Consumer Complaints and Reviews
When the cold brew tea came out I was excited. It tasted great, until about 7 months ago it has gotten horrible! I sporadically keep buying cold brew tea at different times to see if it has gotten better and it hasn't. Lipton told me it was my water? I have a reverse osmosis filter, how is it my water? And, why was the tea fine with the same water for the earlier batches of tea? I just have to find a better tea and make Iced Tea the old-fashioned way.
I have been a Lipton customer for 30 years plus, very disappointed in new packaging. Half the bags I use to make tea with ends up breaking and I get a cup full of loose tea leaves. I am so tired of remaking tea in the morning because of your brand and the changes that were made to packaging. It's time to move on...
Lipton was our go to daily tea. Since the new packaging and lesser quality, I have not enjoyed it at all. However, I find that in a restaurant, the old individually wrapped tea bags still have the taste we were happy with. If the tea can be made for commercial customers, why can't the public buy it as well?
I was fine scanning the reviews until I came to the notes about worms in the tea. Nowhere do I see answers or replies to these reviews. I can't imagine that none were sent, but I wonder. If I ask a simple question, for example, how do I open the gallon jug of Lipton green tea and iced tea, will I get a response? I've resorted to laying the jug on its side and hammering at the lid to loosen it. And just for the record, I don't buy Lipton dried teas because none of their flavors are strong enough for a true flavor. What a shame. The powdered method of stretching the tea leaves seems to have been a failure. They're just messy to use now.
I have been using Lipton Tea Bags for years and the recent changes they have made to their product is very horrible! They should go back to the individually wrapped tea bags and back to the original recipe that Lipton is known for. The new foil tea bags are stale and are not the same product or quality that is Lipton! The new tea bags do not have the great aroma that the original ones did and do not taste the same as the original Lipton Tea does. Please Lipton go back to your original recipe and the individually wrapped tea bags or I will go to a different brand. Thank you.
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My mother is from the UK and I have been drinking Lipton for as long as I can remember almost 70 years. I have become upset with the recent changes in your product and packaging. Let's begin with the packaging. Please bring back the individual tea bag packaging. I can no longer carry tea bags in my purse (tea powder lands in the bottom of my bag). I cannot discreetly remove a teabag from my purse and place it in my cup. I now have to carry a Ziploc bag. Ugh!
These 25 count "gold sleeves" in the 100 count box are a bad marketing idea. I would so enjoy opening my box of Lipton tea and enjoying the moment of the aroma that filled the room would bring back memories of a steeping pot of tea. That aroma is not there anymore, I believe you have also changed your raw tea selection, purchasing a lower grade of tea. I decided to start looking for a new tea, sad to say to the Lipton Tea Company. Please bring back individual wrapped tea bags and your high quality of tea... Your customers can tell things have changed and I am sad to say goodbye.
I just purchased, as I have for years, a 12 pk of Lipton Diet Green Tea Citrus. I like it because it reminds me of kool-aid and I like to put it in the freezer to get icy. Anyway, I was anxious to open a bottle and started drinking when I noticed this foul odor. At first it smelled like B.O. Then it got stronger and had a more chemical smell. I poured the tea into a glass and no smell, but the bottle is emitting a horrible chemical smell I can't get rid of. I don't know what this is, never smelled it before, but I think it's got to be dangerous. Once you get it on your hands, it's hard to get off. Beware!
Diet lemon ice tea - Been buying for years. This week it tastes differently and not in a good way. Almost like the citric acid was gone. Did they change the formula or was there a mistake in the factory and it was labeled wrong?
I recently purchased a box of decaf tea bags when I noticed the new foil wrapping - great I thought, only to be disappointed that each bag is not wrapped so when I open the foil packaging I'm not able to reseal it. I thought what was the point of stay fresh wrapping if when I open it I can't reseal it so my other tea bags get stale tasting. At least put a closure on the foil so the packaging can at least try to keep my tea bags kinda fresh.
