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Home Chef
Overall Satisfaction Rating
3.13/5
  • 5 stars
    54
  • 4 stars
    56
  • 3 stars
    30
  • 2 stars
    13
  • 1 stars
    62
Based on 215 ratings submitted in the last year
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Home Chef

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140 Home Chef Consumer Reviews and Complaints

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Page 1 Reviews 1 - 30
Rated with 5 stars
Verified Reviewer
Original review: May 3, 2019

Our favorite meal delivery service. To provide context, we’ve tried 4 meal services. We were with Blue Apron for about a year before making the switch to Home Chef. According to their app we have now cooked 223 Home Chef recipes!! All that should tell you that we clearly love the service. Home Chef to me is good old “simple” delicious meals. Blue Apron was nice but started getting a little tired of their fancy dishes when all I wanted was good home cooking. What we love: High number of choices every week. Easy selection in the mobile app. Great tasting meals. Customer service. What we don’t like: The packaging could be improved. Occasional screw up in ingredient packing.

I’m quite surprised reading some of reviews. People complaining about recurring charges (it’s a weekly delivery service!) or poor customer service. I have had a few issues with missing ingredients or an occasional missing ingredient but customer service has always gone above and beyond to make it right. Considering we’re 223 recipes in, a few mishaps are ok especially since they more than make up for it. My hope is they improve the packaging (more ice and a reprint of the box because fedex always leave it on the side because of the label causing the ice pack to slip down). But that’s a minor complaint. As long as they stick to their core of providing down to earth home cooked meals we will remain a customer.

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5 people found this review helpful
Rated with 5 stars
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Verified Reviewer Verified Buyer
Original review: Feb. 3, 2019

My wife, son and I love Home Chef. My sister and a work colleague recommended Home Chef after trying several others. My sister liked Blue Apron as well, but thought that Home Chef had better selections. The food has been great and the cooking instructions clear and easy to follow. My wife has been learning new ways and things to cook and we've really enjoyed each meal. We started out with 5 meals per week, but found that 3 per week better fits our lifestyle, so I easily modified the schedule online. No problems at all. Great selection, high-quality ingredients and email reminders of when selections need to be finalized.

One thing that could be improved would be to allow the selection of 3 servings per meal. Right now the options only allow 1, 2 and 4 servings per meal. I read the reviews about not being able to remove the account. I have not had reason to do this, but I have paused the account twice with no problems because we were traveling. Should I decide to quit the service, I will cancel payment authorization to Home Chef. At the moment, I have no intention of doing so!

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5 people found this review helpful
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Rated with 5 stars
Verified Reviewer
Original review: Jan. 23, 2019

For me it has been great. I have made over 50 different recipes in the past 6 months. I have learned to cook new things that I would not have considered trying to make from scratch. The recipes are very easy to follow. I'm not a chef by any stretch, so far I have only messed up 1 recipe, and that was my fault. If you are trying to eat a little healthier and do not want to spend time at the grocery store it's perfect. They give you exactly the amount you need for the meal. It's easy to clean up as you go, just follow the instructions and dispose of what you use in the provided bag.

Everything has been fresh and not over/under seasoned. They only charge you for what you order. If you're even a little internet savvy you can figure out how to skip a week if you're not interested in that particular menu or you are on vacation, but they will pick 2 meals and send them if you don't skip or forget. I will keep ordering from them. I really have no complaints. It does take a little time to adjust to eating fresh if you are used to take out or a lot of junk food. At first it won't seem like enough, but I'm 250 and after each meal I find I'm full. I feel a bit healthier as well.

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10 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Jan. 14, 2019

I have read some reviews for Home Chef on this site and am absolutely baffled. Some of the remarks are inconsistent with their pricing which makes me question were they really reviewing Home Chef. I have ordered over 20 meals with this service for a period of 3 months. I have also tried several other brands which were either overpriced, disorganized, horrific tasting and/or impossible to find an email or person to cancel the service.

