting promo in app, but never apply it on total cart value. After calling their customer support number, their executive asked me to place order of full amount and they will refund the promo, but never refunded me promo after repeated requests from my side. Worst company, never use Postmates.

Postmates delivery driver, Bryan, in the Pasadena/Altadena area is the worst. If you get this guy assigned to your order you should cancel immediately! Got the notification Bryan delivered our food and there was nothing outside. Contacted Bryan who said he must have delivered to the wrong address and then abruptly hung up on us and ghosted us! Not even a simple, "I messed up and I am sorry" from this little boy. No communication, NOTHING! Just screwed up and ran away like a child. I then spent the next 60 minutes trying to get Postmates to give me a refund. I said the driver delivered the food to the wrong place and they said they would refund me $40 of the $100 order. So I reiterated that we did not receive any of the food, and they asked for pictures to prove it! Um...okay.

This is the worst delivery company ever! Absolutely no customer service. The drivers that deliver the food are HORRIBLE. I have contacted them several times about missing orders, as well as orders that were completely damaged upon delivery. I am still waiting for a response from the "customer service" department for a refund. I deleted the app and will never use them again. Way too many other delivery companies out there that are reputable. In conclusion, stay far away from Postmates and Uber Eats. I also suggest contacting the better Business bureau if you had issues with Postmates.

There are three Greek restaurants near us. We picked the farthest away/the highest delivery cost because it is the only one with a halloumi, which was the whole reason that I suggested Greek food for dinner to begin with. They were out of the halloumi, and didn't bother to inform us. We just got 2/3 meals we ordered and the receipt with a little smiley face saying that they were out. We obviously wouldn't have paid the upcharge for the delivery, nor would we have even ordered from the restaurant, knowing that this was the case. Still hungry, we're pretty furious with this experience. We order delivery somewhat often, and never NEVER have they not called to tell us that they were out or to ask about possible replacements. Would give zero stars if possible.

They are the worse. I placed an order with a Sushi place. I immediately realized it's a wrong order. I called the sushi place and canceled it. Then tried to contact Postmates. Their email confirmation had no reference number. I chatted with their support 4 times. And the only thing they asked me was for my email and they kept saying, "We don't find you and we can't cancel the order." I told them that’s the email my order confirmation came to but they wouldn’t care.

I put in an order and immediately canceled it due to my family chose to go out instead. I was charged $65 and they refused to refund saying the merchant already started the order. Absurd an order could possibly get started in 2 minutes. And if the order couldn't be canceled why did I not receive the order. Postmates has a cancellation option on the website and they will not take responsibility. I always feel bad for customer service people having to recite the company nonsense, they do not have any control. The representative was as understanding as he could be. It is the company that is stealing my money.

My family orders from you guys at least once, sometimes twice, and even three times, in one day-just about every single day. The amount of money we spend with you guys is absurd. The amount of money we pay in taxes and delivery fees almost always doubles what our total for the items we order was. The absolute slap in the face though, HAS to be the fact that 1 out of every 3 or 4 orders ends up being 100% correct. The other 2 or 3 orders are either totally wrong, partially wrong, or ruined by some other means (caps of soups popping off and spilling the soups everywhere, tearing through the bags, and soaking the bread in the driver's car. Which we were refused a refund for!! Almost 40 bucks for TWO soups that my wife couldn't even eat because of the spill.)

The reason for the 1 star ⭐️ is because they like to deceive people with their Priority Delivery charge. Most people see $1.99 for priority delivery and then see the expected time of 10-25 min and get hooked in. Please, please, please!!! Don’t pay for priority delivery. It’s not worth it. It’s just a way for them to charge you extra money without them actually doing anything. I’ve always paid for this because I wanted to make my own assumption and research. I lost the money so you don’t have to. 1/10 deliveries were on time, the rest came between the 45-50 min range. Their small print states that they don’t have to give you your money back unless they pass the 50 min delivery time. Just get normal delivery or go with a different company like Uber eats or Doordash. Their prices are lower and deliveries are faster. Postmates are ranked #147 out of all delivery companies. Delete your Postmates app, trust me.