I've been a lifelong Lipton iced tea drinker (50 years) and a gallon every couple of days. My choice for making iced tea was the gallon bags. Although I noticed it tasted weaker I really thought it was my taste buds. Good to know it's not just me! But the thing I've noticed with my recent purchases is my bags are now splitting open every time. I never had an issue before and now it is constantly. To Lipton: make a change or lose your customers and market share!
Still love my 100 ct. Lipton Tea Bags. Reading other reviews & realize, you can't please everyone. I don't mind the new package. Same product & understand the need to save on manufacturing today. Don't have any issues with product.
I've been drinking Lipton Diet Green Tea Citrus for several years. I purchased a 12 pack of bottles at Walmart on Oct 7th of this year. The first bottle I only drank half of because it hardly had any taste and no sweetness at all. I also noticed that it had some brown sediment in the bottom of the bottle. Well I thought maybe it was just a bad bottle and opened two more and tried them. Same thing. No taste and sediment in the bottom. This is the only thing I drink other than coffee and water so I'm very disappointed!
After 50 years of drinking Lipton tea every day (in recent years from tea bags in the 100 box), I am abandoning this product. Life is too short to drink bad tea, and Lipton is no longer of good quality on a consistent basis. Frequently now it is just not even drinkable.
I am a 65 year old woman who has used Lipton teabags all her life. Since they had their 100 year anniversary, they changed packaging and lowered the amount of tea in the bag. They don't stay fresh, and I must use less water, giving me a very 'small' cup of pleasure! Please go back to individual wrapping and bring back the product you are known for. I might as well drink Tetley, for what I'm getting now!!!
There were tiny, moving, alive insects in tea bag which was opened by chance. I have been having your tea for years.
I had been buying Lipton tea for years mostly for iced tea. My husband drinks a gallon of iced tea every two days. Ever since Lipton changed their 100 tea bag packaging and made it all fancy, they made the tea bags smaller and raised the price. Plus, the tea really does not taste that good anymore. We bought Luzianne tea and made it the same way as we did the Lipton and were very surprised at how much better the Luzianne tea tasted and the price was over $1.00 less.
I buy the family size tea bags and the tea now tastes like mud without the paper wrapping to keep it sealed. Color of the brewed tea is now chalky looking. No longer buying Lipton Ice Tea.
Very bad. Lipton has lost its name. It is not like before. Don't ever dare to buy it anytime.
I have been buying Lipton Tea for 35 years! My last two purchases of 100 tea bag boxes have been a disappointment. What happened to the beautiful aroma filled taste? I decided to start looking for a new tea, sad to say. To the Lipton Tea Company... If you think your customers cannot tell something has changed you're WRONG!!! Maybe I will start buying whatever Starbucks uses because their tea taste way better than Lipton taste!! Saying goodbye to Lipton tea until they go back to their original formula!!
I wasn't a fan of tea as I grew up drinking coffee. That was until I discovered Lipton Milk Tea a few years back when a milk tea frenzy of sorts hit the country. I was surprised at how nice the milk tea tasted. It was sweet but that's wasn't much of a problem. It was a bit pricier than Lipton's regular teas but it was still a good alternative to coffee whenever I felt like lowering my caffeine intake. :)
It's no secret that Nestea is the much more popular brand of iced tea in our country. However, I've always been a bigger fan of Lipton, even to the point where I instantly recognize when a restaurant serves Lipton Iced Tea instead of Nestea. The problem is that Lipton doesn't sell one-liter packets like Nestea, so for someone like me who lives in a dormitory and cannot buy the big cans from supermarkets, there was simply no way for me to get a hold of it.
So imagine my delight when one weekend afternoon in the supermarket a few weeks ago, as I was walking through the powdered drinks aisle, I saw Lipton Lemon Iced Tea in one-liter packets. I was ecstatic! I grabbed about 10 of those packets then hurried back to my dorm to try it out. But I was a bit disappointed... For whatever reason, the taste is not the same. I can't put my finger on it, but it's just... different. And I hate to admit it, but Nestea Lemon Iced Tea actually tasted better than the Lipton one. I was heartbroken... After waiting and hoping for so long for Lipton to finally produce a packet version, it wasn't what I expected at all.