Here is a summary of Home Chef’s food: Quality: excellent compared to rotten or foul smelling food from competitors. Price: excellent. I spend as much or more at the grocery store for equivalent meals. Packaging: incredible. From food delivery storage to packaging of each meal kit, quality of food recipe cards etc., organized, organized, organized. Recipes: unbelievable and this is their strongest attribute. Like my 27 yr old son who also orders from them said, “Everything I get is unfricken amazing.”

Selection: unlike some delivery service, there are a ton of choices. Occasionally, I don’t find 3 choices I like. Normally, for these weeks, I find two and am not sure about a third. It is no problem skipping a week. I have saved money using this service since I do not buy more groceries than I need, produce much less of a mess and am trying meals I never cooked before. After 30 yrs, you get tired of the same, old foods. Home Chef is a delight especially compared to their competitors.

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11 people found this review helpful
Rated with 5 stars
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Verified Reviewer
Original review: Jan. 8, 2019

Okay, I started with Home Chef about 4 months ago and have been getting 3 meals a week. Reading the reviews on this site it is clear that where you live makes a big difference to the quality of the service. I live in Northern California and my experience has been stellar. So at this point I have probably gotten over 25 different meals. With one exception they have all been extremely adequate to incredibly delicious.

Let me preface this paragraph with a confession that I have cooked all of my life as an amateur. Nightly dinners, dinner parties, holidays, etc. are my bailiwick. Yet I think that makes a huge difference for people that do not have cooking experience I imagine even these simple recipes might be daunting. I can imagine what things will taste like according to the directions and adjust to my taste. I don't think that is true for most people that don't have much cooking experience.

I have not had a single issue with delivery except one time there was a 1 day delay due to the death of President 41. Clearly not their fault. All of the food in the delivery boxes have been impressively, Whole Foods quality. Crisp fresh vegetables, excellent meat (tender after cooking) and fresh fish. I have never had a problem going to the website and sorting out exactly what I want in my order. You just have to be proactive and make changes well in advance. I do agree that there is a lot of packaging but I believe they are all recyclable (at least I have been putting them in the recycle bin). The ooze in the coolant pouches is a bit gross and I could do without that.

Overall I am saving so much money because I like to eat well and have a lot of diversity in my diet and before, when I was pulling recipes off Food Network or some other site, it was really hit or miss if I would like the outcome of the recipe and normally I had to buy a full bottle of each ingredient never knowing if I would use it again. This proved to be expensive on two fronts. One - I had to buy a 15 oz bottle, for example, when I only needed two tablespoons (who knows if I would ever use it again or if it would still be good when I did). This meant that I would pay, say $7.00 for a jar of whatever and then the next time I went to use it - it had gone bad. Factor that into the cost of that recipe!

With Home Chef I get just the amount I need. All the other ingredients like olive oil (or really any cooking oil), salt, pepper, of course anyone has on hand. So overall - I am saving money - portion control was an unexpected perk! And with the exception of the Sweet and Sour Shrimp (just DON'T) it has been a big win for me.

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12 people found this review helpful
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Rated with 1 star
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Verified Reviewer
Original review: May 23, 2019

Our Home Chef box was never delivered. We were home the entire time that it was supposedly delivered, and we reached out to contact Home Chef right away. After multiple attempts to contact customer service, with Home Chef trying to deflect blame instead of taking responsibility, I'm forced to file a dispute with the credit card company that I thankfully used for the order. Home Chef refuses to resolve this and issue a refund. I would be out $143.00 if I hadn't used a reputable credit card company - so order at your own risk. Boxes that actually managed to get delivered were more often than not missing entire meals ordered, or key items in the recipe.

