Lipton Tea
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Lipton Tea

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Last updated: Dec. 9, 2017

226 Lipton Tea Consumer Reviews and Complaints

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Verified Reviewer
Original review: Dec. 9, 2017

Have bought Lipton tea with citrus diet. For many years, here lately I will buy seven gallons and about four will have a horrible taste. Have to pour them down the sink. What has happened?? If this is a new formulary it's absolutely awful... Please go back to making delicious tea... Wished I could be compensated. I have dumped out six bucks worth of tea per week for several months now...

Verified Reviewer
Original review: Nov. 25, 2017

I have purchased the Lipton Green Tea Citrus in the gallon size for many years. This time my entire family finds that the taste is different and NOT in a good way. It has a more acidic taste... What has changed, it's awful!

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Verified Reviewer
Original review: Oct. 20, 2017

I bought a box of 100 tea bags yesterday and did not know things have changed because they have always been a trusted tea of quality. I was surprised to see they were not individually wrapped like before which means no taking them with me easily. The real problem is the quality of the tea. It doesn't look, smell, or taste the same. I thought maybe it was just me thinking the bags were smaller too, so I came online to see if I was nuts about all of this, but now know I am not. What is wrong with you Lipton? I grew up on this tea and know what it is supposed to taste like and look like and you've gone and screwed it all up! The almighty dollar is not everything! The world is bad enough and going to heck in a handbasket without our tea doing it too! I just spent $4 ON SALE (normally $6) for cruddy tasting tea. The flavor is NOT there. The smell is NOT there.

I am tired of these companies doing this to us. Two quart ice-cream is now one and a quarter quarts for the same or higher price. EVERYTHING and EVERYONE is messing us over for profit! Maybe quit paying your CEOs so darn much money and take care of the consumers! I never thought my Lipton tea would fall to this level. I have tried many teas during my life and always came back to Lipton. This is SO wrong what you have done to us Lipton! My morning is ruined and I see many mornings ruined because there are 99 tea bags left. Even if I doubled up and only had about 50 mornings left by using two tea bags the taste and smell would not be the same. I guess I should just return this stupid box and get my money back. You're blowing it, Lipton. :(

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Verified Reviewer
Original review: Oct. 11, 2017

Lipton tea in the gallon family size has changed negatively. The tea is very weak tasting after brewing. I thought if maybe if I let it steep for an extended amount of time this would help enhance the flavor. I let the tea steep for an hour but still got the same diluted tea taste. The tea smell has changed as well. I have been purchasing this product for the last 15 years, but not anymore. I am very dissatisfied and I WILL NOT be purchasing Lipton brand tea again. This product is garbage. Shame on you Lipton.

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Verified Reviewer
Original review: Sept. 10, 2017

Grandmother fixed us Lipton Iced Tea every summer. It tasted best on the second day. We drank it hot every winter. I'm 62 now and use Lipton Cold Brew in summer adding an herbal peach bag for variety sometimes. It's so easy and tastes just as good as brewed. My brother and I did a taste test one day to verify. We couldn't tell the difference though he was sure he would. The Lipton Tea pyramid bags were genius. So flavorful. I see they've put out a concentrate liquid. Will have to try that but will always enjoy my tea just as Lipton originally provided; rich and comforting.

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Verified Reviewer
Original review: Sept. 9, 2017

I have been a lifelong user of Lipton teas, also my parents & grandparents. In the last year, I have become increasingly disappointed in your tea. It is no longer flavorful, does not smell like tea (fillers, I've read) and apparently, according to recent reads, uses 50% more pesticides than other teas. It's time to go back to your roots!! NO ONE wants more pesticides today... and fillers are just cheapening your product and turning customers away! If you continue along this path, you will be losing the one thing you need... your customers base! My family & I are already checking out other teas and are no longer buying Lipton!

Verified Reviewer
Original review: Aug. 18, 2017

After several months and boxes of Lipton I am considering switching so googled to see if it was just me and found these other posts. In the past I was always able to get 2 cups of flavorful tea out of each bag and now am not happy with even the first cup. I thought maybe they were putting less tea per bag but seeing the other posts realize it may be filler? I drink regular but have tried Salada decaf and was not at all happy with that. I didn't consider myself a tea expert, but there is a very noticeable difference in Lipton over the past year. If cost cutting is the issue, please go back to basics and I'd pay a little more for the flavor I remember!

