HelloFresh states that its goal is to ensure every household has the opportunity to enjoy delicious and healthy food. The company has a variety of meal plans to choose from, and each plan includes ingredients that are locally sourced and delivered at a time convenient for their subscribers. Customers can manage their menus and deliveries through HelloFresh’s mobile app, and its customer care team is available to answer any questions.
HelloFresh focuses on delivering fresh, healthy food straight to your door. With a variety of recipes and plan types, there’s something to fit most anyone’s needs and tastes.
- Flexible pricing
- Can pause delivery
- Four plan types
- Easy cancellation
- Frequent use can get expensive
- Limited allergy care
My husband and I love ordering from HelloFresh! The food is definitely fresh. The recipes are easy to understand and taste great! There's a lot of great variety with the meals as well ... I also like the flexibility of only needing to order two meals a week but if you want more you can.Read full review
We have the vegetarian plan because my wife is a lifelong vegetarian, and all the meals have been wonderful. Oftentimes we see other companies doing vegetarian meals that don't have much substance or are not very filling but I can say that has never been an issue with Hello Fresh.Read full review
How does HelloFresh work?
HelloFresh is a meal-kit company based in Berlin, Germany. The company is one of the largest meal-kit providers in the U.S., and it works using a few simple steps:
- Choose a plan based on your lifestyle and needs: The company offers four plans — Meat & Veggies (classic), Veggie (vegetarian), Family Friendly and Low Calorie.
- Pick your plan size and frequency: Next, decide if you want food for two or four people and whether you want two, three, four or five meals delivered each week.
- Await delivery: Your meals are delivered straight to your door at preset times based on your selections.
- Start cooking: Your meal kit includes a detailed and easy-to-follow recipe card and all the ingredients you need to make a delicious meal.
HelloFresh accommodates every appetite, household size and schedule. Every recipe is created by chefs and tested 200 times. Currently, HelloFresh does not offer the option to tailor plans for specific allergies. However, the Meat & Veggies plan can be customized to be beef-free, pork-free or seafood-free.
HelloFresh employs a team of dieticians that review every ingredient for the eight major allergens (wheat, dairy, soy, eggs, nuts, peanuts, fish and shellfish) and discloses the information next to the meal choice on the HelloFresh website. The company states it’s up to the consumer to read and understand allergens in the ingredients.
HelloFresh meals start at $7.49 per serving, but the total price is determined by your plan preferences and size. The company offers four core plan types:
- Meat & Veggies (classic)
- Veggie (vegetarian)
- Family Friendly
- Low Calorie
A Meat & Veggies plan for four people who want two meals per week is $8.99 per serving, and a Low Calorie plan for two people who want two meals per week is $10.99 per serving. Each order has a $7.99 shipping fee.
The company frequently includes coupons and discount codes on its website. No contract is required, and the service can be paused or canceled at any time.
- How long is HelloFresh good for?
- HelloFresh states all ingredients stay fresh for the week in which you receive them, but the company suggests using ingredients that don’t store as well, such as fish, at the beginning of the week.
- Can I reuse HelloFresh ice packs?
- Yes, ice packs may be reused. Alternatively, some areas offer an ice pack return program, or you can recycle the ice packs by emptying the nontoxic gel into the drain with warm water and recycling the plastic casing.
- Is there a minimum subscription length?
- There is no minimum length for HelloFresh subscriptions. You can cancel your subscription at any time.
- Can I skip a week of my subscription?
- If you are traveling or would like to hold your subscription for any reason, you can manage delivery dates within your HelloFresh account. Delivery changes must be made before Wednesday at 11:59 p.m. ET for the following week’s delivery.
- How does the food stay fresh in transit?
- The company uses specially designed boxes with insulating liners, gel packs and cooling material to help food stay as fresh as possible. HelloFresh modifies its packaging based on the season to ensure maximum freshness.
Is HelloFresh worth it?
HelloFresh helps people enjoy a variety of home-cooked meals without having to pore through recipe books and spend time shopping in grocery stores. The range of flavors, options for vegetarian or low-calorie meals and low-pressure commitment make it a great choice. We recommend HelloFresh for its innovation, customization and eco-friendly practices.
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We began using Hello Fresh over a year ago and couldn't be happier. For health reasons it's important that we limit sodium, fat, etc. These meals have made it much easier to follow. They are easy to prepare, and always tasty. Also, we have eaten foods we might not have ever tried. Any mistakes (which are rare) have been resolved and credited to our next order.
Love the food and not having to go to the grocery store! This week alone, I've recommended Hello Fresh to a couple people. It provides good portions for 2 people and the food is always fresh! Love trying new recipes!