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Rated with 4 stars
Verified Reviewer
Original review: May 21, 2019

I've been using Home Chef for over three years. Delivery has never been a problem. The meals are generally interesting, easy to prepare, and very tasty. I have had few problems, but when I have; Home Chef has been responsive and normally offered a credit to cover any disappointment. My only complaint is the current move to include more pre-prepared ingredients to simplify the preparation process. One of the things I have liked most is the "completely made from scratch" aspect Home Chef offers. I don't want my vegetables to come diced or my sauces in a bag. Having said that, I'm still generally a fan.

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Rated with 1 star
Verified Reviewer
Original review: May 20, 2019

I ordered Home Chef through Groupon deal. The deal was 1 week of 3 meals. When I went to Home Chef site to use my Groupon it wouldn't let me order any meals until I registered and gave them a credit card. Even after doing this I still could not order the meals I wanted. So I turned to "CHAT." The person I spoke with assured me that my credit card would not be charged once the Groupon was on file. NOT TRUE. They charged my credit card 2 times and sent me 2 meals that I did not choose. I tried calling customer service and to my surprise the customer service number was not valid. I had to resort to "CHAT" again. I basically argued with these people for over 30 minutes of texting to get a partial refund. I haven't tried the food because it was not anything I would order. HORRIBLE CUSTOMER SERVICE. Would not recommend.

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Rated with 1 star
Verified Reviewer
Original review: May 17, 2019

I had tested Home Chef with their introductory box and it was amazing. However once I actually ordered and paid for it it was like Jekyll and Hyde. The produce was absolutely garbage; the arugula look like over cooked spinach, zucchini was slimy and squishy and the potatoes were modeled internally with black spots so much that I thought they were part Dalmatian! Considering it came from South Georgia to North Florida and was here in 12 hours, there's no excuse.

As I stated before, the produce was absolutely an abomination meaning I had to go to the store and buy replacement produce. After already spending $60 for a box of food I should not have to do that. When I cooked the chicken, it shrunk so much it look like I had two chicken nuggets rather than two chicken breast. The flat iron steak, don't bother. I had to devein and remove tendon from my steak. It was so gross! Their idea of seasoning, the whole meal ideas are just tragic. I would never grill zucchini the way they did because it just made it gruesome. And that was after I bought fresh zucchini that literally came in from the field that day. Here's what I did with half of my meals; throughout their recipes. Used my air fryer to cook anything that required oil because that way I didn't need it. Bought other food, bought other seasoning, bought other meat. The point is, don't waste your money because they don't care once they hook you.

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Rated with 1 star
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Verified Reviewer
Original review: May 15, 2019

The first box was perfect, everything in box and good quality. Then the second box had two items missing and less than acceptable produce, wilting and brown. The third box had 1 item missing and brown dry Brussels sprouts and lettuce that was brown. The fourth and final box had no items missing but green beans that were suppose to be fresh, they were inedible. The were stringy and hard it was horrid. So after each box problem, I contacted customer service. To this day no one has responded to any of my problems. I canceled and you can't even really cancel, I don't want my credit card on file with them. They just suspend your account. I hate this company, no customer service, unscrupulous at best.

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: May 3, 2019

I was going between Home Chef & Hello Fresh (highly recommended). I really wanted to try this service and I chose Home Chef to try. My first order arrived 2 days ago. Nicely packaged. Nice pictures of what I ordered with easy instructions. Tonight I planned on trying my first meal, Pesto Shrimp Couscous. I open the package, laid out the ingredients, only to realize one key ingredient was missing. The SHRIMP. Not a Shrimp to be found. Since I don't feel like eating the Couscous tonight, I will settle for another frozen meal. I am truly disappointed. I haven't examined the other two meals I ordered, but based on my first one, I give HOME CHEF A giant thumbs down.

