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I have read some reviews for Home Chef on this site and am absolutely baffled. Some of the remarks are inconsistent with their pricing which makes me question were they really reviewing Home Chef. I have ordered over 20 meals with this service for a period of 3 months. I have also tried several other brands which were either overpriced, disorganized, horrific tasting and/or impossible to find an email or person to cancel the service.
Here is a summary of Home Chef’s food: Quality: excellent compared to rotten or foul smelling food from competitors. Price: excellent. I spend as much or more at the grocery store for equivalent meals. Packaging: incredible. From food delivery storage to packaging of each meal kit, quality of food recipe cards etc., organized, organized, organized. Recipes: unbelievable and this is their strongest attribute. Like my 27 yr old son who also orders from them said, “Everything I get is unfricken amazing.”
Selection: unlike some delivery service, there are a ton of choices. Occasionally, I don’t find 3 choices I like. Normally, for these weeks, I find two and am not sure about a third. It is no problem skipping a week. I have saved money using this service since I do not buy more groceries than I need, produce much less of a mess and am trying meals I never cooked before. After 30 yrs, you get tired of the same, old foods. Home Chef is a delight especially compared to their competitors.
Okay, I started with Home Chef about 4 months ago and have been getting 3 meals a week. Reading the reviews on this site it is clear that where you live makes a big difference to the quality of the service. I live in Northern California and my experience has been stellar. So at this point I have probably gotten over 25 different meals. With one exception they have all been extremely adequate to incredibly delicious.
Let me preface this paragraph with a confession that I have cooked all of my life as an amateur. Nightly dinners, dinner parties, holidays, etc. are my bailiwick. Yet I think that makes a huge difference for people that do not have cooking experience I imagine even these simple recipes might be daunting. I can imagine what things will taste like according to the directions and adjust to my taste. I don't think that is true for most people that don't have much cooking experience.
I have not had a single issue with delivery except one time there was a 1 day delay due to the death of President 41. Clearly not their fault. All of the food in the delivery boxes have been impressively, Whole Foods quality. Crisp fresh vegetables, excellent meat (tender after cooking) and fresh fish. I have never had a problem going to the website and sorting out exactly what I want in my order. You just have to be proactive and make changes well in advance. I do agree that there is a lot of packaging but I believe they are all recyclable (at least I have been putting them in the recycle bin). The ooze in the coolant pouches is a bit gross and I could do without that.
Overall I am saving so much money because I like to eat well and have a lot of diversity in my diet and before, when I was pulling recipes off Food Network or some other site, it was really hit or miss if I would like the outcome of the recipe and normally I had to buy a full bottle of each ingredient never knowing if I would use it again. This proved to be expensive on two fronts. One - I had to buy a 15 oz bottle, for example, when I only needed two tablespoons (who knows if I would ever use it again or if it would still be good when I did). This meant that I would pay, say $7.00 for a jar of whatever and then the next time I went to use it - it had gone bad. Factor that into the cost of that recipe!
With Home Chef I get just the amount I need. All the other ingredients like olive oil (or really any cooking oil), salt, pepper, of course anyone has on hand. So overall - I am saving money - portion control was an unexpected perk! And with the exception of the Sweet and Sour Shrimp (just DON'T) it has been a big win for me.
This company is a ripoff. I signed up to try it once, and they tricked me into recurring charges. $50/wk without permission. I'll never order from this slimy company again. Their practices are a great way to make sure they don't get repeat customers.
Created an online account but paused immediately because I didn’t like their menu options. Not only did they charge me but over two weeks later I got a delivery box. I’m still contesting the charge because I didn’t select or wish for food to be sent. And I don’t like the fact I can’t delete my account or my credit info. Lesson learned. Avoid Home Chef!
I was sent a link to try Home Chef from a friend. I signed up but before it would allow me to see anything regarding meals, I had to put in my credit card information. I completed the signup process but was not able to look to see what I would like to order. I put the account on hold and made sure that nothing was showing in the basket. I was going to wait and look later. Within 10 minutes of me leaving the site, they had already charged my card. I immediately called them and cancel my account. If they charge me without really look (and I made sure that I had nothing in the basket until I decided to return later), they were not going to honor putting the account on hold. This is really bad business.
