Grubhub

I ordered from Grubhub today for the first time today and will never do it again. I ordered from Jersey Mike’s and my sandwich had bones in it. I called Jersey Mike’s for a refund but they told me to call grubhub and when I did the customer service rep could hardly speak any English and couldn’t understand me. When I asked to speak to a manager the rep just left me on hold.

Last year I placed an order for delivery. I receive a notification that the order has been delivered. It had not been delivered to me. I contact Grubhub and the refund me. a day later I run into a neighbor THROWING OUT my dinner from the previous night. Apparently the delivery driver went to the wrong apartment (happens, not a big deal, right?). however, the neighbor opened their door and TOLD the driver this was the wrong apartment and his response was, "you should just eat the food then." and walked away.

Grubhub used to be great. I’m not sure what’s happened. They market their Grubhub plus in a way that sounds like you get $10 per month towards a delivery order, but once you try to use it, it’s only for pickup. They also have exorbitant prices for food. $28 for a pint of chicken soup? Overall the service is not worth it. I’m cancelling soon because the last two months I’ve tried to use my Grubhub plus rewards for pickup and it will not allow me to order because it says I haven’t input a phone number. Of course I have! When I try to put it in again, it won’t save to my account. I contacted customer service and they said they can see it on their end, so just ‘delete app and uninstall, thanks.’ I did what was recommended, no change. No offer to give me the $10 from last month either. Steer away from Grubhub— they’ve gotten greedy and it’s not worth it.

My order was delivered to the wrong house. The people that received it were told by the restaurant to go ahead and eat it because it came inside their house. Their house is not signed with a number. Mine is signed! And I gave very specific instructions. After three hours of dealing with this crap GrubHub would not give me a discount on the order. They said that they would give me 40% off on my next order. I was given the example if you purchased $100 worth of food you will only pay $60 well the coupon they sent me says 40% off up to $25 so that was wrong again. Also, the fact that my neighbors got my food on time for FREE and I pay full price is the most disgusting thing I’ve had to deal with this holiday season out of every crappy store, restaurant, and facility contact I’ve had!

AVOID GRUBHUB AT ALL TURNS AND OPPORTUNITIES!!! GrubHub is a very unsavory scam! My first impression of GrubHub was an unpleasant taste in my mouth after its cofounder Mike Evans said that he started the company after falling into someone's armpits on a Chicago bus. Eewww! Then, I was unable to use a GrubHub $55 e-gift card, that was provided at an event, for an $11 pickup order. When I contacted them through Facebook, I was told that I had to provide a debit card to use their electronic gift card. It was terrible!! Many participants, like me, at the event were unable to use the gift cards. Reality check: Using gift card should be an enjoyable complimentary experience. Whenever, in the past, I have used gift cards from retailers and e-retailers, I have never had any problem. And ideally, a gift card does a good job at converting gift card guests into future customers. But not so with this crappy company!!!

I had noticed an unauthorized membership charge on my bank card. I asked Grubhub to give me information about it, cancel, and refund because I had not used it and it wasn't attached to my account. They told me to log into the account and cancel. I restated that I did not know the account and that was why they needed to cancel, refund, and provide details. This went on for more than two months, which means I was charged another $20 in membership fees on top of the existing fees I had been disputing. In the end they finally canceled the account (allegedly) and only refunded me $10 of the $50. They are entirely useless. I spoke to at least six agents via chat, email, and phone. They should get zero stars. Stay away from these clowns.

After paying to become a Grubhub+ member, I tried to update my card and received an error message. Customer support consisted of them telling me to check my card number, delete and reinstall the app, and to keep trying until it works or to cancel. I asked to speak with tech support and this is a glitch within the platform and they said they were all there was. 2 of the 7 reps just ended the chat and hung up. I then reached out to their CTO who never responded. I have not been able to add payment info since and will never use GrubHub again.

I ordered food around 8:30 pm. The initial estimate of delivery was 9:17 to 9:27, then 9:56 to 10:06. At 10:04 I got a text that my food was left outside my front. BUT NO FOOD WAS DELIVERED. INFURIATING! FRUSTRATING! HIGHLY DISAPPOINTED! Never again will I order through Grubhub. THEY SUCK!

I purchased a Grubhub digital gift card for a friend in another state who had recently had surgery. When they tried to use the gift card, it would not allow the card to be used. After each of us calling (being told by the “customer service” reps that they had to talk to the other) and spending hours on the phone, being re-routed innumerable times and given the run around, we were told the card had been fraudulently used AND Grub Hub would not issue a refund. This business is a SCAM and I warn anyone that uses them that their money, time and sanity is at risk!! At best, the customer service is a JOKE as it is just people answering the phone, reading from a script and routing people endlessly till they give up. Hopefully my lost $100 will not be for nothing and this will warn people away from this company and eventually they’ll have to go out of “business”…

I haven't used GrubHub in over a year because I had a bad experience before. I thought I would try them again and instead I got my orders canceled on twice in a row after over an hour of waiting for each. So by the time the 2nd order canceled it was too late to order from another app or anywhere else. When I tried to talk to customer service about it they were completely unhelpful. The first customer service agent cut off the chat while I was still talking. Doordash is superior in my book.