Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.
ConsumerAffairs has collected 299 reviews and 1,154 ratings.
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,313,342 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Aug. 20, 2012
Your Cold Brew tea is great, with one problem. I follow the instructions to the letter, but am forced to throw out a sludgy bottom inch of mess every time I make it. I fixed the problem after noticing that the staples are the same size you use on the smaller hot-type tea bags. I solved the sludge dilemma by adding 4 regular sized staples to each Cold Brew bag. Please look into a corrective action for I am running out of staples!
Reviewed Aug. 18, 2012
I was excited when I heard about the Tea & Honey. The commercials and the box states it is "sweetened with honey." When you read the ingredients, you will find out that it has sucralose (generic splenda). It was my fault for buying the product without reading the ingredients, but the advertising of the product is very misleading. I know that sucralose is the going thing, but there are actually people who do eat, drink all natural. I'll just go back to my water with fresh lemon.
Reviewed July 22, 2012
Every time I make iced tea, there are grounds in my tea from where the tea bag breaks. I have to strain the tea before drinking, I usually make a gallon. This used to not be a problem. Is Lipton using thinner bags? I always buy the family size. This is really frustrating.
Reviewed July 16, 2012
I have used Lipton Tea for over 40 years now. The past two boxes of tea I purchased, regular, were worthless. It was weak and tasted and smelled as if the tea contains wood shavings. Three bags would not make one 4oz cup of tea. I will not purchase again. It seems Lipton is more interested in profit than quality.
Reviewed June 26, 2012
Sample from PO Box 848, Grand Rapids, MN 55744, GP#K744P-1 - Lipton sample arrived with the Mango Pineapple Iced Green Tea Mix sachet slit, as with a knife or blade of some kind, so I do not trust the integrity of the contents and will not use it. Very disappointing and I hope you didn't pay your sampling fulfillment company very much.
Reviewed June 21, 2012
I have contacted each store listed on the website to try to purchase the Lipton Sparkling Diet Green Tea. None of them have it within a 50-mile radius of Allentown, PA. It was carried by the wholesale PepsiCo distributor in Allentown, PA until recently. If distributors are not going to carry it then they should stop advertising it on the Lipton website.
Reviewed June 16, 2012
I had to throw away 40% (broken) of the bags in a box of 100 (Lipton tea bags). Then when I went online to their website, it gave me no way to contact them about this.
Reviewed June 12, 2012
Is there a secret to getting the lid off the gallon jug of the diet green tea? If so, please let me know or we are switching brands. Thanks.
Reviewed May 8, 2012
Over the past five years, the price of your bottled iced tea has more than doubled. The amazing thing is your average price in my area is $12.62 per gallon, whereas gasoline is $3.85 per gallon and at least 35% of that is state and federal taxes. How can Lipton justify the cost? Does it cost more to produce iced tea they a gallon of gas? I seriously doubt it.
Reviewed May 6, 2012
I'm wondering why you have quit making the Citrus Green Tea to go packets. I've tried the other flavors and Black Tea, and do not care for them. Please bring them back, I'm sure other people miss them also! Thanks for you time!
Reviewed May 1, 2012
Tea bags are not sealed. I bought a large box with two boxes inside. I have to strain all the tea before we can drink it. It is not worth the price we pay. Please try to close the bags.
Reviewed April 25, 2012
Multiple times when I make tea, I use Iced Tea bags and individual tea bags. They rip open and ruin my tea. It isn't cost effective when I constantly have to make it multiple times to get no leaf particles in it. This problem needs to be fixed! I will no longer be using your product!
Reviewed April 24, 2012
For the last several months we have found the tea to be tasteless and not as full-bodied as it used to be. We generally buy 2-3 100 count boxes a month plus 3-4 boxes of the cold brew bags too. We have switched to Great Value Tea Bags from Walmart and we have three boxes of the Lipton tea bags unopened in our pantry and they will remain that way. What happened?