We have been receiving Hellofresh meals weekly for about 9 weeks, 5 meals a week and we love the experience.. At first the Veggies and meat were great that we received and there was plenty of them but for the last 5 weeks or sometimes we have barely enough to eat... Sometimes 3 little Yukon gold potatoes between the three of us and same with the veggies.. Once I had just half of a broken carrot and that was the only vegetable we had for that meal apart from a small amount of potatoes... Once we had a tiny sweet potato that was meant to be mashed for two but there was barely enough for a child.. I did complain and got some money back but we still did not have much to eat that day..
Overall the meat is good... I wish you would stop giving us Panko Breadcrumbs every time as I find them gritty and don't use them now and again Italian breadcrumbs or plain ones would be nice.. I love the concept and I like making them but we need more veggies and more variety.. Most of the time it's green beans.. Occasionally brussel sprouts.. We had 4 the other day between the two of us... I know people in England that get HelloFresh and they great desserts.. Really nice ones.. We never have them to choose...so desserts please... I am hoping after the Covid-19 virus has got better the veggies and portions may get better.. Otherwise I may just not order from you anymore.. But I am going to carry on for a few more months and see if it improves.. Having said all of that I must say I enjoy many things of it and it's easy to do... and it has helped us a lot during the virus in not having to go to the supermarket so much.. Thanks.
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My first couple shipments with Hello Fresh were a little bumpy because I live in a large apartment complex. It seems that the local delivery drivers and my apartment management just had to get used to dealing with the regular shipments. I lost two boxes of food this way and was frustrated. I'm really glad I stuck with it. Hello Fresh has proven itself truly consistent and willing to provide credit where those first shipments were lost or spoiled. I have not had that problem since the first month.
I have been relying on them since December 2019. The quality of food has been impressive. I love that it is perfectly proportioned so that there is very little food waste. I thoroughly appreciate that there is so much emphasis on green and recyclable packaging. It is affordable and has already reduce my time and money at the grocery store. I already have a top 20 meals that I look for every week. The recipes are very tasty. The instructions are easy to follow with consistent results. The proportion sizes per person are what they should be, and I like that I'm no longer dealing with leftovers that do not get eaten.
I am probably most thankful that Hello Fresh has helped my family get out of a food rut where we were making the same meals over and over again. I love the variety and learning fun, new cooking tricks. I love that there are so many little tweaks and minor changes that can totally change a recipe. I have given free boxes to friends and families and loving sharing my positive experience with this company with anyone who wants to listen. Finally, Hello Fresh has been a lifesaver in the midst of this global pandemic. I've only had one shipment delayed by a single day because of delivery services. Otherwise, relying on these meals to come has taken the pressure off at the grocery store with shortages and new processes that make shopping so difficult. I love Hello Fresh. Thank you for taking your role seriously and staying consistent in trying times.
So far my experience with this program has been mostly positive. Though I do have several criticisms to make generally with that said I will also offer solutions so I'm not coming off like a **. There is no place in the initial subscribing nor menus nor app for me to report my specific allergies to remove those items for the menus or to make you aware. Could you make a place for common allergies to be removed from menus. It probably a liability thing anyways.
The meal selection is excellent and provides a cool template for you to work with for a starting, I would like to see few more meals with perhaps a heavier calorie count. The menu global representative of food is also good but I noticed no Indian or African meals so far and that's too bad cause they delicious. But maybe I skipped them? Also there is a lot of rice based meals race or mash. Can we get more salad sides that come with the meals? The delivery service is a little misleading but it's all good. These are touch and go times. Maybe it's just me. It would be cool to get late notifications for shipping for 2 reasons.
1. I was hoping I could count on the set schedule but these are demanding times for all of us here in the US.
2. I need notifications for shipping or late days so I can get a heads up if you're gonna be late. I didn't appreciate being misled because it's really not a huge deal. But I want to need to know when the food is ships because your phone agents said then shipping is safe for 48 hours ideally so if UPS drops the ball I need to know when honestly sent a package so I know if it is safe for consumption.
But the meals were delicious. I like to see more saucier and heavier caloric meals more food from abroad cause I'm broke and can't travel. But yea I think you can fix all that.
I cannot say enough about my experience with Hello Fresh. I am a working corporate executive mother of 2 boys under the age of 5. My husband works a demanding service sales job in the auto industry. I work 52 miles from home. Getting home and cooking healthy meals is a struggle. We had become reliant and bored over the same meals week after week. Getting the grocery store even on a weekend is tough and not really having a plan so to speak ended up in us throwing away a lot of unused fresh expensive produce. My sister in law suggested Hello Fresh and pushed us a Free Box to start. We have been hooked ever since!!
