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Our first order was never received. Called multiple times with no answers for over 30 minutes at a time, sent emails with no response, reached out to social media with no response. Awful. Will stick with other food delivery services that actually respond. Never use!!
We had pork and chicken juice leaked all over our meals during this delivery. Contacted customer service and still no response. From their Facebook page I guess it is a consistent issue and they hardly ever respond. We want a refund!
I enjoyed the meals and the variety. However, although I am single I cook large meals and freeze in portions as my life is busy and I do not have time to cook daily. The meals tended to take quite a bit of time to prepare and then I only had two meals for all that work. That was not a good return on my labor. So, after a few weeks I dropped the service and never picked it back up. A friend sent me a free week of another meal delivery service, but I never activated it.
It is impossible to get a hold of them by phone when there is an issue with the order (something missing). However, when you email them about the issue they always make it right! Excellent customer service in that regard. The meals are really good, some better than others.
Home Chef has excellent quality and dependable service with orders. Have used Home Chef for over a year and never had a negative experience. Love the option to cancel any particular order and resume when I am in town.
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I decided to try Home Chef out, and have been pleased with the meals - until last week. I awaited my delivery, and it didn't arrive - so I checked tracking and email and found FedEx delayed it a day. Now, this box had already been traveling several days in heat that exceeded 90 degrees. Home Chef sent an email saying it should be fine, as they planned for extended travel. I watched for the box to arrive the next day, and as soon as it did, I opened it - only to find the non-meat items were hot, the vegetables were rotting in the bags and had a bad smell, and the meats were warm. Granted - not Home Chef's fault. My complaint is - I immediately tried reaching out to Customer Service via phone - sat on hold 20 mins listening to the Muzak, and then the call suddenly dropped. I dialed back and the phone kept clicking over to nothing then the call ended.
So, I sent an email - and received an automated reply that said I would hear from them soon. It's now been 4 days - and another email - no reply. I tried calling again - and back on hold. I cannot reach Customer Service and they have not responded to my emails. As long as there are no issues, the service is fine. But beware.
I love the Home Chef... The meals are easy and tasty. Anytime I have had an issue it was quickly taken care of. I have been ordering for months and still love them. Wish it was a bit more cost-effective as $40 per meal gets really pricey... But their portions are good. Wish they had options for families of three and a bit more customizable. Overall has been a very positive experience. My teenage son loves cooking the meals and it has build his confidence and taught him a lot in the kitchen. He enjoys it a lot more than home economics class in school. He loves that he knows he can cook and he can cook good for family or to impress a girl!
I received notice Home Chef charged my Credit Card $82 on Sunday 9/9/2018. I canceled my account 9 months ago - or at least I tried. They do not allow you to permanently remove your Credit Card or cancel the service. They only allow a 'pause' feature. CONSUMER BEWARE: I never authorized the charges to my Credit Card and they charged without my permission. I tried to call them at 872-225-2433 and the number is not working. It appears they only answer calls for four hours a day. Who needs this kind of grief!
Home Chef is great food with incredible recipes but the online app does not give step by step details to edit your weekly or monthly plan efficiently. Once that is tweaked then I'll be there ordering again.
I have used Home Chef, Blue Apron, Plated, Freshly and HelloFresh, and rate them in that order. Home Chef delivers good quality fresh food, generous serving size and one time delivery. The one time there was an error on my order, it was immediately resolved to my satisfaction. They are the best Food Delivery Service that I have tried to date.
I found the website a little complicated to figure out as there was more than 1 page of meals to choose from and it was hard to put the order in. Once I got that done, I was excited to see what came. The food is very nice and packaged well, directions very colorful on a full sheet. The 2 person meal is enough for 3 people. I found a Groupon that gave me a great deal, but make sure you suspend your next order right after ordering your first or you will get a shipment of their choice as it's done a week before, if you are just wanting to try it. You are automatically set up for weekly shipments. My daughter also tried it and thought the food was good.
Wow! This company is horrible! Got my first order: all contents ripped open and spilled all over the box. The ice packs were put on top of the bread and smashed the bread. The meat was package together and one package of meat was open and leaked all over the other packages of meat! That is not safe. I think the worst was the fresh fruit basket. The fruit was rotting, spoiled, and leaking fermented juices out everywhere. I waited on hold forever to talk to somebody, and basically got somebody that blamed it all on the shipper. He was not very apologetic at all. I will be going back to HelloFresh!
New recipes are fun and exciting. Everything comes with the directions. The proteins are delicious. The steaks and lamb are of superior quality. My husband loves the challenge of preparing new dishes.
We've had 2 deliveries, several weeks apart. The first was fine with the exception of bad "living lettuce". Fortunately we already had one to use for our lettuce cups. We enjoyed the recipes. Con: far too much sodium resulting in our having to modify every recipe. The second box arrived yesterday. So far we've prepared only one meal. Again, far too much sodium. Brussels sprouts weren't fresh and we had to remove the ends then thinly slice. I'd prefer they come already sliced. Other recipes in our box require slicing a lot of mushrooms and cubing chicken breasts. Again, I'd prefer that was already done for me. Summary: too much prep on my part; sodium content far too high; very expensive for what you get. For me I feel all they're doing is grocery shopping. I have time to do that.