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This company is a ripoffs. They offers Groupon that sounds like a good deal at the time but they also have $30 or $40 off first time customer at their website. Do not go with the Groupon deal because you will ended pay more money out of pocket and they do not do anything to compensate you back the extra money you pay. There is no integrity in this company. Bring your business somewhere else.
I first started my meal delivery journey with HelloFresh which I loved but my husband thought was too pricey. Then I tried Blue Apron and it was okay, but their OnTrac delivery service was horrid! I received my delivery a whole day and half late! So I switched to Home Chef to see what they had to offer. Same OnTrac delivery service and my kit was delivered to the wrong address!!! See after three separate meal kit services, I say cook your own food because this is crazy!!!
I ordered shrimp and grits, steak salad and pork loin with sauce. Shrimp and grits were tasteless and the amount of spinach was woefully inadequate. The steak salad meat was well, kind of creepy, overcooked before even being rewarmed and fatty. The tomatoes were hard as rocks and not remotely ripened. Inadequate amount of blue cheese which was poor quality. Half of the broccoli with the pork dish had copious yellow budding and needed to be tossed. I would have been far better served by hoofing up to Whole Foods for their warm food bar. There was so much plastic housing the food and in non-recyclable plastic (curbside), that I just plain felt guilty for ordering altogether.
I have to preface this by saying I generally really enjoy Home Chef. My boyfriend signed up for it because he received a free trial or a large discount on our first order... We like it because we both work really long hours and really the last thing we want to do is figure out dinner or go to the grocery store. We don’t keep a lot of food in the house because we are gone so much. We have been consistent weekly delivery customers for about 4-5 months now and we have received and made around 50 different recipes. Some of them we liked so much. We actually went and re-bought the ingredients and made them on a weekend or a day where we didn’t have meals left from the delivery. We receive our deliveries every Wednesday and we usually just get 3 recipes, 2 servings each. We like that we can pick weekly how many we want based on our budget.
Sometimes if one of gets a bigger check we will do dinners for 5 days, but most weeks we will just do the 3. You have to be proactive and view the menus for each week and pick what you want though, otherwise they will pick for you and that has accidentally happened a few times due to us just forgetting. On the weeks that they have picked for us, the meals are still very good, but they just aren’t the type of meals that we would pick. They are very “basic” I guess for lack of a better term. Usually always very tasty though. I wish they could somehow base the picks off our history... maybe like if we typically do the premium meals, just send us premium meals instead of chicken or pork and veggies. This week’s delivery is what prompted this review because the past month or so, each week something has gone wrong with our order.
For instance, we forgot to pick our meals for this week and instead of sending us 3 dinner meals they sent us 2 very basic (and honestly they don’t really look that appealing) dinners and a smoothie. What am I supposed to do with a smoothie? From my understanding smoothies are something you have to request extra... so now we only have 2 dinners and a smoothie which is like a snack I guess. To make matters worse, I probably won’t even get the full smoothie because when I pulled the ingredient bag out of the box, it was completely ripped open at the side - almost like someone took scissors to it so the container with the mango purée went flying and hit the floor and spilled out about half.
So not only was the bag ripped, but the container that had the main ingredient wasn’t closed tight and well... I have enough for one smoothie maybe. Not the two portions I should have. The first thing that ever went “wrong” was they sent us an extra meal... we weren’t charged for it so I guess that’s not really bad but it didn’t come with a recipe card. Good news is I was able to go to the Home Chef website and find the recipe there. The very next week we received our order with two of the same recipe, and then the other one we ordered. We received the recipe card for a taco salad (which is what we ordered) but instead we received a duplicate of one of the pasta dishes. So we got 3 meals, but just two of the same. Again, not the worst thing that could happen because we liked the pasta but we chose the taco salad for a reason obviously.
The NEXT week, we received the 3 meals we asked for with the corresponding recipe cards but when my boyfriend went to go make the lunch wrap, he noticed that not all ingredients were included. It was supposed to be a chicken artichoke wrap but... there were no artichokes. It was also missing the sauce so it was a dry chicken and lettuce wrap. So now a few weeks in a row something has been off with our order and I feel like whoever is packing the boxes or fulfilling the orders is just getting lazy... I’m sure it’s multiple people but for the price that we pay each week it’s getting a little annoying.