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: May 1, 2019

I've tried many such services and this one gets but one star. My first box arrived a day late and I ended up throwing away a lot of the items which, at one day late, were already in a poorly state. The second box arrived last evening and the box was poorly taped which left it mostly opened and exposed to who knows how many FedEx and warehouse rats! I am not impressed with 1. The quality of the food items I received, 2) poor packaging, 3) very simple, mostly pre made sauces and boring, very boring recipes. Regarding sauces. Most other services provide the contents for various sauces - HC provides a premade sauce in a container. Just what's in that sauce and how old is it. At the end of the day, this is not a product worth the cost and time. They should either up their game or get off the court.

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: April 24, 2019

We tired home chef because MY HUSBAND works there, so we got a pack for free. Heard loads of good things so I tried and tried, and tired and tried and tried to apply, all of which got declined. They are NOT a growing company and with knowing what they are doing on the inside, this company is going to flop. I advise you to find a better food sourced company.

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: April 17, 2019

I tried Home Chef on promotion. The food was good. Problem is I received an order confirmation and I never placed an order. I never saw any language that I was on a automatic plan. Seems a bit desperate and unethical. I cancelled my account, tried to cancel order but it is to be delivered TODAY? I would not trust them.

7 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: April 16, 2019

It’s not possible to access menus without a credit card. Before I did this, the site said I would not be charged until a meal was delivered. But what actually happened was that my card was immediately charged $90. Within 5 minutes, I hit cancel to not get a delivery.. 4 days later, the charge is still on the card. Now I have to call customer service to get them to take it off? Very bad business practices.

8 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: April 12, 2019

All I did was sign in to my dormant account which I had not used in 13 months and they charged me $49.95 without placing an order. I am so upset right now I can ream them a new one but of course there is no customer service email or phone number anywhere to be found. 0 stars from me!!

7 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: April 2, 2019

We decided to try Home Chef after rating all of the home delivery options, and as we live in Chicago, figured there wouldn't be much of an issue with on time deliveries since it's supposedly a Chicago based company. As we are expecting our first child and have very little time to shop or organize food for the week, we were excited by the customizable options and selection. Unfortunately, our very first delivery will now also be our last. Not only was it 24 hours late and we could see that it was on a truck for nearly 3 days, but the food came and was too warm.

I had complained to customer service when it didn't arrive the day it was promised, and they did promptly write me back, but said not to worry, the boxes are made to withstand delivery delay and if the food was at or below 41F, it would be perfectly fine to consume. We checked with our meat thermometer, and everything was 52F... Obviously we threw the shrimp out promptly, and are too scared to eat the rest since I am pregnant and need to exercise even more caution than usual. Customer service didn't even bother to try and rectify the situation, and while I can understand shipping is mostly out of their control, if this is such an issue (as it clearly is for many other customers), why not find a better way?

I just feel bad for all the food that is now wasted because it wasn't handled/shipped properly. Also, if this is how they treat new customers/our FIRST experience with Home Chef, how do they deal with customers who are longer standing??!? To me, if you are so careless with a new client, you don't deserve for us to stick around... why should we? We definitely won't be back- this company and experience didn't suit any of our needs... at all.

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15 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: April 1, 2019

The Good: I had the services for a couple of months. Meals were mostly great. Recipes were easy to follow. I learned after a couple of weeks to check the meal prep time and change selections for the week so I didn't end up with meals that I didn't have time to cook on weeknights. All of this was easy to do with their app.

The Bad: Then I ended up with a missing delivery. My weekly package was transported and didn't make it on the normal day. I contacted the customer service to report my missing package. They assured me that everything would be fine with my meals because the packaging was meant to keep the food at the correct temperature. I was concerned that the food had been on a truck for nearly two days already, and since I had a late meeting that night, would continue to sit on my porch for several more hours. The customer service suggestion was that I remove the food from the packaging and test the temperature of the meats to see if they were still good.

Now clearly I was not to blame for the package being miss delivered. Nor was Home Chef, however the recommendation that I come home to retrieve a late food package, unpackage all of the meats, which is messy and bloody, then check the temperature to be sure that it was not spoiled, then repackage them in freezer bags, (that I don't have because I have a meal delivery services and I don't need them) is ridiculous. All of which I expressed the the super attentive customer service representative that never bothered to respond.

