Home Chef

Home Chef Reviews

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Overall Rating
2.7 out of 5
See all 280 reviews & ratings

About Home Chef

Home Chef Reviews

ConsumerAffairs has collected 280 reviews and 1,006 ratings.

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Page 1 Reviews 0 - 10
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Reviewed Nov. 25, 2023

I bought 2 Home Chef side dishes for Thanksgiving from the grocery store; Cornbread dressing/stuffing and Sweet Potatoes. The cornbread dressing/stuffing tasted just like the kind you would buy in a box from the store. It wasn't terrible, but certainly didn't taste like homemade. I didn't save the leftovers. The sweet potatoes were the worst I'd ever had. I couldn't eat it, so it, and the rest got thrown in the trash. I would certainly never buy either of these two side dishes again, and given this experience, I would not try any other food from this company.

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Customer Service

Reviewed Sept. 25, 2023

I was turned off by the lack of support my first week of trying this service. I was sent food I did not select and charged for things I did not receive. Every attempt to contact them takes 48 hours for a reply via email. This company is a joke and will be belly up on it's loans in no time.

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    Punctuality & Speed

    Reviewed Sept. 20, 2023

    Home Chef has problems with their packaging. The Oven ready meals that I ordered include a foil plan, this allows you to do little pre and then pop them in the oven in its own foil pan. One of the meals I had ordered was flattened by the weight of the cooling bags. In the same box, I had ordered the Garlic Sesame Chicken Stir Fry, this is a precooked microwaveable meal. This item was also flattened, the container had ruptured and the contents leaked out rendering this meal unusable. I wish I could say this was an isolated instance with Home Chef, but it has happened numerous time. I cancelled previously with them because my shipments were continually late, I’m talking days late. When the box arrived the contents were so warm that they were unsafe for consumption. I wanted to give them another try, wish I hadn’t of.

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    Customer Service

    Reviewed Sept. 19, 2023

    Be aware that once you sign up, there is no way to stop it. Going on 3 weeks of getting charged and receiving food we cannot eat. No one will answer support requests. Will dispute with the credit card company. Two weeks running I've paused the subscription and still received food. Over $150 wasted. The food is good, but preferences are completely ignored and options limited, so the food received is food we can't eat due to dietary restrictions (I didn't select other options because I thought I paused the subscription, and there usually aren't enough other options of food that we like or can eat). I've input four or five messages to the support option and the only answer I receive is an email that says they have a high volume of support requests.

    No wonder, since they do nothing they promise when you sign up. Lastly, while what we've not had to throw away was good and the recipes detailed, it's not at all faster or more convenient than the recipes I've always used. With today's grocery delivery options, having this food arrive on my doorstep is not the convenience it once was as I can get any food delivered to my house. Just be aware there is no way to stop the subscription once you start this.

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    Verified purchase

    Reviewed Aug. 18, 2023

    The WORST purchase I've ever made!! 2 meals! 1 leaked bag! Small portions!! $40!!! What do you think? HelloFresh or Factor 75 are definitely way better than whatever this is. I would have given 0 star if I could.

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    Reviewed Aug. 2, 2023

    I love soup but this brand makes me sick. I've tried nearly every flavor and enjoyed them at first. As time continued I started to get severe constipation from their soups or a nausea stomach. This soup has an alarmingly high amount of sodium in it. Secondly, they're highly perishable. Which is good but if you forget it in your food or wait until day three to open it you're screwed.

    For someone who has worked in the deli before; I have found their packaging to be cheap and terrible. Their packaging is not microwavable and has been a frequent complaint against consumers. Even amongst our staff that forget their not and the microwave in the break room becomes a horrid mess. They over order on product and not everything sells. We end up tossing out a lot of food. Which puts a shame to our company's slogan "Zero waste, zero hunger." We use to offer other soup brands in our deli but just like any other retailer they push their store brands the most thus eliminating any sort of competition. Which is a shame I now no longer can get some grab and go deli items from other competitors I used to be able to get.

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    Reviewed Aug. 1, 2023

    We started this program about a week ago. So far we’re not impressed. One of the meals, ricotta stuffed meatloaf was intense and overwhelming with salt. At almost 1800mg, it was difficult to finish. The sauce was just as bad.

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    Punctuality & Speed

    Reviewed July 24, 2023

    Delivery did not arrive as scheduled. No notification. All avenues listed for assistance provided no results. Kept stating new dates of delivery but still did not arrive. No compensation other than refund offered.

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    Reviewed July 8, 2023

    I don't think I've had a single Home Chef box arrive without issues in the past 4 months or so. Shipments lost, ingredients bad on arrival, missing items, leaking ice packs, etc. I pray that one day HelloFresh does oven ready meals. I've rarely had issues with Hello Fresh

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    Punctuality & Speed

    Reviewed June 21, 2023

    I love the selection of meals. Their ingredients always arrive fresh. I would’ve given it a five, but I have had several weeks where I have either missed an item or they substituted a meal that I did not order. The good news is, they are very quick to correct the problem with the credit for your next delivery. I would absolutely recommend this service.

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    Home Chef author review by ConsumerAffairs Research Team

    Based in Chicago, Home Chef sends fresh ingredients and recipes to customers each week for them to cook their own meals. The company's algorithm suggests meals for you based on your "taste profile," which details what you do and don’t like to eat.

    • Easy subscription: Home Chef is a subscription service, meaning that each week new meals are automatically shipped to the customer unless they opt out.

    • Various size options: Customers can select box sizes for two, four or six people for perfect portions.

    • Gift meals: Meals can be sent as gifts to friends and family.

    • Gourmet menu: Their menu options are unique and provide gourmet meals that are easy to cook.

    • Special diet options: They offer low-calorie, gluten-free, soy-free and other restricted-diet options.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    Home Chef Company Information

    Company Name:
    Home Chef