Home Chef

I have been a customer of Home Chef awhile back. But after awhile too many mistakes started to happen with missing ingredients, meal kits, bad meat or produce and deliveries not showing up or delivery people throwing the boxes. After contacting them they decided to pause my account since too many mistakes. A few months ago they sent me coupons to rejoin. So I did. Bad decision. After 3 weeks of no mistakes, the mistakes started to happen again. Missing meal kits, missing meat poor produce. Etc I really don't know what has happened to this company this past year as it has taken a serious turn for the worse.

I’ve been a Custer for quite some time. Came today after I went to track my order and see that the account was paused. I never paused the account and in fact just chose foods for my order in 03/10. It was a mistake on their end and they basically said there was nothing they could do. They refused to rectify the situation. Ridiculous. Going with another food delivery service and hoping their customer service is better.

I have been a customer of Home Chef for many years, I really don't know what has happened to this company this past year as it has taken a serious turn for the worse.

When you signup for an account it is not clear you will be immediately charged and scheduled for your first delivery without even looking at the meals. So I find out I was charged and they said they canceled the order but they didn’t. I got charge $71 and I just wanted to signup to see the meals. They never responded back to me, I was so nice too.

Home Chef is by far the BEST meal service we have used! Food fresh and the packaging is amazing, everything together for the recipe is in one bag. I don't have to search through the whole box when it arrives. All the meat is in a separate bag. Easy. I love how the recipes tell you how many days to use by so I just eat in that order. And the recipes, good lord, they need a medal. The flavors and how you cook everything is too good! Better than other companies we have tried by far. I can't believe the lower reviews I have seen on this. People must not be cooking items right. Me and the hubs have been very pleased. One recipe they did not add an item, but I told them and so far everything has come that is supposed to. I totally recommend! It's easy, less than what we would pay for in our house and perfect for non-cookers! To each their own, I know, but just try them if you haven't and are looking.

I really enjoyed the food I received however I'm going to have to make it at home because the price I paid for what I received is very off. I had the Bolognese Spaghetti and it's very easy to put together and microwave which is why I wanted to try it. The food was delicious and now I know to add cream cheese to my pasta sauce for an even better flavor.

First of all, once you create an account, you cannot remove your credit card. Beware! Secondly, there are terrible packing and delivery problems. All in all, a complete bust. In theory, this is a great idea -- to have an option of all the ingredients be oven ready. However, it is poorly packed and often ingredients that are supposed to be in the bag are missing. Then there is the delivery. I have been told that delivering until 10:30 at night is considered "on time." But it could even arrive at 10 in the morning. So, you cannot plan. Plus, the one week, the delivery person literally threw the box on the porch from 10 feet away. I was there when she did it and asked her why she threw the box did she not notice that the box landed on its side? She said the box was too heavy for her.

I was excited to try the meals from Home Chef. I have used Hello Fresh and Blue Apron in the past but their menus are very repetitive and I wanted a change. I signed up and picked my meals for the following week and the box should have arrived on Wednesday. On Wednesday evening when I got home there was no box. I then had to find something in my freezer to quickly prepare. On Thursday, still no box and the website said it would then arrive on Friday. If they cannot fulfill their shipping on the date they say it will arrive, they should not be in business. People rely on the boxes to show up on time because they have held off on their grocery shopping. Very bad service.

I paid almost 300 for the set of cookware and I have used them a few times. They already have scratches on them even after using only plastic utensils on them. I thought the quality would have been better at this price.

I signed up on the site and was told to put in my card number to see meal options (stuidly, I did this). Unfortunately, I was sent a kit but had no intention of yet purchasing. I wanted to check out the menus and pricing first. However, I was billed immediately and sent a box. I called, canceled, or thought I did. Just received another order... nearly a year later, and my card was again charged. No invoice in the box, no knowledge of the shipment or charge until after I received it. Hopped on website to cancel... followed the "Help" page. But I don't have the option to cancel under my account... only change the plan, frequency, meals per week, not cancel. So disappointed. Choose another service if you are looking.