For anyone else here who loves iced tea as much as I do, do you taste anything different with Lipton's lemon iced tea packets? Maybe I just got my hopes up for nothing... But I'm pretty sure it's not just my imagination that the Lipton Lemon Iced Tea packets don't seem up to par with the usual Lipton teas that we've come to love. Maybe I'll try one their more premium flavors one of these days. But for now, looks like it's back to my tried and tested Nestea Iced Tea.
Lipton is probably my go-to brand when it comes to tea. Of course, they won't compare to Coffee Bean and Tea Leaf when it comes to taste and quality, but come on, not everyone would pay at least Php500 for a canister of tea. CBTL teas are for more festive reasons like rewarding yourself after a week of hard work or as a gift to a friend on Christmas Day, but for everyday drinking, Lipton is by far the best. I've tried Gold Leaf and Celestial, but these brands probably will take you one than one teabag to achieve fullness of taste. Twinings also has great-tasting, but also expensive. I also haven't found Twinings teas in smaller packaging. If they did so, they'll probably beat out Lipton in the market. Lipton stays true to the flavors it promises. Their green tea is the best. You can not only taste the authentic matcha goodness, but the warm gush of the tea from your throat to your stomach is oh so powerful.
I bought my mom their Yellow Tea variant and she enjoyed it immensely. It is rare for my mom to like cold tea (she does not even order those fancy milk teas sold everywhere) but upon tasting Lipton's yellow tea, she did her own concoction of evaporated milk, coconut sugar, tea and some ice. She let me have a sip and the child in me sprung out because of how playful the taste was (on considering my mom made it for me :P) We went to a duty-free grocery lately and I found this green tea with lemon and ginseng variation of Lipton. It caught my eye and grabbed one box. I was also surprised that the green tea only flavor was more expensive, but I went ahead and bought. I just had my first mug of that flavor and it is bursting with that zingy lemon flavor and that pungent ginseng note that married well to the herbal aroma of green tea. This is by far the best variant of Lipton I've tried and will definitely buy it again when the chance arrives.
This is just tea, so it's not as a pressing a concern such as car insurance or healthcare. But for the interest of fairness, I'll share my one criticism. I noticed that the 10-tea bag packs of Lipton are disappearing in the market. I've been to numerous grocery stores and all I see are those 15 or more packs of tea. I am wondering what happened to the smaller packs. I hope it's not gone for good. I'm also a fan of their bottled iced teas, my favorite is their Honey Lychee flavor. I am suggesting that they also come up with bottled unsweetened green or black tea. I believe that will be a bestseller, especially in a culture that now gears towards healthy eating (and drinking). I also would suggest them to try out more tea combinations, like creating their own Sleepy Time blend, or other blends that can contribute to certain bodily concerns (weight loss, fatigue, etc.).
Being on a heavy side and with history of heart ailment, diabetes and kidney disease, I decided to have a change of lifestyle. I used to have soda as my daily drink with just a bit of water intake daily. I know it's not healthy thus, would like to change that bad habit. With my latest APE (Annual Physical Exam), I have an elevated cholesterol. A friend of mine said that she used to have high cholesterol too and she took Green tea daily. I asked my doctor about the health benefit of it and if it is true that it lowers down cholesterol in which she responded yes. So, I bought a box of Lipton Clear Green Tea and began to drink that in the morning in the office.
At first I didn't like but I have to because it's beneficial to my health. I realized it's an acquired taste because eventually, I began to love it. From once a day, to twice a day and now I cannot live a day without drinking green tea. Even if we have meetings, planning sessions or simply meet up with friends, green tea is now my choice of drink rather than coffee or soda and even iced tea because iced tea has the same amount of sugar as soda. I had regulated cholesterol since and have been recommending green tea - Lipton in my case since it has been the reason for my lowered cholesterol. Therefore, I'm happy with green tea and I'm happy with Lipton.