Reviewed April 22, 2012
Your tea bags keep busting and tearing. The tea is dull-tasting. One box tastes fine and the other box tastes dull. I'm going to go to another brand! I've been buying Lipton Tea for years! Lately, the cheap stuff would taste better than yours. I'll make a picture of tea like I always do and one box tastes fine and I open another box and it tastes watery. I make it the same every time!
Reviewed April 20, 2012
As soon as I opened a large 5lbs, 4oz can of sweetened ice tea mix, I noticed it smelled bad so I mixed a pitcher and tried it and it tasted awful. I had to throw the entire can out and go back and buy another one for $7.99. I've been using this for many years and never had a problem before. Bad iced tea mix.
Reviewed April 19, 2012
I purchased Lipton Instant Tea Unsweetened Decaf and have noticed a very fishy smell in this product but I don't taste it. Nevertheless, I became concerned after the following incident: Getting ready for a trip, I put a few tablespoons of this tea in a plastic baggie and left it on my kitchen counter to answer the door. When I returned, my kitten was frantically trying to open the bag--behavior that he only exhibits when offered fishy treats. So, what is going on? The ingredients lists only tea and maltodextrin.
Reviewed April 5, 2012
I have drank only Lipton Tea my whole life - except for when the stores didn't have any stocks when I went to buy tea - and I buy only the largest boxes of tea you all put out. Well lately, not only has the tea not been the usual flavor - I'd say at least the last 3 months equals at least 4 big boxes. But the last 4 100 count boxes have had over half the bags just fall apart when the hot water hits them in the cup and I can't believe that I pay top dollar for your tea bags only to end up with crappy tasting loose tea. I'll be beyond ** off if this next - & maybe my last - time I buy your tea bags & they have no flavor & fall apart as well.
I don't mind paying more for your tea when it taste like it has my whole life & no more than a couple - 2 tops - tea bags fall apart. But I'm not paying you all top dollar for half a box of crappy tasting tea. I will not only buy a different tea but I will buy a different brand all together! I know that the only thing I'm going to hear from anyone - if anything - about this complaint is a standard e-mail: we got your complaint letter & someone will be in touch with you soon. Yeah, that's not good enough so I will copy this complaint & re-post it back here everyday & sending it to your headquarters as often as possible until you all make this right! This is just the saddest thing ever, that you all think you can not only change the taste of the tea - & not for the better - but that you all think that selling me - US - crappy quality tea bags is acceptable. Neither is acceptable! I'm beyond saddened by your company’s actions.
Reviewed April 5, 2012
Just an FYI, I am writing this in regard to your family and original size Lipton tea bags busting! I have used Lipton Tea for years and now I have switched to another brand because of poor quality bags that burst, no matter what I do to try and prevent this. I am now using Great Value and I have no problem with theirs bursting. I really like Lipton's flavor and wish that this wouldn't happen but it happens with every new purchase. Thanks for listening!
Reviewed April 3, 2012
Almost every tea bag in my boxes has been torn! I purchased these at BJ's, which is why I have 300 tea bags! I am very disappointed!
Reviewed April 1, 2012
I have grown up drinking Lipton Iced Tea, but I have never had a box of tea bags have so many torn tea bags. I have, in the past, come across a couple and I understand that every once in a while you get a torn bag and that is okay. But the last box of 48 that I purchased at the Wal-Mart on FM 3009/Roy Richards Rd in Schertz, Texas, at least half if not, more were torn on the bottom right hand corner (with staple facing away from you). I have come to expect better from Lipton which is why I am willing to pay more for your product. This incident makes me question why I pay more when only half of the box is useable.
Reviewed March 30, 2012
I quit purchasing your family size tea bags many years ago because there were too many busted bags that I have opened. I've bought one-gallon bags instead. Out of the nine bags I've used so far, 4 have been busted. It is not worth it to me to buy Lipton if I have to throw that many away and start over again.
Reviewed March 25, 2012
Please tell me you are not discontinuing this flavor. Today, the store had honey and lemon flavor that now has five calories. I do not like it. I want my Lemon iced tea mix back! Please let me know if I will once again be able to buy Lipton lemon iced tea to go sticks mix. Thank you.