When I did arrive home and retrieve my package from the porch, I followed the directions and promptly discovered that indeed my food was not the correct temperate. The dairy products at the top (yogurt for smoothies) was warm, the veggies were wilted but still edible, and the meat at the bottom closest to the completely melted ice packs was not at the recommended storage temperature. I ended up salvaging what was edible and tossing the rest.

The customer service never responded to my comments. They never followed up to see if everything was okay. I cancelled my subscriptions and never received an inquiry. I get it, mistakes happen but it wasn't my mistake, and the reason behind meal subscriptions is convenience. Spoiled food and wasted money is not acceptable. I see online that they are claiming to be the number 1 in customer service, so I thought it was important to inform others to beware.

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14 people found this review helpful
Rated with 5 stars
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Verified Reviewer
Original review: March 27, 2019

I used Blue Apron for about a year - repetitious ingredients and too much kale, rice & vinegar in every recipe. THEN I switched to Home Chef and we love everything! The recipes are tastier, many more choices, quality is excellent - I am so glad we are with Home Chef now! My family loves, loves every meal now. I, especially, love this company and look forward to ordering the bbq beef flatbread dinner for guests next time! Super easy and everyone loves it! Christina

2 people found this review helpful
Rated with 3 stars
Verified Reviewer
Original review: March 22, 2019

Food prep was easy and quality was good. Menus were ok. Product was Always on time. We Needed three portions and that was not an option. So we canceled.

5 people found this review helpful
Customer increased Rating by 3 stars!
Verified Reviewer
Resolution response: March 17, 2019

Great customer service.

Original review: March 16, 2019

I simply wanted to see the website, check menus and pricing... $29.95 later as I found out... you can’t see the details unless you pre-pay their fee... I told them to keep my fee, cancel my account and I’d warn others. Seems this industry may need some government oversight to fully disclose their billing practices. Avoid at all cost or the very least... $29.95.

34 people found this review helpful
Rated with 3 stars
Verified Reviewer
Original review: March 7, 2019

When I 1st signed up, over 2 years ago, everything was great! All ingredients, recipe cards included, delivery always on the day selected. Fast forward to 2019. 2 of my BF have been late, the 1st one day late (scheduled Tuesday delivery, arrived Wednesday. It is now Wednesday after 9 pm and it still has not arrived). Mine, scheduled for Friday arrived Saturday. Missing ingredients, and recipe cards. Ripped bags... Considering the price this should not be happening. Really concerned about food safety and I think maybe someone should be inspecting their processes. Kind of sad. I love trying new things and everything was always good. Thinking of cancelling. Wow, it was JUST delivered. 930 pm... 25 hours late. Sigh. But at least it is here!

12 people found this review helpful
Rated with 5 stars
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Verified Reviewer
Original review: March 6, 2019

After doing lots of research on meal delivery companies we decided to try Home Chef and selected 3 meals for four people. It cost us about $90 with the first box discount. The day of delivery came but no package showed by the end of the day so we checked the tracking. The shipping company had postponed its delivery a day, but was expected because of a bad storm.

When the same thing happened the next day we called Home Chef. The customer service was wonderful. They immediately credited our account for the full amount. They instructed us on how to make sure the food was safe or not when the box arrived. They apologized for that being our first experience with them. Just wonderful and professional service. The box arrived the next day and everything was still fresh and cold. We have since made all three meals and it was fantastic. The food was great, easy to make, and perfect serving size. Even my teenage kids were full. We have also made a few recipes on our own. We will continue to use this service. Love it!

