Home Chef

Home Chef

 3.7/5 (1275 reviews)

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Overall Rating3.7 out of 5
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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: June 1, 2023

I have been a customer of Home Chef awhile back. But after awhile too many mistakes started to happen with missing ingredients, meal kits, bad meat or produce and deliveries not showing up or delivery people throwing the boxes. After contacting them they decided to pause my account since too many mistakes. A few months ago they sent me coupons to rejoin. So I did. Bad decision. After 3 weeks of no mistakes, the mistakes started to happen again. Missing meal kits, missing meat poor produce. Etc I really don't know what has happened to this company this past year as it has taken a serious turn for the worse.

1. ONGOING MISSING FOOD ITEMS: This is three weeks in a row, that I have had missing food items. ! I contacted Home Chef Customer Care, they said they would follow up with Operations but the missing food continues. And now they deactivated my account and making me feel at fault with the email I was sent.

2. MISLEADING FOOD PORTIONS: When the Home Chef initially started, the food was great and portions satisfying. This past year, everything changed. The portion sizes per serving are misleading and misrepresented online and on the pictures shown on the recipe cards. I used to keep the recipes so I could cook them on my own. No longer, I would give their menu a two star out of five at best!

3. INEFFECTIVE CUSTOMER SUPPORT: I call every week these past three weeks regarding the missing food items. In each instance, the Customer Care Rep. told me they would investigate and correct the situation, but the issues continue. Customer Care is overseas such and the food warehouses are in the US. This shows poor Operations and management of the business.

For all of the above reasons, I am no longer a customer of Home Chef.

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Verified Reviewer
Original review: March 20, 2023

I’ve been a Custer for quite some time. Came today after I went to track my order and see that the account was paused. I never paused the account and in fact just chose foods for my order in 03/10. It was a mistake on their end and they basically said there was nothing they could do. They refused to rectify the situation. Ridiculous. Going with another food delivery service and hoping their customer service is better.

2 people found this review helpful

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    Verified Reviewer
    Original review: March 3, 2023

    I have been a customer of Home Chef for many years, I really don't know what has happened to this company this past year as it has taken a serious turn for the worse.

    1. ONGOING MISSING FOOD ITEMS: This is three weeks in a row, that I have had missing food items. Three weeks ago, the protein bag was missing, last week one of the food bags was missing, and this week the extra breakfast items were missing! I contacted Home Chef Customer Care, they said they would follow up with Operations but the missing food continues. I have now put my account on hold and moved to Barney's Spoon.

    2. MISLEADING FOOD PORTIONS: When the Home Chef initially started, the food was great and portions satisfying. This past year, everything changed. The portion sizes per serving are misleading and misrepresented on line and on the pictures shown on the recipe cards. I used to keep the recipes so I could cook them on my own. No longer, I would give their menu a two star out of five at best!

    3. INEFFECTIVE CUSTOMER SUPPORT: I call every week these past three weeks regarding the missing food items. In each instance, the Customer Care Rep. told me they would investigate and correct the situation, but the issues continue. Customer Care is overseas such and the food warehouses are in the US. This shows poor Operations and management of the business.

    For all of the above reasons, I am no longer a customer of Home Chef.

    10 people found this review helpful
    Verified Reviewer
    Original review: Feb. 18, 2023

    When you signup for an account it is not clear you will be immediately charged and scheduled for your first delivery without even looking at the meals. So I find out I was charged and they said they canceled the order but they didn’t. I got charge $71 and I just wanted to signup to see the meals. They never responded back to me, I was so nice too.

    10 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: Feb. 5, 2023

    Home Chef is by far the BEST meal service we have used! Food fresh and the packaging is amazing, everything together for the recipe is in one bag. I don't have to search through the whole box when it arrives. All the meat is in a separate bag. Easy. I love how the recipes tell you how many days to use by so I just eat in that order. And the recipes, good lord, they need a medal. The flavors and how you cook everything is too good! Better than other companies we have tried by far. I can't believe the lower reviews I have seen on this. People must not be cooking items right. Me and the hubs have been very pleased. One recipe they did not add an item, but I told them and so far everything has come that is supposed to. I totally recommend! It's easy, less than what we would pay for in our house and perfect for non-cookers! To each their own, I know, but just try them if you haven't and are looking.

    3 people found this review helpful
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    Verified Reviewer
    Original review: Feb. 3, 2023

    I really enjoyed the food I received however I'm going to have to make it at home because the price I paid for what I received is very off. I had the Bolognese Spaghetti and it's very easy to put together and microwave which is why I wanted to try it. The food was delicious and now I know to add cream cheese to my pasta sauce for an even better flavor.