Reviewed March 24, 2012
I purchased a 20 fl oz citrus green tea while purchasing prescriptions at Meijer in Michigan City, IN. It was good, cold and allowed me to take a prescription right away. Imagine my stunned surprise when, at home, I continued to enjoy my drink, when something came into my mouth with the liquid. It was queasy. Wondering what I would spit out, it was a piece of paper with a plastic coating on one side and paper on the other. Though it wasn't a big deal, I still wondered where the paper came from. Did it fall from a machine in the bottling process where there might be greasy gears? Did it come from someone's mouth? (ick!) I am writing to let you know, as most good reputation companies would prefer to hear from the customer directly. On the label, it says, "Aug 20 12 CT564 0130TL 021824." Thanks for listening and hopefully, you'll be checking on why it was in my drink.
Reviewed March 24, 2012
I have been drinking Lipton Tea since I was a kid, and tonight I took a drink of a new tea out of a 6 pack. I just got at Kroger on Furguson Rd. and something slimy went down my throat and caused me to throw up until I couldn't breathe. I looked in the bottle and there is mold or something all through my bottle of tea, it is cloudy with dark spots all through it. This made me sick. I can't believe I drank any of this. I have never had anything like this happen to me and don't know how it could. I am very upset that something like this could even happen. I still have the bottle with this stuff in it and think someone from your company should look at it and figure out what it is for sure and I hope I don't get seriously sick from this. I am disappointed with this and would like it if someone got in contact with me so I can find out what I drank. My number is ** and my name is Jim **. Please give me a call. Thank you.
Reviewed March 23, 2012
I cannot get the cap untwisted on the gallon jug of Lipton Diet Green Tea! Is there something special I am not doing? I tried everything except tools. Too bad, I like the product, just can't get into it.
Reviewed March 20, 2012
I have been a lover of Lipton tea for many years. I drink it daily. I just bought a new box of 100ct. regular tea bags and could not believe the change in the flavor of the tea. There was actually no flavor. I thought for sure that I had bought decaf by mistake and went to the cupboard to check the box. It was regular tea and not decaf. It tasted like water! There was none of the usual, delicious flavor that I have been used to. What happened? I guess I will be switching brands.
Reviewed March 14, 2012
We bought our tea at Sam's Club. One box with two inner boxes each containing 24 bags. One complete box of 24 was split near the corner. The other box contained over half with open places but in my husband's anger, he tossed out those bags. I will be glad to mail you this box of tea bags. We do not want it! I worked in quality control for 30 years and know how important feedback can be for a company. Please respond to this e-mail or give me a phone call.
Reviewed March 11, 2012
I have been using Lipton Tea for over four decades. Recently, about six months, the quality of the tea bag is not as strong as it used to be/ I also noticed a decrease in the quantity of tea in the tea bag. Several times, the filter paper on the tea bag falls apart and the tea comes loose in the cup. I wish that Lipton would not drop their standard especially as they have kept their price up.
Reviewed Feb. 29, 2012
Stuff on the Bottle: I just bought a 20 fl. oz. bottle of Lipton iced tea with lemon. The date on the bottle is April 30, 2012. I bought it from a vending machine in a library. About half inch below the sticker, there is dark brown stuff stuck to the bottle! It is inside! I am not sure what exactly that is, but I am disgusted by this and I don't want to drink it anymore. I have a picture and I still have the bottle. I want a refund.
Reviewed Feb. 21, 2012
Why are the bottles so hard to open now? I am so upset. My 70 year mother loves Lipton's 12 Bottle Pack of Green Tea and Lemon Tea but now when we buy this, no one can open these darn bottles. The machine that is tightening these bottles is tightening them way, way, way too tight. This is crazy. This must be changed.
Reviewed Feb. 11, 2012
Lipton decaf iced tea, especially blended for iced tea, tasted so fishy. It's nasty.