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Verified Reviewer Verified Buyer
Original review: Aug. 12, 2017

The local stores no longer carry Lipton loose tea. Also the new tea bags are not filled with 'actual' tea but ground up "stuff" that has no appearance or smell of "tea". As a 50 year+ user of Lipton tea I am very unhappy with the current tea situation.

Verified Reviewer
Original review: Aug. 6, 2017

As many reviewers, I too am a southerner who grew up on Lipton Tea. Having been served it at every family meal by my mother and grandmothers as well as aunts. No other tea tasted the same and just would not do. Several years ago I gradually moved to decaf and then to green tea, Lipton of course. The tastes were different but not unpalatable. I adjusted easily and because I wanted to have a healthier and "cleaner" diet, I made sure to always use filtered water as well. The last time I purchased Lipton I noticed the taste was off, but like others, thought it was just an off batch. This time there is such a chemical taste and complete lack of tea flavor whatsoever that I simply couldn't drink it at all. At first I thought maybe there was soap residue in my glass, so I rewashed it. Then the tea pitcher. No change. Bitter, chemical, weird aftertaste. Completely disgusting. It even smells different. Is there even tea in these bags or is it potpourri?

Honestly it's very sad. In the south, a glass of iced tea accompanies everything at every occasion. From births to deaths, weddings to heartbreaks and every occasion singular or communal you can imagine. Lipton was dependable and is no longer. Lipton has lost a 40+ year Lipton tea buyer in not only myself but also the generations who follow in my children. That doesn't make good business sense. But what's most concerning is the faith so many have - or had in this company. I'd love to ask... What's in your tea bags now Lipton? Because it isn't tea. What damage has been done or is being done by fillers?

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Verified Reviewer
Original review: Aug. 1, 2017

I was raised drinking Lipton tea. I noticed in the past year or so that it doesn't have the flavor it once had. Also noticed when I opened the package, the aroma of tea, just isn't there. Today I bought a competitor's tea, opened the box, AHHHH, tea! Whatever you've done, you've lost a lifelong customer.

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Original review: July 6, 2017

As a southerner, I have always drunk a great deal of iced tea. My mother made great tea everyday using Lipton loose tea leaves -- great! I have always preferred Lipton tea bags -- five family size to make a pitcher. But the quality seems to have changed since you changed your packaging -- more dusty residue, less strength. I am searching for a new brand.

Verified Reviewer
Original review: June 26, 2017

I would just like to parrot the negative responses I've read so far. I would also like to add that as we have learned from Ralph Nader, the American consumer is one of the most powerful groups in the world. You can see what the American consumer has done to media moguls, like, O'Reilly, Hannity, Limbaugh, Ailes, the list goes on. All brought to their knees by the American consumer forcing advertisers to stop advertising their products for sale to consumers. This power is always downplayed or skipped over completely. It's still true.

Verified Reviewer
Original review: June 23, 2017

I drink iced tea throughout the day, every day. I grew up drinking Lipton Tea and as an almost 70 y/o, I have only ever bought Lipton Tea. But, what is in the yellow box bearing the name Lipton does not even smell, or taste anything like tea, let alone Lipton Tea. Initially I thought maybe I got hold of a "bad batch"/box but the second box of 100 was worse than the first. So, I thought it must be my taste buds gone awry until... I Googled, and found the reviews posted here... until I googled "What has happened to Lipton Tea." Oh my what have I been drinking? So, I am holding on to both boxes just in case... Disgusting.

Verified Reviewer
Original review: June 11, 2017

I have grown up drinking Lipton Tea. It used to be one of the best teas available. Not anymore. It's a disgrace! It is the worst tasting tea I have ever had! It's bottom of the barrel. I'm not even sure it is tea. Price has gone way up & it tastes like rancid dish water. How dare they screw people. They ought to be ashamed of themselves. Then they have the nerve to tell people it's their water. Lipton tea is the worst tasting crap they try to pass off as tea! It taste like dried stale parsley. I highly do not recommend wasting money on it. It's disgusting. Lipton tea used to have a great reputation. Now it sucks! Do not buy it. Ever!!! They obviously do not care about their customers!

