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HelloFresh states that its goal is to ensure every household has the opportunity to enjoy delicious and healthy food. The company has a variety of meal plans to choose from, and each plan includes ingredients that are locally sourced and delivered at a time convenient for their subscribers. Customers can manage their menus and deliveries through HelloFresh’s mobile app, and its customer care team is available to answer any questions.
Pros & Cons
- Flexible pricing
- Can pause delivery
- Six plan types
- Easy cancellation
- Limited allergy care
HelloFresh focuses on delivering fresh, healthy food straight to your door. With a variety of recipes and plan types, there’s something to fit most anyone’s needs and tastes.
Top HelloFresh Reviews
My husband and I love ordering from HelloFresh! The food is definitely fresh. The recipes are easy to understand and taste great! There's a lot of great variety with the meals as ...Read full review
We have the vegetarian plan because my wife is a lifelong vegetarian, and all the meals have been wonderful. Oftentimes we see other companies doing vegetarian meals that don't ha...Read full review
How does HelloFresh work?
HelloFresh is a meal-kit company based in Berlin, Germany. The company is one of the largest meal-kit providers in the U.S., and it works using a few simple steps:
- Choose a plan based on your lifestyle and needs: The company offers six plans — Meat and Veggies (classic), Veggie (vegetarian), Pescatarian, Family Friendly, Quick and Easy, and Fit and Wholesome.
- Pick your plan size and frequency: Next, decide if you want food for two or four people and whether you want two, three, four, five or six meals delivered each week.
- Await delivery: Your meals are delivered straight to your door on the day you choose.
- Start cooking: Your meal kit includes a detailed and easy-to-follow recipe card and all the ingredients you need to make a delicious meal.
HelloFresh accommodates every appetite, household size and schedule. Every recipe is created by chefs and tested 200 times. Currently, HelloFresh offers one vegan meal per week. The Meat and Veggies plan can be customized to be beef-free, pork-free or seafood-free.
HelloFresh employs a team of dieticians that review every ingredient for the eight major allergens (wheat, dairy, soy, eggs, nuts, peanuts, fish and shellfish) and discloses the information next to the meal choice on the HelloFresh website. The company states it’s up to the consumer to read and understand allergens in the ingredients.
HelloFresh meals start at $7.49 per serving, but the total price is determined by your plan preferences and size. The company offers six core plan types:
- Meat and Veggies (classic)
- Veggie (vegetarian)
- Family Friendly
- Fit and Wholesome
- Quick and Easy
A Meat and Veggies plan for four people who want two meals per week is $8.99 per serving, and a Low Calorie plan for two people who want two meals per week is $10.99 per serving. Each order has a $9.99 shipping fee.
The company frequently includes coupons and discount codes on its website. No contract is required, and the service can be paused or canceled at any time.
How long is HelloFresh good for?
HelloFresh states all ingredients stay fresh for the week in which you receive them, but the company suggests using ingredients that don’t store as well, such as fish, at the beginning of the week.
Can I reuse HelloFresh ice packs?
Yes, ice packs may be reused. Alternatively, some areas offer an ice pack return program, or you can recycle the ice packs by emptying the nontoxic gel into the drain with warm water and recycling the plastic casing.
Is there a minimum subscription length?
There is no minimum length for HelloFresh subscriptions. You can cancel your subscription at any time.
Can I skip a week of my subscription?
If you are traveling or would like to hold your subscription for any reason, you can manage delivery dates within your HelloFresh account. Delivery changes can be made up to 11:59 p.m. PST five days before the scheduled delivery.
How does the food stay fresh in transit?
The company uses specially designed boxes with insulating liners, gel packs and cooling material to help food stay as fresh as possible. HelloFresh modifies its packaging based on the season to ensure maximum freshness.
Is HelloFresh worth it?
HelloFresh helps people enjoy a variety of home-cooked meals without having to pore through recipe books and spend time shopping in grocery stores. The range of flavors, options for vegetarian or low-calorie meals and low-pressure commitment make it a great choice. We recommend HelloFresh for its innovation, customization and eco-friendly practices.
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I have tried three different delivery services and HelloFresh was by far the most tasty. The recipes actually opened my mind into new ways of cooking and preparing food. Their menu choices were great and always delivered on time with EASY TO READ directions. (Some companies do not provide that). Each meal was individually packed (again, some companies don't do that), and they were always very tasty. Not a bad price either. If I had to purchase every ingredient separately to prepare these recipes, it would cost a fortune. Even my kids enjoyed them and they are picky eaters! Their portions are perfect for two but if you have a large appetite, you may want to choose four instead of two! You will be posting pictures of your meals for all of your friends to see. LOL!!