Reviewed Feb. 8, 2012
I have purchased a 12 pack of Diet Ice Tea with Lemon product code 01279508 from a local Kmart store. I never looked at the exp date, and sitting at my work desk wondering why my tea tasted a little odd; looking to see an exp date on bottle of August 22, 2011. I’m very dissatisfied with my purchase of this product.
Reviewed Feb. 8, 2012
I buy the large box with 48 Gallon size Lipton tea bags at Sam's. It is the only tea we use and we drink a gallon to 2 gallons a day in my home. I am very dissatisfied with the last 2 boxes I bought. I purchased them both at the same time and they expire Jan 08, 2013. The side seams on almost every bag were not sealed, in both boxes. I tell you it is very aggravating to spend $10 a box for tea and then have a box full of loose tea and a bunch of empty tea bags. I just well have taken that $20 and flushed it down the toilet. We have been loyal Lipton tea drinkers for the past 30 years. But if I buy one more box like that, it will be the last one.
Reviewed Feb. 5, 2012
I have been a fan of Lipton's diet green tea for quite a while now and I usually purchase the pack of 10. While I have no complaints with the quality of the product, I do have to state that the bottles are extremely difficult to open. I have to ask a male colleague or friend to open the bottles for me and this is very frustrating. I am sure that I am not the only one who faces this problem.
It would be great if Lipton would look into this and find some solution. I wouldn't want to switch brands for a reason like - I can't open the bottles!
Reviewed Feb. 5, 2012
The last two boxes of tea bags had the staples fastened to the bag, and ripped the bags.
Reviewed Feb. 4, 2012
The last two (2) boxes of 100 tea bags did not have much flavor. I always buy Lipton tea because it usually has the best flavor. I have not been a happy camper with the last ones I bought. You need to fix the problem.
Reviewed Feb. 1, 2012
The whole box of Lipton decaffeinated tea did not have the string attached to the paper holder, it was very inconvenient to serve the tea to my guests, very embarrassing!
Reviewed Jan. 30, 2012
I am a loyal Lipton tea drinker. I don't go anywhere without bringing a few tea bags with me. I won't drink any other brand. My problem is I just purchased two boxes for work. They have a "Best if sold by date of Dec. 19, 2012". But every tea bag tastes stale or old or bitter. They even have a stale smell. It's hard to describe. I drink a lot of tea. Four or five cups a day. I've more or less thrown half this first box away. I haven't even opened the second box yet, but hoping that box isn't bad.
Reviewed Jan. 25, 2012
Last box of 100-count Lipton Tea bags were terrible. Tag came off of many of them, and others broke open in handling the bags. Tea leaves ended up in the cup. I would like to request a refund but can't find a suitable phone for Lipton customer service.
Reviewed Jan. 17, 2012
We purchase and drink Lipton Tea on a regular basis. What has happened to the tea bags? The tab continually comes off the string and the bag itself seems quite flimsy. We love your teas, and have for years, but this is quite annoying. Thought you might want to check with quality control at the company. You need a spoon to fish the bag from the cup. It’s quite annoying.
Reviewed Jan. 11, 2012
I, too, have been having a problem with tea bags leaking tea leaves in my hot water when I brew my tea. I have been having this problem with the other brands and decided to go to the top and buy Lipton but I am still having the same problem. What is going on? Half of the tea bags burst in my hot water and it is a waste. I thought Lipton was the best of teas. I am very disappointed.
Reviewed Jan. 10, 2012
I would easily provide Lipton with a 5 star rating, if somehow this product defect concerns can be addressed. The tea bags in the box are either missing the staple, or are torn, and the tea leaves ruin the cup of tea. Lipton is, and always has been my preference of tea choices. Lipton is superior in flavor to other teas. My problem is the amount of money I am spending on your product delivered in the bag form, and having to throw the whole cup of tea away, because the tea leaves ruin the cup of tea. Not to mention the cups, that I do not identify the problem immediately, and I waste Splenda and half and half, only to throw it all away. I go through 2 boxes of Lipton Tea bags a week, which would probably last closer to a week and a half or 2 weeks, if there were not defects in the manufacturing of the product. I wanted to contact your company and see if there was some kind of reimbursement, replacement of the product, or resolution for the above problems.