Verified Reviewer
Original review: June 6, 2017

I recently was surprised when purchasing a new box of Lipton family size iced tea bags that the box was smaller and that the once individually wrapped bags are no longer wrapped with the paper wrappers. They claim on the inside of the box that their packaging has changed but not their tea and removed the paper wraps to help reduce their environmental footprint.

I have drank Lipton tea for many many years and the main reason I have stayed a customer for so long was the quality of the tea and the individual wrappers that I can just toss in a bag and not worry about the tea bag getting contaminated. I immediately noticed after brewing my first cup with the new bags that the strength of the tea was much weaker. The new tea bags are also noticeably smaller. I steeped both bags the same amount of time. I no longer get the caffeine jolt with the new bags that I did with the old ones.

It's pretty sad to see all these companies lowering their standards and trying to trick the public by lowering quality and the size of their products. I've noticed it from everything to smaller crackers and toilet paper rolls and now less tea in the tea bags. It's unfortunate for Unilever that they decided that profits outweighed the quality of their product. Reluctantly I will check out Luzianne tea and see if the quality is better. Hopefully Unilever will get their act together and bring back the good tea with the individual wrappers. Don't fix what's not broken I always say.

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Verified Reviewer
Original review: May 25, 2017

Lipton Tea prices and quality have switched places. It happened with Southern Sweet Tea first. Most recently $15.00 for a box of 18, now it's Lipton's Spiced Chai $18.00 for a box of 18. They may make good tea just not THAT good, I'll be buying something else from here on out.

Verified Reviewer
Original review: May 24, 2017

I've been a loyal Lipton Tea drinker throughout my life. In the past 2 years, there has been a noticeable change in the quality of their product. The bags are no longer packed in envelopes in the box. The tea leaves look finely ground. The tea is much weaker than it used to be and as another reviewer mentioned, the bags also seem weaker and break when in hot water from time to time. Just a note: I drink iced tea, not hot and I have always followed the instructions on the box. So something seems to be up with the quality of their tea and the materials used for their bags. Cutting down on costs? I have since changed to a brand that is as good as Lipton used to be.

Verified Reviewer
Original review: May 5, 2017

The taste of Lipton black tea is why I purchase their product over others on the market; however, Lipton has recently decided to remove the individual papers that wrap each tea bag. Those paper packages not only keep the tea sanitary, but most importantly, it keeps the taste UNIQUELY fresh, crisp, & delicious! Now, without the wrapping, the tea has a VERY un-pleasant, common, dirty taste. As a southerner who enjoys tea daily, this problem just can't be ignored! I hope Lipton quickly returns to their higher standard & puts the papers back on!

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Original review: April 6, 2017

This is not so much of a complaint as a plea. I buy the box of 20 green tea lemon flavoured tea bags tagged. Have been buying for years and love the tea. Recently the tea bags keep splitting and breaking when you put it into hot water. I went through 3 bags and each one broke spilling tea leaves. Please could you make the bags stronger. I love Lipton and don't want to use other green tea but I'm wasting money throwing away cup after cup of broken tea bags.

Original review: Feb. 21, 2017

Tea is not as fresh as it used to be before new packaging. The tea labels disintegrate when I drop the bags in hot water. After 30 years of being a Lipton tea lover, I am ready to hunt a better tea. I always have bought the 100 single bag count regular brew.

Verified Reviewer
Original review: Feb. 13, 2017

Approx. six weeks ago, our local Walmart supercenter stopped stocking Lipton ice tea with lemon in bottles. When I asked store associates about the missing product, they advised that Pepsi stocks the product for them and could not explain the empty shelves. I found that Piggly Wiggly nearby was also out of stock. I traveled to La Crosse, WI. And found that the Walmart stores (2) there were out of stock, as well as several other major grocery stores that normally carry the product. It was suggested by a few store employees that there may be a distribution problem. I could not find any notice of same.

While I do not drink the product, my wife drinks several bottles a day and what she wants, she gets. For now she fallen back on a brand only available in La Crosse, WI. And requires a two-hour round trip drive to fill her wants. My concern is limited to the lack of information from Lipton and from the local (SW Wisconsin) stores about a sudden departure of a popular product. Is there a problem we need to know about?

