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About Green Chef
Green Chef is a meal kit delivery service that takes the stress out of cooking with easy-to-follow recipes. Customers get two to four ready-to-cook meals delivered to their door weekly for two or four people, depending on their subscription. There are no minimum subscription commitments, and you can skip deliveries at no cost.
Pros & Cons
- Natural, organic ingredients
- Variety of meal options
- Several dietary options
- Limited plans available
- Pay extra for convenience
Green Chef is a meal kit delivery service. It focuses on healthy meals, including keto, paleo and vegan plans. Ingredients are certified organic and naturally sourced. Weekly deliveries can be paused at your convenience.
ConsumerAffairs has collected 33 reviews and 30 ratings.
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Reviewed March 26, 2023
They will make you enter info to get to look at the meals they offer. Once you do that you are screwed! I saw the meals and said no not for me then hit deactivate to ensure no unwanted food or charges.. Well now I'm being told their computers run the show and they have no control over them. They cannot refund and will be shipping multiple orders I never ordered! STAY AWAY!! Customer service is terrible, rude and liars! Literally stole my hard earned money.
Reviewed March 16, 2023
I used Green Chef for 5 months. It started OK but increasingly orders were missing ingredients, ingredients were low value and when the inevitable huge cost increase came, I deactivated my order. Yet they still sent me another box. Customer service claims they need a full week before my deactivation "takes". This of course is baloney, in the age of electronics it is a simple matter to send a cancel order request. The customer service rep was rude and was at one point shouting at me. This company was initially promising, but it really let me down. Recommend avoiding.
Reviewed Feb. 15, 2023
The absolute worst. Hello Fresh owns Green Chef. In order to see meals you have to enter credit card which automatically enrolls you in subscription. Despite canceling subscription within minutes...the first box was apparently ordered? I discovered when my credit card is charged. Called and explained confusion and wanting to cancel order that has not been shipped. Can't cancel or get a refund. Told a manager will call me back in 30-60 minutes. Waited almost two hours. Had same conversation. Insisted I talk to someone now. Rep tells me he is transferring me to his supervisor and hangs up the call. SCAM. There is already a class action suit in progress for this kind of thing. Gross. Already filed complaint with BBB. Will now shout from the rooftops so as many people know as possible.
Reviewed Jan. 25, 2023
I joined Green Chef because I need to eat better and healthier, and it was recommended by my friend who stated it was really good and she and her husband enjoyed it. Since I am only cooking for my husband and me nowadays this seems like the most sensible and financially smart thing to do. Plus it eliminates the amount of food waste I usually have. My first order was ok, I received the preselected meals from the vegan/vegetarian section, but I noticed that most of them had nuts as a part of the ingredients. Granted I did not have to add the nuts into the meals and they were packaged separately. But I don't like taking chances.
So, last week I purposely went through the meal selections and selected different meals for this week only to received the meals that were pre-selected, which all have nuts in them. So, I essentially paid over $100 for meals that I cannot eat. Customer service was unhelpful, "oh, I'm sorry, but the website doesn't allow you to make changes after 5 days before shipment". A complete lie! The first thing you see when you sign into your account is the button to either change the selection or hold the upcoming week. Needless to say, I have deactivated my account.
Reviewed Jan. 15, 2023
First, and foremost, the food is mediocre at best, and pieces that beg to be thrown out at worst, with oftentimes essential items missing and including “fresh” vegetables which are well past their prime. Sadly, this is not the largest problem this scam of a company possesses. Their billing company is top notch making sure you are not even able to try their first shipment before they charge you for your second item. Want to change your delivery date, which they promise on their website and in their FAQs you can do at any time. Impossible! 6 days before our next delivery I called to let them know we had to go out of town for a family emergency. Two supervisors told me this couldn’t be done! Wish to cancel? They will nab you for one more payment and only at that time will you be allowed to cancel. I write this in the hopes that others will read this and not make the same mistake I made with my vegan family. Do NOT start any relationship with Green Chef!
Reviewed Jan. 14, 2023
I went online because I was interested in this company. It asked for card info and then showed me the menu. I did not like the menu and placed a cancel on the account. Despite immediate cancel and calling, I was still charged for an order I did not ask to receive. I still have not received the order, and yet they still refuse to refund me.