I do not want to offer a consequence. I am not angry. Disappointed, yes but not angry. I am hopeful your company can either reimburse or replace the product. I drink Lipton Tea both in the tea bag form, and powdered iced tea mix. Both products have a wonderful flavor, and I do not want to switch tea companies. I was raised on Lipton, and is my preference since teenage years. I drink quite a bit of tea daily, and feel it is unnecessary to regularly make another cup of tea, because of a production defect. Again, sometimes I catch it and rinse the cup immediately, and other times (most of the time), the tea is made and sweetened, and when I stir the cream and sweetener in, is when I find the tea leaves floating around.
I would appreciate any resolution you can offer, to prevent loss of money on m,y part. 60% of the bags in some of the boxes have one problem or another. On average, 40 -50 percent of the product is not usable. Lipton is a very established household product. That is why, I felt sending a message, and waiting on a response would be the most appropriate approach. I do not want to publicly bash your company. I did not read any of the other complaints, because I didn't want it to alter or interfere with my correspondence. Thank you in advance for anything you can do to compensate me for the damaged products. Hope to hear from you soon. I do not feel that an attorney needs to be involved, unless that is your protocol. Again, I have faith an established company, such as yours will address this appropriately.
Reviewed Jan. 2, 2012
I have purchased Lipton Tea for many years. I have recently been buying boxes that the bags are broken & the tea leaves float in the cup. The most recent purchase had about 15 or 20 of the 100 bags burst in the cup.
Reviewed Dec. 27, 2011
I've noticed an unpleasant taste disparity in different batches of Lipton, Diet Green Tea. When it's good it's delightful, yet other times, it seems overly sweet and tasteless, almost as if it were a completely different product or brand. I went on line to inquire about the disparity in quality, and Lipton doesn't ever have a human customer service rep link to answer questions, or receive comments about their products, but has an automated machine question service. How better to tell your customers: "we could care less concerning your thoughts about our products". I grew up in a loyal to Lipton product household, and still purchase their products today as a result, but after this latest drop in customer care, paired with ripped and un-stapled regular tea bags, I am feeling like I'll be shopping for another brand of tea in the very near future.
Reviewed Dec. 19, 2011
I bought a box of Lipton honey lemon herbal tea bags. Most of the bags were split at the seam. The ones that weren't split opened up at the seam when placed in hot water. This is unacceptable to me since I buy Lipton at a premium price. This has never happened with the Celestial teas. I will not buy Lipton tea again. It is a waste of my money.
Reviewed Nov. 22, 2011
I just recently purchased a box of 48 tea bags. I have had to throw a handful of the bags away because of a tear in the top of the tea bag off to the side of the staple. I have been purchasing Lipton tea bags for many years and never really had a complaint. But the last few boxes I have purchased have been poor quality. In this economy, the consumer can't just throw product away because it is damaged coming from the manufacturer. This is not acceptable. Not sure how does Lipton Tea normally handle this type of issue. A free box of 48 tea bags!
Reviewed Nov. 3, 2011
Bottled Lipton Tea seems it has been watered down. It does not have the good tea flavor it once had. It is also paler in color as I held a recent purchase up against one from earlier this year. After noticing this last few bottles I have bought, I also noticed that it takes more tea bags to make a gallon of tea. I have been drinking Lipton since I was a kid but their product sure is not what it used to be. I will try another brand of tea after all these years.
Reviewed Oct. 29, 2011
I bought a 12-pk of the new Raspberry Brisk iced tea, and the can fell heavy as I was drinking from it. I decided to pour the drink in a glass, and disgusting! At the bottom of the can was slimy yucky disgusting spit looking gunk. I can't get the disgusting sight out of my mind. I will never ever drink from a can again. I am not sure how contaminated the whole drink got, but I am so blessed that I didn't drink the entire beverage.