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3 people found this review helpful
Rated with 2 stars
Verified Reviewer
Original review: Feb. 19, 2019

Placed my order and several days later I received an email that due to a system glitch my order would be delivered a day late but would be repackaged and shipped so that everything would be fresh. This was ok with me. I received the order the next day and the ice packs were melted and the ingredients on top were not even cold. Romaine lettuce had to be thrown away because it was really brown. Supposed to have 2 shallots and only had one. Also two of the sirloin steaks (we had 4) were very tough and ended up throwing them away after cooking because they were not edible. Very disappointed in Home Chef. The meals were not as tasty as HelloFresh and the ingredients were definitely not as fresh. I will not be ordering from Home Chef again.

12 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 16, 2019

Order was "shipped on February 13th, 2019." Now says anticipated delivery on "February 19, 2019." Their packaging says "food good for 6 days" which means our $99 order is wasted. There is no way to contact this company to file complaints and request refunds! Stay away from this company!!!!

30 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 29, 2019

I thought I had canceled my account only to find another box on my front door. I was charged $59.00 to my credit card, I called back and told them I did not want it. I was told I was stuck with it because they cannot take it back. I was on hold for 20 minutes trying to talk to a manager. There is no way to delete your payment information from the website. BEWARE.

29 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Jan. 29, 2019

Last year I opened an account with Home Chef and was happy with everything. Unfortunately I couldn't afford it anymore and paused my account (no option for cancellation) after receiving my last meal shipment April 2017. This past weekend, I found my card had been charged for a meal delivery. I emailed customer service about the issue and received a response from someone named Rodrigo. He claimed he checked my account and told me that I was basically stuck with the order. I'd like to know how my account became 'unpaused'. Be wary.

27 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 23, 2019

I wanted to see the menu offerings prior to ordering. Home Chef makes you enter credit card to see the menu options. I looked at the food and determined it was not to my liking. I immediately paused my account and did not choose any food. There is no option to delete your account. I also sent email to the company stating I was placing account on hold and did not want food delivered. 10 days later I came home to find a box of food from Home Chef on my porch. I tried to call to dispute the order and was on hold for 15 minutes.

42 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Jan. 23, 2019

I tried HelloFresh first which I really liked but I thought I could spend a little less money for the same quality of food. Home Chef seemed nice because it had more options for meals per week and more meals to choose from. The HUGE difference is that they give you a very very small window of opportunity to pick your meals because the order is finalized. I could change my meals from HelloFresh up to a day before it shipped out, which is convenient if any plans change during the week. I called 5 days before my order was expected to arrive and asked to cancel my processed order because I didn't want half of the meals they were sending me. They refused to cancel my order, or give me a credit for the food I wasn't going to eat. I canceled my subscription promptly and will never use Home Chef again. I will not support a company that treats customers this way, so distasteful and manipulative.

29 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 23, 2019

I received my first delivery late and was not able to get a response for over 24-hr after trying to call and email them. I HATE to waste food, but had to toss out 3-days worth of food due to spoilage. Home Chef offered to credit one meal and no refund! I had Blue Apron for over a year and never had such a poor experience with customer service. STAY AWAY FROM Home Chef or you may be sorry!

24 people found this review helpful
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Home Chef expert review by ConsumerAffairs

Based in Chicago, Home Chef sends fresh ingredients and recipes to customers each week for them to cook their own meals. The company's algorithm suggests meals for you based on your "taste profile," which details what you do and don’t like to eat.

  • Easy subscription: Home Chef is a subscription service, meaning that each week new meals are automatically shipped to the customer unless they opt out.

  • Various size options: Customers can select box sizes for two, four or six people for perfect portions.

  • Gift meals: Meals can be sent as gifts to friends and family.

  • Gourmet menu: Their menu options are unique and provide gourmet meals that are easy to cook.

  • Special diet options: They offer low-calorie, gluten-free, soy-free and other restricted-diet options.

  • Best for: Busy individuals and families, people looking to expand their cooking knowledge and people with dietary restrictions.

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The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

Home Chef Company Information

Company Name:
Home Chef
Website:
www.homechef.com
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