Reviewed Jan. 6, 2023
Long time customer of GC here. I've recently skipped most of my deliveries. Until the last year or so, GC was great! The recipes are still *pretty* good. That said. Green Chef used to be entirely organic. If they had to substitute something non-organic, they would let you know. Now, most ingredients are not organic (which defeats the whole purpose of me being a customer). Oh don't worry! You can still ORDER organic. But now, you pay an extra $5+ per meal for it. You used to get great proteins - pastured pork, pastured chicken, steak, wild-caught salmon. The proteins now come from the bottom shelf and are definitely no better than you'd get at your local fast food restaurant. And the worst part is, on top of all of these back-sliding changes, GC had the audacity to raise prices.
So now you pay significantly more for lower-quality food. The entire spirit of the service is gone. I am so disappointed, as there are no other organic delivery services that deliver to my area. Sometimes I go back on Green Chef and think about resuming service, but after looking at all the upcharges for decent ingredients, I just get mad again. Don't waste your money. There are plenty of other non-organic meal kits that are probably equally as good.
Reviewed Dec. 17, 2022
I tried this service even though right now I really am not into cooking much. But today tried the talapia and it turned out really good--Now I have three more meals to make a shrimp dish and two pork....I cancelled since I do not have the urge to really cook much for one person. I imagine the other meals will be good too. When I get the urge I will try them again
Reviewed Dec. 11, 2022
Genuinely, I think the food is delicious and it's been helpful to not have to come up with menus when we're a busy family. However, when you skip, absolutely make sure that it's updated in the app, online, multiple ways. I skipped several weeks because we just couldn't do it for a while and most weeks properly skipped. However, one didn't work for some reason (even though it was telling me it skipped in the app). I thought everything was fine until I saw a charge on my account for the full price, nearly $200 for 4 meals. I spent a long time going back and forth with them trying to explain that I skipped but somehow their database didn't update properly and I was charged. Why did the other weeks work being skipped and not this one?
Bottom line, the digital trail is extremely sparce. There are no warning that the order will be going through. The app doesn't always update properly when you skip. There's no confirmation ever if you do skip (I've never once gotten a confirmation email or anything). I filed a fraud claim with my bank because this is not good business practice. The food is great, but the hassle is not worth it in the end. I wish they had better policies in place.
Reviewed Dec. 6, 2022
I had been enjoying this service. I signed up for a promotional deal on my first five boxes. On the fifth box the order never arrived. I called the company last evening and they did issue a credit to my account not my bank account, my Green Chef account. I signed in this morning to order my next box, expecting that they would be honoring my fifth box delivery promotion. The app would not. So I contacted customer service this morning. They refuse to honor the promotion on the fifth box. Over $28, they would not give me the service and promotion I signed up for, even though the delivery of my 5th box never arrived to date (it should have been delivered last Friday). Today is Tuesday so obviously the contents will be spoiled by now. This company obviously uses promotions to get you on board and once you’ve bought in the practice unethical business conduct. I do not recommend.
Reviewed Nov. 30, 2022
We tried Green Chef for a month and usually had to throw out product due to it going bad by the time of arrival. They use way too much packaging, and the ingredients were only partially organic. They even billed me for boxes I had 'Paused' in their app. Overall the worst experience I have had with a meal delivery service.
Reviewed Nov. 30, 2022
This was a nightmare experience. I chose Green Chef after doing some research looking for a gluten free vegetarian option. In order to see a menu you have to set up an account. To set up an account you have to enter your card information. They immediately charge your card. I went in, saw that their menu didn't actually meet my dietary needs, one of which is such a severe allergy that I have an epi pen.. I immediately cancelled the account thinking that I would not get charged as I hadn't ordered anything.
Fast forward two weeks. A box of food I didn't order shows up at my doorstep. I check, sure enough it's not even vegetarian. It's two meat based meals and one deadly fish based meal. I check, no the account isn't active. It wasn't my mistake. I check my bank account, sure enough they charged on the spot when I setup the account. I call customer service. They refuse to fix the situation. They claim it is my fault because there is some notification that I will be charged for the first box even if I cancel. I ask, well, if I signed up for a vegetarian box, why did you send me a meat box?
I would understand having to pay if it were for the type of service I was signing up for when I was going through the questions, but I cancelled before even submitting an order! The man on the phone belittled me and told me it was my fault for not reading the fine print, then sat there and said that there is nothing he could do, that I should have paid more attention. Do not use this service.! Buyer Beware. I've used several other services and they were always very polite, quick to fix mistakes. Please, please please do not make the mistake I made of trusting them. They cannot be trusted. They will take your money and send you things you didn't order.
Reviewed Nov. 18, 2022
I had not even placed my order, planning to discuss it first with family. And then a few days later one of their boxes appeared and we were charged for it since they had access to my Google account. I called and they said they couldn't do anything about it. It was 6 days before the next delivery and they said they can't stop payment on that one either. The delivery was 6 days away and they are charging me anyway, even though I made it clear I had not authorized payments to begin with.
