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Home Chef

Home Chef

 3.3/5 (500 ratings)
  • 5 stars
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  • 2 stars
  • 1 stars

About Home Chef

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Home Chef Reviews

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Page 2 Reviews 5 - 15
Rated with 5 stars
Verified Reviewer
Original review: July 4, 2021

I'd like to first address others poor reviews of others regarding delivery of Home Chef. Once a meal box has shipped via FedEx, it is outside of Home Chef's control. Over the years I have received maybe two boxes that were not safe to consume because of FedEx shipping delays. In both instances, HC responded quickly and resolved the issue to my satisfaction. Rarely, an ingredient wasn't in the box, or produce wasn't up to my standards. Again, in every instance Home Chef has made it right, generally with a credit to my account. Even when I've had questions, they have always responded in less than 24 hours. I've never felt I needed to justify any situation with any meal box.

To the reviewer complaining about small portions, comparing it to McDonald's portions...REALLY???? First of all, McDonald's does not qualify as nutritional food, and second, some people obviously are not aware of appropriate portioning of food, according to USDA guidelines. You get way more nutrition from a Home Chef meal than fast food.

It is apparent that some reviewers are challenged by math. Home Chef meals are $9.95 each, with the Culinary menu items costing more, salads and extras costing less. To get the free weekly shipping you must order a minimum of three entrees (x 2), which is $59.70 per week cost for three meals for two. If you are affiliated in any way as a first responder, critical care, or military, Home Chef offers a PERMANENT 10% discount.

To the person who gave HC four stars because they forgot ONE recipe card and refused to read the recipe from a device, and didn't want to put a piece of notebook paper in their Home Chef recipe binder...Did you think of printing out the recipe in full color from the website and using a three-hole punch to add it to your binder? *eyes rolling*

Home Chef service has consistent quality ingredients, convenient portioning in the meal bags, and good recipe directions. I have "paused" my subscription three times over the past five years, and not once has Home Chef sent me a single marketing (or otherwise) email during those times. I can't think of a single other business that would do that.

Recently I reactivated my subscription and was pleasantly surprised that the cost of each meal had not increased. I like that Home Chef offers quick prep and expert level dishes, as well as "grill ready" selections. During the summer the less time I spend cooking the better! I compared the overall cost, permanent discount, number of entree choices, options for protein substitutes (and the availability of plant-based proteins), and shipping costs between Home Chef and nine other meal delivery services. Home Chef (again) won out on all fronts.

Suggestions for Home Chef: I miss the five minute prep time large salads with protein choices, though I do see them offered sporadically. I would love it if I could order meals in singles because sometimes there's only one person for dinner or, as in our case, I am a pescatarian and my partner is not. If the oh-so-nice (and clearly labeled) Home Chef meal bags were done as single meals (a pain initially to implement, but cost effective once in place) I would probably order more meals per week, and would not have to skip weeks when there's only one of us for dinner.

10 people found this review helpful
Rated with 4 stars
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Verified Reviewer
Original review: Feb. 8, 2021

The food is very good quality ingredients. The recipes are delicious and easy to prepare. I am an experienced cook and enjoy having all the necessary ingredients pre measured and ready to go. The cards are nicely laminated however there have been many times they were placed in the box in a way they get bent. The one time the card wasn't in the box at all is the reason I can't give 5 stars. I called customer service and was told they can't mail me a replacement card. I can print it out but that isn't what I want to do. Notebook paper isn't what I want added to my binder and I hate using my phone to follow a recipe. Other than that they're a great company.

10 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Jan. 23, 2021

I love Home Chef. It's prepared for you. It's healthy and good delivery was good good rates. I would recommend this to all individuals. It's easy, convenient, quality product. I have friends that order from home chef.

3 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: Jan. 21, 2021

To start with top notch ingredients all around. At first it seems like too many steps but the final outcome ????. I've had guests comment that they would pay for Home Chef's meal in a restaurant!??? I have learned l lot thru HC and now cook with care and flare!

3 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Jan. 20, 2021

This is the 5th service I've tried and found this to be the best one for the super busy person. Most services toss all ingredients for all the meals together into a box. They then have to be separated per meal. Home Chef separates each meal kit into its own well marked clear bag making it super fast to grab your ingredients in one shot. The menu offers different meals with different levels of preparation needs. You can chose meals from culinary meals with more prep, 15 minute meal prep, to no prep at all and the meal in its own prepared pan. The food quantity is also fully sufficient, where some plans I tried had very small portions.

14 people found this review helpful
Rated with 3 stars
Verified Reviewer
Original review: July 9, 2021

Home Chef provides great recipes and the food is always fresh and tasteful. However, it is expensive for the portion sizes. I am always hungry after and need to eat something else. They should increase the portion size or lower the price.

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 10, 2021

I rarely write reviews, positive or negative. However. I felt compelled to protect anyone who was thinking of ordering from this company. The cost is 8.99 a meal and you must order 4 meals per week (2 x 2 ppl), an average of $35 per person. I didn’t think the price was bad—until I saw what was in the box. For 2 dinners made of chicken you get one 12 ounce piece of chicken that you cut in half for two meals (you can buy the chicken yourself for 1.69-1.89 pd) you get a handful of vegetables (again split between 2 people) and that’s it. My 10 year old’s kids meals at McDonald's' are bigger.