I have tried and LOVED dishes I would have never thought to try in the past. I have loved getting in the kitchen and being successful at making a meal without setting the house fire alarms off just by following 6 easy steps! I LOVE that the meals are portion controlled, my husband and I have lost a significant amount of weight in the past 6 months without changing anything else in our diets. I LOVE that the meal come with just what you need. No more throwing away unused food. I love that I don't have to go to the grocery store! I stop once a week for milk, eggs and maybe a thing or two but that chore has been eliminated!! I would recommend and have this service to everyone and anyone! My wish is for Hello Fresh to sell their spices so I can recreate the meals for loved ones!!! Thank you for bringing fun and a little extra spice to our kitchen, lives and bellies Hello Fresh!
As an intro, I don't like to cook, and my wife confessed to running short of ideas, so we signed up for a trial run with HelloFresh. First off, we have found the recipes well organized and easy to follow, with ingredients, including the meats, in generous supply for a 2 person subscription. Quality of ingredients is at least on par with our Publix grocery and since the meal bags have everything portioned out there is nothing much left over to throw out or try to use in something else. Some complain about the amount of packaging, which to me is not excessive and assures you have the right portions for the dish you prepare. The larger stuff is all recyclable anyway. I will admit I messed up a couple of sauces a bit, and could have done better with presentation, but all meals so far have passed muster with flying colors.
My wife is picky and has embraced the concept. We are now sharing cooking duties on HelloFresh nights since she wants to help me get it right. We eat out a lot, but perhaps will do less so now. Price per meal with drinks runs between $10 and $15, less than half of what we would spend in a restaurant for comparable fare. We usually complement the dishes with a salad from a salad bag, and have our own favorite wines. The favorite word for whoever writes the recipes is "drizzle" and I'm about to get a sense of just how much a drizzle entails. You do need to have your own salt, pepper, and cooking oil since the quantities of those required are tiny. We also have a rice cooker and a zester, which have speeded up some of the preps to faster than spec'd.
Since you are the "chef" you need some obvious utensils like knives, baking pans, frying pans, pots, spatulas, etc. but pretty minimal. So far we're pleased with meal selection and variety. The menu choices rotate so you can avoid repeats for a long time. I would rate us as still in the newbie category, but if our first experiences are representative, HelloFresh is a keeper.
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I signed up and you had to put in your credit card before you could even look at any menus. I did and didn't see anything that was keto friendly. While I was looking my credit card was billed for over $80. This seems like fraud or bad business to me. I cancelled but have to wait until Monday to dispute the charges. I have never seen anyone charge you to look at their product. I was going to go back next week to see if the menu changes but will not ever order from a company that charges you to browse.
Hi Shanna, thanks for writing in. You can always view our upcoming choices here without a subscription and without paying first: http://hellofr.sh/yummy. However, please call us at (646) 846-FOOD (3663) so that we can take a look into this and best assist you.
This is worst service I ever had. No customer service, chat is unavailable, order history is blank (can't see what I paid for), website has lots of glitches, confusing menu prices (it's doubled at the check out without you realizing it. As they explain that every order is for 2 servings. So show the price for two servings in the beginning!!!). Very frustrated!
Hi Arthur, we appreciate you writing in and sharing all of this important feedback with us. Please call us at (646) 846-FOOD (3663) so that we can take a look into this and best assist you with all of your account needs.
I’ve been using Hello Fresh since beginning of March and love the recipes. If I was scoring on taste I would give them 4 stars. They are liked by even my picky kids. The problem is the last several weeks the some of the produce is has been rotten and undersize for the recipe. I have tried to pause and restart. Each time I try again I have to run out and replace or forgo the recipe. It’s also around $50-60 dollars a week. The purpose of the home delivery has been to avoid going out to the store and the convenience factor of fresh meals. Their online helpline is not helpful. I’ve tried twice. I asked to speak to supervisor and they will get back to me in up to two days. It’s a shame we need to cancel but I need excellent customer service and reliable quality produce.
Hi Kim, thanks for writing in and letting us know about the issues you've experienced. Please call us at (646) 846-FOOD (3663) so that we can take a closer look into this and best assist you.
Just a couple of complaints but overall good. We’ve had prob w/ deliveries but Cust Svc has been great. Major complaints: chicken is rubbery & you have to pound it a lot & chicken strips are terrible. You need to trim so much. Need more quality control.
When I received my order, it was delicious as always, but I did not receive the chicken that was supposed to be in there. I only got one chicken and one sausage. The meals were great but did not get it all. Thanks.
Hi Marge, thanks for writing in and letting us know about the missing chicken. Please call us at (646) 846-FOOD (3663) so that we can take a look into this and best assist you.
HelloFresh Company Information
- Company Name:
- HelloFresh US
- Company Type:
- United States