Lipton, maybe, I think, is one of the best teas in the Philippines (compared to other "mainstream" brands for tea). Their iced tea tastes one the best. I really like Lipton iced tea to death!! If you want good iced tea, then you should consider Lipton in the teas you are selecting. :)
We try to lay off the carbonated sodas (because of the aspartame) as much as we can, so our alternative is ice tea. We love Lipton's bottled red tea, which is often out of stock in our local grocery. We buy bottles of it during board game night. This is also what we serve when we have visitors at home or when we want to binge watch on our TV series or when watching movies at home or in the theaters.
I recently made my pitchers of tea as normal... I use the gallon size. The tea started tasting sweet... I don't drink sweet tea. What is going on with Lipton? Has anyone else had this problem?
I live in Macau and I was use to have milk tea by Lipton black tea at the morning and somehow I always have some symptom of Meniere's disease from time to time, that really affecting my work. One day I start to having coffee also with milk every morning just for feeling of freshness, then my symptom stop, and I'm not thinking so much, just happy about it. Until I try a cup of that Lipton black tea, I realised maybe that is the reason. So I stop for a month then try again, still dizziness for testing few times. So I decided to say something.
For a number of years I have been buying the Lipton Green Tea with flavoring such as cranberry pomegranate. This comes in a box in individually sealed single serve bags. My wife and I pride ourselves in attempting to create the least amount of landfill waste as possible and we dispose of a considerable amount of waste in our compost bins. I was always happy that I could dispose of the used Lipton tea bags and packaging in compost.
Recently, the packaging has changed and is now a shiny, glossy ink-covered wrapper. In addition, the bag tags that I used to grab to pull my tea out of the pitcher no longer stay on after steeping. They fall off in my fresh pitcher of tea. I'm left with fishing them out with a slotted spatula. I have also suddenly noticed the wrapper says 'contains soy'. How does quality tea contain anything other than tea? When did tea plants and soy plants start cross breeding? I've done some research and am even further disappointed by my findings. I will discontinue buying Lipton tea after this box is finished. It's disappointing in this country, we can't even buy a safe, healthy glass of tea without looking at the ingredients and processing.
Yesterday I opened a new box of my "old standard" Lipton Tea that I have been drinking for over 60 years and seen 2-3 package changes in that time. Only this time all the tea bags are open to the air and stacked in a box that cannot be sealed. I have a small bed and breakfast and long ago quit buying the specialty teas that are package jointly - i.e., several bags in one package. My guests typically refuse to use them. They feel that the bags have been handled when one guests reaches to get out a loose bag.
The pretty gold foil may keep the bags fresh and clean, but it has to opened to be used, and then all the bags are open and exposed and my guests today complained. I suppose Lipton thinks they are saving money and/or the Universe, and I will certainly be saving money because I can't buy a product that guests won't use. I don't even much like knowing that the bags I use even if only for me are constantly open. How disappointing. And indeed, the tea, once brewed, seems much weaker. I remember when I was a teenage drinker many many years ago that I could get two good cups of tea from one bag. I remember the day when that was no longer true. But not be able to get even one really nice cup of tea from one bag adds insult to injury.
I have been drinking Lipton tea for 47 years. Since the packaging change I had noticed that there was nearly no taste nor aroma. I thought I had a box of stale tea so I bought another box and it was the same. Then I thought maybe it was me and I was losing my sense of taste (although I have no problem tasting anything else). I also noticed I got no pick me up from the tea. I complained to my sister who looked it up and found that many people have been complaining about the same exact thing. I cut open a tea bag and the contents consisted of a fine powder NOT cut tea leaves. I do NOT believe that there is even real tea in these bags.
Then I saw video of a consumer cutting open a tea bag that had live worms in it. Lipton responded saying those were NOT live worms but rather flavor crystals. Since when do flavor crystals move and curl??? I feel like Lipton Tea has slapped me in the face. 47 years I had been faithful to Lipton but that does not seem to matter. They have been ripping off the consumers since the package change. I have now switched to another brand. I DIVORCE myself from Lipton. Their brand can no longer be trusted.
Lipton Tea Company Profile
- Company Name:
- Lipton Tea