The meal kits combined are not enough to feed an average size female, much less if there is a man in your household. For 2 weeks in a row my box came all beat up and the meat was thawed. There are many prepared food companies out there. Please do not be like me and waste your money on this one. If you do and are disgusted, don’t say you were not warned. And by the way- don’t bother calling customer service because they don’t care. Obviously they are used to complaints because they were simply rude as if I should have been happy with my 6 ounce piece of chicken. Sorry Home Chef, I am not!!

9 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: May 6, 2021

I have received 4 shipments and here's my experience:

Shipment 1: Box was delivered two days late, all the ice packs were melted and the meats were over 40 degrees. Food too dangerous to eat. Company quickly refunded my money and I decided to try again.

Shipment 2: Box arrived on time, food was ok.. The potatoes sent for one of the meals (Weeknight Steak Bourguignon) were all completely rotten. I supplemented with my own potatoes and once complete, the meal was delicious but it would have been a disaster had I not had potatoes on hand. Shipment also included Shrimp BBQ tacos and Shrimp Diavolo. (I substituted steak in the tacos and chicken in the Diavolo.) Both dishes were good. The tacos are about 6 inches so they are extremely small. I had to give some of my portion to my husband. The pasta dishes are plenty big enough for both our meals.

Shipment 3: Box arrived a day late, ice packs were nearly completely melted but I felt the food was still safe. Food was pretty good but again, portion sizes are small and I felt a bit like I was walking a very thin line on whether or not the food was safe.

Shipment 4: Arrived 1 day late. I received a message from Fedex that the shipment scheduled for Friday, April 30th was not going to arrive until Monday, May 3rd. I contacted HC immediately and expressed my frustration, knowing full well the food would not survive that long. Within an hour I received a message from Fedex that it would arrive on Saturday, May 1st. (Yay HC!) That was great except the package arrived improperly packed and the food was not properly insulated. Meat arrived well over the 40 degree temperature range so I have now received a second box of inedible food! Of course, this happened after the noon cut-off point for this following week's delivery so I'll have one more shipment coming this Friday. Right now we're running at 75% of the shipments arriving late! Still hoping to get a refund from HC on the unusable food from this week's delivery.

In general, these are NOT large portions, especially considering the price point. In fact, my husband frequently has to supplement his meal, but the food, when it arrives on time, is pretty good. I wanted to give a home delivery meal service a chance because I need far less food now that my three sons have left the nest. I was extremely excited about not wasting food because the food service would send just the right amount for each meal. Unfortunately, 6 of my 12 meals have had to go in the trash bin due to spoilage.

My complaint is simply if your company business model is to deliver FRESH food, you should be able to make that goal as a rule, not as an exception!! 75% of my shipments were late. 50% were inedible. I will receive one more shipment since I couldn't get it stopped in time but I am now finished with Home Chef. Hopefully, they will be honorable enough to refund my 4th shipment. Keeping my fingers crossed that shipment #5 will miraculously arrive on Friday as scheduled!

20 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: April 30, 2021

I just received my very first box of food... It was delivered at 56 degrees! That is not a safe temperature. Food must be kept at 42 or below. The ice packs were all melted and the food was just barely cool to the touch. I used a probe thermometer to check temperature of the steak... and the shrimp... Both more than 50 Degrees. I called Home Chef to report the problem, the rep was very short with me as though I was a bother. He tried to say that it's ok that the ice is melted and the food will be fine. ABSURD! I cancelled and requested a refund. I will not cook and serve this food to my family after such poor handling on time and temperature sensitive food. There were shrimp in the box that registered at 61 degrees! UNACCEPTABLE!

15 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Feb. 18, 2021

Food never arrived. Home Chef said it did. Tracking number shows it was NOT delivered. 4 day old still in transit and they want me to pay for it. What a scam. These people are not to be trusted under any circumstances.

22 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 11, 2021

Home Chef is at best a scam, when I discovered the sodium content of the meals I tried to cancel my order. No luck. If you have doubts, try to talk to a real person at Home Chef. There's no refunds here, meals are not ready to eat. If you have to cook the meal yourself, where is the convenience? There's not, and if you cook your own meal you can control the ingredients.

15 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Feb. 9, 2021

I received a notification from Capital One after signing up for Home Chef. My email address and password for their account was shared on the dark web. I had to immediately change passwords and information shared. It is not secured.

25 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Feb. 4, 2021

The meals are always tasty and of course the ingredients are fresh, the directions are simple and clear, customer service is fantastic! Our only complaint is w/ the carrier, they rarely deliver on schedule!

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 3, 2021

Instructions to bake meals in provided tray which is plastic. 5 of 10 meals with substituted ingredients that I appear to be less expensive substitutes and you are told about the substitution on delivery day. Meals with missing ingredients. Canceled membership.

17 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 3, 2021

Husband and I Were using Home Chef when it first started, but just cancelled our service. The service started off great enough portions, includes paper shipping used to be on time, Now portions are too small, two servings are not enough for 1 person, I still need to do grocery shopping for missing or unreasonable items. Delivery is always late, not worth it!!

22 people found this review helpful
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Home Chef Company Information

Company Name:
Home Chef
Website:
www.homechef.com