Reviewed Oct. 28, 2022
I have tried for five weeks and four out five weeks they did not package all the ingredient. Some times ingredients was missing out of two meals in one week. They promise credit but only saw some of the credit not what they promise. And when I ask to clarified the charges that was to be credits. You can don't see the previous month charges in the website. Save your money because it not worth the aggravation.
Reviewed Oct. 6, 2022
I'm not sure what they're trying to get away with here. Luring you in with a deal and the promise of organic food. I don't think cream cheese spread is organic. I'm pretty sure if you look at the ingredients they were not. The carrots definitely were not. I grew up on a farm and I know what organic taste like and this was definitely not organic stuff. Very disappointed.
Reviewed Oct. 3, 2022
Received our first kit today, looks like most of the ingredients are NOT organic - false advertising. Got a refund and canceled the subscription. Very disappointed, back to the drawing board to find a company that actually uses organic ingredients.
Reviewed Oct. 1, 2022
I was disappointed to learn that Green Chef calls itself organic just because they offer some organic ingredients. However most ingredients (especially meats) are in fact not organic. None are grass fed or pastured. The entire menu had one place where you can substitute for wild but salmon instead of conventional by paying extra. There were however no "upgrade" options available for most other proteins. There was one other meal where you can select "organic" beef instead of conventional by paying extra but again no grass fed/grass finished beef option available. If you don't mind eating conventionally raised animals then Green Chef maybe a good option but don't recommend for anybody looking for a strictly 100 % organic, pastured, grass fed option.
Reviewed Sept. 21, 2022
We did Hello Fresh for quite a while - due to a dietary change needed on behalf of my husband, we switched to Green Chef for more gluten free options. Multiple times we had shrimp delivered in packaging that had leaked, meat has gone rancid after just 3-4 days (when you buy a 3x a week meal plan you’d expect it to last a week), vegetables have mold within 4 days as well. It’s fine if you plan to cook everything on day of delivery but, let’s be real - if you do these plans you expect to be able to pick/choose between recipes over a week. If the idea is to reduce food waste, they completely miss the mark… and with a hefty price tag.
Reviewed Aug. 21, 2022
I ordered twice from Green Chef and both times I was disappointed. I selected the meal plan for four, 4x/week. Looks like they shop at the discounted produce isle...leaves are yellow, vegetables smells a little funny and everything is a bit mushy. They didn't pack enough meat for some of my meals, which I contacted customer service about. That experience was fine, although I had to be persistent to get a credit from them. The second time I ordered from them, everything arrived lukewarm...including my meat and seafood. It did not seem safe to eat but I didn't bother with customer service this time, wasn't worth my time...so the dogs got the meat and the chickens got the vegetables. I have used other services before with a much, much better experience. Don't waste your money here.
Reviewed June 6, 2022
This company makes it impossible to stop unwanted deliveries. I explored the site, entered information, and then tried to cancel before even closing out the site. They began billing me and sending shipments even though I had cancelled my initial exploration. When I called to make sure they would honor my cancellation, they offered me a 1/2 refund for the unwanted shipment they had billed to my credit card. They then proceeded to bill me that reduced amount for further shipments even though I was very clear I had cancelled and was cancelling. Each representative I spoke to on the phone claimed that the previous representative misunderstood or was unable to process my cancellation. AVOID THIS COMPANY AT ALL COSTS! Their product is a good one, but their business practices are dishonest!
Reviewed Jan. 3, 2022
The only company of its type that advertises certified organic but, when/if questioned, they admit that not all their ingredients are organic. And there is no way to know, before ordering, which are organic or not. Also, the dairy-free options tend to only be the relatively few vegetarian options, yet many of us eat meat and not dairy. For those reasons, I cancelled subscribership before sampling.
Reviewed Aug. 11, 2021
We have been receiving Green Chef for about a month now. The food is delicious, the recipes varied. But the amount of packaging to get it to us is obscene: a cardboard box with two 1” thick full liners for insulation; two “ice” bags which when thawed are supposed to be emptied down the drain. It’s like a bag of clear Jello. Then there are all of the individual bags of ingredients labeled for use in the recipe. I don’t think the convenience is worth all of the by-product.
Reviewed Feb. 4, 2021
The ingredients are fresh and recipes are tasty. However, Green Chef's selection of Vegan meals leaves much to be desired. They all seem to be bowl-like entree that eventually all taste the same. Cooking with these recipes leave a lot of dirty dishes. Sigh.
Green Chef Company Information
- Company Name:
- Green Chef
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