Hi Loren- We appreciate your review and thank you for taking the time to tell us about your experience. We love cooking with you too and let our chef's know you are enjoying the recipes!
I really appreciate the variety of meals available and most of them are easy to cook once I have a feel for the pattern. I also have had good experiences with customer service when my box was missing items or I had any issues.
We are happy to hear that you are enjoying!
HelloFresh continues to still be the best meal kit offering around, from a value and deliciousness perspective after comparing it to other brands. I have sent many friends free boxes through my membership and they have been delighted in the products. Passing on two comments on behalf of friends: please do not pack meats next to ready-made items in the box. And, customer service is not very helpful when my friend's box was delivered to the incorrect address.
Hi Anna- Thank you for taking the time to review us. We appreciate your feedback and will be sure to make our team aware of your suggestions.
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I love the convenience of my meals coming straight to my apt and it's one less thing I need to think or worry about. It adds ease to my work week when I can just start cooking with all of the ingredients and instructions ready to go. The only thing I need to think about is which recipe I want to make! I never need to run out to grab an ingredient that I don't have on hand since HF has it all in the bag. I also save a lot of groceries since I'm only buying the basics now and not dinners for the month. I mainly order the recipes meant as dinners but have been adding more and more lunch items since they are so easy and quick to make during a busy work day. I love that I get to try new recipes that come out weekly and I always have a new favorite dish!
Hi Erin- Thanks for taking the time to send us a review. We appreciate your feedback and will let our chefs and kitchen team know you are enjoying it!
Love the HF meal kits, the recipes are always so delicious and i've had such a great experience cooking! There are only 2 things I would change: - More health conscious recipes (less calories) - Sometimes the steps can be confusing to follow or there are easier ways of doing things rather than what HelloFresh suggests.
Thank you for sharing your HelloFresh experience. We appreciate your feedback and will let our kitchen team know about your suggestions.
Since I started ordering from Hello Fresh in August everything has been great. Orders have come on time, well packaged, and the food has been incredible. Me and my wife also love the variety and the portion sizes, and it's cut back our grocery bills as grocery store prices have skyrocketed significantly of late by us. Any small issues we experienced were easily fixed by HelloFresh representatives and the app has been easy to use for meal planning, and skipping meals when we're out of town or just need a quick break.
We are happy you and your wife are enjoying cooking with us. We appreciate the feedback and thank you for taking the time to review us!
Happy with experience- easy, quick recipes to throw together without advanced prepping like grocery shopping or meal planning. It has expanded the types of meals we eat in the household as it has a lot of recipes that I would not typically cook on my own.
Hi Christine- Thank you for your review. We appreciate you taking the time to review us!
I was a client of HelloFresh till the first time I needed to contact them for change in my order. I spent lots of time on the phone, with two different operators, no result. Absolutely unfriendly and unprofessional. I canceled my subscription and feel very disappointed.
We signed up for our first box and received it. Since we were able to select which meals we wanted, we anticipated we would be able to do that for the next box as well. However, we were never notified that it was being shipped and never given the opportunity to choose what we wanted. When trying to resolve the problem, we were told a supervisor would return our call in 24 hours- that never happened. When we called again, we were repeatedly put on hold and then hung up on and again told a call would be forthcoming and it wasn't. We have canceled our subscription and hope to prevent others from wasting their time and money.
This company has all the trademarks of a scamming deal. You need to enter a payment method at the sign-up stage, before even checking out their meals! (Scam tactic?) I was supposed to pick out 5 meals, I looked at 2-3 meals and then decided not to complete the order. Within minutes I cancelled the order before confirming anything. There was no option to remove my Bank Card! (Scam tactic?) I received an email confirming my cancellation but next day I was charged for a plan that I did not even finish choosing meals for. (Scam tactic?) I called to request a refund, agent said it takes up to 30 DAYS FOR A REFUND!?! (Scam tactic?) She also said do not log into the account because it will reactivate the order! (Scam tactic?) I am now waiting for the refund.
I'm sick of these people. I don't have an account but CONSTANTLY get their ads. Want me to prove my identity (not email - other docs) to protect me: from discontinued ads. Also, any organization requiring a CC to check out details of options BEFORE choosing is trouble. Avoid.
I received a meal kit with some bread and a tomato, I tried to contact customer service and they were unable to rectify the problem. I even sent a picture and tried to email the person who was helping me again a few days later. I can't waste my time with them anymore and will just have to accept the loss and throw the meal out. The meals are small, starchy, and time consuming to prepare. They are not big enough for the average person, they have to be supplemented with a salad or soup to be satisfying.
HelloFresh Company Information
- Company Name:
- HelloFresh US
- Company Type:
- United States