We order the meals because it saves us time. We don’t have time to go get missing ingredients and we look forward to the meals that we pick every week so when we don’t get what we were hoping for it’s really disappointing. I gave it 3 stars just because each meal we have made has been absolutely delicious and the instructions are very easy to follow. Even the “basic” stuff doesn’t taste so basic when all is said and done. Just wish the packing department and order fulfillment department could get it together.
Our first order was never received. Called multiple times with no answers for over 30 minutes at a time, sent emails with no response, reached out to social media with no response. Awful. Will stick with other food delivery services that actually respond. Never use!!
We had pork and chicken juice leaked all over our meals during this delivery. Contacted customer service and still no response. From their Facebook page I guess it is a consistent issue and they hardly ever respond. We want a refund!
I enjoyed the meals and the variety. However, although I am single I cook large meals and freeze in portions as my life is busy and I do not have time to cook daily. The meals tended to take quite a bit of time to prepare and then I only had two meals for all that work. That was not a good return on my labor. So, after a few weeks I dropped the service and never picked it back up. A friend sent me a free week of another meal delivery service, but I never activated it.
It is impossible to get a hold of them by phone when there is an issue with the order (something missing). However, when you email them about the issue they always make it right! Excellent customer service in that regard. The meals are really good, some better than others.
Home Chef has excellent quality and dependable service with orders. Have used Home Chef for over a year and never had a negative experience. Love the option to cancel any particular order and resume when I am in town.
I decided to try Home Chef out, and have been pleased with the meals - until last week. I awaited my delivery, and it didn't arrive - so I checked tracking and email and found FedEx delayed it a day. Now, this box had already been traveling several days in heat that exceeded 90 degrees. Home Chef sent an email saying it should be fine, as they planned for extended travel. I watched for the box to arrive the next day, and as soon as it did, I opened it - only to find the non-meat items were hot, the vegetables were rotting in the bags and had a bad smell, and the meats were warm. Granted - not Home Chef's fault. My complaint is - I immediately tried reaching out to Customer Service via phone - sat on hold 20 mins listening to the Muzak, and then the call suddenly dropped. I dialed back and the phone kept clicking over to nothing then the call ended.
So, I sent an email - and received an automated reply that said I would hear from them soon. It's now been 4 days - and another email - no reply. I tried calling again - and back on hold. I cannot reach Customer Service and they have not responded to my emails. As long as there are no issues, the service is fine. But beware.
I love the Home Chef... The meals are easy and tasty. Anytime I have had an issue it was quickly taken care of. I have been ordering for months and still love them. Wish it was a bit more cost-effective as $40 per meal gets really pricey... But their portions are good. Wish they had options for families of three and a bit more customizable. Overall has been a very positive experience. My teenage son loves cooking the meals and it has build his confidence and taught him a lot in the kitchen. He enjoys it a lot more than home economics class in school. He loves that he knows he can cook and he can cook good for family or to impress a girl!
I received notice Home Chef charged my Credit Card $82 on Sunday 9/9/2018. I canceled my account 9 months ago - or at least I tried. They do not allow you to permanently remove your Credit Card or cancel the service. They only allow a 'pause' feature. CONSUMER BEWARE: I never authorized the charges to my Credit Card and they charged without my permission. I tried to call them at 872-225-2433 and the number is not working. It appears they only answer calls for four hours a day. Who needs this kind of grief!
Home Chef is great food with incredible recipes but the online app does not give step by step details to edit your weekly or monthly plan efficiently. Once that is tweaked then I'll be there ordering again.
I have used Home Chef, Blue Apron, Plated, Freshly and HelloFresh, and rate them in that order. Home Chef delivers good quality fresh food, generous serving size and one time delivery. The one time there was an error on my order, it was immediately resolved to my satisfaction. They are the best Food Delivery Service that I have tried to date.
I found the website a little complicated to figure out as there was more than 1 page of meals to choose from and it was hard to put the order in. Once I got that done, I was excited to see what came. The food is very nice and packaged well, directions very colorful on a full sheet. The 2 person meal is enough for 3 people. I found a Groupon that gave me a great deal, but make sure you suspend your next order right after ordering your first or you will get a shipment of their choice as it's done a week before, if you are just wanting to try it. You are automatically set up for weekly shipments. My daughter also tried it and thought the food was good.