    The problem is that one tray is considered a meal for 2 people. I ate one tray by myself. I would be very hungry if I only ate half of it. The portion I received was a bit less than what you'd get for one plate at a restaurant and would pay around $10 to $12 for but they are charging $19.98 for microwave food. It's only noodles and sauce with a little bit of meat and some seasonings on the side. There is no way I would pay $9.99 for a kid's portion of food.

    I would like to use Home Chef but I'm not okay with still being hungry after spending $9.99 or more per serving. It doesn't make sense to me financially. If we went to a restaurant and spent $19.98 on 2 meals, we'd be very full. In fact we could probably split one plate because the serving sizes are generally huge at restaurants. And again, there wasn't much meat in the sauce, there's no reason for it cost this much and I paid for shipping. I guess it's a service for rich people who don't like to eat much.

    4 people found this review helpful
    Verified Reviewer
    Original review: Dec. 28, 2022

    First of all, once you create an account, you cannot remove your credit card. Beware! Secondly, there are terrible packing and delivery problems. All in all, a complete bust. In theory, this is a great idea -- to have an option of all the ingredients be oven ready. However, it is poorly packed and often ingredients that are supposed to be in the bag are missing. Then there is the delivery. I have been told that delivering until 10:30 at night is considered "on time." But it could even arrive at 10 in the morning. So, you cannot plan. Plus, the one week, the delivery person literally threw the box on the porch from 10 feet away. I was there when she did it and asked her why she threw the box did she not notice that the box landed on its side? She said the box was too heavy for her.

    I lifted the box, which must not have weighed more than 10 pounds, with one hand. In other words, she was just a lazy bum. But Home Chef does not care. They use Veho to deliver now, a gig company. It's a disaster. My most recent event (the one that caused a permanent cancel) was that we knew five days in advance of the delivery that the weather would cause us not to be home for the following week's delivery. I contacted them immediately to contact us and other than an automated email return, they did not contact me as promised.

    So, I called and they said sorry it was too late--the box could not be delivered elsewhere nor could it be canceled. Because it is the holidays, none of our neighbors would be home to pick up the box. We probably will be canceling our plans just to make sure the box does not sit on the porch for several days. This is a Kroger-owned company, and none of these terms were detailed in our contract with Home Chef (that you cannot remove your credit card at all or that you cannot change anything about your delivery a week prior to your hoped delivery date). If you interested in combining forces with us, please let us know.

    7 people found this review helpful
    Verified Reviewer
    Original review: Nov. 18, 2022

    I was excited to try the meals from Home Chef. I have used Hello Fresh and Blue Apron in the past but their menus are very repetitive and I wanted a change. I signed up and picked my meals for the following week and the box should have arrived on Wednesday. On Wednesday evening when I got home there was no box. I then had to find something in my freezer to quickly prepare. On Thursday, still no box and the website said it would then arrive on Friday. If they cannot fulfill their shipping on the date they say it will arrive, they should not be in business. People rely on the boxes to show up on time because they have held off on their grocery shopping. Very bad service.

    15 people found this review helpful
    Verified Reviewer
    Original review: Nov. 13, 2022

    I paid almost 300 for the set of cookware and I have used them a few times. They already have scratches on them even after using only plastic utensils on them. I thought the quality would have been better at this price.

    3 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: Nov. 2, 2022

    I signed up on the site and was told to put in my card number to see meal options (stuidly, I did this). Unfortunately, I was sent a kit but had no intention of yet purchasing. I wanted to check out the menus and pricing first. However, I was billed immediately and sent a box. I called, canceled, or thought I did. Just received another order... nearly a year later, and my card was again charged. No invoice in the box, no knowledge of the shipment or charge until after I received it. Hopped on website to cancel... followed the "Help" page. But I don't have the option to cancel under my account... only change the plan, frequency, meals per week, not cancel. So disappointed. Choose another service if you are looking.

    27 people found this review helpful
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    Home Chef author review by ConsumerAffairs Research Team

    Based in Chicago, Home Chef sends fresh ingredients and recipes to customers each week for them to cook their own meals. The company's algorithm suggests meals for you based on your "taste profile," which details what you do and don’t like to eat.

    • Easy subscription: Home Chef is a subscription service, meaning that each week new meals are automatically shipped to the customer unless they opt out.

    • Various size options: Customers can select box sizes for two, four or six people for perfect portions.

    • Gift meals: Meals can be sent as gifts to friends and family.

    • Gourmet menu: Their menu options are unique and provide gourmet meals that are easy to cook.

    • Special diet options: They offer low-calorie, gluten-free, soy-free and other restricted-diet options.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    Home Chef Company Information

    Company Name:
    Home Chef
    Website:
    www.homechef.com