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Verified Reviewer Verified Buyer
Original review: Feb. 10, 2017

When the cold brew tea came out I was excited. It tasted great, until about 7 months ago it has gotten horrible! I sporadically keep buying cold brew tea at different times to see if it has gotten better and it hasn't. Lipton told me it was my water? I have a reverse osmosis filter, how is it my water? And, why was the tea fine with the same water for the earlier batches of tea? I just have to find a better tea and make Iced Tea the old-fashioned way.

Verified Reviewer
Original review: Jan. 27, 2017

I have been a Lipton customer for 30 years plus, very disappointed in new packaging. Half the bags I use to make tea with ends up breaking and I get a cup full of loose tea leaves. I am so tired of remaking tea in the morning because of your brand and the changes that were made to packaging. It's time to move on...

Verified Reviewer
Original review: Jan. 18, 2017

Lipton was our go to daily tea. Since the new packaging and lesser quality, I have not enjoyed it at all. However, I find that in a restaurant, the old individually wrapped tea bags still have the taste we were happy with. If the tea can be made for commercial customers, why can't the public buy it as well?

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Verified Reviewer
Original review: Jan. 5, 2017

I was fine scanning the reviews until I came to the notes about worms in the tea. Nowhere do I see answers or replies to these reviews. I can't imagine that none were sent, but I wonder. If I ask a simple question, for example, how do I open the gallon jug of Lipton green tea and iced tea, will I get a response? I've resorted to laying the jug on its side and hammering at the lid to loosen it. And just for the record, I don't buy Lipton dried teas because none of their flavors are strong enough for a true flavor. What a shame. The powdered method of stretching the tea leaves seems to have been a failure. They're just messy to use now.

Original review: Dec. 30, 2016

I have been using Lipton Tea Bags for years and the recent changes they have made to their product is very horrible! They should go back to the individually wrapped tea bags and back to the original recipe that Lipton is known for. The new foil tea bags are stale and are not the same product or quality that is Lipton! The new tea bags do not have the great aroma that the original ones did and do not taste the same as the original Lipton Tea does. Please Lipton go back to your original recipe and the individually wrapped tea bags or I will go to a different brand. Thank you.

Original review: Nov. 27, 2016

My mother is from the UK and I have been drinking Lipton for as long as I can remember almost 70 years. I have become upset with the recent changes in your product and packaging. Let's begin with the packaging. Please bring back the individual tea bag packaging. I can no longer carry tea bags in my purse (tea powder lands in the bottom of my bag). I cannot discreetly remove a teabag from my purse and place it in my cup. I now have to carry a Ziploc bag. Ugh!

These 25 count "gold sleeves" in the 100 count box are a bad marketing idea. I would so enjoy opening my box of Lipton tea and enjoying the moment of the aroma that filled the room would bring back memories of a steeping pot of tea. That aroma is not there anymore, I believe you have also changed your raw tea selection, purchasing a lower grade of tea. I decided to start looking for a new tea, sad to say to the Lipton Tea Company. Please bring back individual wrapped tea bags and your high quality of tea... Your customers can tell things have changed and I am sad to say goodbye.

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Verified Reviewer
Original review: Nov. 18, 2016

I just purchased, as I have for years, a 12 pk of Lipton Diet Green Tea Citrus. I like it because it reminds me of kool-aid and I like to put it in the freezer to get icy. Anyway, I was anxious to open a bottle and started drinking when I noticed this foul odor. At first it smelled like B.O. Then it got stronger and had a more chemical smell. I poured the tea into a glass and no smell, but the bottle is emitting a horrible chemical smell I can't get rid of. I don't know what this is, never smelled it before, but I think it's got to be dangerous. Once you get it on your hands, it's hard to get off. Beware!

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Verified Reviewer
Original review: Nov. 10, 2016

Diet lemon ice tea - Been buying for years. This week it tastes differently and not in a good way. Almost like the citric acid was gone. Did they change the formula or was there a mistake in the factory and it was labeled wrong?

Verified Reviewer
Original review: Oct. 30, 2016

I recently purchased a box of decaf tea bags when I noticed the new foil wrapping - great I thought, only to be disappointed that each bag is not wrapped so when I open the foil packaging I'm not able to reseal it. I thought what was the point of stay fresh wrapping if when I open it I can't reseal it so my other tea bags get stale tasting. At least put a closure on the foil so the packaging can at least try to keep my tea bags kinda fresh.

Lipton Tea Company Information

Company Name:
Lipton Tea