I would just like the public to know what I found so they will be careful. I don't want a child to end up with a contaminated drink and drink the entire beverage. Too horrible to think about.
Reviewed Oct. 22, 2011
I always buy Lipton tea but this time about half of what’s inside the box was split in half at the seam. Now, I am not a happy camper. I still have the samples and I could send you the box with broken tea bags and all the tea leaves too.
Reviewed Oct. 9, 2011
I found a tea bag sealed and completely empty. I always buy Lipton tea and this was the first time I came across such.
Reviewed Oct. 3, 2011
My husband tried to open the Lipton Pure Leaf Iced Tea in a glass bottle and cut his thumb. Then, he tried opening it with the other hand and cut that thumb too. The bottle was chipped to begin with. I would like to see what Lipton would do for me. It seemed convenient that there was nowhere in their website to file a complaint.
Reviewed Sept. 8, 2011
I've been drinking Lipton tea for many years but the last two boxes (100 count) of the tea tasted awful, and I had to throw them away! I purchased the tea in separate stores and they had expiration dates of 2013, and today is only 9/8/2011. Please look into this as I do enjoy 4 or 5 cups of tea a day. Thanks for correcting this problem. - Bob
Reviewed Sept. 4, 2011
The new boxes of Lipton Green Tea are not green tea at all but black tea.
Reviewed Aug. 25, 2011
The manufacturing quality of Lipton Tea bags has slipped dramatically. The last two boxes of Lipton Tea bags purchased have not been perforated correctly to make removal from the packet easy. You have to be careful not to tear off the entire tab of the string when removing the bag from the packet. This is a very annoying condition and seems to be the result of someone not paying attention to processing equipment -- or they just don't care about providing an easy to use packet.
Reviewed Aug. 11, 2011
I have used Lipton family-size tea bags for years and in the past year, the bags are not sealed correctly inside the flow-through area. I had to throw away a number of tea bags due to tea grounds ending up in my tea. I have tried to locate an email address to make the complaint directly to Lipton but can not locate one.
I have changed to another tea due to the manufacturing defect in Lipton's tea bags. They do not seem to care about their customers or they would have a contact email that was easy to locate.
Reviewed July 16, 2011
I have used Lipton tea since I was 5 yrs old and am now 60. The tea its self has been very good. The last two purchases I made, the packaging has been bad. Not the box, bur the tea bag its self. The tabs were not cut properly,and ended up a lot of times just the string was left. This last 2 boxes, the bags are cut where the staple is thru the bag abd string, allowing the tea to get into the cup about half the time. I am not used to this poor quality from Lipton! If this is not corrected till my next purchase, I will look for a new brand, and will be sure it is not owned by Lipton. Thanks you.
Reviewed July 11, 2011
I bought three boxes of 100 tea bags at Sam's Club and two of the three boxes have bags that do not have staples to seal the tea in. It just went into the water like loose tea so I threw the 200 tea bags.
Reviewed Dec. 27, 2010
Although other tea companies don't use laboratory animals for testing, Lipton does, according to a petition drive by PETA. The techniques of torturing these animals are put through that made me ill and people like me who have been using Lipton products should be aware. I won't use Lipton or Unilever products again until this is remedied.
Reviewed June 22, 2010
I have been drinking Lipton Diet Greentea thinking it was okay to help you lose weight and it's suppose to be good for you. After increase of blood pressure, swelling in my leg and ankles, jittery feeling and nervous feeling, I decided to visit the doctor. There I discovered it's not a decaffeinated drink. It is full of caffeine and it may contribute to my increase heart rate, jittery feeling and other complaints. I looked over and over on the bottle and no way on the bottle stated it is decaffeinated. The drink misleads people into buying it because they think it's safe because it is diet. I feel that Lipton Diet Greentea need to have information on the bottle stating that it has caffeine in it.
Lipton Tea Company Information
- Company Name:
- Lipton Tea
You’re signed up
We’ll start sending you the news you need delivered straight to you. We value your privacy. Unsubscribe easily.