Wow! This company is horrible! Got my first order: all contents ripped open and spilled all over the box. The ice packs were put on top of the bread and smashed the bread. The meat was package together and one package of meat was open and leaked all over the other packages of meat! That is not safe. I think the worst was the fresh fruit basket. The fruit was rotting, spoiled, and leaking fermented juices out everywhere. I waited on hold forever to talk to somebody, and basically got somebody that blamed it all on the shipper. He was not very apologetic at all. I will be going back to HelloFresh!
New recipes are fun and exciting. Everything comes with the directions. The proteins are delicious. The steaks and lamb are of superior quality. My husband loves the challenge of preparing new dishes.
We've had 2 deliveries, several weeks apart. The first was fine with the exception of bad "living lettuce". Fortunately we already had one to use for our lettuce cups. We enjoyed the recipes. Con: far too much sodium resulting in our having to modify every recipe. The second box arrived yesterday. So far we've prepared only one meal. Again, far too much sodium. Brussels sprouts weren't fresh and we had to remove the ends then thinly slice. I'd prefer they come already sliced. Other recipes in our box require slicing a lot of mushrooms and cubing chicken breasts. Again, I'd prefer that was already done for me. Summary: too much prep on my part; sodium content far too high; very expensive for what you get. For me I feel all they're doing is grocery shopping. I have time to do that.
Home Chef is mostly recipes requiring additional prep and many steps. However it included just the correct amount of items I don’t usually have on hand and would have a lot left over if I pitched such items to use just one time. Directions are good and result is a nice meal, but expensive and more work for me than I was expecting.
I received two shipments from this company. First box had moldy produce and customer service took 4 days to get back to me with an "I'm sorry". The second box I cooked one meal out of and my husband was so sick from the shrimp he missed a day of work after spending the night in the bathroom. Needless to say I threw out the remaining meals as the shrink wrap was popped on the fish and the beef was already brown in the package. I thought I would save the bags and use the vegetable but the corn was moldy again. What a waste of money.
The meals are very expensive. Cookbook is ok, but not worthy the dollar amount per servings. Too much wrapping and I understand the need to keep fresh the produce and meats. Three shipments came with the ice bags defrosted and barely it was cold inside the box.
Everything was perfect except every one of these food delivery services are great at what they do, but after paying for your meal & the delivery service you feel like you should have went out to a 5 star restaurants after you consider what you just paid to have the every day average restaurant food delivered, but other than that it’s worth the service!
The meals are delicious. I love Home Chef, but it would be far better personally if it were possible to order the meals for one person instead of a minimum of two. I live alone, so I either get tired of eating the same meals twice or I end up wasting a lot of good food. I’m just learning to cook, so the meals and directions have been valuable.
The food was good. The orders were always delivered as scheduled. I thought about ordering from several different services. Home Chef had a lot of different meals and even gave me a huge discount on the first order.
Meals are very good. Some are quick & easy, some easy & some more time consuming. They have salads that I can throw together for work. Very often the tomatoes are not ripe. They usually repeat certain veggies too often such as green beans & carrots. I love the healthy options! Pretty fair value for what you get. They need a place where problems with shipments can be communicated. Ex: "I did not receive one of my salads." When asked to rate my meal, I stated this in their "comments" section but received no response nor the meal.
Home Chef expert review by ConsumerAffairs
Based in Chicago, Home Chef sends fresh ingredients and recipes to customers each week for them to cook their own meals. The company's algorithm suggests meals for you based on your "taste profile," which details what you do and don’t like to eat.
Easy subscription: Home Chef is a subscription service, meaning that each week new meals are automatically shipped to the customer unless they opt out.
Various size options: Customers can select box sizes for two, four or six people for perfect portions.
Gift meals: Meals can be sent as gifts to friends and family.
Gourmet menu: Their menu options are unique and provide gourmet meals that are easy to cook.
Special diet options: They offer low-calorie, gluten-free, soy-free and other restricted-diet options.
Best for: Busy individuals and families, people looking to expand their cooking knowledge and people with dietary restrictions.
Home Chef Company Information
- Company Name:
- Home Chef