Instacart Reviews

Instacart tried charging me $99 for a membership I never requested. I previously had Instacart through Costco, no longer have Costco. The Instacart site would not allow me to cancel the membership. Tried the chat bot, and would not allow me to cancel. Had to call senior support. What a scam.

Delivery person packed all my items in one bag, upon unpacking the bag there were not only several missing items, 2 items I didn’t order, but most importantly there was some sort of slimy liquid spilled throughout the entire bag, ruining everything inside. I reported the incident and told Instacart that I was concerned, that this is in fact a safety issue and I wanted a full refund because I couldn’t risk eating food or feeding food to my family that was covered in an unrecognized substance, Instacart denied my request and said it is ineligible for a refund. They charged me for a full order that was not only incorrect, but completely spoiled. I would never recommend them to anyone and I will be telling everyone I know and come in contact with to stay far away from instacart as their customer service is terrible.

I ordered groceries through Instacart on May 22, 2025. After about an hour, the delivery person said they had checked out. However, a short time later, I was informed the order had been cancelled and another driver was doing the shopping. I waited 3 hours for the delivery. I later noticed extra charges to my credit card. The Instacart people told me that the automatic hold charge was due to a couple of added items, but those items had already been paid for according to my Kroger receipt. I was then informed that the automatic hold would disappear within 7 - 10 business days. Well, 22 days have passed and Instacart will not resolve the dispute.

If I could give 0 stars I would. The app accepted my Snap payment then charged my bank account. The specialist refused to understand that there had to be a glitch in the system. Instead of helping me, they ended the chat. This is not the first time I have had an issue. They used to be reliable. Now they are a liability. I feel like I got robbed and there’s nothing I can do about it. Don’t use!!!

I don’t understand this company. They have an application, you download the application, you place your order, you put your money invest on this company products but there’s no way they can tell you if they have the product or not at your end. There’s no way for customer to know if they have a product or not before investing their money, but they don’t have they cancel your order. And then you have to wait seven days for your money to return to your bank and then when you go and check with your bank, the money is not there. You have to call them again they don’t have a invoice number so at least you can dispute your case with PayPal. It is big mess.

Horrible. They just are a bunch of crack dealers high on robberies. They deliver elsewhere and then call text and come to the door and pound to make you open it. Pushing you also to take things from other doors (opened? tampered?) it is just Dangerous. I am in NYC and there are robberies everywhere. Instacart won't even help, they won't refund. They keep pestering, bullying, gaslighting, hanging up and handing to the next and next and next person on chat. I lost all my money to my groceries and now someone else has it. MY DOOR DOES NOT EVEN LOOK LIKE THE DOOR THEY PUT IN THE PHOTO .. and as we all know we need groceries to live. So it is a straight out attempt to kill people without foods and water. What if they have babies??? I won't have water and food when I run out. Let's see how long I can do it .

I recently had an incredibly frustrating experience with Instacart. A female shopper initially accepted my order, but a male driver ended up delivering it. He seemed to be in a hurry, quickly dropping off the bags before leaving. As I put away my groceries, I realized my order was incomplete. I immediately tried to contact customer service, but communicating with them was nearly impossible. Despite explaining the issue and submitting a formal review request, they refused to issue a refund—almost $200—citing that GPS showed the driver had been at my house.

The customer service is terrible at Instacart. I ordered groceries at 11am today. I was told my order could be completed at 6:24pm. I called Instacart twice to be told two different stories. The woman representing Instacart was rude and I made it clear this is not my problem. Also they took my money and I have no groceries. Now I am out of my money and I have to go shopping. Don’t waste your time with this terrible company. They don’t care about you and just take your money.

Notice that 99% of all Reviews of Instacart are one-star reviews. That says it all! I.C. has a deliberately designed refund process that is sooo onerous by design that it is not worth the wasted time & grief - terrible offshore call centers, bad English, bad telephone systems, bad attitudes, & worst of all is bad onerous procedures. It is easier to open a dispute with one's credit/debit card. Better yet, avoid I.C. unless you are a masochist.😱

Ordered at 1 pm to get delivery at 4:45 pm. My frozen wild caught raw shrimp sat in a hot sunny car for over an hour and a half! That is a health hazard. It's 82° outside. My frozen popsicle were melted, my organic juice that needs to stay refrigerated. The app says climate-controlled, they lied. It was in the box from the store and never put in a cooler of any kind. They no longer text you so you can help them find something that said Many In stock because the workers are lazy! They won't issue a refund. Only a credit, which I will never use them again after waiting 5 hours to get my food so I can make dinner. They kept me on the phone for an hour saying they can't do a refund. Only a credit. Stay away from this company!!!