Home Chef is mostly recipes requiring additional prep and many steps. However it included just the correct amount of items I don’t usually have on hand and would have a lot left over if I pitched such items to use just one time. Directions are good and result is a nice meal, but expensive and more work for me than I was expecting.
I received two shipments from this company. First box had moldy produce and customer service took 4 days to get back to me with an "I'm sorry". The second box I cooked one meal out of and my husband was so sick from the shrimp he missed a day of work after spending the night in the bathroom. Needless to say I threw out the remaining meals as the shrink wrap was popped on the fish and the beef was already brown in the package. I thought I would save the bags and use the vegetable but the corn was moldy again. What a waste of money.
The meals are very expensive. Cookbook is ok, but not worthy the dollar amount per servings. Too much wrapping and I understand the need to keep fresh the produce and meats. Three shipments came with the ice bags defrosted and barely it was cold inside the box.
Everything was perfect except every one of these food delivery services are great at what they do, but after paying for your meal & the delivery service you feel like you should have went out to a 5 star restaurants after you consider what you just paid to have the every day average restaurant food delivered, but other than that it’s worth the service!
The meals are delicious. I love Home Chef, but it would be far better personally if it were possible to order the meals for one person instead of a minimum of two. I live alone, so I either get tired of eating the same meals twice or I end up wasting a lot of good food. I’m just learning to cook, so the meals and directions have been valuable.
The food was good. The orders were always delivered as scheduled. I thought about ordering from several different services. Home Chef had a lot of different meals and even gave me a huge discount on the first order.
Meals are very good. Some are quick & easy, some easy & some more time consuming. They have salads that I can throw together for work. Very often the tomatoes are not ripe. They usually repeat certain veggies too often such as green beans & carrots. I love the healthy options! Pretty fair value for what you get. They need a place where problems with shipments can be communicated. Ex: "I did not receive one of my salads." When asked to rate my meal, I stated this in their "comments" section but received no response nor the meal.
I tried HelloFresh and Sunbasket, they were both great but I had delivery issues, not really their fault but still, when food is delivered 2 days later it is already spoiled. I switched to Home Chef. The recipes are easy to follow, the food choices are varied and lots of variety. The quality of the meats and vegetables are superb.
Home Chef was a good option especially if you are diabetic or vegetarian or just need low carbs or low calories and there's a gluten-free option also which makes it really easy if you are feeding someone that is diabetic. It has flexible delivery and they say there's no commitment and you can skip orders. You can cancel them any time. They got 13 weekly recipes which is really good. Also the food is fresh and a thoughtful source of ingredients are put into each meal so overall I really think Home Chef Delivery is a great way to go time wise and money-wise and nutrition-wise.
We loved Home Chef. The ONLY problem was with meal choices. But that's only because my husband is a very picky eater. That's all. Food was fresh and portions were big! It always filled us up! (Psst. I even reused the ice packs for other stuff!)
We ordered a trial for 3 days. Two of the three days worth of bags had bad produce that could not be used. Luckily I had my own previously grocery store purchased on hand, otherwise we would have been out of luck. Delivery was on time, meats have been good and recipes delicious, except for the bad produce issue, food tastes great.
Home Chef was very reliable, both with delivery and quality of products. Customization is limited to selecting different entrees instead of the standard picks. Recipes are clear and easy to follow. However, I feel the pricing is a bit high.
Home Chef have a lot of delicious food. I can usually find 1 or 2 recipes I love but hardly ever all 3. The 3rd one I send with my daughter to use at her house. They need more weekly choices.
Pros: Convenient, with easy-to-follow recipes for the novice cook. Cons: Very costly overall for a single person - there were no customization options designed for singles. Found that the pre-measured ingredients didn't save any cooking time. Also, much of the produce was subpar and not fresh on arrival.
I’m 75 and planned, shopped for, and cooked dinner for 50 years. I’m sick of it. My cousin suggested several of these companies, and I love Home Chef. The packaging is amazing. The produce is fresh. The steaks ??? are great. We do it about 3 days a week. It has changed my attitude toward cooking.
I have tried Blue Apron, HelloFresh and Marley Spoon and found Home Chef with the best selection and value. I liked Blue Apron the least, smaller serving amounts were not enough for two adults. Blue Apron also threw all items in the box instead of packed in individual packages, it takes some time to sort out all the meals. Home Chef has quick 5 minute meals, fruit and smoothie options and a variety of prices. Home Chef offers the most options.
Home Chef expert review by ConsumerAffairs
Based in Chicago, Home Chef sends fresh ingredients and recipes to customers each week for them to cook their own meals. The company's algorithm suggests meals for you based on your "taste profile," which details what you do and don’t like to eat.
Easy subscription: Home Chef is a subscription service, meaning that each week new meals are automatically shipped to the customer unless they opt out.
Various size options: Customers can select box sizes for two, four or six people for perfect portions.
Gift meals: Meals can be sent as gifts to friends and family.
Gourmet menu: Their menu options are unique and provide gourmet meals that are easy to cook.
Special diet options: They offer low-calorie, gluten-free, soy-free and other restricted-diet options.
Best for: Busy individuals and families, people looking to expand their cooking knowledge and people with dietary restrictions.
Home Chef Company Information
- Company Name:
- Home Chef