Freshly

I’ve tried some other competitors and Freshly is not good enough. Food looks disgusting like it was bought in Seven Eleven. Tasteless. After first meals both me and my wife were feeling weird (we tried different meals). She had a severe heartburn and as for me I was feeling pre-vomit state for two hours. I‘ve tried few more meals next few days and got heartburn each time… And of course they refused to give me money back.

We've eaten 6 of their meals now hoping each time the food would get better. It hasn't. It's mushy and overcooked and I got sick from one of the meals. Customer Service would not refund my money. Only offered credit on a future order. I've canceled my subscription. What a waste of money!

So my 2nd order delivered and left top of my .5 mile driveway with no notice to me. Animals got into food box yet when I called to get refund and return meals I was denied. GET A BETTER MEAL SERVICE. So I called my Credit Card company to deny charges. They are honoring my requests. BTW California all parties to any confidential conversation must give their consent to be recorded. Yet Freshly recorded me without my consent. I am researching legal recourse.

I placed my first order with Freshly, it was to arrive on 11/12/2022. I waited the entire day the package never showed up. I called their customer service department and was told the package was being delivered on 11/15/2022! The package and contents are only good to last 2 days by the time the package would arrive the contents would have gone bad already! I was put on hold by 2 people who came back and said the package would be delivered on 11/13/2022. Today is 11/13/2022 I called their customer service department and was told the package was not arriving until 11/15/2022 and they had no idea why I was told otherwise.

The food was not good. Tasted like veggies were frozen and proteins very dry. I noticed I got charged for another order and immediately called. I wanted a refund for the next week because I didn't like the product. I talked to customer service and they said that they haven't sent the food out and can't give me a refund. It's a subscription and they don't want to lose any money coming in so they WON'T refund you! Terrible food and even worse service. I do not recommend!!

Freshly food is just OK, enough to keep the subscription going. But then one day, the driver drove through my wall. I have the license plate, I have it on video, I’m happy to share it with anyone who wants it. We filed a police report, the driver is ducking me. Freshly takes no accountability for this whatsoever. I am out $3700 because Freshly does not stand behind their drivers. Imagine if you got sick? Imagine if the driver left the food somewhere and it went bad? This company takes no accountability and deserves to be shut down, they wash their hands of the issue as soon as it became complicated. Fresh out of patience, this company sucks. There are a million options for this type of service, choose another one.

I am so frustrated with Freshly and I do not recommend them to anyone who needs reliability. I’ve been a customer of theirs for almost 3 years. I buy 12 meals a week to feed my father with dementia. They continue to remove or change delivery days all the time, pushing deliveries out by a week, leaving my father with zero meals. I’ve contacted them over and over about it - they don’t care, they don’t do anything, they don’t think it’s a problem that meals go missing for a week. They are unreliable, inconsistent, and don’t care about about their customers. Don’t give them your money.

I was not a fan of the lack of variety with the weekly meals. I canceled, received an email, confirming subscription ended. Two months later, without ANY form of notice, box showed up at my door. I had to dispute the charges with my credit card company, as I never received any notice of an order. I have been wasted numerous days with customer service trying to get my account canceled. Even if you “cancel” - your user and ALL account info (including credit card) remain. The ridiculous reason I was given for this mysterious order was that I must have clicked a promotional email, which meant I reactivated my account. How is that a viable method of sending me another box? Horrible business practice as is evident by the reviews and their disproportionate replies to the positive reviewers. Thank God my bank reversed all charges. KEEP all emails and screenshots of ANYTHING you do on their site.

Customer service claims they can re-route a meal, can change the options but can't cancel the order. Claim I canceled subscription, that is why can't cancel order. Not true, put dispute with bank now.

Been getting Freshly for over a year. For past three months packages arrive damaged, with melted fake ice covering my meals, left outside when they are supposed to be delivered to my door and spoiled, or driver makes "attempt" at delivery and my meals spoil on the truck. Every week is an odyssey with customer support chat to get my refund. Avoid these people at all costs. They don't care about your meals and their safe delivery or they wouldn't be using UPS. And shame on UPS Memphis for such lazy and poor performance. Going to try FACTOR Meals now.