Instacart Reviews

I Have an ongoing issue as well with Instacart, and am saving all their ridiculous correspondence with me that are totally insulting. They offered me $10 after sending someone to my home who was only dispatched after I called saying my order was late... Then they sent me the ID photo of the person, and it was a different person...not the Instacart employee they sent me. So this means a total stranger now has my address & gate code. Then he was lost, and left my groceries at 7:30pm at some random outdoor location and left saying it was delivered. I text the driver as soon as I saw it, and he went back, picked up the food the was left unattended. Even though I told him I do not want food that was left somewhere outside in public where anyone or anything has access to it. He still came to my home and proceeded to bang on my door in the evening.

I gave one star because I had to! These people are unprofessional and they discriminate against ** people. 🤷🏼‍♀️ They give low batches in the ** neighborhoods. I have been in stores with other ** shoppers and seen them with better batches!! I've asked what they were being paid!! Then they have us keep the receipt from the customer!! Because they are charging them more.🤷🏼‍♀️ Sparks is better and they pay their shoppers more.🤷🏼‍♀️ Instacart is ran by Indians!! They don't care about Us citizens.🤷🏼‍♀️ Don't do business with these people!!

I ordered on 7/14/26 & was promised delivery by 11pm. At 11:45 pm I texted the shopper saying it was too late and to cancel as I was unable to. No answer. According to Instacart, they messaged me at 2:57 am advising me my order would BE READY FOR PICKUP sometime around 9-9:30 am. I never ordered pickup AND the store was nowhere near me! Instacart CHOSE ANOTHER STORE FOR ME! I called Instacart & was told that the screenshots I took at every step of the ordering process didn't matter because the only thing that mattered was what they had on their screen. I was told I would be charged a $15 "inconvenience fee" even though none of this was my mistake.

Biggest scammers next to Temu Walmart and most online shopping. They screw me every order so I finally deleted them and Tops market. I will never shop there again.

I have a $50 Instacart gift card. For the past six months I have not been able to use the card because it won’t let me check out unless I add my own credit card. I have called them & asked them why & they said that’s it’s their policy in case you come up short money wise & I said you can look at my account & clearly see that I have a $50 credit & my grocery bill came to $35. They told me nevertheless it is their policy that we have to add a credit card so finally I said OK well, I’m never gonna get to use this gift card unless I do. What did they do? They charged my credit card for my groceries & did not use the gift card.

Instacart has decayed into an absolute joke of a company. They have completely walled themselves off from accountability, systematically shutting down all functional customer service channels so consumers have no way to reach a human being with a pulse or a conscience. I called for a routine, simple inquiry to check a prepaid gift card balance. Instead of basic professionalism, I was subjected to immediate hostility, mocking, and pure arrogance from frontline phone staff who lacked basic communication skills. When I firmly requested a supervisor to escalate the issue, an agent identifying himself as "Richie" deliberately mocked me and hung up on my face. I called back, only to be met with the exact same abusive behavior and hung up on a second time.

Terrible customer service and absolute rip off. Never using it again. The shoppers don’t follow instructions. Total scam. I hope a competitor company follows.

This is the second time my delivery does not get delivered to the person. Very simple instructions not a hard pick up and delivery. The first one was to pick up some flowers from the nearest store and bring it to the patient room and they did not get delivered. I decided to give the benefit of the doubt and try again. The store was 200 feet from the place where it needs to be delivered and I gave specific detailed instructions so there could be no error in my delivery. Did not get delivered to the correct person and four days later I’m finding out and they tell me, "Oh we’re sorry. Our policy is three days." Do not use Instacart in the beginning. They were good. I didn’t have a problem but now they’re just dropping off deliveries to the first person they lay eyes on and their customer service sucks and so do the people that they’re hiring to make these deliveries. They are not doing what the customer is asking.

Ordered 2 bottles of a specific probiotic. Received 2 bottles but one was wrong. Unable to connect with anyone to discuss this.

I am having issues lately that have have increased in frequency. We are supposed to have our replacement instructions followed as indicated. Our notes actually read. If we ask for a refund or the replacements we chose are also out of stock then make sure to check with me offering a replacement but if I have not agreed to your suggestion do not put it in my cart! If I request to check for freshness and expiration dates then do actually check before putting something in my cart. If you are uncertain, then show the item in question and wait for my response. If you do not hear back from me then do not put it in my cart.